130 Customer Support Specialist jobs in Subang Jaya
Customer Support Specialist
Port Klang
Just Global Markets Ltd.
Posted 3 days ago
Job Viewed
Job Description
- Efficiently respond and communicate with clients to understand and service their needs via livechat
- Effectively analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Commit to meeting quality standards in processing customer adjustment
- Proficiency speaking and writing in Bahasa (Malaysia) and English
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Port Klang
EngageRocket
Posted 3 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)
EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.
If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.
About Us
EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.
We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.
Your Role
As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.
What You’ll Do
- Respond to customer queries promptly and accurately via email, live chat, and phone.
- Demonstrate empathy and a customer-first approach in every interaction.
- Troubleshoot, identify, and resolve technical issues, escalating when necessary.
- Assist customers in understanding how to use and maximize the benefits of our products and services.
- Maintain customer satisfaction and first response time through excellent service and problem resolution.
- Update internal systems to track customer interactions and technical problems.
- Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
- Partner closely with the Customer Success team to drive customer engagement and retention.
What You’ll Bring
- 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
- Exceptional written and verbal communication skills in English.
- A resilient, solution-oriented mindset with a knack for problem-solving.
- Comfort working in a fast-paced, ever-evolving environment.
- Familiarity with tools like Hubspot, Jira, or similar platforms.
- Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.
Why You’ll Love It Here
- Autonomy and ownership to innovate and make an impact.
- Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
- Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
- Unbeatable culture (truly).
Reporting To: VP of Customer Success
Due to the high volume of applications, only shortlisted candidates will be contacted.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
Port Klang
LittleLives
Posted 3 days ago
Job Viewed
Job Description
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.
RoleCustomer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.
Responsibilities- Provide responsive, empathetic, and clear support to users via live chat, email, and calls
- Handle inquiries and issues related to our platform, work with internal teams to resolve
- Maintain accurate records of customer interactions and feedback
- Create and improve support documentation (FAQs, guides, help articles)
- Support onboarding of new users with product walkthroughs and training
- Collaborate with product and technical teams to report issues and suggest improvements
- Meet service level targets (e.g. response time, resolution time, satisfaction ratings)
- 2+ years of experience in customer support, preferably in SaaS, tech, or education
- Strong communication skills and a customer-first mindset
- Comfortable working remotely and across time zones
- Proficiency in Chinese or Malay (spoken and written) is a plus
- Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
- Strong organizational and problem-solving skills
- Able to work independently and as part of a diverse, multicultural team
- Competitive salary with performance-based bonuses
- Remote-friendly, flexible work environment
- Meaningful work supporting educators and children across Asia
- Dynamic, fast-paced startup culture with room for growth
- Collaborative, innovative and supportive work environment
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
Port Klang
Just Global Markets Ltd.
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Port Klang
EngageRocket
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
Cyberjaya
Just Global Markets Ltd.
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
Seri Kembangan
EngageRocket
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Seri Kembangan
Just Global Markets Ltd.
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
Cyberjaya
EngageRocket
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Cyberjaya
LittleLives
Posted 5 days ago
Job Viewed
Job Description
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
#J-18808-Ljbffr
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9