What Jobs are available for Cx Consultant in Malaysia?
Showing 367 Cx Consultant jobs in Malaysia
Process Improvement Engineer
Posted 1 day ago
Job Viewed
Job Description
The Process Improvement Engineer is responsible for analysing, designing, and implementing process optimization initiatives to improve efficiency, quality, and cost-effectiveness across operations. This role works cross-functionally with engineering, production, quality, and business teams to identify opportunities, develop solutions, and ensure sustainable improvements aligned with organizational goals.
Job Responsibilities
Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
Lead and support continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar methodologies.
Collect, analyse, and interpret process data to develop insights and recommend data-driven solutions.
Collaborate with stakeholders to design and implement standardized workflows, procedures, and best practices.
Drive automation and digitalization initiatives to improve operational efficiency.
Develop key performance indicators (KPIs) and monitor progress against improvement objectives.
Support change management activities to ensure adoption and sustainability of new processes.
Provide training and coaching to teams on process improvement tools and techniques.
Ensure compliance with safety, quality, and regulatory requirements while implementing improvements.
Document processes, improvements, and project outcomes for organizational learning.
Job Requirements
Bachelor’s degree in industrial engineering, mechanical engineering, manufacturing engineering, or a related field (master’s degree a plus).
Proven 4-5 years’ experience in process improvement, continuous improvement, or operational excellence roles, particularly in injection moulding process.
Strong knowledge of Lean, Six Sigma, Kaizen, or similar improvement methodologies (certification preferred).
Proficiency in process mapping, root cause analysis, and statistical analysis tools.
Experience with ERP/MES systems, automation, or digital process tools preferred.
Strong analytical, problem-solving, and project management skills.
Excellent communication, collaboration, and stakeholder engagement abilities.
Ability to work independently and drive initiatives in a fast-paced environment.
Typical KPIs / Success Measures
Reduction in process cycle times and waste.
Improvements in quality, yield, and throughput.
Cost savings achieved from implemented initiatives.
Employee adoption rate of new processes and systems.
Measurable impact on customer satisfaction or delivery performance.
#J-18808-Ljbffr
Is this job a match or a miss?
Advisor, Process Improvement - Supply Chain
Posted today
Job Viewed
Job Description
Overview Join to apply for the
Advisor, Process Improvement - Supply Chain
role at
Cargill .
Job Purpose and Impact
The Process Implementation Lead will lead the design and rollout of complex implementations and all interconnected processes within a business as part of Food APAC’s SAP S4 ERP deployment. In this role, you will plan and lead business readiness activities to ensure processes, data and information are established and streamlined for a successful implementation. You will be accountable for results and resolving complex problems and will partner collaboratively with all levels within the designated process areas, segment, organization, enterprise and supporting functions.
Key Accountabilities
Lead the implementation of system and process deployments to enable business capabilities and deliver the desired business results.
Design, build and deliver all in-scope business processes to enable business capabilities, in partnership with technical team.
Ensure business requirements, system configurations and processes meet the business needs.
Execute the change plan and promote process change in the organization in partnership with the change, communication and education teams.
Provide regular progress measures to identify variances from the plan and take corrective actions as needed for timely implementations.
Define deployment objectives and scope utilizing knowledge of project management practices and procedures.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
Other duties as assigned.
Qualifications Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Minimum of six years of related work experience
Other minimum qualifications may apply
Preferred Qualifications
Experience leading migration of previously established designed processes
Experience leading and managing projects with change management elements
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Chemical Manufacturing, Food and Beverage Services, and Food and Beverage Manufacturing
Referrals increase your chances of interviewing at Cargill by 2x.
Get notified about new Process Consultant jobs in
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
Current location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
#J-18808-Ljbffr
Is this job a match or a miss?
Cost Engineer/Process Improvement Engineer
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities: • Cost Reduction Initiatives: Identify opportunities for cost reduction through analysis of production processes, materials, and product designs. • Process Improvement: Develop and implement process improvements to enhance efficiency, reduce waste, and lower production costs. • Product Design Optimization: Work with the design and engineering teams to recommend changes in product designs that can achieve cost savings. • Supplier Management: Collaborate with the procurement team to identify cost-effective suppliers and negotiate better terms and prices for materials and components. • Value Engineering: Conduct value engineering analyses to ensure that products are manufactured at the lowest possible cost while maintaining quality and functionality. • Data Analysis: Utilize data-driven approaches to evaluate cost performance and track the effectiveness of cost-saving initiatives. • Benchmarking: Perform benchmarking studies to compare costs with industry standards and identify best practices. • Reporting: Prepare detailed reports and presentations on cost-saving initiatives, their impact, and progress toward cost reduction goals. • Cross-Functional Collaboration: Work closely with other departments such as R&D, Quality, Production, and Finance to ensure alignment and support for cost reduction strategies. • Compliance and Standards: Ensure that all cost reduction activities comply with company policies, industry standards, and regulatory requirements.
#J-18808-Ljbffr
Is this job a match or a miss?
Quality & Process Improvement Engineer (Teradyne, Penang)
Posted 14 days ago
Job Viewed
Job Description
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#LI-GQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Is this job a match or a miss?
Quality & Process Improvement Engineer (Teradyne, Penang)
Posted today
Job Viewed
Job Description
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization’s Quality Management System (QMS) while also guiding process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
Responsibilities
Quality Management:
Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
Process Improvement & Design:
Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
Facilitate workshops and training sessions to promote a culture of continuous improvement.
Design and document efficient business processes, ensuring they align with company objectives and industry’s best practices.
Develop tools and frameworks for process standardization and optimization.
Digital Transformation & IT Integration:
Utilize information technology tools to support data examination, process automation, and workflow optimization.
Partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
Leverage data to identify trends, measure process performance, and drive informed decision-making.
Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
Leadership & Collaboration:
Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
Responsible for cross-functional project teams to execute complex process improvement initiatives.
Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
Bachelor’s degree in engineering, Business Administration, Information Systems, or a related field.
5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
Excellent problem-solving, investigation andd decision-making skills.
Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements
Six Sigma Green Belt or Black Belt certification.
Experience with digital transformation projects or IT systems implementation.
Familiarity with industry-specific regulations and compliance requirements.
May require occasional travel to company locations or client sites.
Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#J-18808-Ljbffr
Is this job a match or a miss?
P2P and O2C Process Improvement Analyst
Posted 4 days ago
Job Viewed
Job Description
A leading Global MNC in the SSC market. Job Description
As a Process Improvement Analyst, your primary responsibility will be to gather and analyze data to uncover opportunities for enhancing processes within key SSC functions. You will collaborate with cross-functional teams to implement recommended improvements and assess their impact. Collect, analyze, and interpret data to evaluate process performance across PTP, OTC, and RTR functions. Detect inefficiencies, process bottlenecks, and potential areas for automation and standardization. Design and recommend process enhancements to improve accuracy, efficiency, and cost-effectiveness. Work closely with cross-functional teams to execute and monitor process improvement initiatives. Contribute to the development of KPIs and dashboards for ongoing performance tracking. Assist in documenting process modifications while ensuring compliance with internal controls and best practices. Support training and change management efforts to integrate process improvements within SSC operations. Stay informed about industry trends and best practices in SSC process optimization. The Successful Applicant
The ideal Process Improvement Analyst has strong experience in process optimization and data analysis within an SSC environment. Proficiency in Excel, data visualization tools, and ERP systems, along with a solid understanding of PTP, OTC, and RTR processes, is key. Requirements: Bachelor's degree
in Business, Finance, Accounting, Data Analytics, or a related field. 2-5 years of experience in
process improvement or data analysis within an SSC. Strong analytical skills with expertise in Power BI, Tableau, and Excel. Experience with ERP systems (SAP, Oracle, or similar) is a plus. Knowledge of
PTP, OTC, and RTR processes. Ability to translate data insights into actionable improvements. Strong communication and stakeholder management skills. Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage. What's on Offer
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities. A world-class training program in financial services. A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
#J-18808-Ljbffr
Is this job a match or a miss?
Strategy & Process Improvement (Shared Services) Executive
Posted 16 days ago
Job Viewed
Job Description
Strategy & Process Improvement (Shared Services) Executive at
FGV Holdings Berhad . This range is provided by FGV Holdings Berhad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Oversee and be accountable for SSC process improvement initiatives. Ensure all performance assessments and other data gathering result in accurate findings. Monitor and improve the effectiveness and efficiencies of all systems and processes within the SSC. Identify and follow up on improvement opportunities raised by process owners. Identify opportunities from SPI team’s analysis. Responsible for conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead. Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed. Escalate any appropriate recommendations based on SPI findings to SPI Lead or process council if needed. Assist/conduct any projects or changes related to SSC improvement (managing the project and communication within SSC). Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery. Achieve customer satisfaction and receive feedback in a constructive manner, taking corrective action when opportunities arise. Continuously strive to gain customer satisfaction and minimize complaints on the delivery of SSC services. Respond and provide advice on more complex AP and HR matters from BU/vendors escalated from the contact center or AP and HR Analyst. Liaise with BU for related AP and HR matters, directly or through analysts. Support the ongoing transformation and enhancement of FGV SSC functions and capabilities. Onboard, develop and coach others; provide on-time constructive feedback. Seek knowledge to build understanding if necessary. Foster strong teamwork and good working relationships between team members and other teams. Provide motivational and formative feedback and cultivate a learning and knowledge sharing culture. Always act in the best interest of all team members. Ensure compliance and provide HSSE guidance to SPI team. Assist in the evolution of FGV SSC and moving towards a 5-year roadmap. Support Cross-Functional Operations in Accounts Receivable and Fixed Asset Unit. Perform any other tasks assigned by the superior. Qualifications
Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field is preferred. Minimum 1–2 years of experience in performance management, process improvement, or related areas. Job Benefits
EPF SOCSO Annual Leaves
#J-18808-Ljbffr
Is this job a match or a miss?
Be The First To Know
About the latest Cx consultant Jobs in Malaysia !
Process Improvement Executive (Fleet), SPX Express - DDR Pulau Indah, Klang
Posted 16 days ago
Job Viewed
Job Description
Location: DDR Pulau Indah, Klang, Malaysia Responsibilities
Enhance internal workflows by implementing process automation to improve efficiency and productivity. Develop and oversee scheduled maintenance plans for SPX vehicles to ensure optimal performance and longevity. Monitor vehicle health and implement proactive measures to minimize downtime. Conduct cost projections for Fleet Maintenance, covering maintenance expenses, insurance, and other related costs. Implement strategic improvement plans to optimize processes and reduce monthly maintenance expenses. Coordinate and oversee ad hoc tender projects to enhance cost efficiency and improve service quality within fleet operations. Requirements
Minimum a Bachelor’s Degree in a relevant field is recommended. Strong understanding of operational processes and strategies to enhance efficiency. Experience in data analysis, cost-saving initiatives, budgeting, audits, data management, process improvements, and operations planning is a plus. Detail-oriented with the ability to thrive in a fast-paced environment. Strong problem-solving skills with the ability to manage complex challenges, provide solutions, and work effectively across cross-functional teams in a dynamic setting. Location: DDR Pulau Indah, Klang. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Internet Marketplace Platforms and Technology, Information and Internet Note: Referrals increase your chances of interviewing at SPX Express.
#J-18808-Ljbffr
Is this job a match or a miss?
Client Relations Officer
Posted today
Job Viewed
Job Description
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development
• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization
• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge
• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation
• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Minimum Qualifications
• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Working Conditions
• 5 working days per week. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.
#J-18808-Ljbffr
Is this job a match or a miss?
Client Relations Associate
Posted 14 days ago
Job Viewed
Job Description
Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. Qualifications
Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. Benefits
Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork. Contact
Contact Li Lean Chan Quote job refJN- Phone number +60
#J-18808-Ljbffr
Is this job a match or a miss?