82 Customer Service jobs in Georgetown

Apply locations: Springville Commercial Centre | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: JR

We continuously innovate to transform our financial services landscape—making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• Take proactive actions to prevent fraud and losses (internal & external).
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing are performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance with Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit rating and resolve issues within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submission of documents via DIS, and prepare monthly reports.

• Ensure efficient customer service level to meet SLA and alleviate customer complaints.
• Ensure accuracy and error-free service delivery.
• Attend to customer inquiries/complaints immediately and adhere to escalation procedures.
• Maintain good rapport with internal and external customers.

• Resource management such as annual leave, attendance, and branch meetings.
• Participate in staff development, including SOJT/coaching.

• Manage ad-hoc assignments from management.
• Participate in CSR activities.
• Ensure cleanliness of the bank's premises & SSL area.
• Relief duties as required, ensuring compliance with onboarding policies for new accounts.

• Participate in branch events and training on compliance, regulatory, product knowledge, and personal development.
• Embed AFFINBANK’s DNA and uphold teamwork.

People are the heart of AFFIN BANK. We foster a positive and supportive environment that promotes personal growth and community involvement.

Join AFFIN as we evolve into a future-ready financial institution, embracing innovation and technology to deliver outstanding customer service. Explore opportunities and make a real impact on the future of finance. Be part of our journey today!

"Always About You"

At AFFIN, we strive to connect with our customers to understand their changing needs. Our tagline reflects our commitment to loyalty and innovation. Our people are central to our customer-centric culture, focusing on stakeholders’ needs and embracing digital transformation to provide unrivaled service.

• Accurate data entry of runsheet information into UNIBIS.
• Escalation of runsheets to the onshore team as per SOPs
• Respond to queries for information and access relevant files
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Filing and data base maintenance
• Explore process improvement through Continuous Improvement initiative
  
  

• Organized and detailed oriented
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work with others in a collaborative team environment as well as independently.
• Skills focussed on the ability to address/solve problems quickly and efficiently
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Customer orientated, good people skills and able to work with people at all levels.
• Fresh Graduates are welcome to apply.
  
  

Join to apply for the Customer Service Representative role at LAZ Parking

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Join to apply for the Customer Service Representative role at LAZ Parking

This range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $9.00/hr

What's in it for you?

• 15/hour
• 300 bonus for 80 hours worked!
• Flexible Schedule- we are looking for AM, PM and Overnight shifts
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
  
  

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program
  
  

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
  
  

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.
  
  

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.
  
  

• High school diploma or GED preferred but not required.
  
  

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
  
  

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  
  

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at LAZ Parking by 2x

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Bandar Prai (Mukim 1A), Penang, Malaysia 1 year ago

Georgetown, Penang, Malaysia 5 months ago

Kulim, Kedah, Malaysia
MYR1,000.00
-
MYR2,000.00
6 months ago

Sungai Petani, Kedah, Malaysia
MYR1,000.00
-
MYR2,000.00
1 year ago

Georgetown, Penang, Malaysia
MYR1,000.00
-
MYR2,000.00
1 year ago

George Town, Penang, Malaysia 20 hours ago

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• Support APAC region Service Desk functions including Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management).
• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration.
• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customers.
• Meet and exceed the company’s service standards on a consistent basis.
• Provide superior customer service that is consistent with the company’s standards and expectations.
• Strive to achieve department and company goals and objectives in service, pre-sales and Channel Support.
• Serve as the principal liaison between the customer/Partner and the company.
• Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
• Answer inquiries about the company, products, partners information, etc., thoroughly and in a timely manner.
• Maintain partner contact information and assist partners accessing required information within Motorola Solutions.
• Consistently follow established customer service and operational procedures.
• Cross train with other department members for maximum flexibility.
• Performs all other duties as assigned.
• Able to work on shift if required and teamwork is required.

• 12 months contract (possible to extend, subject to performance).
• Ability to communicate and write in English and Chinese; Mandarin Chinese language proficiency to support China customers (Mandatory).
• Minimum education: Bachelor degree in related field; fresh graduate or up to 2 years of experience (not a senior role).
• Shift allowance and public holiday allowance; Shift pattern: 6am-3pm (earliest) or 11am-8pm (latest).
• Follow Malaysia Public Holidays.
• Open to fresh graduates.
• Prefer candidate to be on site in Penang to support.
• No specific systems or software experience required, but knowledge of Microsoft Excel is a plus.
• Ability to multitask.

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service and Administrative
• Industries: Semiconductor Manufacturing

Overview

Customer Service Representative - Japanese/JLPT N1

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

• Entry level

• Full-time

• IT Services and IT Consulting

Get notified about new Customer Service Representative jobs in Bayan Lepas, Penang, Malaysia.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Join to apply for the Customer Service Operations Representative (Japanese Speaker) role at Keysight Technologies .

This role would be a contract position with possibility of conversion upon management discretion.

• Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
• Analyze and respond to customer’s request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.
• Manage service order closure.
• Understand customer needs and take ownership for customer satisfaction in assigned area.
• Trigger customer billings timely and in accordance with defined policy and standards.
• Perform error correction to clear all the stuck orders

• Bachelor Degree or University Degree or equivalent.
• Proficient in English and Japanese language is a must to support Japan market.
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a stressful environment
• Usage of standard approaches to simple problem resolution
• Basic escalation management skills
• Basic IT / technology knowledge

• Associate

• Contract

• Customer Service

• Appliances, Electrical, and Electronics Manufacturing