41 Customer Service jobs in Georgetown

DHL Same Day is DHL Global Forwarding’s global time critical & white glove service. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it’s the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for our Semiconductor and Automotive clients, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.

Job Purpose:

The Airfreight Operations Specialist plays a crucial role in managing airfreight shipments from initiation to delivery, ensuring regulatory compliance, operational efficiency, and exceptional customer satisfaction. This role involves managing customer relationships, resolving operational issues, processing necessary documentation, monitoring shipment performance, and ensuring that all tasks are performed accurately and effectively. The Airfreight Operations Specialist will engage proactively with customers, handle shipment-related incidents and complaints, and meet service commitments in line with corporate guidelines and business strategies.

Key Responsibilities:

• Customer Engagement & Issue Resolution:
  Engage directly with customers under general or limited supervision to collect shipment information, address incidents, and resolve complaints. Ensure clear communication and effective problem-solving to meet customer expectations.
• Cost & Revenue Management:
  Ensure accurate capture and assignment of costs and revenues to customer profiles. Resolve simple discrepancies and proactively seek guidance to resolve more complex issues related to billing or cost allocation.
• Shipment Administrative Support:
  Handle administrative tasks related to shipment management, including receiving customer bookings, gathering required documentation, and coordinating local and international transport activities.
• Shipment Management:
  Under guidance, manage shipments according to customer service commitments, ensuring timely and efficient delivery. Address operational issues or irregularities promptly to avoid delays.
• Exception & Irregularity Reporting:
  Identify and report operational exceptions or irregularities to relevant stakeholders. Ensure timely communication and resolution of delays or issues.
• Data Quality Improvement:
  Proactively seek guidance on improving shipment data quality and ensuring accuracy in shipment records. Ensure data reflects the current status and performance of shipments.
• Regulatory Compliance:
  Adhere to necessary regulatory compliance procedures related to commodities, shipping locations, and other relevant legal or industry requirements. Ensure that shipments are routed and documented according to these regulations.
• Shipment Routing: Develop and execute optimal shipment solutions that are tailored to meet customer needs, ensuring that each shipment is handled efficiently and aligns with customer expectations. Focus on delivering high service quality while strategically optimizing routes and resources to maximize profitability for the organization
• Invoice Preparation & Documentation:
  Prepare and issue customer invoices, ensuring all necessary backup documentation is provided. Ensure invoices are timely and accurate, reflecting the correct details of each shipment.
• Performance Monitoring:
  Use available tools to monitor shipment performance, highlighting any issues or discrepancies. Use these insights to identify areas for improvement and minimize performance gaps.

Qualifications:

Experience:

Prior experience in airfreight or logistics operations is preferred but not required.

Knowledge of airfreight processes is an advantage.

Skills:

Strong customer service orientation.

Problem-solving abilities with a focus on resolution.

Experience in handling incidents and complaints.

Ability to manage costs and revenues in logistics operation

Key Competencies:

• Attention to Detail:
  Ability to ensure all shipment details are accurately recorded and managed, including documentation, costs, and performance metrics.
• Customer Focus:
  Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.
• Problem-Solving & Initiative:
  Ability to identify and resolve operational issues. While seeking guidance when necessary, also take ownership of problem resolution and provide proactive solutions.
• Communication:
  Excellent verbal and written communication skills, allowing effective interaction with customers, vendors, and internal teams.
• Collaboration:
  Ability to work well with colleagues, vendors, and customers to ensure smooth operations and timely deliveries.
• Compliance & Regulations:
  A deep understanding of regulatory requirements and industry standards to ensure that all shipments comply with legal and operational guidelines.
• Independence & Initiative:
  Capable of working independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus.
• Operational Knowledge:
  Broad knowledge of operational procedures, tools, and systems necessary to execute the role efficiently.

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Position: Customer Service OfficerJob Description:

What You’ll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge

• Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

What We Are Looking For

• Diploma or Degree in any fields.

• Experience in customer service (order management) or buyer from manufacturing industry is a plus.

• Possess excellent communication and interpersonal skills in English.

• Proficient with Microsoft office software’s, especially for Excel (Pivot, VLOOKUP).

• Customer-service oriented, analytical and problem-solving mindset.

• Self-motivated and ability to prioritize tasks with sense of urgency.

• Fresh graduates are welcomed to apply .

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance

• Life Insurance

• Year-end bonus

• Performance Bonus

• 5-Day Work Week

• Growth Opportunities

• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion , Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .

For more job opportunities, please visit .

Location: MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)Time Type: Full timeJob Category: Business Support #J-18808-Ljbffr

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)

Job Type: Full Time Only

Are you a motivated and self-driven individual looking to kickstart your career in the financial services industry? Do you have a passion for helping clients find the insurance coverage they need while providing exceptional customer service? InsuraTec Services Group is seeking dedicated individuals like you to join our remote customer service team!

Key Responsibilities:

• Account Management: Manage client accounts, ensuring they have the right insurance coverage for their needs.
• Client Management: Build and maintain strong client relationships to understand their insurance requirements.
• Client Retention: Proactively engage with clients to ensure their satisfaction and address any concerns.
• Client Support: Provide excellent customer support, answering inquiries and resolving issues promptly.
• Insurance Sales: Offer insurance solutions to clients, promoting the benefits of our coverage options.
• Financial Planning: Assist clients in planning their financial security through insurance products.
• Sales Strategy: Implement effective sales strategies to meet and exceed sales targets.

Qualifications:

• No prior experience required; training will be provided.
• Must obtain a Life Insurance License.
• Self-motivated and driven to succeed.
• Excellent communication and interpersonal skills.
• Ability to work independently and remotely.
• Commitment to maintaining transparency and integrity in all interactions.
• Commission-based compensation.
• Flexible hours and schedule for a healthy work-life balance.
• Marketing support and leads-driven approach.
• No cold calling or door-to-door sales.
• Remote work opportunity with a virtual office environment.
• Entry-level position with room for growth and advancement.
• Opportunities for financial planning and underwriting queries.

If you are ready to embark on an exciting career journey, providing valuable insurance solutions and excellent customer service while enjoying the flexibility of remote work, we encourage you to apply today.

At InsuraTec Services Group, we value diversity, integrity, and relentless dedication to our clients. Join us in making a positive impact on individuals and families by securing their financial future through our comprehensive insurance options.

InsuraTec Services Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

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Qualifications

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Responsibilities

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

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Join to apply for the Customer Service Representative (Korean Speaking) role at Emerson

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Job Description

The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers regarding their inquiries or requests, such as order placement, quotes, order status, product availability, lead times, available services, and returns. They collaborate with the Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other operational roles like Account Operations and Opportunity Managers to enhance efficiency by processing operational activities and fulfilling customer requests.

Please note that this position requires proficiency in Korean language (Topik 3 and above preferred).

• Resolve or escalate customer requests and inquiries to provide accurate solutions.
• Route requests to appropriate internal teams or external support structures (Distributors) according to business strategy.
• Collaborate with partners such as Manufacturing, Trade Compliance, and Finance to fulfill sales and customer requests.
• Process standard and non-standard orders and quotes from multiple sales channels (Phone, Email) efficiently.
• Update customers on request status via multiple channels.
• Suggest improvements to existing processes and documentation.
• Address and resolve issues related to nonstandard commercial terms and processes.
• Participate in administrative and project tasks, including supporting project teams.
• Support SMEs during onboarding and mentoring of new employees.
• Partner with Account and Opportunity Operations Managers on sales opportunities and account management.

Who You Are

You understand customer needs and communicate effectively across various settings, creating partnerships that help achieve shared objectives.

Requirements

• Bachelor's degree in technical, business fields, or relevant experience in shared service centers.
• Proficiency in writing and speaking Korean.
• Analytical, problem-solving skills, and a self-starter attitude.
• Strong customer service mindset, positive outlook, and good work ethic.
• Proficiency in MS Office.
• Excellent communication skills.
• Advanced level of English for effective communication.

Preferred Qualifications

• Recent graduates or 1-3 years of experience in shared service or customer service roles.
• Experience with CRM tools, project management, or sales is a plus.
• Experience supporting field sales across various geographies and functions.

Our Culture & Commitment

At Emerson, we value a respectful, inclusive environment that fosters innovation and growth. We support career development through mentorship, training, and leadership opportunities, and prioritize employee wellbeing with comprehensive benefits, flexible time off, and parental leave policies.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industry: Automation Machinery Manufacturing

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Customer Service Representative (Japanese Speaker)

Join to apply for the Customer Service Representative (Japanese Speaker) role at Emerson

Customer Service Representative (Japanese Speaker)

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative (Japanese Speaker) role at Emerson

Job Description

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
• Process customerstandard and non-standardorders and quotes transactionsfrom multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
• Provide requests status on multiple channels (Written and verbal).
• Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.
• Address and resolve blocking issues related to nonstandard commercial terms and processes.
• Take part in administrative and project like tasks (Support to project teams).
• Support SMEs during the onboarding and mentoring period for new joiners.
• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.
  
  

Job Description

In This Role, Your Responsibilities Will Be:

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
• Process customerstandard and non-standardorders and quotes transactionsfrom multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
• Provide requests status on multiple channels (Written and verbal).
• Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.
• Address and resolve blocking issues related to nonstandard commercial terms and processes.
• Take part in administrative and project like tasks (Support to project teams).
• Support SMEs during the onboarding and mentoring period for new joiners.
• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.
  
  

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree preferably in technical, business fields or applicable experience in shared service center environments.
• Possess an analytical, problem solving, and self-starter approach
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage MS office skills
• Outstanding communication skills
• Advanced English & Japanese level to ensure excellent reading, writing, and verbal communication skills.
  
  

Preferred Qualifications That Set You Apart:

• Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.
• Project management.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting a field sales organization including the use of CRM tools and processes.
  
  

Our Culture & Commitment to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive workSeniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Administrative and Customer Service
• Industries Automation Machinery Manufacturing

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Get notified about new Customer Service Representative jobs in Bayan Lepas, Penang, Malaysia .

Customer Service Expert (Remote, Contract) Cinema Crew Part Time ( Sunway Carnival Mall )

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Customer Service Representative (Nationwide) Cinema Crew / Crew Leader ( Plaza Gurney )

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Customer Experience Specialist - English Language Cinema Crew / Crew Leader ( Sunway Carnival Mall ) Cinema Crew / Crew Leader ( Queensbay Mall )

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Setia Pearl Island, Penang, Malaysia 1 month ago

Executive - Contract Logistics/SCM, Customer Service

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Join to apply for the Customer Service Representative role at LAZ Parking

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Join to apply for the Customer Service Representative role at LAZ Parking

This range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $9.00/hr

What's in it for you?

• 15/hour
• 300 bonus for 80 hours worked!
• Flexible Schedule- we are looking for AM, PM and Overnight shifts
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
  
  

The following programs are available to help support you as a LAZ employee,free of charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program
  
  

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
  
  

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit Of The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you!

You Are

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.
  
  

What will I do?

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.
  
  

Education

• High school diploma or GED preferred but not required.
  
  

Experience

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
  
  

Skills

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  
  

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other

Referrals increase your chances of interviewing at LAZ Parking by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

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Customer Service Expert (Remote, Contract) Cinema Crew Part Time ( Sunway Carnival Mall )

Bandar Prai (Mukim 1A), Penang, Malaysia 1 year ago

Customer Service Expert (Remote, Contract) Cinema Crew Part Time ( Queensbay Mall )

Georgetown, Penang, Malaysia 5 months ago

Kulim, Kedah, Malaysia
MYR1,000.00
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MYR2,000.00
6 months ago

Sungai Petani, Kedah, Malaysia
MYR1,000.00
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MYR2,000.00
1 year ago

Cinema Crew / Crew Leader ( Plaza Gurney )

Georgetown, Penang, Malaysia
MYR1,000.00
-
MYR2,000.00
1 year ago

Customer Service Representative (Nationwide) Cinema Crew / Crew Leader ( Sunway Carnival Mall ) Customer Experience Specialist - English Language Cinema Crew / Crew Leader ( Queensbay Mall )

George Town, Penang, Malaysia 20 hours ago

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**Job Summary**
The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such Account operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.
**_Please note that this position requires you to be proficient in Korean language (Topik 3 and above preferred)_**
**In This Role, Your Responsibilities Will Be:**
+ Resolve or bring up customer requests and inquiries to provide an accurate solution.
+ Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
+ Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
+ Process customer?standard and non-standard?orders and quotes transactions?from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
+ Provide requests status on multiple channels (Written and verbal).
+ Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.
+ Address and resolve blocking issues related to nonstandard commercial terms and processes.
+ Take part in administrative and project like tasks (Support to project teams).
+ Support SMEs during the onboarding and mentoring period for new joiners.
+ Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.
**Who You Are:**
You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree preferably in technical, business fields or applicable experience in shared service center environments.
+ Proficiency writing and speaking in Korean
+ Possess an analytical, problem solving, and self-starter approach
+ Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed?
+ Proficient in computer usage MS office skills
+ Outstanding communication skills
+ Advanced English level to ensure excellent reading, writing, and verbal communication skills.
**Preferred Qualifications that Set You Apart:**
+ Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.
+ Proficiency in **Korean** is a requirement
+ Project management.
+ Sales experience.
+ Experience working with various geographies and functions.
+ Experience supporting a field sales organization including the use of CRM tools and processes.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25019118
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.