237 Data Center Operations jobs in Malaysia

Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon

Posted 7 days ago

Job Viewed

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Job Description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.

Key job responsibilities

In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:

  • You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.

  • You will maintain a high level of system reliability and availability.

  • You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.

  • You will share knowledge and help train less technical staff on the best practices related to all service owner issues.

  • You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

  • You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.

  • You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

  • You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.

  • You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge

  • You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.

  • More experienced technicians may assist in training less experienced members of the team.

A day in the life

  • You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),

  • You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.

  • You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

  • Show a strong aptitude for troubleshooting and problem solving

  • You will be involved with site management and maintain tidiness in operation areas

  • Your role involves covering 24x7 shift rotation

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

  • 5+ years of Server Hardware and network fiber hands-on experiences required.

  • Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers.

  • Comfortable acting as escalation and strong communication skills.

Preferred Qualifications

  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux- Networking certification - CCENT/CCNA, Network- Scripting skills – e.g., Python, Ruby, Perl, Bash

  • Server+, A+, CompTIA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
- You will maintain a high level of system reliability and availability.
- You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
- You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
- You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
A day in the life
- You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
- You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- Show a strong aptitude for troubleshooting and problem solving
- You will be involved with site management and maintain tidiness in operation areas
- Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of Server Hardware and network fiber hands-on experiences required.
- Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers.
- Comfortable acting as escalation and strong communication skills.
Preferred Qualifications
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux- Networking certification - CCENT/CCNA, Network- Scripting skills - e.g., Python, Ruby, Perl, Bash
- Server+, A+, CompTIA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

DATA CENTER OPERATIONS LEAD

Monash University Malaysia

Posted today

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Job Description

DATA CENTER OPERATIONS LEAD

Job No.: 494744

Location: Main campus - Malaysia

Employment Type: Full-time, Continuing

Remuneration: MYR 5,703.00 - MYR 7,441.00 / monthly

Categories: Information Technology

  • Amplify your impact at a world top 50 University
  • Be surrounded by extraordinary ideas - and the people who discover them

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience, and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

The Data Center Operations Lead works within a highly technical team supporting the campus IT infrastructure. It focuses on managing and maintaining Monash University Malaysia's data center and system infrastructure services.

Reporting Line: The position reports to the Senior Manager, IT Infrastructure.

Why work with us?

Discover the advantages of working with us and why we’re the ideal choice for your career. Explore the benefits we offer here.

*For LinkedIn Users, please click apply to view the position description at our career site.

Monash University Malaysia reserves the right to delay or not proceed with an appointment for this position.

Job Closing Date

(11 September 2025) 11:55 pm MYT

Advertised: 12 Aug 2025 Singapore Standard Time

Applications close: 11 Sep 2025 Singapore Standard Time

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DATA CENTER OPERATIONS LEAD

Subang Jaya, Selangor Monash University Malaysia

Posted 11 days ago

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Job Description

Join to apply for the DATA CENTER OPERATIONS LEAD role at Monash University Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the DATA CENTER OPERATIONS LEAD role at Monash University Malaysia

Job No.: 494744

School/Unit: Information Technology Services

Location: Main Campus

Employment Type: Full-time

Duration: Continuing

Remuneration: MYR 5,703.00 - MYR 7,441.00 / monthly

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them(1)

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

The Opportunity

The Data Center Operations Lead works within a highly technical team supporting the campus IT infrastructure. It is a position that focuses on managing and maintaining Monash University Malaysia overall data center & system infrastructures services.

Reporting Line: The position reports to Senior Manager, IT Infrastructure under general direction.

Why work with us?

Discover the advantages of working with us and why we’re the ideal choice for your career. Explore the benefits we offer here.

Position Description

PD - Systems Administration Lead.pdf

  • For LinkedIn Users, please click apply to view the position description at our career site

Your application

Your application must address the selection criteria. For instructions on how to apply, please refer to “How to apply for Monash Jobs”.

Monash University Malaysia reserves the right to delay or not to proceed with an appointment for the above-mentioned position.

Job Closing Date

(11 September 2025) 11:55 pm MYT

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Higher Education

Referrals increase your chances of interviewing at Monash University Malaysia by 2x

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Shift Manager (Data Center Operations)

Johor Bahru, Johor DayOne

Posted 11 days ago

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Job Description

DayOne is a leading developer and operator of high-performance Data Centers in Asia Pacific. DayOne is the largest carrier-neutral Data Center service provider in Asia and one of the fastest growing in the world with a presence in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and Japan.

DayOne is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

POSITION OVERVIEW

Reporting to the Critical Services Manager, the Shift Manager is responsible for ensuring data centre facilities' efficient and reliable operation. This position is responsible for managing the duty team, overseeing equipment inspections, analysing system interfaces, and ensuring the accuracy of shift handovers. The Shift Manager also focuses on training, compliance with standard operating procedures, and effective incident management.

This is not a shift role, but occasionally out-of-hours response and coverage will be required.

RESPONSIBILITIES

Team Ownership:

  • Arrange and supervise the work of the entire shift team to ensure smooth operations.

Equipment and Data Review:

  • Review facility equipment inspections conducted by the shift team and verify related operational data.
  • Oversee on-site shift handover data, including a preliminary analysis of events, faults, equipment operation modes, capacity, redundancy, and alarm analysis to ensure accuracy.

Systems Analysis:

  • Perform daily analysis of interface display and usage issues in BMS, BA, high-voltage monitoring, inspection PDA, and data centre management systems.
  • Provide improvement suggestions for weak current and BMS systems.

Training and SOP Compliance:

  • Regularly practice and train according to the plan formulated by the shift supervisor, starting with professional classification and equipment operation.
  • Summarize and assess training results and verify the execution of SOP (Standard Operating Procedures) and EOP (Emergency Operating Procedures).

Incident Management:

  • Record and analyse abnormal duty reports and the handling of abnormal situations.
  • Summarize reasons and solutions and generalize successful emergency handling experiences for broader application.

CANDIDATE REQUIREMENTS:

  • College degree or above in mechanical and electrical engineering, automation, refrigeration, or related fields.
  • Hold valid high and low voltage operation certificates and air conditioning operation certificates.
  • Over 3 years of experience as a data centre operations and maintenance technician.
  • Familiarity with the daily maintenance of UPS, generators, chiller units, and other systems.
  • In-depth knowledge of the configuration, distribution, and usage of power distribution systems, including high and low-voltage distribution systems, UPS, chillers, fire protection in the data centre.
  • Possess fault diagnosis and emergency handling capabilities.
  • Strong sense of responsibility and attention to detail.
  • Strong learning ability and motivation for self-improvement.
  • Good team spirit and team management skills.
  • Proficient in computer usage and operation.
  • Work location is based in Nusajaya, JOHOR
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Shift Manager (Data Center Operations)

Johor Bahru, Johor DayOne

Posted today

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Job Description

DayOne is a leading developer and operator of high-performance Data Centers in Asia Pacific. DayOne is the largest carrier-neutral Data Center service provider in Asia and one of the fastest growing in the world with a presence in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and Japan. DayOne is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts. POSITION OVERVIEW Reporting to the Critical Services Manager, the Shift Manager is responsible for ensuring data centre facilities' efficient and reliable operation. This position is responsible for managing the duty team, overseeing equipment inspections, analysing system interfaces, and ensuring the accuracy of shift handovers. The Shift Manager also focuses on training, compliance with standard operating procedures, and effective incident management. This is not a shift role, but occasionally out-of-hours response and coverage will be required. RESPONSIBILITIES Team Ownership: Arrange and supervise the work of the entire shift team to ensure smooth operations. Equipment and Data Review: Review facility equipment inspections conducted by the shift team and verify related operational data. Oversee on-site shift handover data, including a preliminary analysis of events, faults, equipment operation modes, capacity, redundancy, and alarm analysis to ensure accuracy. Systems Analysis: Perform daily analysis of interface display and usage issues in BMS, BA, high-voltage monitoring, inspection PDA, and data centre management systems. Provide improvement suggestions for weak current and BMS systems. Training and SOP Compliance: Regularly practice and train according to the plan formulated by the shift supervisor, starting with professional classification and equipment operation. Summarize and assess training results and verify the execution of SOP (Standard Operating Procedures) and EOP (Emergency Operating Procedures). Incident Management: Record and analyse abnormal duty reports and the handling of abnormal situations. Summarize reasons and solutions and generalize successful emergency handling experiences for broader application. CANDIDATE REQUIREMENTS: College degree or above in mechanical and electrical engineering, automation, refrigeration, or related fields. Hold valid high and low voltage operation certificates and air conditioning operation certificates. Over 3 years of experience as a data centre operations and maintenance technician. Familiarity with the daily maintenance of UPS, generators, chiller units, and other systems. In-depth knowledge of the configuration, distribution, and usage of power distribution systems, including high and low-voltage distribution systems, UPS, chillers, fire protection in the data centre. Possess fault diagnosis and emergency handling capabilities. Strong sense of responsibility and attention to detail. Strong learning ability and motivation for self-improvement. Good team spirit and team management skills. Proficient in computer usage and operation. Work location is based in Nusajaya, JOHOR

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Data Center Technician, Data Center Operations - Singapore

Negeri Sembilan, Negeri Sembilan GOOGLE ASIA PACIFIC PTE. LTD.

Posted 3 days ago

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Job Description

Product area

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Job description

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Qualifications Job responsibilities
  • Deploy and operate new data center infrastructure across teams.
  • Report issues and follow data center procedures to troubleshoot and diagnose complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
  • Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
  • Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
  • Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, seperately.
Minimum qualifications
  • Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
  • Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
  • Experience with networking protocols.
  • Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  • Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in maintenance and monitoring of server systems.
  • Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
  • Experience working within a data center or network operation center environment.
  • Experience in project management and leadership, and collaborating and partnering with teams.
  • Experience with Linux operating systems.
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Data Center Technician, Data Center Operations - Singapore

Negeri Sembilan, Negeri Sembilan GOOGLE ASIA PACIFIC PTE. LTD.

Posted today

Job Viewed

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Job Description

Product area

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers. Job description

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology. Qualifications

Job responsibilities

Deploy and operate new data center infrastructure across teams. Report issues and follow data center procedures to troubleshoot and diagnose complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues. Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards. Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams. Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, seperately. Minimum qualifications

Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment. Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware. Experience with networking protocols. Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting. Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required. Preferred qualifications

Bachelor's degree or equivalent practical experience. 4 years of experience in maintenance and monitoring of server systems. Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician, etc). Experience working within a data center or network operation center environment. Experience in project management and leadership, and collaborating and partnering with teams. Experience with Linux operating systems.

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Data Center Security Operations Specialist

Kulai, Johor ByteDance

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Job Description

Data Center Security Operations Specialist

Responsibilities About The Team: The Datacenter Security and Safety Operations team plays a key role in ensuring the safety and security of the company's hyperscale datacenters through proactive risk management, incident response, and compliance with regulatory standards. About The Role: Security operations specialists (SOS) are essential for managing data center physical security programs. They should have a deep understanding of security systems and operational security practices. Responsibilities include but are not limited to: Provide on-site security and operational support in data centers and warehouses. Monitor live video feeds from surveillance cameras to detect and respond to security incidents. Manage and control access to the premises using electronic access control systems. Respond to security incidents and emergencies, providing support with relevant stakeholders. Maintain clear communication with security personnel, management, and emergency responders. Ensure security systems function properly; perform checks, maintenance, and assist in deployment. Follow security policies, ensure compliance, and assist in developing procedures. Qualifications Minimum Qualifications: Strong observational and situational awareness skills. Excellent communication and interpersonal skills. Ability to handle high-stress situations calmly and effectively. Proficiency with security monitoring and reporting tools. Experience with physical security systems such as CCTV, access control, and alarms. Experience operating in a Data Center environment; valid driver's license and reliable transportation. Preferred Qualifications: 3 years security or related experience. Willingness to obtain CPR certification. Knowledge of Data Center safety and security practices. COLO experience preferred. Flexibility to work weekends, nights, holidays as needed. Ability to foster a collaborative, high-performance team culture. Experience with Incident Command Structure, especially tier 1 response.

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Data Center Customer Operations Engineer IV

Johor, Johor Equinix

Posted 11 days ago

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Job Description

Data Center Customer Operations Engineer IV Join or sign in to find your next job

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Data Center Customer Operations Engineer IV

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Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Queue Management / Reporting

  • Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
  • Supports cross-functional teams to collaborate on customer tickets
  • Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
  • Actively provides input and makes recommendations to processes
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems

Installations

  • Handles moderately difficult rack and stack customer equipment tickets
  • Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
  • Supports the installation of moderately difficult installs, which may include:
  • overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
  • Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
  • Performs quality checks on both cross-connects and on-site support tickets and recommends improvements

Cross-Connect

  • Supports moderately difficult data center cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
  • Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting

  • Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
  • Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
  • Escalates more advanced circuits and supports as needed
  • Works with customers to troubleshoot issues and uses experience gained to recommend solutions

Stakeholder Partnership

  • Monitors stock levels and proactively addresses needs for materials with proper teams
  • Provides escalated work order support, and supports dispatch of alarms
  • May provide back-up support to security personnel, if needed

Customer Management

  • Supports customer satisfaction through timely and precise order execution
  • Delivers a high level of service and an excellent customer experience when interfacing with customers
  • Provides support with time expectations on new deployments and existing alterations
  • Supports customers on-site by through access control and escorting services
  • Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations

Projects

  • Supports and partners with team members on projects as directed
  • Coordinates vendors for various Data Center related projects
  • Performs quality assurance on new customer installation or deployments

Training

  • Completes all assigned training in a timely manner
  • May provide guidance and support to more junior team members and new hires

Qualifications

  • Typically requires a high school diploma and 2-4 years of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Internet Publishing

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