2 Customer Service jobs in Alor Gajah
Sales Administration cum Customer Service Specialist
Melaka, Melaka
Career Horizons
Posted 6 days ago
Job Viewed
Job Description
Company Overview
Company that specializes in supplying and possibly manufacturing building materials. Typically, such companies provide a range of products used in construction, including but not limited to roofing materials, insulation, drywall, cement, aggregates, and other construction-related products.
Responsibilities
Support Southern B2C pitched roof orders in Malacca and Johor.
Act as a problem solver to meet customer expectations.
Utilize strong interpersonal skills to build relationships with customers and internal teams.
Manage multiple tasks simultaneously and effectively manage time.
Adapt to changing priorities and handle unexpected situations.
Communicate effectively, both verbally and in writing.
Qualifications
Proficiency with SAP software, which is widely used for enterprise resource planning (ERP) and managing business operations.
Having a customer-centric mindset means prioritizing the needs and satisfaction of customers. It involves understanding customer requirements, anticipating their needs, and ensuring a positive experience throughout interactions.
Ability to listen actively, convey information clearly and concisely, build rapport, and resolve conflicts diplomatically.
Adaptability involves being flexible and open to adjusting to new circumstances, priorities, or environments.
To Apply If you are interested in this role, click ‘apply now’ and submit your resume (in MS Word format).
#J-18808-Ljbffr
Company that specializes in supplying and possibly manufacturing building materials. Typically, such companies provide a range of products used in construction, including but not limited to roofing materials, insulation, drywall, cement, aggregates, and other construction-related products.
Responsibilities
Support Southern B2C pitched roof orders in Malacca and Johor.
Act as a problem solver to meet customer expectations.
Utilize strong interpersonal skills to build relationships with customers and internal teams.
Manage multiple tasks simultaneously and effectively manage time.
Adapt to changing priorities and handle unexpected situations.
Communicate effectively, both verbally and in writing.
Qualifications
Proficiency with SAP software, which is widely used for enterprise resource planning (ERP) and managing business operations.
Having a customer-centric mindset means prioritizing the needs and satisfaction of customers. It involves understanding customer requirements, anticipating their needs, and ensuring a positive experience throughout interactions.
Ability to listen actively, convey information clearly and concisely, build rapport, and resolve conflicts diplomatically.
Adaptability involves being flexible and open to adjusting to new circumstances, priorities, or environments.
To Apply If you are interested in this role, click ‘apply now’ and submit your resume (in MS Word format).
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Partner (Melaka)
Melaka, Melaka
Roche
Posted 1 day ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As the Laboratory Field Engineer at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively in Melaka, with occasional assignments in Johor as a backup engineer
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
As the Laboratory Field Engineer at Roche, you'll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.
**The Opportunity:**
+ Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
+ Provide remote support through Roche Remote Solution or on-site assistance as required.
+ Deliver service training to customers and peers to ensure optimal instrument performance.
+ Conduct root cause analysis and collaborate with Roche Global partners on complex technical issues.
+ Maintain accurate documentation of customer interactions in the CRM system.
+ Monitor spare parts inventory and ensure timely updates in the CRM system.
+ Collaborate with Regulatory and Product teams to inform customers promptly about safety, quality issues, and technical updates.
+ Provide mentorship and guidance to junior team members, fostering their professional growth and development.
**Who You Are:**
+ A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
+ Possess a minimum of 2 years of experience in laboratory support roles
+ Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
+ Efficient, organized, detail-oriented, and results-driven.
+ Able to prioritize tasks effectively and thrive in a high-pressure environment.
+ Willingness to travel extensively in Melaka, with occasional assignments in Johor as a backup engineer
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
This advertiser has chosen not to accept applicants from your region.
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