What Jobs are available for Customer Support Engineer in Malaysia?
Showing 1419 Customer Support Engineer jobs in Malaysia
Customer Support Engineer
Kuala Lumpur, Kuala Lumpur
Kaleris
Posted 3 days ago
Job Viewed
Job Description
As a Kaleris Support Engineer, you will be responsible for providing first and second level support to Kaleris TOS end users. You must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent customer needs. You will troubleshoot and develop detailed cases related to software defects for sustaining engineers and create workaround processes when standard processes fail. Our Support Engineers work closely with other technical resources to ensure timely resolution or escalation of incoming service issues always demonstrating an ability to understand technical issues related to Navis software.
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0
Customer Support Engineer (Remote)
Kuala Lumpur, Kuala Lumpur
Freelancing
Posted 1 day ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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1
Associate Customer Support Engineer
Kuala Lumpur, Kuala Lumpur
Telesign Corp.
Posted 1 day ago
Job Viewed
Job Description
We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team. The Customer Support Engineer role works with our customers as well as with our internal teams on troubleshooting issues from initial detection to resolution, and escalating issues in a timely manner when appropriate. The Technical Support Team is working cross-functionally with other Telesign teams, and employs a customer-centric oriented approach to improve the quality of the service that TeleSign provides. Responsibilities
Identify, clarify, and resolve general and specific customer impacting problems over Emails and Chat Apps Provide professional, useful, and complete advice, training, and responses. Learn, apply, and articulate Telesign’s products, services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes. Drive increased customer satisfaction by exceeding expectations. Provide responsive support in line with company service levels and proper handling. Maintain accurate account information and settings in proprietary systems. Alerting and Communication – Internal and External. Provide additional monitoring after alerted by responsible Telesign department. Evaluation and feedback on operational procedures/processes to ensure efficiency and security. Maintain and expand technical knowledge across Telesign products and services, tools, and processes. Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization. Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues. Essential Requirements
2-3 years’ experience in a mid or high-level customer facing role. Fluent in English and Mandarin, excellent verbal and written. Fast Learner. High level of responsibility. Team orientated. Strong problem-solving skills and analytical skills; logical and critical thinking. Strong Customer care and focus. Positive attitude and results-driven motivation. Ability to translate technical knowledge and concepts to non-technical people. Strong ability to prioritize and multi-task in a fast-paced environment. Attention to detail. MS Office package - relevant knowledge. Experience with customer support and escalation process over multiple channels – Emails, Chat apps Preferred Qualifications
Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python Familiarity with Salesforce ticketing systems (Service Cloud), Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence – will be treated as advantage. Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem) Apply
Interested in building your career at Telesign? Get future opportunities sent straight to your email. By clicking "Yes" below, you acknowledge that Telesign processes data in accordance with our Job Applicant Privacy Notice (
Identify, clarify, and resolve general and specific customer impacting problems over Emails and Chat Apps Provide professional, useful, and complete advice, training, and responses. Learn, apply, and articulate Telesign’s products, services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes. Drive increased customer satisfaction by exceeding expectations. Provide responsive support in line with company service levels and proper handling. Maintain accurate account information and settings in proprietary systems. Alerting and Communication – Internal and External. Provide additional monitoring after alerted by responsible Telesign department. Evaluation and feedback on operational procedures/processes to ensure efficiency and security. Maintain and expand technical knowledge across Telesign products and services, tools, and processes. Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization. Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues. Essential Requirements
2-3 years’ experience in a mid or high-level customer facing role. Fluent in English and Mandarin, excellent verbal and written. Fast Learner. High level of responsibility. Team orientated. Strong problem-solving skills and analytical skills; logical and critical thinking. Strong Customer care and focus. Positive attitude and results-driven motivation. Ability to translate technical knowledge and concepts to non-technical people. Strong ability to prioritize and multi-task in a fast-paced environment. Attention to detail. MS Office package - relevant knowledge. Experience with customer support and escalation process over multiple channels – Emails, Chat apps Preferred Qualifications
Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python Familiarity with Salesforce ticketing systems (Service Cloud), Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence – will be treated as advantage. Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem) Apply
Interested in building your career at Telesign? Get future opportunities sent straight to your email. By clicking "Yes" below, you acknowledge that Telesign processes data in accordance with our Job Applicant Privacy Notice (
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2
Customer Support Engineer (Remote)
Kelantan, Kelantan
Freelancing
Posted 15 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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3
Customer Support Engineer (Remote)
Kelantan, Kelantan
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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4
Customer Support Engineer (Remote)
Butterworth, Pulau Pinang
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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5
Customer Support Engineer (Remote)
Johor, Johor
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
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6
Customer Support Engineer (Remote)
Kedah, Kedah
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
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7
Customer Support Engineer (Remote)
Bintulu, Sarawak
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
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8
Customer Support Engineer (Remote)
Johor, Johor
Freelancing
Posted 16 days ago
Job Viewed
Job Description
As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:
Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
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Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:
Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:
Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:
Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.
#J-18808-Ljbffr
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