What Jobs are available for Customer Training in Malaysia?
Showing 851 Customer Training jobs in Malaysia
Customer Education & Training Manager, Aesthetics
Petaling Jaya, Selangor
Galderma
Posted 1 day ago
Job Viewed
Job Description
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are shaping our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.
This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross-functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver scientific-based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in-clinic “lunch & learn” sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
About You Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical-related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self-motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross-functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science-driven culture that values learning and collaboration.
Join Galderma. Shape the future of dermatology; one skin story at a time.
#J-18808-Ljbffr
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.
This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross-functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver scientific-based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in-clinic “lunch & learn” sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
About You Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical-related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self-motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross-functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science-driven culture that values learning and collaboration.
Join Galderma. Shape the future of dermatology; one skin story at a time.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Education & Training Manager, Aesthetics
Klang, Selangor
Galderma Malaysia Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ, the skin, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on achieving results, embrace continuous learning and bring positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.
This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross‑functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver science‑based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in‑clinic “lunch & learn” sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
About You Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical‑related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self‑motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross‑functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science‑driven culture that values learning and collaboration.
Join Galderma. Shape the future of dermatology; one skin story at a time.
#J-18808-Ljbffr
We look for people who focus on achieving results, embrace continuous learning and bring positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.
This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross‑functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver science‑based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in‑clinic “lunch & learn” sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
About You Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical‑related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self‑motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross‑functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science‑driven culture that values learning and collaboration.
Join Galderma. Shape the future of dermatology; one skin story at a time.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Education & Training Manager, Aesthetics
Petaling Jaya, Selangor
Galderma Pharma S.A
Posted 1 day ago
Job Viewed
Job Description
Customer Education & Training Manager, Aesthetics page is loaded# Customer Education & Training Manager, Aestheticslocations:
Petaling Jayaposted on:
Posted Todayjob requisition id:
JR Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.**At Galderma, we’re advancing dermatology for every skin story.**Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ, the skin, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on achieving results, embrace continuous learning and bring positive energy. At Galderma, you’ll be empowered to make a meaningful difference for consumers, patients, and healthcare professionals while growing your career within a diverse and collaborative environment.# **The Opportunity**As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams.
This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.# **Key Responsibilities*** # Plan and execute annual training curriculums, including KOL development, local workshops, and cross-functional collaborations with Sales and Marketing.* Partner with Product Managers and regional teams to deliver scientific-based events, such as society collaborations, conferences, and workshops.* Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.* Monitor and evaluate CET activities, ensuring alignment with budget and business goals.* Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.* Support the Sales Team with in-clinic “lunch & learn” sessions for doctors and nurses.* Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.* Develop and maintain training materials and SOPs as required.* Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.# **About You**# **Education & Experience*** University degree in Marketing, Science, Pharmacy, Nursing, or a Medical-related field.* 3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.* Proven experience in HCP engagement, workshop facilitation, or KOL management.* Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.* Coaching or facilitation experience will be a distinct advantage.# **Skills & Attributes*** Growth mindset with strong learning agility.* Collaborative and self-motivated team player.* High level of personal integrity and professionalism.* Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).* Opportunity to shape the future of the aesthetics industry through education and innovation.* Exposure to regional collaboration and cross-functional projects across JPAC.* Clear career development pathways, including progression into regional roles.* A dynamic, inclusive, and science-driven culture that values learning and collaboration.**Join Galderma. Shape the future of dermatology; one skin story at a time.** #J-18808-Ljbffr
Petaling Jayaposted on:
Posted Todayjob requisition id:
JR Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.**At Galderma, we’re advancing dermatology for every skin story.**Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ, the skin, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on achieving results, embrace continuous learning and bring positive energy. At Galderma, you’ll be empowered to make a meaningful difference for consumers, patients, and healthcare professionals while growing your career within a diverse and collaborative environment.# **The Opportunity**As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams.
This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.# **Key Responsibilities*** # Plan and execute annual training curriculums, including KOL development, local workshops, and cross-functional collaborations with Sales and Marketing.* Partner with Product Managers and regional teams to deliver scientific-based events, such as society collaborations, conferences, and workshops.* Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.* Monitor and evaluate CET activities, ensuring alignment with budget and business goals.* Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.* Support the Sales Team with in-clinic “lunch & learn” sessions for doctors and nurses.* Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.* Develop and maintain training materials and SOPs as required.* Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.# **About You**# **Education & Experience*** University degree in Marketing, Science, Pharmacy, Nursing, or a Medical-related field.* 3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.* Proven experience in HCP engagement, workshop facilitation, or KOL management.* Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.* Coaching or facilitation experience will be a distinct advantage.# **Skills & Attributes*** Growth mindset with strong learning agility.* Collaborative and self-motivated team player.* High level of personal integrity and professionalism.* Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).* Opportunity to shape the future of the aesthetics industry through education and innovation.* Exposure to regional collaboration and cross-functional projects across JPAC.* Clear career development pathways, including progression into regional roles.* A dynamic, inclusive, and science-driven culture that values learning and collaboration.**Join Galderma. Shape the future of dermatology; one skin story at a time.** #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Education & Training Manager, Aesthetics
Petaling Jaya, Selangor
Galderma
Posted 2 days ago
Job Viewed
Job Description
Galderma Petaling Jaya, Selangor, Malaysia
Customer Education & Training Manager, Aesthetics Full‑time | Location: Galderma Petaling Jaya, Selangor, Malaysia
Overview Join to apply for the
Customer Education & Training Manager, Aesthetics
role at
Galderma .
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross‑functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver scientific‑based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in‑clinic "lunch & learn" sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical‑related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills – comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self‑motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross‑functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science‑driven culture that values learning and collaboration.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Education, Health Care Provider, and Sales
Industries Professional Services
#J-18808-Ljbffr
Customer Education & Training Manager, Aesthetics Full‑time | Location: Galderma Petaling Jaya, Selangor, Malaysia
Overview Join to apply for the
Customer Education & Training Manager, Aesthetics
role at
Galderma .
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
The Opportunity As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.
Key Responsibilities
Plan and execute annual training curriculums, including KOL development, local workshops, and cross‑functional collaborations with Sales and Marketing.
Partner with Product Managers and regional teams to deliver scientific‑based events, such as society collaborations, conferences, and workshops.
Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
Support the Sales Team with in‑clinic "lunch & learn" sessions for doctors and nurses.
Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
Develop and maintain training materials and SOPs as required.
Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.
Education & Experience
University degree in Marketing, Science, Pharmacy, Nursing, or a Medical‑related field.
3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
Proven experience in HCP engagement, workshop facilitation, or KOL management.
Strong interpersonal and communication skills – comfortable presenting to specialists and healthcare professionals.
Coaching or facilitation experience will be a distinct advantage.
Skills & Attributes
Growth mindset with strong learning agility.
Collaborative and self‑motivated team player.
High level of personal integrity and professionalism.
Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).
Why Galderma?
Opportunity to shape the future of the aesthetics industry through education and innovation.
Exposure to regional collaboration and cross‑functional projects across JPAC.
Clear career development pathways, including progression into regional roles.
A dynamic, inclusive, and science‑driven culture that values learning and collaboration.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Education, Health Care Provider, and Sales
Industries Professional Services
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Manager - Customer Support & Training (Credit Management Group)
Kuala Lumpur, Kuala Lumpur
Aeon Credit Service
Posted 1 day ago
Job Viewed
Job Description
To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc
To assist Head of Department on any operation related matter.
To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.
Job Description To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
To evaluate the effectiveness of training conducted and propose the counter measure of training program.
To coordinate with HR career fair interview arrangement to fit with CMG needs.
To relief other Section Head on operation support related matter to ensure operation running smoothly, if required
To undertake any Management new direction and involve in project or any task list assigned by Management.
Job Requirement Diploma or Degree holder or professional qualification in relevant disciplines.
Minimum 8 years working experience in customer service, training and collection in general or any related field
Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
Good PC skills and proficient in MS Office applications.
Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
Excellent planning and execution, time management and ability make decision in critical situation.
Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
Detail-oriented with excellent organization and multitasking skills.
Knowledgeable in Project Management especially related to digitalization is an added advantage.
AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.
#J-18808-Ljbffr
To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc
To assist Head of Department on any operation related matter.
To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.
Job Description To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
To evaluate the effectiveness of training conducted and propose the counter measure of training program.
To coordinate with HR career fair interview arrangement to fit with CMG needs.
To relief other Section Head on operation support related matter to ensure operation running smoothly, if required
To undertake any Management new direction and involve in project or any task list assigned by Management.
Job Requirement Diploma or Degree holder or professional qualification in relevant disciplines.
Minimum 8 years working experience in customer service, training and collection in general or any related field
Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
Good PC skills and proficient in MS Office applications.
Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
Excellent planning and execution, time management and ability make decision in critical situation.
Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
Detail-oriented with excellent organization and multitasking skills.
Knowledgeable in Project Management especially related to digitalization is an added advantage.
AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Manager - Customer Support & Training (Credit Management Group)
Kuala Lumpur, Kuala Lumpur
AEON Credit Service (M) Berhad
Posted 4 days ago
Job Viewed
Job Description
(
Main purpose of the Job: To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc To assist Head of Department on any operation related matter. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement. Job Description: To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe. To evaluate the effectiveness of training conducted and propose the counter measure of training program. To coordinate with HR career fair interview arrangement to fit with CMG needs. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required To undertake any Management new direction and involve in project or any task list assigned by Management. (Apply now at #J-18808-Ljbffr
Main purpose of the Job: To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc To assist Head of Department on any operation related matter. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement. Job Description: To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe. To evaluate the effectiveness of training conducted and propose the counter measure of training program. To coordinate with HR career fair interview arrangement to fit with CMG needs. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required To undertake any Management new direction and involve in project or any task list assigned by Management. (Apply now at #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Manager - Customer Support & Training (Credit Management Group)
Kuala Lumpur, Kuala Lumpur
AEON Credit Service (M) Bhd
Posted 8 days ago
Job Viewed
Job Description
To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc To assist Head of Department on any operation related matter. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement. Job Description: To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe. To evaluate the effectiveness of training conducted and propose the counter measure of training program. To coordinate with HR career fair interview arrangement to fit with CMG needs. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required To undertake any Management new direction and involve in project or any task list assigned by Management. Job Requirement: Diploma or Degree holder or professional qualification in relevant disciplines. Minimum 8 years working experience in customer service, training and collection in general or any related field Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred. Good PC skills and proficient in MS Office applications. Good negotiation, communication and writing skills in both English and Bahasa Malaysia. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills. Excellent planning and execution, time management and ability make decision in critical situation. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation. Detail-oriented with excellent organization and multitasking skills. Knowledgeable in Project Management especially related to digitalization is an added advantage. Unlock job insights
Salary match Number of applicants Skills match Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a Customer Support Manager? How much notice are you required to give your current employer? How many years' experience do you have as a Customer Relationship Management Lead? How many years' experience do you have as a Training Lead? AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians. We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path. AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians. We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path. Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr
Salary match Number of applicants Skills match Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a Customer Support Manager? How much notice are you required to give your current employer? How many years' experience do you have as a Customer Relationship Management Lead? How many years' experience do you have as a Training Lead? AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians. We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path. AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians. We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path. Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer training Jobs in Malaysia !
6
Customer Relationship Consultant (Training & Courses)
Petaling Jaya, Selangor
Brandwriter.AI
Posted 16 days ago
Job Viewed
Job Description
Operation Manager @ Migrity | Skilled in Accounting, Sales & Recruitment | Cross-Functional Support for Startups
Key responsibilities Act as the main support contact for our premium/masterclass students Provide guidance, learning resources, and encouragement throughout their learning journey Understand student challenges and assist in finding solutions Foster student engagement and ensure a positive learning experience Collaborate with the teaching and operations team to ensure smooth course delivery Follow up on student progress and support them in applying what they’ve learned Organize and distribute resources to maximize student outcomes Requirements Diploma or higher academic qualification Strong sense of altruism, empathy, and passion for helping others succeed Excellent communication and relationship-building skills Patient, attentive, and able to create trust with students Proactive, self-motivated, and a good team player Keen interest in business, entrepreneurship, and personal growth Experience in education, customer service, or student support is an added advantage Who we’re looking for You genuinely care about people and want to see them succeed You enjoy working in an innovative environment at the intersection of
education and AI You want to grow with a dynamic team and create meaningful impact together Seniority level
Entry level Employment type
Full-time
#J-18808-Ljbffr
Key responsibilities Act as the main support contact for our premium/masterclass students Provide guidance, learning resources, and encouragement throughout their learning journey Understand student challenges and assist in finding solutions Foster student engagement and ensure a positive learning experience Collaborate with the teaching and operations team to ensure smooth course delivery Follow up on student progress and support them in applying what they’ve learned Organize and distribute resources to maximize student outcomes Requirements Diploma or higher academic qualification Strong sense of altruism, empathy, and passion for helping others succeed Excellent communication and relationship-building skills Patient, attentive, and able to create trust with students Proactive, self-motivated, and a good team player Keen interest in business, entrepreneurship, and personal growth Experience in education, customer service, or student support is an added advantage Who we’re looking for You genuinely care about people and want to see them succeed You enjoy working in an innovative environment at the intersection of
education and AI You want to grow with a dynamic team and create meaningful impact together Seniority level
Entry level Employment type
Full-time
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Nutritionist & Product Training Executive
Jitra, Kedah
Gano Excel International
Posted 4 days ago
Job Viewed
Job Description
Overview We are seeking a qualified candidate with a background in nutrition or health sciences to join our team as a Nutrition & Product Education Specialist. This role is responsible for developing accurate, engaging, and compliant product content to support marketing, social media, and product launches. The candidate will also deliver product training, presentations, and briefings for local and international teams, while collaborating with cross-functional departments to ensure consistent and impactful product communication.
Key Responsibilities
Develop product-related content to support marketing campaigns, social media, and product launches.
Provide content briefs and key product information to the multimedia designer for creative asset development (videos, reels, infographics, etc.).
Ensure all content is accurate, compliant with regulations, and aligned with brand guidelines.
Conduct product training, presentations, and briefings for consumers and marketing teams.
Prepare and maintain up-to-date training materials, product guides, and FAQs.
Deliver professional product knowledge sessions for local and international visitors.
Support marketing teams by enhancing their product knowledge and communication skills.
Collaborate with R&D, marketing, and creative teams to ensure consistent product communication.
Undertake additional responsibilities as assigned by management.
Qualifications & Requirements
Degree in Nutrition, Dietetics, Food Science, Health Sciences, or related field.
Excellent writing, communication, and content development skills.
Experience in nutrition education, health product training, product communication is an advantage.
Confident in public speaking and capable of delivering professional presentations to diverse audiences.
Collaborative, proactive, and able to work effectively with cross-functional teams.
Health-conscious mindset with a genuine passion for wellness, nutrition, and consumer education.
#J-18808-Ljbffr
Key Responsibilities
Develop product-related content to support marketing campaigns, social media, and product launches.
Provide content briefs and key product information to the multimedia designer for creative asset development (videos, reels, infographics, etc.).
Ensure all content is accurate, compliant with regulations, and aligned with brand guidelines.
Conduct product training, presentations, and briefings for consumers and marketing teams.
Prepare and maintain up-to-date training materials, product guides, and FAQs.
Deliver professional product knowledge sessions for local and international visitors.
Support marketing teams by enhancing their product knowledge and communication skills.
Collaborate with R&D, marketing, and creative teams to ensure consistent product communication.
Undertake additional responsibilities as assigned by management.
Qualifications & Requirements
Degree in Nutrition, Dietetics, Food Science, Health Sciences, or related field.
Excellent writing, communication, and content development skills.
Experience in nutrition education, health product training, product communication is an advantage.
Confident in public speaking and capable of delivering professional presentations to diverse audiences.
Collaborative, proactive, and able to work effectively with cross-functional teams.
Health-conscious mindset with a genuine passion for wellness, nutrition, and consumer education.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Techical Training specialist - Product
Cyberjaya
Experian Asia Pacific
Posted 16 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features. Company Description
Discover the Unexpected. Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 21,700 people operating across 30 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group. Job Description
As a leading global software and product organisation, Experian needs the very best capability and talent in our product and engineering roles. To attract and retain the very best talent, our goal is to offer unrivalled opportunities to grow careers and develop your skills. This role sits as part of a team who ensure that our Product teams have access to learning and development opportunities to keep their skills relevant; to upskill for new technologies and to develop their skills for career progression and growth; ensuring that Experian has the best skilled talent to deliver our products to market. This role will focus on the development of our Product Management community globally. They will be leading the implementation of the Product Academy and subsequently lead the day-to-day running of the academy. They will be accountable for maintaining an academy roadmap, which will cover content management; business engagement; learner awareness, adoption & engagement. There are exciting opportunities to innovate and focus on both formal learning as well as social learning; and lead on the strategy for Technical Early Career pipelines in our global hubs, including University partnerships. The role holder will be successful by working in partnership with the Capability Owner, Capability Committee, Global Talent and Learning team, and HR Tech teams to bring the academy to life for Experian to deliver on our organizational objectives. Strategic
Consulting with the business to understand the capabilities in depth; and the priorities as outlined by the Capability committee and owner. Keeps close to the business strategy to inform the Academy strategy. Prioritises work and focus according to business value and creates/maintains a roadmap for the Academy with a clear release plan. Maintains oversight of all aspects of the day to day running of the Academy and works with other Academy leads to leverage opportunities to co-create; share best practice; and move the global Academy approach to move forwards to meet the needs of our learners and our business Maintains excellent communications and reporting back to all key stakeholders to ensure appropriate business sponsorship and engagement. Meets regularly with the Academy council, managing the agenda and chairing the conversations alongside the Capability Owner. Regularly reviews feedback through our listening channels and uses this to inform the roadmap, strategy, content and communications approach Ensures appropriate HR leaders are engaged as appropriate in the skills and learning strategies. Builds university partnerships for intern, co-op programs for the Product Academy Ensures alignment with our global HR products such as the Global Career Framework, to ensure that the user experience is fully aligned. Operational
Mapping, sourcing and creating the Course Curriculum and learning paths for different personas Creating learning journeys for teams and individuals within the Academy by role, level and skills needed within Product and Engineering Liaises with suppliers and vendors to get the most from our partnerships and products Ensures content is of a quality standard and adheres to Experian’s guidelines Designs/implements standardized assessments to measure proficiency (with the global career framework/skills team) Identify/design and deliver relevant learning resources and experiences in partnership with communities of practice, such as bite-sized learning, gamification, nudges, projects, gigs, bootcamps, hackathons, etc to maximise effectiveness, engagement and retention Leverage known education principles and stay up to date on new training methods and techniques Assessing and evaluating the effectiveness of all learning interventions to ensure consistently high levels of design, delivery and ROI. Managing the internal communication of L&D programmes to build employee engagement, understanding, take up and reputation of programmes. Qualifications
Stakeholder & Communication
Be client focused and commercially astute with working knowledge of Product Management, Product Development Life Cycle and Product Lifecycle Management Be credible and display energy, impact and lead in everything they do. Excellent stakeholder management and partnership working skills Practical change management skills, able to determine an appropriate stakeholder and communication plan to influence adoption and engagement Communication and interpersonal skills including being able to make information simple, accessible, and insightful for partners; and influence in a matrixed environment Strategic Thinking & Action
Be insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people Be present, sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change. Have a learning mindset and look outside to seek external industry best practice, identifying trailblazer programs, translating these into relevant solutions to challenge our current ways of working. Work in an agile way and with a global One Experian mindset Experience
Work experience as a Training Lead, Manager or similar roles promoting Product Management capabilities 5+ years of experience completing full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Familiarity with traditional and modern job training methods and techniques Experience with e-learning platforms, learning management systems and web delivery tools (Pluralsight, datacom, Cornerstone, etc.) Keep up to date with the latest advancements in technology to provide training support Advanced organizational skills with the ability to handle multiple assignments; delivery focus Advanced proficiency in MS Office Suite, Learning Platforms, PowerBI Credentials
Undergraduate degree; ideally an advanced degree Relevant training and certification in field of Education, Training, Instructional Design, HR or related field Role Success Metrics
Increased proficiency and productivity through effective and impactful training interventions Market leading engagement levels with our Academy and course content Reduced talent attrition rate attributed to Career opportunities in the relevant job family (Product Management) Additional Information
Our uniqueness is that we truly value yours. Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice). Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together. Find out what its like to work for Experian by clicking here
#J-18808-Ljbffr
Discover the Unexpected. Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime. We have 21,700 people operating across 30 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group. Job Description
As a leading global software and product organisation, Experian needs the very best capability and talent in our product and engineering roles. To attract and retain the very best talent, our goal is to offer unrivalled opportunities to grow careers and develop your skills. This role sits as part of a team who ensure that our Product teams have access to learning and development opportunities to keep their skills relevant; to upskill for new technologies and to develop their skills for career progression and growth; ensuring that Experian has the best skilled talent to deliver our products to market. This role will focus on the development of our Product Management community globally. They will be leading the implementation of the Product Academy and subsequently lead the day-to-day running of the academy. They will be accountable for maintaining an academy roadmap, which will cover content management; business engagement; learner awareness, adoption & engagement. There are exciting opportunities to innovate and focus on both formal learning as well as social learning; and lead on the strategy for Technical Early Career pipelines in our global hubs, including University partnerships. The role holder will be successful by working in partnership with the Capability Owner, Capability Committee, Global Talent and Learning team, and HR Tech teams to bring the academy to life for Experian to deliver on our organizational objectives. Strategic
Consulting with the business to understand the capabilities in depth; and the priorities as outlined by the Capability committee and owner. Keeps close to the business strategy to inform the Academy strategy. Prioritises work and focus according to business value and creates/maintains a roadmap for the Academy with a clear release plan. Maintains oversight of all aspects of the day to day running of the Academy and works with other Academy leads to leverage opportunities to co-create; share best practice; and move the global Academy approach to move forwards to meet the needs of our learners and our business Maintains excellent communications and reporting back to all key stakeholders to ensure appropriate business sponsorship and engagement. Meets regularly with the Academy council, managing the agenda and chairing the conversations alongside the Capability Owner. Regularly reviews feedback through our listening channels and uses this to inform the roadmap, strategy, content and communications approach Ensures appropriate HR leaders are engaged as appropriate in the skills and learning strategies. Builds university partnerships for intern, co-op programs for the Product Academy Ensures alignment with our global HR products such as the Global Career Framework, to ensure that the user experience is fully aligned. Operational
Mapping, sourcing and creating the Course Curriculum and learning paths for different personas Creating learning journeys for teams and individuals within the Academy by role, level and skills needed within Product and Engineering Liaises with suppliers and vendors to get the most from our partnerships and products Ensures content is of a quality standard and adheres to Experian’s guidelines Designs/implements standardized assessments to measure proficiency (with the global career framework/skills team) Identify/design and deliver relevant learning resources and experiences in partnership with communities of practice, such as bite-sized learning, gamification, nudges, projects, gigs, bootcamps, hackathons, etc to maximise effectiveness, engagement and retention Leverage known education principles and stay up to date on new training methods and techniques Assessing and evaluating the effectiveness of all learning interventions to ensure consistently high levels of design, delivery and ROI. Managing the internal communication of L&D programmes to build employee engagement, understanding, take up and reputation of programmes. Qualifications
Stakeholder & Communication
Be client focused and commercially astute with working knowledge of Product Management, Product Development Life Cycle and Product Lifecycle Management Be credible and display energy, impact and lead in everything they do. Excellent stakeholder management and partnership working skills Practical change management skills, able to determine an appropriate stakeholder and communication plan to influence adoption and engagement Communication and interpersonal skills including being able to make information simple, accessible, and insightful for partners; and influence in a matrixed environment Strategic Thinking & Action
Be insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people Be present, sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change. Have a learning mindset and look outside to seek external industry best practice, identifying trailblazer programs, translating these into relevant solutions to challenge our current ways of working. Work in an agile way and with a global One Experian mindset Experience
Work experience as a Training Lead, Manager or similar roles promoting Product Management capabilities 5+ years of experience completing full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Familiarity with traditional and modern job training methods and techniques Experience with e-learning platforms, learning management systems and web delivery tools (Pluralsight, datacom, Cornerstone, etc.) Keep up to date with the latest advancements in technology to provide training support Advanced organizational skills with the ability to handle multiple assignments; delivery focus Advanced proficiency in MS Office Suite, Learning Platforms, PowerBI Credentials
Undergraduate degree; ideally an advanced degree Relevant training and certification in field of Education, Training, Instructional Design, HR or related field Role Success Metrics
Increased proficiency and productivity through effective and impactful training interventions Market leading engagement levels with our Academy and course content Reduced talent attrition rate attributed to Career opportunities in the relevant job family (Product Management) Additional Information
Our uniqueness is that we truly value yours. Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice). Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together. Find out what its like to work for Experian by clicking here
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9