43 Customer Training jobs in Malaysia

At Hach ( we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
**Position Title -** Technical Training Executive, ATTC (Part of Hach Malaysia)
**Job Location -** Selangor, Malaysia
**Overview:**
Dynamic trainer dedicated to enhancing skills and knowledge through engaging, interactive learning experiences.
**Core Responsibilities** **:**
+ Facilitation and Delivery: Deliver training sessions in various settings-classroom, on-site, or online.
+ Design Training Curriculum: Develop training programs that align with organizational goals, including course materials and lesson plans.
+ Engaging External Experts: Collaborate with outside experts to enhance training programs, bringing fresh ideas and up-to-date knowledge to the sessions.
+ Marketing Skills and Promotion: Promote training programs through various channels to attract and retain clients.
+ Interdepartmental Collaboration: Work with different departments to ensure training aligns with business objectives and meets the specific needs of various teams.
+ Conduct Training Needs Assessment: Identify training gaps by working with managers and team leaders to understand departmental needs and tailor programs accordingly.
+ Knowledge check through assessment and evaluation at the end of training day.
+ Gathering Feedback from participants to evaluate training effectiveness.
+ Documentation and Reporting to maintain accurate training records - attendance, assessment results and etc.
+ Personal and Professional Development: Commit to continuous learning by staying updated on industry trends, acquiring new certifications, and participating in relevant training to enhance training quality
**Ideal candidate:**
+ Bachelor's degree in chemistry or chemical engineering with 3+ year of experience in instrumentation or working in water related industry.
+ Experience in delivering training sessions, workshops, or seminars is also required. Additional Professional Certification is advantage.
+ Excellent written and verbal communication skills.
+ Outstanding analytical and problem-solving capabilities.
+ Good marketing strategies and mindset to achieve revenue target.
+ Ability to work independently with minimal supervision.
+ Have good personality and interpersonal skills - Passionate in delivering training, Friendly demeanor and approachable, Great teamwork and community building, Adaptable and Knowledgeable.
**What's in it for you:**
You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Technical Training Executive page is loaded Technical Training Executive Apply locations Petaling Jaya, Selangor, Malaysia time type Full time posted on Posted 4 Days Ago job requisition id R10262223 At Hach ( we ensure water quality for people around the world,and every associate plays a vital role in that mission. Our founding vision is tomake water analysis better—faster, simpler, greener and more informative. Weaccomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.As part of our team, you’ll make an immediate, measurable impact on a globalscale by enabling the world’s everyday water needs. You’ll also belong to arespectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positivedifference in your life because, at Hach, we value your authenticity and want yourtalents to shine. Motivated by the highest possible stakes of climate change and global health,we’re working together within a rapidly digitizing industry to find innovativetechnologies that guarantee the safety of our water and our environment. Moreabout us: Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imaginea world where everyone has access to clean water, safe food and medicine, andtrusted essential goods. That is the tomorrow Veralto is creating today. Veralto isa $5B global leader in essential technology solutions made up of over 16,000associates across our Water Quality and Product Identification segments allunited by a powerful purpose: Safeguarding the World’s Most Vital Resources. Position Title –

Technical Training Executive, ATTC (Part of Hach Malaysia) Job Location –

Selangor, Malaysia

Overview: Dynamic trainer dedicated to enhancing skills and knowledge through engaging, interactive learning experiences. Core Responsibilities

: Facilitation and Delivery: Deliver training sessions in various settings—classroom, on-site, or online.

Design Training Curriculum: Develop training programs that align with organizational goals, including course materials and lesson plans.

Engaging External Experts: Collaborate with outside experts to enhance training programs, bringing fresh ideas and up-to-date knowledge to the sessions.

Marketing Skills and Promotion: Promote training programs through various channels to attract and retain clients.

Interdepartmental Collaboration: Work with different departments to ensure training aligns with business objectives and meets the specific needs of various teams.

Conduct Training Needs Assessment: Identify training gaps by working with managers and team leaders to understand departmental needs and tailor programs accordingly.

Knowledge check through assessment and evaluation at the end of training day.

Gathering Feedback from participants to evaluate training effectiveness.

Documentation and Reporting to maintain accurate training records – attendance, assessment results and etc.

Personal and Professional Development: Commit to continuous learning by staying updated on industry trends, acquiring new certifications, and participating in relevant training to enhance training quality

Ideal candidate: Bachelor’s degree in chemistry or chemical engineering with 3+ year of experience in instrumentation or working in water related industry.

Experience in delivering training sessions, workshops, or seminars is also required. Additional Professional Certification is advantage.

Excellent written and verbal communication skills.

Outstanding analytical and problem-solving capabilities.

Good marketing strategies and mindset to achieve revenue target.

Ability to work independently with minimal supervision.

Have good personality and interpersonal skills – Passionate in delivering training, Friendly demeanor and approachable, Great teamwork and community building, Adaptable and Knowledgeable.

What’s in it for you: You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities. You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication. Diversity

& Inclusion: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Come join our team! At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Proton New Energy Technology Sdn Bhd

Talent Acquisition (Automotive | Electric Vehicles)

Key Responsibilities

• Lead training material elevation by refining and updating product guides, competitive comparisons, and presentation decks to ensure high-quality, impactful training content.
• Ensure all training materials are visually engaging, easy to follow, and brand-compliant.
• Maintain and enhance the LMS content library to keep modules current and relevant.
• Support product training delivery for new model launches, product refreshers, and competitive analysis when required.
• Work closely with the Manager and existing Senior Executive to ensure training content aligns with market needs and sales strategies.
• Coordinate and work with external training vendors for role-based and soft skills programs.
• Participate in product-related events, including test drives, dealer launches, and product demonstrations as a support trainer.
• (For Assistant Manager level) Oversee content quality control across the department and mentor other trainers.

Requirements

• Degree or Diploma in Automotive, Business, Marketing, or related field.
• Minimum 3 years (Senior Executive) or 5 years (Assistant Manager) in training, product specialist, or automotive sales roles.
• Strong automotive product knowledge; EV knowledge is an advantage.
• Proven ability in content creation and visual presentation design.
• Proficiency with PowerPoint and visual design tools (e.g., Canva, Adobe Express, or similar).
• Excellent written and verbal communication skills.
• Ability to work under tight deadlines and manage multiple projects.
• Willingness to travel for dealer training and events.

Why Join Us?

• Be part of the EV transformation in Malaysia’s automotive industry.
• Career growth path from Senior Executive to Assistant Manager to potential future leadership roles.
• Influence the look and feel of training materials used nationwide.
• Exposure to nationwide dealer network and regional training opportunities.

Please be informed that only shortlisted candidates will be notified.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Training
• Industries Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Proton New Energy Technology Sdn Bhd by 2x

Sign in to set job alerts for “Product Specialist” roles.

Kota Damansara, Selangor, Malaysia 3 weeks ago

Kota Damansara, Selangor, Malaysia 3 days ago

Kota Damansara, Selangor, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,000.00 3 weeks ago

Senior System Analyst - Corporate Solutions

Kota Damansara, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,000.00 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Data Center Site Operations Engineer, Infrastructure (based in Kulai, Johor)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kota Damansara, Selangor, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

SE/AM - Network & Server Team (Petaling Jaya)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Telok Panglima Garang, Selangor, Malaysia 2 weeks ago

Systems Engineer, Field Support End User Support

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR5,000.00-MYR10,000.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Proton New Energy Technology Sdn Bhd Talent Acquisition (Automotive | Electric Vehicles)

Key Responsibilities Lead training material elevation by refining and updating product guides, competitive comparisons, and presentation decks to ensure high-quality, impactful training content. Ensure all training materials are visually engaging, easy to follow, and brand-compliant. Maintain and enhance the LMS content library to keep modules current and relevant. Support product training delivery for new model launches, product refreshers, and competitive analysis when required. Work closely with the Manager and existing Senior Executive to ensure training content aligns with market needs and sales strategies. Coordinate and work with external training vendors for role-based and soft skills programs. Participate in product-related events, including test drives, dealer launches, and product demonstrations as a support trainer. (For Assistant Manager level) Oversee content quality control across the department and mentor other trainers. Requirements Degree or Diploma in Automotive, Business, Marketing, or related field. Minimum 3 years (Senior Executive) or 5 years (Assistant Manager) in training, product specialist, or automotive sales roles. Strong automotive product knowledge; EV knowledge is an advantage. Proven ability in content creation and visual presentation design. Proficiency with PowerPoint and visual design tools (e.g., Canva, Adobe Express, or similar). Excellent written and verbal communication skills. Ability to work under tight deadlines and manage multiple projects. Willingness to travel for dealer training and events. Why Join Us? Be part of the EV transformation in Malaysia’s automotive industry. Career growth path from Senior Executive to Assistant Manager to potential future leadership roles. Influence the look and feel of training materials used nationwide. Exposure to nationwide dealer network and regional training opportunities. Please be informed that only shortlisted candidates will be notified. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Training Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Proton New Energy Technology Sdn Bhd by 2x Sign in to set job alerts for “Product Specialist” roles.

Kota Damansara, Selangor, Malaysia 3 weeks ago Kota Damansara, Selangor, Malaysia 3 days ago Kota Damansara, Selangor, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,000.00 3 weeks ago Senior System Analyst - Corporate Solutions

Kota Damansara, Selangor, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,000.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Data Center Site Operations Engineer, Infrastructure (based in Kulai, Johor)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kota Damansara, Selangor, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago SE/AM - Network & Server Team (Petaling Jaya)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Telok Panglima Garang, Selangor, Malaysia 2 weeks ago Systems Engineer, Field Support End User Support

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 3 days ago Petaling Jaya, Selangor, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR5,000.00-MYR10,000.00 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

As the Senior Executive, Customer Experience Training & Quality (APAC), you will play a critical role within Warner Bros. Discovery’s Global Customer Experience (CX) Learning, Development, Delivery team, focusing on supporting the Asia Pacific (APAC) region. Your responsibilities include developing, localizing, and delivering a superior global training curriculum specifically tailored for events, releases, and launches—including HBO Max —across the APAC territories. This position offers the unique opportunity to craft effective and engaging learning experiences that are vital in advancing a world-class CX team, ensuring alignment with the specific needs and dynamics of the APAC region.

Your Role Accountabilities

• Implement, execute and manage the learning and development strategy tailored for APAC, ensuring alignment with global standards.

• Collaborate with CX teams to design and deliver training that supports product launches, events, and customer journey enhancements tailored to each market.

• Ensure training initiatives align with business goals and reflect local market needs and priorities.

• Create and execute innovative training programs suitable for APAC and applicable globally.

• Analyze customer interaction data to identify learning opportunities and adjust training accordingly.

• Engage in calibration sessions and monitoring to maintain training standards and advocate performance.

• Promote a team culture of continuous learning and support across regions.

• Develop and sustain relationships with external partners to achieve CX goals.

• Use KPIs and analytics (e.g. AHT, CSAT etc.) to evaluate training effectiveness and make data-driven improvements.

• Provide detailed reports on training outcomes to management.

• Remain current with L&D trends to improve educational content and methodologies.

• Gather and integrate feedback from training sessions for program enhancement.

• Ensure L&D initiatives are culturally sensitive and inclusive.

• Facilitate Train the Trainer sessions and direct advocate training as needed.

Qualifications & Experience

• Proven experience in developing comprehensive L&D programs, both online and offline.

• Expertise in adult learning and instructional design principles.

• Proficient in virtual and in-person team collaboration.

• Excellent interpersonal, communication, facilitation, and presentation skills.

• Strong analytical abilities with a focus on data-driven decision making.

• Highly organized, capable of managing multiple priorities under tight deadlines.

• Able to work independently and collaboratively, adapting quickly to changes.

• Willingness to travel for business needs.

• Fluent in English and preferably in Indonesian, Mandarin, or Thai

• Bachelor’s degree in Education, Communication, Marketing, or a related field.

• Minimum 3 years of experience in capability building and performance enablement in customer service, call centre, or media environments—leveraging a mix of facilitation methods, tools, and technologies.

You Are:

• Relentlessly committed to delivering exceptional customer experiences, even under tight deadlines.

• Resilient, proactive, and an agile facilitator who thrives in high-pressure situations.

• Highly adaptable, with the ability to pivot quickly in fast-changing, dynamic environments.

• Prepared to support global operations, maintaining performance and focus under pressure.

• A creative problem solver and energetic self-starter who excels in high-stakes scenarios.

• Continuously driven to learn, grow, and perform in demanding, fast-paced settings.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

#J-18808-Ljbffr

Senior Executive, Customer Experience Training & Quality APAC

Join to apply for the Senior Executive, Customer Experience Training & Quality APAC role at Warner Bros. Discovery

Senior Executive, Customer Experience Training & Quality APAC

Join to apply for the Senior Executive, Customer Experience Training & Quality APAC role at Warner Bros. Discovery

Get AI-powered advice on this job and more exclusive features.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

As the Senior Executive, Customer Experience Training & Quality (APAC), you will play a critical role within Warner Bros. Discovery’s Global Customer Experience (CX) Learning, Development, Delivery team, focusing on supporting the Asia Pacific (APAC) region. Your responsibilities include developing, localizing, and delivering a superior global training curriculum specifically tailored for events, releases, and launches— including HBO Max —across the APAC territories. This position offers the unique opportunity to craft effective and engaging learning experiences that are vital in advancing a world-class CX team, ensuring alignment with the specific needs and dynamics of the APAC region.

Your Role Accountabilities

• Implement, execute and manage the learning and development strategy tailored for APAC, ensuring alignment with global standards.
• Collaborate with CX teams to design and deliver training that supports product launches, events, and customer journey enhancements tailored to each market.
• Ensure training initiatives align with business goals and reflect local market needs and priorities.
• Create and execute innovative training programs suitable for APAC and applicable globally.
• Analyze customer interaction data to identify learning opportunities and adjust training accordingly.
• Engage in calibration sessions and monitoring to maintain training standards and advocate performance.
• Promote a team culture of continuous learning and support across regions.
• Develop and sustain relationships with external partners to achieve CX goals.
• Use KPIs and analytics (e.g. AHT, CSAT etc.) to evaluate training effectiveness and make data-driven improvements.
• Provide detailed reports on training outcomes to management.
• Remain current with L&D trends to improve educational content and methodologies.
• Gather and integrate feedback from training sessions for program enhancement.
• Ensure L&D initiatives are culturally sensitive and inclusive.
• Facilitate Train the Trainer sessions and direct advocate training as needed.
  
  

Qualifications & Experience

• Proven experience in developing comprehensive L&D programs, both online and offline.
• Expertise in adult learning and instructional design principles.
• Proficient in virtual and in-person team collaboration.
• Excellent interpersonal, communication, facilitation, and presentation skills.
• Strong analytical abilities with a focus on data-driven decision making.
• Highly organized, capable of managing multiple priorities under tight deadlines.
• Able to work independently and collaboratively, adapting quickly to changes.
• Willingness to travel for business needs.
• Fluent in English and preferably in Indonesian, Mandarin, or Thai
• Bachelor’s degree in Education, Communication, Marketing, or a related field.
• Minimum 3 years of experience in capability building and performance enablement in customer service, call centre, or media environments—leveraging a mix of facilitation methods, tools, and technologies.
  
  

You Are

• Relentlessly committed to delivering exceptional customer experiences, even under tight deadlines.
• Resilient, proactive, and an agile facilitator who thrives in high-pressure situations.
• Highly adaptable, with the ability to pivot quickly in fast-changing, dynamic environments.
• Prepared to support global operations, maintaining performance and focus under pressure.
• A creative problem solver and energetic self-starter who excels in high-stakes scenarios.
• Continuously driven to learn, grow, and perform in demanding, fast-paced settings.
  
  

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Warner Bros. Discovery by 2x

Sign in to set job alerts for “Senior Training Executive” roles.

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Senior Executive, Fly Thru and Ancillary Sen Exec,Sst and Gst Compliance&Advisory

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Executive, Application Management

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Senior Executive - Employee/ Foreign Worker Relations Human Resources Executive (China Support) Senior Executive, Complaint Management & Detection and Verification

Petaling Jaya, Selangor, Malaysia 1 day ago

Senior HR Executive - Business Partnering (Asia) Executive / Senior Executive, Fund Operations

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Executive/Senior Executive, Resource Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Executive / Senior Executive Product Marketing Regional Partnership Executive to Senior Executive

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Senior Executive, Group ERP (SUN) Support

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Business Operations Executive (Ecommerce)

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

EXECUTIVE/SENIOR EXECUTIVE, AFTERSALES PARTS OPERATIONS & LOGISTIC

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Shah Alam, Selangor, Malaysia 7 hours ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role**
As the Senior Executive, Customer Experience Training & Quality (APAC), you will play a critical role within Warner Bros. Discovery's Global Customer Experience (CX) Learning, Development, Delivery team, focusing on supporting the Asia Pacific (APAC) region. Your responsibilities include developing, localizing, and delivering a superior global training curriculum specifically tailored for events, releases, and launches- including HBO Max -across the APAC territories. This position offers the unique opportunity to craft effective and engaging learning experiences that are vital in advancing a world-class CX team, ensuring alignment with the specific needs and dynamics of the APAC region.
**Your Role Accountabilities**
+ Implement, execute and manage the learning and development strategy tailored for APAC, ensuring alignment with global standards.
+ Collaborate with CX teams to design and deliver training that supports product launches, events, and customer journey enhancements tailored to each market.
+ Ensure training initiatives align with business goals and reflect local market needs and priorities.
+ Create and execute innovative training programs suitable for APAC and applicable globally.
+ Analyze customer interaction data to identify learning opportunities and adjust training accordingly.
+ Engage in calibration sessions and monitoring to maintain training standards and advocate performance.
+ Promote a team culture of continuous learning and support across regions.
+ Develop and sustain relationships with external partners to achieve CX goals.
+ Use KPIs and analytics (e.g. AHT, CSAT etc.) to evaluate training effectiveness and make data-driven improvements.
+ Provide detailed reports on training outcomes to management.
+ Remain current with L&D trends to improve educational content and methodologies.
+ Gather and integrate feedback from training sessions for program enhancement.
+ Ensure L&D initiatives are culturally sensitive and inclusive.
+ Facilitate Train the Trainer sessions and direct advocate training as needed.
**Qualifications & Experience**
+ Proven experience in developing comprehensive L&D programs, both online and offline.
+ Expertise in adult learning and instructional design principles.
+ Proficient in virtual and in-person team collaboration.
+ Excellent interpersonal, communication, facilitation, and presentation skills.
+ Strong analytical abilities with a focus on data-driven decision making.
+ Highly organized, capable of managing multiple priorities under tight deadlines.
+ Able to work independently and collaboratively, adapting quickly to changes.
+ Willingness to travel for business needs.
+ Fluent in English and preferably in Indonesian, Mandarin, or Thai
+ Bachelor's degree in Education, Communication, Marketing, or a related field.
+ Minimum 3 years of experience in capability building and performance enablement in customer service, call centre, or media environments-leveraging a mix of facilitation methods, tools, and technologies.
You Are:
+ Relentlessly committed to delivering exceptional customer experiences, even under tight deadlines.
+ Resilient, proactive, and an agile facilitator who thrives in high-pressure situations.
+ Highly adaptable, with the ability to pivot quickly in fast-changing, dynamic environments.
+ Prepared to support global operations, maintaining performance and focus under pressure.
+ A creative problem solver and energetic self-starter who excels in high-stakes scenarios.
+ Continuously driven to learn, grow, and perform in demanding, fast-paced settings.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.

Lead - Technical Training (Mandarin, Cantonese & English)

• Full-time

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications

Our most successful candidates will have:

• Can speak Mandarin, English and Cantonese
• Earned a Bachelor’s degree in any field (Major in Education or Communication preferred).
• At least 2-3 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

Company Description

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are also expected to:

1. Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
2. Fill out accurate reports.
3. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
4. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
5. Facilitate all aspects of floor-training and BQM Training for the program.
6. Responsible for self-skilling & certification during periods of un-activity (classroom).
7. Supervise and coach learners in nesting & BQM type environments.
8. Facilitate multi-hour product, behavioral or tool change type learning experiences.
9. Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
10. Coach and give feedback to trainees to help them fulfill performance metrics.
11. Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications

Our most successful candidates will have:

1. Can speak Mandarin, English and Cantonese
2. Earned a Bachelor’s degree in any field (Major in Education or Communication preferred).
3. At least 2-3 years of work experience as a Trainer.
4. Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills.
5. Strategic in developing solutions and process improvements.
6. Willingness and ability to work in a shifting or graveyard schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr