1,000 Customer Support Engineer jobs in Malaysia

Join to apply for the Customer Support Engineer role at Maschinenfabrik Reinhausen .

At the world market leader in energy technology, you will contribute to maintaining a stable energy supply for the future. With our digital and analogue solutions, you will help shape the energy transition. Join a global team of 4,800 dedicated colleagues, characterized by the cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

Responsibilities

1. Analyze the technical and logistical aspects of the value chains of OEM customers concerning MR's products.
2. Conduct training sessions at OEMs to ensure compliance with operating instructions for new and existing products, preventing errors and recurring issues.
3. Assist in the introduction of new products at OEMs, including training on mounting, unpacking, testing, etc.
4. Provide product training to OEM customers and address error situations through customer handling.
5. Develop and implement strategies to improve product mounting steps at OEMs.
6. Support OEM customers in testing complex applications like phase-shifter interlocking and transformer monitoring.
7. Suggest and execute improvements in documentation to facilitate MR product handling.
8. Monitor and analyze competitor products within OEM value chains.

Qualifications

1. Minimum 5 years of experience with MR, preferably in the service area.
2. Basic knowledge of complaint management and de-escalation techniques.
3. Customer and service-oriented mindset.
4. Strong analytical skills with the ability to document and evaluate results.
5. Effective presentation, meeting moderation, and visualization skills.
6. Systematic problem-solving approach (e.g., 8D process).
7. Knowledge of cause-analysis tools (5W, Ishikawa, error tree, etc.).
8. Proficiency in English and any Asian languages.
9. Willingness to travel internationally (~50%).

Additional Information

This role offers numerous benefits. Click to learn more about your benefits with us!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Electrical Equipment Manufacturing

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Customer Support Engineer page is loaded Customer Support Engineer Apply locations Remote Malaysia time type Full time posted on Posted Yesterday job requisition id R-100296

Job Description: Responsibilities

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources. Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems. Participate in software implementations and upgrades at customer facilities as necessary. Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues. Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews. Requirements

An Engineering degree (BE/BTech) in Computer Science. 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions,preferably in container terminal, shipping, or logistics industries. Hands-on experience with JAVA, XML, and client-server applications. Knowledge and experience in coding with Core Java/Groovy is advantageous. Excellent written and verbal communication skills in English. Inherent customer service and technical support orientation. Detail-oriented, self-motivated, and assertive communicator. Flexibility to work in shifts based on business requirements. Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended. Familiarity with diagnostic tools like Hyperic or similar is a bonus. Understanding of relational database structures and web-based enterprise solutions. Strong analytical and technical troubleshooting skills across various applications and technologies. Willingness to travel as needed and the ability to work extended hours under tight deadlines. Teamwork skills, especially in multi-disciplinary virtual teams across different locations. Strong leadership, time management, and organizational abilities. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.

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Join to apply for the

Customer Support Engineer

role at

Maschinenfabrik Reinhausen .

At the world market leader in energy technology, you will contribute to maintaining a stable energy supply for the future. With our digital and analogue solutions, you will help shape the energy transition. Join a global team of 4,800 dedicated colleagues, characterized by the cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

Responsibilities

Analyze the technical and logistical aspects of the value chains of OEM customers concerning MR's products.

Conduct training sessions at OEMs to ensure compliance with operating instructions for new and existing products, preventing errors and recurring issues.

Assist in the introduction of new products at OEMs, including training on mounting, unpacking, testing, etc.

Provide product training to OEM customers and address error situations through customer handling.

Develop and implement strategies to improve product mounting steps at OEMs.

Support OEM customers in testing complex applications like phase-shifter interlocking and transformer monitoring.

Suggest and execute improvements in documentation to facilitate MR product handling.

Monitor and analyze competitor products within OEM value chains.

Qualifications

Minimum 5 years of experience with MR, preferably in the service area.

Basic knowledge of complaint management and de-escalation techniques.

Customer and service-oriented mindset.

Strong analytical skills with the ability to document and evaluate results.

Effective presentation, meeting moderation, and visualization skills.

Systematic problem-solving approach (e.g., 8D process).

Knowledge of cause-analysis tools (5W, Ishikawa, error tree, etc.).

Proficiency in English and any Asian languages.

Willingness to travel internationally (~50%).

Additional Information This role offers numerous benefits. Click to learn more about your benefits with us!

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industry: Electrical Equipment Manufacturing

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As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases.

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

What we offer

Healthy life-work balance

When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.

Hybrid working & flexibility

Personal growth and career advancement

Team building

Innovation is key

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid

Share on:

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Curious to learn more about this position?

Reach out to our team to get the answers to your questions.

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As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team.

This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps.

Responsibilities:

• Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers.
• Write and proofread documentation including self-help documents and knowledgebase articles.
• Escalate customer issues when appropriate.
• Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development.
• Contribute to product development by reporting and qualifying JIRA issues to our Product Teams.
• Contribute to scale customer service by developing tools and scripts to automate Support processes.
• Work independently to troubleshoot complicated network problems, and collaborate in a team environment.
• Demonstrate your proven ability to learn new technologies and tools.

Other Requirements:

• Must be comfortable working from a home office and customer site (when permitted).
• Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty.

Requirements:

• Post-secondary degree and 2 years of relevant working experience.
• Intermediate knowledge of DHCP and DNS protocols.
• Intermediate operational knowledge of Linux and/or Solaris administration.
• Intermediate knowledge in Network and TCP/IP Protocols.
• Working knowledge of REST APIs, SOAP, XML, SDK implementation.

Nice to Have:

• Experience writing scripts in a shell language (Perl, Bash, Python, etc.).
• Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP).
• Previous technical support or help desk experience.
• Experience with Zendesk.
• Experience working with and configuring hardware devices such as routers and switches.

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Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Medical Customer Support Engineer role at Materialise

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Customer Support Engineer role at Materialise

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

What you will do

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance
  
  
  

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate-level position
• CV in English

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development and Printing Services

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world’s broadband operators as part of our fun, tight-knit team. This role is ideal for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership – someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps. Responsibilities:

Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers. Write and proofread documentation including self-help documents and knowledgebase articles. Escalate customer issues when appropriate. Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development. Contribute to product development by reporting and qualifying JIRA issues to our Product Teams. Contribute to scale customer service by developing tools and scripts to automate Support processes. Work independently to troubleshoot complicated network problems, and collaborate in a team environment. Demonstrate your proven ability to learn new technologies and tools. Other Requirements:

Must be comfortable working from a home office and customer site (when permitted). Availability for meetings and collaborations outside your time zone, and at times after-hours, and for on-call rotation and pager-duty. Requirements:

Post-secondary degree and 2 years of relevant working experience. Intermediate knowledge of DHCP and DNS protocols. Intermediate operational knowledge of Linux and/or Solaris administration. Intermediate knowledge in Network and TCP/IP Protocols. Working knowledge of REST APIs, SOAP, XML, SDK implementation. Nice to Have:

Experience writing scripts in a shell language (Perl, Bash, Python, etc.). Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP). Previous technical support or help desk experience. Experience with Zendesk. Experience working with and configuring hardware devices such as routers and switches.

#J-18808-Ljbffr

As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases. Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance What we offer

Healthy life-work balance When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony. Hybrid working & flexibility Personal growth and career advancement Team building Innovation is key Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Share on: Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. Curious to learn more about this position? Reach out to our team to get the answers to your questions.

#J-18808-Ljbffr

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Medical Customer Support Engineer

role at

Materialise Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Customer Support Engineer

role at

Materialise Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

What you will do

Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Associate-level position CV in English Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development and Printing Services Referrals increase your chances of interviewing at Materialise by 2x Get notified about new Customer Support Engineer jobs in

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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