110 Cx Analyst jobs in Malaysia

A senior product owner is responsible for leading the design process, creating user-centric interfaces, and developing financial products and services that are innovative, functional, and visually appealing while meeting the needs of customers and adhering to regulatory requirements. KEY RESPONSIBILITIES: Understanding customer needs:

Conduct research to understand customer needs, behaviors, and preferences. Study industry trends to identify opportunities for improvement or areas where the bank can improve. Requirement gathering and product design:

Collaborate with stakeholders to elicit, analyse, and document business requirements and objectives. Analyse existing processes to identify inefficiencies and recommend enhancements. Solution Design:

Develop and design end-to-end customer journey that meets business requirements and customer needs. Work with technical teams to translate the requirements into technical specifications. Documentation:

Develop detailed design specifications that include information on features, functionality, and user journey flow and user stories. Product Development and Delivery:

Manage end-to-end development of the final product, ensuring that it meets the design specifications, functional requirements, regulatory requirements, and quality standard. Work closely with IT, testers, and project managers to identify dependencies and obstacles that need to be addressed and ensure the product delivery timeline is met. Product Validation:

Participate in reviewing and validating the product during testing phase to ensure that all positive and exceptional scenarios are covered, and test results are as expected. Act as the bridge between testers and technical team on defects clarifications and in providing expectation. Stakeholder Engagement:

Build strong relationships with internal teams and external partners to ensure effective communication and collaboration. Serve as point of contact for business solutions inquiries and support. Monitoring and support:

Monitor user feedback and behaviors through user research. Work closely with customer support and analytics team to monitor the product’s performance, identify areas for improvement and inform future iterations of the products. Work closely with the marketing team to promote the product in line with business strategy. KEY REQUIREMENTS: At least 8 years of professional banking experience or supporting Banking lndustry. Knowledge in IT security, BNM compliance and /or PayNet is an added advantage. Strong understanding of the evolving digital landscape, technology, and paradigms. Proven track record of successfully implementing business solutions. Self-starter, fast learner and highly adaptable to new environment and cultures. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Attention to detail and ability to work well under pressure. Ability to manage multiple projects and priorities tasks effectively. Ability to work independently Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Consulting, Strategy/Planning, and Product Management Industries Financial Services, Banking, and Investment Banking Referrals increase your chances of interviewing at AmBank Group by 2x Get notified about new Product Owner jobs in

Greater Kuala Lumpur . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Street, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 18 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Product Owner, Customer Profile & Holdings

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Product Owner (US Delivery Centre)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Payment Product Lead - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Product Owner - Customs Clearance Application (Malaysia and Australia)

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Petaling Jaya, Selangor, Malaysia 2 months ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago PRODUCT OWNER IT & CYBER RISK MANAGEMENT

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Product Owner Lead BI Frontend Solutions

VP, CL, Product Specialist, Client Engagement Solution

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Senior Manager, Product Control (Malaysia/India)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Manager, Product, Pricing and Strategy Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR2,400.00 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago VP, CL, Engineering Lead, Wealth Credit & Reporting

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• User Experience Optimization
• Collect and analyze user feedback and behavior data to identify customer needs and pain points, propose and implement experience optimization solutions.
• Combine data analysis with user research to continuously improve the customer experience and enhance customer satisfaction.
• Provide data support and feedback to help the team continually refine service strategies and optimize the customer journey.
• Project Management & Execution
• Lead customer service center optimization projects, driving process improvements and skill group adjustments based on KPIs (e.g., call connection rate, satisfaction score) to ensure measurable results.
• Monitor fluctuations in key metrics, analyze root causes, and propose optimization plans to ensure service quality.
• Process & Efficiency Enhancement
• Analyze existing processes (such as ticket handling) to identify bottlenecks and develop improvement plans.
• Lead initiatives such as SOP standardization and cross-department collaboration mechanism building to boost efficiency and improve user experience.

What We Look For in You:

• Passionate about customer service and the cryptocurrency industry, with the ability to quickly adapt and engage in in-depth business research and practice.
• Experience in customer experience, analytics, or similar roles within a large-scale customer service center or in the same industry.
• Strong learning ability and self-motivation, with the capacity to stay updated on and master industry trends and technological developments.
• Excellent communication skills and teamwork abilities, with the capability to coordinate cross-departmental collaboration.
• Able to independently analyze operational data, identify problems, and propose effective solutions.
• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
• Flexible and willing to work shifts based on business requirements.
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-Onsite #LI-JC3

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you have experience collecting and analyzing user feedback and behavior data to identify customer needs and pain points? * Select.

What is your highest education level (completed and graduated)? * Select.

Are you proficient in reading and writing in Mandarin? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

The Market & Customer Research Analyst supports volume and sales planning by analyzing customer data, market trends, and demand structures. Responsibilities include planning and executing customer and market surveys, preparing reports and proposals, coordinating with research agencies, and ensuring timely delivery of insights. The role also involves cost monitoring and supporting strategic decisions through data-driven recommendations.

Responsibilities:

1. Preparing customer analysis, demand structure, and market trend for volume study proposal.
2. Market study, analysis and segment forecast for product and sales planning.
3. Plan and execute customer survey (via online) for all Toyota new model launch and prepare the report based on the findings.
4. Plan and execute market survey (via market research agency) and ensure the selected agency can meet the timeline and share the finding and recommendation based on hypothesis/ objective.
5. Prepare proposal paper, questionnaire design and sample frame for Demand Trend Survey (DTS) and ensure can meet the timeline and share report/ finding with respective department.
6. Observe and witness the fieldwork / focus group discussion that conducted by appointed agency.
7. Plan and monitor cost saving from Demand Trend Survey (DTS) and Early Bird Survey (EBS) by preparing cost comparison.
8. Perform other duties and responsibilities as requires by company.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Market Research, Statistics, or a related field.
• Experience in market research, customer analysis, or sales planning.
• Experience working with market research agencies or conducting customer surveys.
• Proficiency in data analysis tools (e.g., Excel, SPSS, Power BI) for preparing reports and analysis.
• Experience with survey platforms and methodologies.
• Strong analytical capabilities to interpret customer demand, market trends, and sales data.
• Ability to develop hypotheses and analyze survey results to provide actionable insights.
• Strong organizational skills to manage timelines, multiple projects, and agency deliverables.

Additional Information

Applicants will be asked about their right to work in Malaysia, expected monthly salary, qualifications, and experience in market research during the application process.

#J-18808-Ljbffr

The

Market & Customer Research Analyst

supports volume and sales planning by analyzing customer data, market trends, and demand structures. Responsibilities include planning and executing customer and market surveys, preparing reports and proposals, coordinating with research agencies, and ensuring timely delivery of insights. The role also involves cost monitoring and supporting strategic decisions through data-driven recommendations. Responsibilities: Preparing customer analysis, demand structure, and market trend for volume study proposal. Market study, analysis and segment forecast for product and sales planning. Plan and execute customer survey (via online) for all Toyota new model launch and prepare the report based on the findings. Plan and execute market survey (via market research agency) and ensure the selected agency can meet the timeline and share the finding and recommendation based on hypothesis/ objective. Prepare proposal paper, questionnaire design and sample frame for Demand Trend Survey (DTS) and ensure can meet the timeline and share report/ finding with respective department. Observe and witness the fieldwork / focus group discussion that conducted by appointed agency. Plan and monitor cost saving from Demand Trend Survey (DTS) and Early Bird Survey (EBS) by preparing cost comparison. Perform other duties and responsibilities as requires by company. Requirements: Bachelor’s degree in Business Administration, Marketing, Market Research, Statistics, or a related field. Experience in market research, customer analysis, or sales planning. Experience working with market research agencies or conducting customer surveys. Proficiency in data analysis tools (e.g., Excel, SPSS, Power BI) for preparing reports and analysis. Experience with survey platforms and methodologies. Strong analytical capabilities to interpret customer demand, market trends, and sales data. Ability to develop hypotheses and analyze survey results to provide actionable insights. Strong organizational skills to manage timelines, multiple projects, and agency deliverables. Additional Information

Applicants will be asked about their right to work in Malaysia, expected monthly salary, qualifications, and experience in market research during the application process.

#J-18808-Ljbffr

Executive / Senior Executive, Customer Insights & Analytics

Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia

Executive / Senior Executive, Customer Insights & Analytics

3 days ago Be among the first 25 applicants

Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

We are seeking a skilled Customer Insights and Analyst to focus on mass customer data analytics and modeling. This role is pivotal in customer precision targeting and tracking customer campaign performance to drive customer growth and loyalty. The candidate will leverage advanced analytic techniques to dissect large datasets, identifying trends and opportunities that enhance customer engagement. Insights generated will support strategic decisions and optimize marketing efforts, ensuring impactful results

You'll be responsible for:

• Generate actionable customer insights and analytical to support customer and brand campaigns / initiatives to achieve desired goal / KPI from granular data points, such as identify potential target segment for marketing and communication, campaign performance tracking & reporting and pre & post campaign analysis.
• Key support in customer growth and loyalty strategic priorities through customer lifecycle analysis and profiling, identifying potential target segments for cross-sell, upsell and potential risks in customer churn. Conduct customer trend analysis to enhance and support distribution and customer activations (e.g., granular distribution and customer profile analysis, customer maturity and policy holding analysis, etc.)
• Key support in driving the implementation of internal Customer Satisfaction Index via analytics & insights development to optimize service pillars to meet business objectives.
• Key support in expanding data-mart data points and customer data modeling through close collaboration with various stakeholders (business owners, IT) to enrich customer insights to support business priorities and decision making.
• Manage and deliver regular business reporting on a timely basis.
• Key support in automating customer data analytics programs to optimize efficiency.
• Interpret customer data through large data sets from various sources (eg SQL dataset, excel, external market research data, and etc.) using analytical tools (SQL, SAP BO) and present analysis and actionable insights in clear manner to business stakeholders.
• Coach junior staff to improve their technical and method of preparing analytical/ campaign deliverables.
• Assist Chief market Management officer /Head of department with special projects management i.e. development of strategic deck using customer insights / market research.
• Undertake any other duties and responsibilities requested by the Management as when required.
  
  

Important to your success:

• Bachelor's Degree in Data Analytics, Statistic or any relevant field.
• Proven working experience in customer data analytic preferably in the financial services industry with at least 3 years of experience in a similar capacity is an added advantage.
• Demonstrate strong analytical skills, with attention to detail and a result oriented.
• Ability to leverage AI tools like ChatGPT for automating routine tasks and enhancing productivity
  
  

Disclaimer Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join Us. Let's care for tomorrow.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Malaysia by 2x

Sign in to set job alerts for “Senior Executive” roles. Senior Executive, People & Organization - Retail Senior Executive, Business Development & Partnership (Fintech) (RID-00558)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 16 hours ago

Regional Senior Executive, Recruitment (1 year contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Senior Manager, Transformation Management Office

Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Senior Executive, Complaint Management & Detection and Verification Senior/Executive, Human Resource Business Partner

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago

Senior Executive (Property Sales & Marketing)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Senior Executive/Manager, Relationship Management, Shah Alam Enterprise Centre Senior Executive, Recruitment & HR Services

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Sepang, Selangor, Malaysia MYR5,000.00-MYR6,000.00 1 week ago

Senior Executive, Group ERP (SUN) Support

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Sen Exec,Sst and Gst Compliance&Advisory

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Executive / Senior Executive, Major Claims

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

• Analyze business data to interpret business reports, trends and provide suggestions for Management and Head of Department (HOD)
• Drive data remediation projects with existing team.
• Using data driven approach to identify business drivers which can lead to revenue growth and increased profitability.
• Develop visualization and presentation for dissemination of analytical results and derivation of actionable insights.
• Define and optimize marketing automation strategy and build customer segments to facilitate marketing targeting.
• Perform root cause analysis, fix data quality issues and provide ongoing reports.
• Create and maintain optimal data pipeline architecture including assembling large complex data sets to be ready for data analytics.
• Manage database and CRM data, solving any problem during analysis and implementation with Japan Headquarter and HOD.
• Communicate report findings/business insights to business stakeholders through meaningful dashboard/data visualization tools.
• Coordinate with different functional teams to implement models, while monitoring and analyzing model performance and data accuracy.
• Work collaboratively with key departments and Manager in delivering high quality analytics support to management and other stakeholders using statistical and analytical skills and tools.
• Ensure initiatives are aligned with policies and standard operating protocols.

#J-18808-Ljbffr

Responsibilities

As a Data Analysis Specialist I you will responsible for projects and acts as a liaison between the Business and the application development teams. She/He contributes to the different phases of the application life cycle, such as data modeling, maintenance, support and enhancements. Moreover, the Data Analyst responsibilities consist of:

• Identifying and analyzing business needs
• Conducting requirements gathering, and defining scope and objectives
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Translating business requirements into application requirements
  
  

Key Responsibilities

Business Skills

• Ability to rapidly assimilate information and processes related to one or several tracks within the Data & Analytics
• Capacity to understand, analyze and depict high level architecture or solutions to turn data to insight.
• Knowledge and experience in gathering requirements, functional design, testing and working with business processes.
• Understanding of how IT affects an organization and ability to link it to redesigned business processes.
  
  

Technical Skills

• Utilize data analysis tools and programming languages (e.g., SQL) to manipulate and analyze data.
• Develop and maintain dashboards, reports, and data visualizations.
  
  

Project Management Skills

• Assist in project planning and coordination for data analysis initiatives.
• Track and report on project progress, ensuring that timelines and objectives are met.
  
  

Interpersonal Skills

Data Analyst, Analyst II is an individual contributor is responsible for tasks within a specific domain, focusing on their individual work:

• Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.
• Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
• Share responsibility with other team members to ensure on-time product delivery, which require a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member.
  
  

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• 0-2 years of IT or a related discipline experience. Outstanding fresh graduates are welcome.
• Analytical and conceptual skills
• Strong oral and written communication skills, including technical writing.
• Must have a strong systems and process orientation.
• Must be comfortable working remotely and lack of face-to-face time with colleagues and managers.
  
  

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
We are seeking a motivated and detail-oriented Market Insights and CS Operations Support Intern to join our dynamic team in Petaling Jaya, Malaysia. This internship offers an exciting opportunity to gain hands-on experience in market research and customer service operations while contributing to our organization's success.
+ Assist in collecting, analyzing, and interpreting market data to support business decision-making
+ Lead projects in creation of databases to document and monitor product performances
+ Help prepare market research reports and presentations for internal stakeholders
+ Support by analyzing customer feedback and identifying market trends and brand presence
+ Contribute to the development of customer service processes and procedures
+ Participate in projects aimed at enhancing market insights and customer service operations
+ Currently pursuing a bachelor's degree in Business Administration, Marketing, Economics, Engineering, or a related field
+ Strong analytical skills with the ability to interpret data and draw meaningful insights
+ Excellent attention to detail and organizational skills
+ Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
+ Proficiency in Power BI is an added advantage
+ Strong written and verbal communication skills
+ Ability to work effectively in a team environment
+ Customer-oriented mindset with a passion for improving customer experiences
+ Eagerness to learn and adapt in a fast-paced business environment
+ Academic projects or coursework related to market research or customer service is advantageous
Ready to drive with Continental? Take the first step and fill in the online application.

Job Description

The Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring timely and efficient responses to customer queries using NielsenIQ's proprietary platforms. The role focuses on delivering quality support through task triaging, issue resolution, and ensuring customer satisfaction.

Responsibilities

1. Execute, monitor, and improve delivery management and service tasks, including handling report, data, and methodology queries.
2. Become an expert in NIQ processes and methodologies to improve deliverable quality and efficiency.
3. Deliver outputs as per contractual terms, track success criteria, and align with customers on operational processes and service elements.
4. Triages customer requests across markets and categories, tracking actions for continuous improvement.
5. Collaborate with market teams following established processes and guidelines.
6. Maintain performance KPIs to ensure timely delivery and data accuracy.
7. Operate effectively in a hybrid, multicultural environment, liaising with stakeholders and colleagues.
8. This role involves shifts starting around 11:00 a.m. MYT to match client business hours in the Arabian Peninsula region.

Qualifications

• Bachelor’s or Master’s degree, preferably in Business Administration, Analytics, Mathematics, Statistics, Economics, or Engineering.
• Experience with Power BI or advanced Excel is preferred.
• Strong analytical skills and operational process understanding.
• Project management skills, including task sequencing and problem-solving.
• Proficiency in English, both written and verbal.

Soft Skills

• Effective communication with customers.
• Ability to interpret technical details across different customer contexts.
• Ability to build relationships in a multicultural environment.
• Skills in troubleshooting and influencing.
• Capable of working under pressure and seeking support when needed.

Additional Benefits

• Flexible working arrangements.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).

About NIQ

NIQ is a leading consumer intelligence company, providing comprehensive insights into consumer behavior worldwide. In 2023, NIQ merged with GfK, expanding its global reach. With operations in over 100 markets, NIQ offers advanced analytics and a holistic retail perspective.

Visit NIQ.com for more information.

Follow us on: LinkedIn , Instagram , Twitter , Facebook .

Our Commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to reflecting the diversity of the communities we serve. We promote inclusion and diversity across our workforce, measurement, and products. We encourage candidates who share this mission to apply. We are an Equal Opportunity Employer, making hiring decisions free from discrimination based on race, gender, age, disability, or other protected classes. Learn more at: Diversity & Inclusion .

#J-18808-Ljbffr