993 Customer Solutions jobs in Malaysia

**Position Snapshot (Customer Solutions Chef)**
Location: MY Head Office, Malaysia
Company: Nestlé Products Sdn Bhd
Permanent - Full Time
Diploma in Culinary and/or bachelor's degree in foods related field
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a Customer Solutions Chef to drive business growth via Innovative Applications for Existing Customers and Recruit New Customers in the Food Service Sector.
**A day in the life of.**
+ Drive Business growth by developing new applications and recipes in line with current market trends for international and local key accounts and HORECA outlets.
+ Conduct demos, training, provide SOP for customers.
+ Occasional dinner and lunch preparation for Senior Leadership Team and VIPs at HOU.
+ Liaise with I&R to ensure and maintain high standards of food quality and ensure compliance with food safety regulations.
+ Assist Key Account and Field Sales Team to develop and recruit new customers for business growth.
+ Liaise directly with brand/category team to develop effective support for internal and external events, conferences and C2C engagements.
**What Will Make You Successful,**
+ University Diploma/Degree graduate, in Culinary
+ Experienced working with Kitchen and F&B industry (Restaurants, Cafes, Hotels, etc.)
+ Develop appealing and profitable applications, considering trends, ingredients, and customer preferences.
+ Strong communication and interpersonal skills.
+ Affiliated to chefs associations or have extensive connections to leverage from the F&B industry
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit . What You'll Do: Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner. Contribute to internal and external knowledge base support documentation to drive best practices. Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently. Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions. About You: Bachelor's degree or higher Fluent in English (spoken and written) Excellent communicator with strong interpersonal skills and the ability to understand and explain complex technical concepts to your audience Customer-centric, willing to advocate for your client's needs, and passionate about providing a great customer experience. Self-motivated and successful self-starter, who is detail-oriented, and shows a successful history of meeting and exceeding goals. Strong time management to be able to juggle and manage the requirements of this multi-tasked role. Analytical thinking and high problem-solving skills Stress tolerance and ability to work under a pressured environment. A good team player with great adaptability Proficiency in Word/Excel/PPT and other software. Strong document editing ability Open to working weekend and holiday shifts. Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred) Experience in one or more of these areas is preferable: Customer Technical Support Working in a SaaS business Service Quality Management Private Health Insurance Fitness Activity Reimbursement Training & Development -

Free Coursera Subscription and PXA partnerships learning Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage impact.com is proud to be an equal opportunity workplace.

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-Hybrid

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* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have some experience working in Customer solutions/ technical support? * Why should Impact hire you for the Customer Solutions Specialist position? * Are you eligible to live and work in Malaysia? * What is your contractual notice period or potential start date? * What are your basic annual salary expectations? *

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**Location:**
Remote, Malaysia
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
At Confluent, we live by a core value: Earn Our Customers' Love. As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.
In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.
This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes. We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.
**What You Will Do:**
+ **Serve as a Trusted Technical Advisor:** Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio. Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.
+ **Lead Post-Sale Engagements:** Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes. Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews. Introduce new product capabilities via roadmap review sessions and plan for their adoption.
+ **Drive Customer Success:** Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action. Pinpoint technical objections and strategize to overcome adoption blockers. Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.
+ **Develop Deep Technical Expertise** : Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.
**What You Will Bring:**
+ **Experience & Technical Aptitude:** At least 5+ years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles. You'll have a passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies, thriving as a self-starter in a fast-paced environment.
+ **Exceptional Communication:** Excellent interpersonal and communication skills, with the ability to concisely explain complex issues and solutions to a variety of technical and non-technical personas.
+ **Customer Portfolio Management:** Demonstrated ability to manage a large customer portfolio, paying strict attention to detail and delivering results across multiple initiatives like driving expansion, customer satisfaction, feature adoption, and retention.
+ **Cloud & Networking Expertise:** Experience with cloud and on-premises architectures, along with a solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos).
+ **Distributed Systems Knowledge:** Experience with distributed systems and infrastructure software such as databases, message queues, Kubernetes, serverless technologies, and/or Big Data products, including developing ETL applications.
+ **Development & Automation:** Experience with software development tools, configuration management, infrastructure automation, and CI/CD tooling (e.g., Terraform, Ansible) is a plus.
+ **Programming Flexibility** : Development language agnostic, with proficiency in Java, Python, or SQL.
+ **Customer-Centric Mindset:** A strong customer-centric approach, understanding the customer journey framework and the ability to prescribe ideal outcomes, guiding customers along their path to success.
+ **Project Management Skills:** Proven project management experience for effective internal stakeholder management, coordinating with various teams to ensure overall account success.
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Requirement(s):

• Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
• Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
• Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
  
  
  

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Oil and Gas

Referrals increase your chances of interviewing at ELSA ENERGY by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

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What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .

Responsibilities

• Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
• Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
• Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
• Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
• Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
• Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
• Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
• Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Requirements

• Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
• Diploma or degree in Computer Science, Information Technology, or related certifications.
• Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
• Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
• Exceptional attention to detail, along with effective problem-solving and time-management skills.
• Basic understanding of programming languages and software development processes.
• Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
• Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

#J-18808-Ljbffr

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Service (Technical Support) - Full Time

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Customer Service (Technical Support) - Full Time

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Service (Technical Support) - Full Time role at Cartrack

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service (Technical Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database
• Develop strategies and provide seamless customer support
  
  

Job Requirements

• Have relevant working experience in customer services
• Able to work on shift ( morning and night shift )
• Fluent in Bahasa Malaysia and English, both written and verbal.
• Good phone etiquette and able to multitask.
• Vibrant Character with a positive attitude
• Fresh grads are welcome to apply
  
  

Employee Benefit

• Near LRT station (Abdullah Hukum)
• Unlimited Medical Outpatient Benefit
• Insurances Coverage
• Start with 15 days AL
• New-born Baby Gift up to RM200
• Flexible Benefit
• Performance Bonus (Yearly)
• Dental Coverage
• KPI Incentive RM400

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Technical Support Administrator page is loadedTechnical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-101680

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location

• Remote - Malaysia

Education

• Bachelor's degree or equivalent relevant experience

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Similar Jobs (1) Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 12 Days Ago

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