7 Customer Service jobs in Pahang

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.

Accountabilities Financial

• To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.

Process

• Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
• Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
• To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
• Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
• Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Check & review error correction.
• Checking of daily vouchers.
• Security & Maintenance Coordinator
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
• Maintain the upkeep and storage of telephone recorder
• Verify clear image is displayed on CCTV monitor
• DVR is in working condition & sufficient space for recording
• Alarm Monitoring
• Responsible for alarm testing once a month
• Managing Security Personnel
• To ensure verification of third party vendors accessing the premise
• Electrical and mechanical appliances in working order and neatly displayed
• Maintain branch cleanliness and promote conducive environment for both customers and staff
• Responsible for management of IT/Non IT Asset/Fixed Assets
• Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
• Recommend for write off of assets with written down book value
• Others -Storage and Archival Coordinator
• Stationeries are systematically arranged and quantity is not excessive
• Relevant pages/documents of account opening and vouchers are kept in a locked environment
• Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
• Ensure timely reporting of any lapses via Oprisk System within timeline.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.

Customer

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate
• To manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts
• Provide on-going account maintenance support
• Provide financial services information
• Solve customer inquiries promptly
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following :
• Cheque book requisition
• CASA maintenance
• Documents for Account Services
• Request for Audit Confirmation to Credit Administration
• To observe deadlines on ad-hoc assignments

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.

Corporate Social Responsibility

• Social Commitment activities involvement

Other Responsibilities

• Relief duties- ABM/BM
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assign by management from time to time.
• Main holder to Vault & Self Service Machines.

Learning & Growth

• To involve and contribute to any special project organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

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Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. Job Purpose

To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target. Accountabilities

Financial

To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given. Process

Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses. Customer

Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments People

Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals. Corporate Social Responsibility

Social Commitment activities involvement Other Responsibilities

Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines. Learning & Growth

To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

Customer Care & Experience - Job Description

Location: KPJ Pahang Specialist Hospital | Type: Full-time | Posted: 30+ Days Ago | Requisition ID: JR

Responsibilities include:

• Understanding and executing work instructions aligned with the hospital's Vision, Mission, Philosophy, Goals, and Objectives.
• Comprehending the service organization structure and informing the head of service of any changes affecting service standards.
• Participating in service meetings to discuss operational issues.
• Assisting patients within the hospital, including guiding them to wards, diagnostic imaging, pharmacy, A&E, consultant suites, physiotherapy, and other areas.
• Providing patients with appropriate information and support.
• Assisting with wheelchairs, lifting patients, and managing luggage trolley logistics.
• Distributing newspapers to wards and maintaining lobby area cleanliness and seating arrangements.
• Updating staff leave lists and engaging in patient engagement activities such as giving balloons to children on Fridays.
• Conducting ward visits and responding to patient feedback promptly.
• Performing external patient satisfaction surveys and monitoring the results weekly.
• Handling operator duties including answering and transferring calls.

Company Overview

KPJ Healthcare Berhad aims to be the preferred healthcare provider in the region, delivering world-class services across Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We seek talented individuals at all career stages to join our team and help us improve healthcare solutions.

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital

Get AI-powered advice on this job and more exclusive features.

Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.

Understands the service organization structure.

Informs head of service when changes occur in circumstances which affect standard of services.

Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.

Daily Routine

• Assist patient to the ward, diagnostic imaging service, pharmacy, A&E, consultant suites, physiotherapy and other areas in the hospital
• Give appropriate information to the patient
• Pushing wheel chairs and lifting patients
• Sending up luggage trolley to the wards
• Keep track of the wheel chair and luggage trolley
• Send newspaper to all the wards and arrange it in the racks and all around the hospital areas
• Ensure lobby area is clean and proper seating arrangement
• Update the list of doctor’s on leave
• Giving out balloons to kids on Friday
• Ward visit at all ward level
• Attend feedback from patients and take immediate action
• Conduct CCX external survey by interviewing the patients on the staff performance at particular services
• Daily check and monitoring the CCX External Survey and update all services weekly.
• Operator – answering and transferring calls

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitals and Health Care

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

role at

KPJ Selangor Specialist Hospital Continue with Google Continue with Google CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

Join to apply for the

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

role at

KPJ Selangor Specialist Hospital Get AI-powered advice on this job and more exclusive features. Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.

Understands the service organization structure.

Informs head of service when changes occur in circumstances which affect standard of services.

Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.

Daily Routine

Assist patient to the ward, diagnostic imaging service, pharmacy, A&E, consultant suites, physiotherapy and other areas in the hospital Give appropriate information to the patient Pushing wheel chairs and lifting patients Sending up luggage trolley to the wards Keep track of the wheel chair and luggage trolley Send newspaper to all the wards and arrange it in the racks and all around the hospital areas Ensure lobby area is clean and proper seating arrangement Update the list of doctor’s on leave Giving out balloons to kids on Friday Ward visit at all ward level Attend feedback from patients and take immediate action Conduct CCX external survey by interviewing the patients on the staff performance at particular services Daily check and monitoring the CCX External Survey and update all services weekly. Operator – answering and transferring calls

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at KPJ Selangor Specialist Hospital by 2x Sign in to set job alerts for “Customer Care Professional” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE Customer Care & Experience - Job Description

Location: KPJ Pahang Specialist Hospital | Type: Full-time | Posted: 30+ Days Ago | Requisition ID: JR Responsibilities include: Understanding and executing work instructions aligned with the hospital's Vision, Mission, Philosophy, Goals, and Objectives. Comprehending the service organization structure and informing the head of service of any changes affecting service standards. Participating in service meetings to discuss operational issues. Assisting patients within the hospital, including guiding them to wards, diagnostic imaging, pharmacy, A&E, consultant suites, physiotherapy, and other areas. Providing patients with appropriate information and support. Assisting with wheelchairs, lifting patients, and managing luggage trolley logistics. Distributing newspapers to wards and maintaining lobby area cleanliness and seating arrangements. Updating staff leave lists and engaging in patient engagement activities such as giving balloons to children on Fridays. Conducting ward visits and responding to patient feedback promptly. Performing external patient satisfaction surveys and monitoring the results weekly. Handling operator duties including answering and transferring calls. Company Overview

KPJ Healthcare Berhad aims to be the preferred healthcare provider in the region, delivering world-class services across Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We seek talented individuals at all career stages to join our team and help us improve healthcare solutions.

#J-18808-Ljbffr