What Jobs are available for Cx Manager in Malaysia?
Showing 330 Cx Manager jobs in Malaysia
Regional Customer Experience (CX) Manager
Kuala Lumpur, Kuala Lumpur
StoreHub
Posted 15 days ago
Job Viewed
Job Description
Tired of just managing tickets? Want to redefine what great customer experience really means?
StoreHub powers 17,000+ retailers and restaurants across Southeast Asia — and our merchants deserve a smarter, faster, more scalable way to get the help they need.We're looking for a
Regional Customer Experience (CX) Manager
who doesn't just run support teams — but builds
systems that scale. Someone who sees a queue and thinks "how do we eliminate this entirely?"This is a rare role, based in KL and covering Malaysia, Thailand, and the Philippines. And it's not for traditional support managers. It's for builders.
What You'll Do:
Automate the routine, so humans can focus on what matters.
Build tools, not just SOPs.
Own the full CX journey — onboarding, care, retention — across 3 countries.
Partner with Sales and Product to create smarter, faster customer flows.
Drive down costs
while
driving up satisfaction.
Empower merchants to help themselves — through self-serve, community, and AI.
What You'll Need:
We're looking for a builder who thinks "automate it" before "hire for it." Traditional support managers need not apply.
Builder's Mindset:
You've looked at a support queue and thought, "most of this shouldn't exist." You get excited about elimination, not addition. Proven Scalability:
You have managed 20+ people OR served over 1,000 customers. You have built something that scaled 3x or more. Data-Driven:
You naturally use data and metrics to make decisions and communicate results. Grit & Initiative:
You've built your own automation tools when engineering was "too busy." You've likely automated yourself out of a previous job. Regional Experience:
You have experience working within the Southeast Asian market. Tech Adaptability:
You have a high degree of comfort with technology and are able to demonstrate it, showing a capacity to build and adapt quickly. What makes working at StoreHub awesome (and refreshing!)
Our people
- for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. Our Core Values
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
Communicate for Clarity Humble and Hungry Authentic but not an asshole Nimble and Quick Growth Mindset Efficiency and Excellence If this sounds like your kind of tribe, apply now.
Ready to build the future? Send us:
Your story, not just a resume. A link to or description of something you've automated or built. Your answer to the question of how you would scale customer experience without scaling headcount. We move fast. Strong candidates hear back in days, not weeks. P.S.
The person we're looking for is probably undervalued in their current role. They build first and ask for permission later. That person is about to transform how Southeast Asia thinks about customer experience. Is it you? We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status. #J-18808-Ljbffr
StoreHub powers 17,000+ retailers and restaurants across Southeast Asia — and our merchants deserve a smarter, faster, more scalable way to get the help they need.We're looking for a
Regional Customer Experience (CX) Manager
who doesn't just run support teams — but builds
systems that scale. Someone who sees a queue and thinks "how do we eliminate this entirely?"This is a rare role, based in KL and covering Malaysia, Thailand, and the Philippines. And it's not for traditional support managers. It's for builders.
What You'll Do:
Automate the routine, so humans can focus on what matters.
Build tools, not just SOPs.
Own the full CX journey — onboarding, care, retention — across 3 countries.
Partner with Sales and Product to create smarter, faster customer flows.
Drive down costs
while
driving up satisfaction.
Empower merchants to help themselves — through self-serve, community, and AI.
What You'll Need:
We're looking for a builder who thinks "automate it" before "hire for it." Traditional support managers need not apply.
Builder's Mindset:
You've looked at a support queue and thought, "most of this shouldn't exist." You get excited about elimination, not addition. Proven Scalability:
You have managed 20+ people OR served over 1,000 customers. You have built something that scaled 3x or more. Data-Driven:
You naturally use data and metrics to make decisions and communicate results. Grit & Initiative:
You've built your own automation tools when engineering was "too busy." You've likely automated yourself out of a previous job. Regional Experience:
You have experience working within the Southeast Asian market. Tech Adaptability:
You have a high degree of comfort with technology and are able to demonstrate it, showing a capacity to build and adapt quickly. What makes working at StoreHub awesome (and refreshing!)
Our people
- for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. Our Core Values
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
Communicate for Clarity Humble and Hungry Authentic but not an asshole Nimble and Quick Growth Mindset Efficiency and Excellence If this sounds like your kind of tribe, apply now.
Ready to build the future? Send us:
Your story, not just a resume. A link to or description of something you've automated or built. Your answer to the question of how you would scale customer experience without scaling headcount. We move fast. Strong candidates hear back in days, not weeks. P.S.
The person we're looking for is probably undervalued in their current role. They build first and ask for permission later. That person is about to transform how Southeast Asia thinks about customer experience. Is it you? We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status. #J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
0
Customer Experience
Klang, Selangor
Jobstreet Malaysia
Posted 1 day ago
Job Viewed
Job Description
Respond to queries from parents, students, and tutors through various communication platforms.
Clearly explain services, packages, tutor availability, and payment options.
Match tutors to students based on individual requirements and preferences.
Facilitate communication, ensuring smooth onboarding and accurate class scheduling.
Address and resolve customer concerns promptly, or elevate when necessary.
Maintain and update class schedules, attendance records, and payment details.
Follow up with clients to gather feedback and ensure satisfaction.
Share information on promotions and new services to encourage engagement.
Deliver exceptional customer support in line with SifuTutor’s values.
Application Requirements
What is your expected monthly basic salary?
Which of the following types of qualifications do you have?
How much notice are you required to give your current employer?
#J-18808-Ljbffr
Clearly explain services, packages, tutor availability, and payment options.
Match tutors to students based on individual requirements and preferences.
Facilitate communication, ensuring smooth onboarding and accurate class scheduling.
Address and resolve customer concerns promptly, or elevate when necessary.
Maintain and update class schedules, attendance records, and payment details.
Follow up with clients to gather feedback and ensure satisfaction.
Share information on promotions and new services to encourage engagement.
Deliver exceptional customer support in line with SifuTutor’s values.
Application Requirements
What is your expected monthly basic salary?
Which of the following types of qualifications do you have?
How much notice are you required to give your current employer?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Journey & Insight Manager (CX)
Kuala Lumpur, Kuala Lumpur
Lazada
Posted 16 days ago
Job Viewed
Job Description
Overview
Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Responsibilities
Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement. Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement. Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies. Ensure complex initiatives are executed on time, within scope, with successful implementation. Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences. Qualifications
Experience: 5-7 years of hands-on experience in customer experience strategy, business consulting, strategy development, and/or project management roles. Skills: Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making. Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights. Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements. Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems. Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously. Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions. Communication and Collaboration
Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams. Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely. Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success. Seniorities
Mid-Senior level Employment type
Full-time Job function
Analyst, Research, and Project Management Industries
Internet Marketplace Platforms Technology Information and Media Retail
#J-18808-Ljbffr
Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Responsibilities
Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement. Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement. Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies. Ensure complex initiatives are executed on time, within scope, with successful implementation. Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences. Qualifications
Experience: 5-7 years of hands-on experience in customer experience strategy, business consulting, strategy development, and/or project management roles. Skills: Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making. Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights. Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements. Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems. Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously. Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions. Communication and Collaboration
Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams. Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely. Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success. Seniorities
Mid-Senior level Employment type
Full-time Job function
Analyst, Research, and Project Management Industries
Internet Marketplace Platforms Technology Information and Media Retail
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
2
Assistant Manager, CX Insights & Measurement
Kuala Lumpur, Kuala Lumpur
AFFIN Group
Posted 16 days ago
Job Viewed
Job Description
Assistant Manager, CX Insights & Measurement
AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job
Join to apply for the
Assistant Manager, CX Insights & Measurement
role at
AFFIN Group Continue with Google Continue with Google Assistant Manager, CX Insights & Measurement
AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the
Assistant Manager, CX Insights & Measurement
role at
AFFIN Group Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Voice of Customers (VOCs) Initiatives
VOC Program Management: - Design, implement, and lead NPS and CSAT measurement initiatives across various customer touchpoints, ensuring programs are aligned with business objectives. Explore and optimise survey distribution methods to maximise response rates, selecting appropriate timing and channels for delivery. Conduct focus groups and utilise other appropriate research methods to gather qualitative insights and data that support business decisions and initiatives. Collect, consolidate, and validate survey responses and feedback data from multiple sources to ensure high data quality and reliability for analysis. Utilise advanced statistical techniques and data analysis tools to dissect survey data, uncover meaningful insights, and identify trends. Generate comprehensive reports, dashboards, and visualizations that clearly communicate survey findings and key insights to stakeholders. Lead and oversee data management, processing, and insight generation to support informed decision-making. Support the Bank’s and/or Customer Experience (CX) Program in customer service-related initiatives, providing insights and recommendations to enhance service quality. Products/Service Improvement Initiatives Collaborate on integrating survey insights into customer personas and segmentation strategies. Develop actionable improvements based on feedback and monitor progress over time. Monitor NPS and CSAT performance trend over time and contribute to the development initiatives/strategies for continuous improvement. Collaborate with cross functional teams to design and execute VOC initiatives aimed at gathering data and customer insights to boost customer satisfaction and loyalty. Industry Research and Best Practices Assist in market research and insights execution plan to meet business opportunity / service improvement / improve customer satisfaction. Stay informed on industry trends and best practices in customer experience measurement and research methodologies. Recommend and implement data analysis techniques, process or methodological improvements. Vendor Management Maintain strong relationships with external vendors and survey platform provider. Oversee technical issues, platform enhancements, and quality assurance. VOCs Awareness and Education Lead engagements, coaching, and communication efforts to promote VOC awareness among business units.
Others
Contribute to customer outreach and engagement programs that aim to enhance customer loyalty and satisfaction. Support CX projects and measurement workstreams. Communicate insights effectively to stakeholders to inform strategic actions.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Insights Manager jobs in
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Manager/Senior Manager, Analytics & Insights - Sales (FMCG) (Thailand Base)
Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior Manager / Manager, Business Analytics & Planning (Customer Experience)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Business Intelligence and Data Analytics Manager
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Manager - HR Insights & Reporting
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Senior Manager - HR Insights & Reporting
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior Manager – Fixed Income Research & Business Development
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Regional Clinical Marketing Manager - Molecular Imaging
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Assistant Manager, Insurance Risk Business Analytics
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior CAO & Strategy Manager, Wholesale Banking
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assurance - Data Analytics - Financial Services - Manager/Senior Manager
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago DRSC SR&T Manager, Forensic and Financial Crime - Data Analytics
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 minutes ago Senior Manager, Data Analytics Consulting (Japanese-speaking)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Global Mobility Senior Specialist/Manager (Bangkok-based, Relocation Provided)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job
Join to apply for the
Assistant Manager, CX Insights & Measurement
role at
AFFIN Group Continue with Google Continue with Google Assistant Manager, CX Insights & Measurement
AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the
Assistant Manager, CX Insights & Measurement
role at
AFFIN Group Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Voice of Customers (VOCs) Initiatives
VOC Program Management: - Design, implement, and lead NPS and CSAT measurement initiatives across various customer touchpoints, ensuring programs are aligned with business objectives. Explore and optimise survey distribution methods to maximise response rates, selecting appropriate timing and channels for delivery. Conduct focus groups and utilise other appropriate research methods to gather qualitative insights and data that support business decisions and initiatives. Collect, consolidate, and validate survey responses and feedback data from multiple sources to ensure high data quality and reliability for analysis. Utilise advanced statistical techniques and data analysis tools to dissect survey data, uncover meaningful insights, and identify trends. Generate comprehensive reports, dashboards, and visualizations that clearly communicate survey findings and key insights to stakeholders. Lead and oversee data management, processing, and insight generation to support informed decision-making. Support the Bank’s and/or Customer Experience (CX) Program in customer service-related initiatives, providing insights and recommendations to enhance service quality. Products/Service Improvement Initiatives Collaborate on integrating survey insights into customer personas and segmentation strategies. Develop actionable improvements based on feedback and monitor progress over time. Monitor NPS and CSAT performance trend over time and contribute to the development initiatives/strategies for continuous improvement. Collaborate with cross functional teams to design and execute VOC initiatives aimed at gathering data and customer insights to boost customer satisfaction and loyalty. Industry Research and Best Practices Assist in market research and insights execution plan to meet business opportunity / service improvement / improve customer satisfaction. Stay informed on industry trends and best practices in customer experience measurement and research methodologies. Recommend and implement data analysis techniques, process or methodological improvements. Vendor Management Maintain strong relationships with external vendors and survey platform provider. Oversee technical issues, platform enhancements, and quality assurance. VOCs Awareness and Education Lead engagements, coaching, and communication efforts to promote VOC awareness among business units.
Others
Contribute to customer outreach and engagement programs that aim to enhance customer loyalty and satisfaction. Support CX projects and measurement workstreams. Communicate insights effectively to stakeholders to inform strategic actions.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Insights Manager jobs in
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Manager/Senior Manager, Analytics & Insights - Sales (FMCG) (Thailand Base)
Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior Manager / Manager, Business Analytics & Planning (Customer Experience)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Business Intelligence and Data Analytics Manager
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Manager - HR Insights & Reporting
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Senior Manager - HR Insights & Reporting
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior Manager – Fixed Income Research & Business Development
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Regional Clinical Marketing Manager - Molecular Imaging
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Assistant Manager, Insurance Risk Business Analytics
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Senior CAO & Strategy Manager, Wholesale Banking
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assurance - Data Analytics - Financial Services - Manager/Senior Manager
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago DRSC SR&T Manager, Forensic and Financial Crime - Data Analytics
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 minutes ago Senior Manager, Data Analytics Consulting (Japanese-speaking)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Global Mobility Senior Specialist/Manager (Bangkok-based, Relocation Provided)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Professional
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 26 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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4
Customer Experience Specialist
Arrow Electronics
Posted 14 days ago
Job Viewed
Job Description
**Position:**
Customer Experience Specialist
**Job Description:**
+ **Customer Interaction:**
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Load orders into the system accurately and efficiently.
+ **Sales Activities and Support:**
+ Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
+ Maintain efficiencies in corporate operational processes and procedures.
+ Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
+ Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
+ Notify customers of related price changes.
+ **Problem Resolution:**
+ Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
+ Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
+ Handle local expediting and assist global opportunities through local escalation.
+ Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
+ **Documentation:**
+ Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
+ **Feedback Collection:**
+ Gather and report customer feedback to help improve processes.
+ **Team Collaboration:**
+ Work closely with other departments to ensure a seamless customer experience.
+ Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
+ Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
+ Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
+ **Process Improvement:**
+ Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
+ Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
**Job Complexity**
+ Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
+ Completes work under moderate supervision.
+ Likely to act as an informal resource for colleagues with less experience.
+ Identifies key issues and patterns from partial/conflicting data.
+ Takes a broad perspective to problems and spots new, less obvious solutions.
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Experience Specialist
**Job Description:**
+ **Customer Interaction:**
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Load orders into the system accurately and efficiently.
+ **Sales Activities and Support:**
+ Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
+ Maintain efficiencies in corporate operational processes and procedures.
+ Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
+ Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
+ Notify customers of related price changes.
+ **Problem Resolution:**
+ Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
+ Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
+ Handle local expediting and assist global opportunities through local escalation.
+ Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
+ **Documentation:**
+ Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
+ **Feedback Collection:**
+ Gather and report customer feedback to help improve processes.
+ **Team Collaboration:**
+ Work closely with other departments to ensure a seamless customer experience.
+ Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
+ Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
+ Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
+ **Process Improvement:**
+ Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
+ Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
**Job Complexity**
+ Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
+ Completes work under moderate supervision.
+ Likely to act as an informal resource for colleagues with less experience.
+ Identifies key issues and patterns from partial/conflicting data.
+ Takes a broad perspective to problems and spots new, less obvious solutions.
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Specialist
Johor Bahru, Johor
Castlery
Posted today
Job Viewed
Job Description
Join to apply for the
Customer Experience Specialist
role at
Castlery We're rethinking homes for how people really live, and we're looking for a
Customer Experience Specialist
to join our
CX Operations
team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. What you will be doing
Provide an omnichannel experience (email, chats, WhatsApp, social media, calls) with a comprehensive understanding of our products and services Personalise and engage customers effectively to drive customer satisfaction Assist customers with enquiries and issues efficiently to mitigate detractors Ensure service standards are met (e.g., CSAT, Quality Assurance, Response time, and Resolution time) What you'll need
Fluent English with excellent written and verbal communication skills At least 2 years of working experience in a related field Ability to determine customer needs and quickly build rapport Empathy to prioritise customer needs, provide appropriate solutions, and set expectations Patience, ownership, and proactive problem solving Analytical and creative approach to solving problems Excellent interpersonal and organisational skills Self-starter, resourceful, and tenacious; team player who collaborates across teams Experience with Zendesk or a similar ticketing system is highly advantageous Position Details
Primary responsibilities involve interacting with customers based in the United States, Canada, or the United Kingdom Working arrangement: Rotating night shifts, five-day workweek which may include weekends and public holidays Job location: Infinity8 Reserve Mid Valley Southkey, Level 28 Job arrangement: Onsite Built for Real Life, Designed for What's Next — At Castlery, we design furniture for real life—durable, beautiful, and adaptable. If you believe that good homes create good lives, come build with us.
#J-18808-Ljbffr
Customer Experience Specialist
role at
Castlery We're rethinking homes for how people really live, and we're looking for a
Customer Experience Specialist
to join our
CX Operations
team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. What you will be doing
Provide an omnichannel experience (email, chats, WhatsApp, social media, calls) with a comprehensive understanding of our products and services Personalise and engage customers effectively to drive customer satisfaction Assist customers with enquiries and issues efficiently to mitigate detractors Ensure service standards are met (e.g., CSAT, Quality Assurance, Response time, and Resolution time) What you'll need
Fluent English with excellent written and verbal communication skills At least 2 years of working experience in a related field Ability to determine customer needs and quickly build rapport Empathy to prioritise customer needs, provide appropriate solutions, and set expectations Patience, ownership, and proactive problem solving Analytical and creative approach to solving problems Excellent interpersonal and organisational skills Self-starter, resourceful, and tenacious; team player who collaborates across teams Experience with Zendesk or a similar ticketing system is highly advantageous Position Details
Primary responsibilities involve interacting with customers based in the United States, Canada, or the United Kingdom Working arrangement: Rotating night shifts, five-day workweek which may include weekends and public holidays Job location: Infinity8 Reserve Mid Valley Southkey, Level 28 Job arrangement: Onsite Built for Real Life, Designed for What's Next — At Castlery, we design furniture for real life—durable, beautiful, and adaptable. If you believe that good homes create good lives, come build with us.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
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About the latest Cx manager Jobs in Malaysia !
6
Customer Experience Executive
Kuala Lumpur, Kuala Lumpur
PT Mitrausaha Indonesia Grup
Posted 1 day ago
Job Viewed
Job Description
Funding Societies | Modalku
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
7
CUSTOMER EXPERIENCE EXECUTIVE
Rawang, Selangor
UNITY MOMENTUM SDN BHD
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Experience Executive Location:
Rawang Integrated Industrial Park Salary Range:
RM 3,000 – RM 4,500 (based on experience) About the role
We are seeking a passionate and detail-oriented
Customer Experience Executive
to join our team. The role focuses on providing excellent customer support and ensuring a smooth experience throughout the customer journey — from pre-sales inquiries to after-sales assistance. Handle customer inquiries and feedback through calls, emails, and online platforms. Manage and coordinate warranty claims, service requests, and product returns. Work closely with logistics, warehouse, and service teams to ensure timely delivery and support. Track and update order status, warranty cases, and service reports. Provide product-related information and assist customers with basic troubleshooting or escalation. Maintain accurate records in the system and ensure customer satisfaction throughout the service process. Qualifications
1–2 years of experience in customer service or related role. Strong communication and problem-solving skills. Good communication skills in Chinese, English and Malay. Able to start work immediately will be prioritized. Benefits
EPF & SOCSO Contributions Annual Bonus Medical Claims Friendly and supportive working environment
#J-18808-Ljbffr
Rawang Integrated Industrial Park Salary Range:
RM 3,000 – RM 4,500 (based on experience) About the role
We are seeking a passionate and detail-oriented
Customer Experience Executive
to join our team. The role focuses on providing excellent customer support and ensuring a smooth experience throughout the customer journey — from pre-sales inquiries to after-sales assistance. Handle customer inquiries and feedback through calls, emails, and online platforms. Manage and coordinate warranty claims, service requests, and product returns. Work closely with logistics, warehouse, and service teams to ensure timely delivery and support. Track and update order status, warranty cases, and service reports. Provide product-related information and assist customers with basic troubleshooting or escalation. Maintain accurate records in the system and ensure customer satisfaction throughout the service process. Qualifications
1–2 years of experience in customer service or related role. Strong communication and problem-solving skills. Good communication skills in Chinese, English and Malay. Able to start work immediately will be prioritized. Benefits
EPF & SOCSO Contributions Annual Bonus Medical Claims Friendly and supportive working environment
#J-18808-Ljbffr
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8
Customer Experience Specialist
Kuala Lumpur, Kuala Lumpur
Phillip Securities
Posted 2 days ago
Job Viewed
Job Description
Support Wealth Management growth in B2B and B2C channels by engaging with advisors and clients. Manage client interactions across various market segments, including retail and corporate. Conduct manual system checks for ad-hoc projects as part of the monitoring and follow-up process. Address service enquiries on the B2B FAME platform and collect feedback for platform improvement. Apply knowledge of client onboarding requirements and regulations. Assist with account onboarding and trade submissions within set timeframes. Maintain familiarity with equities and wealth management products. Generate standard and customised analytical reports for channels and B2B partners to inform decision-making. Learn to execute and perform basic troubleshooting for Robotics Process Automation (RPA) processes. Develop skills in RPA and related technologies to improve process efficiency. Requirements
Ability to work independently and complete tasks with minimal supervision. Organised, attentive to detail, and demonstrates strong follow-up abilities. Willingness to acquire new technological competencies and knowledge. Possession of a recognised diploma or degree in any discipline; finance qualifications from English-based universities are preferred. At least 1-3 years of relevant work experience is preferred. Effective communication and interpersonal skills. Working hours align with Singapore’s standard business hours (9a.m.-6p.m.) and public holidays.
#J-18808-Ljbffr
Ability to work independently and complete tasks with minimal supervision. Organised, attentive to detail, and demonstrates strong follow-up abilities. Willingness to acquire new technological competencies and knowledge. Possession of a recognised diploma or degree in any discipline; finance qualifications from English-based universities are preferred. At least 1-3 years of relevant work experience is preferred. Effective communication and interpersonal skills. Working hours align with Singapore’s standard business hours (9a.m.-6p.m.) and public holidays.
#J-18808-Ljbffr
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9