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Customer Service & Logistics Management Trainee

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Colgate-Palmolive Customer Service & Logistics Management Trainee

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Customer Service & Logistics Management Trainee

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Colgate-Palmolive No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work) Passionate about developing a career in FMCG industry Analytical & data-driven with strong digital acumen Problem solver with strong systems thinking skills Creative & critical thinker with an open mind and high learning agility Adventurous, entrepreneurial & possess experimental mindset Strong leadership & driven to achieve goals and deliver outcomes Effective teammate with strong communication & interpersonal skills

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Seniority level

Seniority level Internship Employment type

Employment type Full-time Job function

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Customer Service & Logistics Management Trainee Press Tab to Move to Skip to Content Link

HOME FIND A JOB CAREERS ABOUT US LIFE AT COLGATE LOCATIONS Language View profile Job Alerts Link Job Description Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet. Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world. Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live. A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness. Information at a Glance Apply now Job Title: Customer Service & Logistics Management Trainee Travel Required?: No Travel Posting Start Date: 30/04/2025 Hybrid No Relocation Assistance Offered Job Number# - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life. If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day! Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us! Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges. Are you the one we’re looking for? Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration

Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)

Passionate about developing a career in FMCG industry

Analytical & data-driven with strong digital acumen

Problem solver with strong systems thinking skills

Creative & critical thinker with an open mind and high learning agility

Adventurous, entrepreneurial & possess experimental mindset

Strong leadership & driven to achieve goals and deliver outcomes

Effective teammate with strong communication & interpersonal skills

Our Commitment to Diversity, Equity & Inclusion Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid Apply now

FAQs Colgate-Palmolive Website Careers Privacy Statement Recruitment Security Warning Equal Opportunity Employer Statement Request an Application Accommodation Terms of Use Cookie Consent Tool 2020 Colgate-Palmolive Company. All Rights Reserved. You are viewing the U.K. English site.

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Executive recruitment company Monroe Consulting Group's

BPO & Shared Services Division

is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients.

Job Summary The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards.

Job Description

Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers.

Conduct refresher, upskilling, and transition training for existing support teams.

Customize training materials to align with US culture, client requirements, SLAs, and communication style.

Develop and enhance training content (manuals, presentations, e-learning modules, role plays, and simulations).

Assess trainee performance through quizzes, mock calls, and live evaluations, certifying readiness for production.

Provide coaching and feedback to address skill gaps and drive performance improvements.

Collaborate with Operations, QA, and HR to identify training needs and support performance enhancement plans.

Maintain training records, reports, and documentation in accordance with company standards and compliance requirements.

Support knowledge base updates and contribute to continuous improvement of the training framework.

Conduct virtual and in-person training sessions using LMS and digital training tools.

Job Requirements

Bachelor's Degree in Communications, Education, Business, or any related field.

Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment, ideally with US client exposure.

Strong facilitation and presentation skills with excellent command of spoken and written English.

Experience using LMS platforms and virtual training tools (Zoom, MS Teams, etc.).

Good understanding of customer support KPIs (AHT, CSAT, QA) and contact center environment.

Analytical mindset with the ability to measure learning effectiveness and training ROI.

Willing to work according to US shifts.

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About the company Randstad is partnering with a leading independent specialist insurance brokerage operating across the globe, and we are looking for a dedicated Treaty Client Support professional to be the operational backbone of our reinsurance division. This is a critical role that requires you to combine deep technical knowledge with exceptional client support. You will be instrumental in ensuring all reinsurance placements-from complex wordings to strict market compliance-are executed flawlessly, providing our clients with absolute contract certainty. What You'll Be Doing:

Technical Documentation & Wording: Take ownership of preparing and finalizing all client and market documentation, including Market Reform Contracts (MRCs), policies, slips, and wordings clauses. This involves developing bespoke wordings for clients and ensuring every agreed-upon change is precisely incorporated into the final contracts.

Placement & Processing Support: Ensure the timely and complete closing of market documentation, strictly adhering to Premium Payment Warranty (PPW) provisions and contract certainty deadlines. You will manage data input, coordinate submission via Xchanging, and monitor signings using automation platforms (e.g., PPL).

Renewal Management: Initiate and diligently track impending renewals, gathering necessary information in a timely manner to enable terms to be secured and firm orders to be placed.

Quality Control & Compliance: Perform meticulous quality control checks on all documentation prior to broking. You will liaise closely with compliance teams to ensure all regulatory procedures are followed.

Resolution & Advisory: Act as a technical resource, monitoring and resolving complex contractual issues and technical questions raised by clients, markets, and internal teams. You will also provide suggestions on how client coverage can be strategically enhanced.

Team Collaboration: Liaise seamlessly with Account Executives and client-facing teams to gather necessary information, and assist with tender presentations and the creation of endorsements/MTAs.

Key Requirements: Experience: Prior experience in a technical, processing, or slip production role is highly desirable, especially if you have experience with reinsurance treaty business. Experience undertaking renewals is a strong advantage.

Skills: Exceptional attention to detail, strong organisational and documentation skills, and proficiency in Microsoft Office.

If you are ready to apply your technical expertise at the heart of the international reinsurance market, where accuracy and strategic support are paramount, we encourage you to apply.

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Talent Acquisition Specialist | Recruiting for Tech and Business Professional Services

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with operations in Singapore, Hong Kong, and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly to our office in Singapore and our clients in Singapore. We are also the innovation center for the development of Human Resource management application solutions. GROW PROGRAMME At Stone Forest, we recognise that great people make a great organisation. We value our people and envisage developing each individual to their fullest capacity and performance. We believe in Grow People to Grow Business. Every employee will be immersed in our “GROW programme” which comprises a formalised structure framework to support your professional and personal growth and help you realise your talents and leadership potential. Responsibilities Provide first level support to customers via telephone, email and online chat. Respond to customer enquiries and escalates complex issues to the L2/L3 team to ensure prompt support and SLA. Document client interactions and technical issues in the support ticketing system on a timely manner. Track and report on overall quantity and type of help desk requests and resolutions. Monitor and manage the client support queue, ensuring timely resolution of all issues. Participate and work closely with developers for ongoing testing of system issues and product improvements. Assist in end user training and workshops, including maintaining up to date training manuals and user guides. Maintain a high level of customer satisfaction by ensuring all inquiries are handled professionally and efficiently. Perform other related duties as assigned. Job Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience (min 2 years) in a customer support role, preferably in a software or HRMS environment. Applicants who can commence work immediately will be an advantage. Required Skills MUST HAVE Strong work ethic, takes ownership of tasks, works independently with minimal supervision, and delivers on responsibilities effectively. Basic understanding of system configurations and user workflows for HRMS modules, including payroll, leave, claims, timeclock, employee self‑service and etc. Basic understanding of system testing procedures, including test planning, execution, and reporting, to work collaboratively with developers. Technical Troubleshooting & Problem Solving: Good analytic skill. Ability to identify, diagnose, and effectively resolve system issues using analytic thinking, incorporating data analysis and logical reasoning to thoroughly understand the problem and propose solutions based on all relevant facts. GOOD TO HAVE Good written and verbal communication skills in English. Demonstrates patience, empathy, and a positive attitude while staying focused and concise to resolve problems efficiently. Proficiency in documenting and tracking technical issues in ticketing systems. Familiarity with tools for monitoring and managing support queues (ticketing systems, chat systems). Why Join Us Birthday leave policy. Self‑certified sick leave policy. Easy office access via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit). Open culture and team‑centric environment. Continuous training & development – technical & soft skills. Seniority level

Mid‑Senior level Employment type

Full‑time Job function

Human Resources and Information Technology Industries

Accounting, Business Consulting and Services, and Outsourcing and Offshoring Consulting

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Senior Client Support Specialist

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Ethixbase360 Join to apply for the

Senior Client Support Specialist

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Ethixbase360 Direct message the job poster from Ethixbase360 Jack of All Trades | People Partner | Transforming Culture

Job Summary With a mission to provide unwavering support, expert guidance, and rapid issue resolution, our Client Support team ensures that clients have a seamless and rewarding experience. From first contact to issue resolution, this team embodies our dedication to client success, striving to exceed expectations and foster lasting relationships. With a focus on quality, communication, and collaboration, the Client Support team plays a vital role in our company's mission to empower and delight our clients. As a Senior Client Support Specialist at Ethixbase, you will take on a leadership role within our client support department. You will use your expertise to provide advanced support to clients, mentor junior support specialists, and contribute to the continuous improvement of our support processes. This position primarily involves front-line support, encompassing 1st and 2nd Line support responsibilities. The key functions include providing assistance to both Ethixbase internal and external stakeholders effectively utilizing and managing the deployed EB platforms. Specific duties comprise addressing inquiries related to platform usage, resolving issues that do not necessitate product modifications, crafting detailed defect reports for platform-related issues, and initiating, as well as maintaining ownership of support tickets that are ultimately resolved by the 3rd Line Support Team (technical team). Moreover, in your capacity as a senior team member, you will play a pivotal role in onboarding and mentoring junior colleagues. This entails not only enhancing your own expertise in both product and due diligence domains but also actively contributing to the documentation of these areas for the benefit of your peers. Furthermore, you will be responsible for maintaining consistent updates and effective communication with the rest of the organization regarding all aspects of Client Support. Key Responsibilities Advanced Support: Provide expert-level support to clients, resolving complex issues and escalations that require in-depth knowledge of our products and services. Ownership: Own resolution of mainly but not only 2nd Line queries by taking tickets within the agreed first response timescales, work with other team members to see the tickets completed within the agreed SLA’s. Escalate appropriately within the Support team to the 3rd Line team, and through line management for high severity issues. Product Knowledge and Continuous Learning: Develop a deep understanding of our products/services to provide accurate and insightful information to clients and colleagues, as well as end to end training to the users of the platform. Update your knowledge and proactively keep up to date with the latest development in the Ethixbase product suite. Make line management aware of personal development goals. DD Landscape: Acquire a comprehensive understanding of the due diligence landscape, enabling you to gain insights into clients' perspectives and their objectives in relation to their roles and responsibilities. Mentorship: Act as a mentor to junior support specialists, providing guidance, training, and support to help them excel in their roles. Process Improvement: Identify areas for process improvement within the client support department and collaborate with the team to implement changes that enhance efficiency and effectiveness. Client Feedback: Act as a point of contact for escalated client concerns, using your advanced skills to address and resolve issues to the client's satisfaction. Training and Development: Develop training materials and provide ongoing training to support specialists, ensuring they stay current with product updates and best practices. Data Analysis: Analyze client support data and trends to identify opportunities for service improvement and product development and work closely with the relevant teams (Product, AMs, CSMs, etc.). Cross-Functional Collaboration: Collaborate with other departments, such as product development and sales, to communicate client feedback and contribute to product improvements. Lead by Example: Set a high standard for client support excellence and serve as a role model for the support team. Compliance: Fulfilling the role in a manner that is consistent with all applicable laws and regulations and the long-term prosperity of the business. Qualifications Bachelor's degree in a relevant field is preferred. Minimum of 3 years of experience in client support or a related role. Proven track record of successfully resolving complex client issues and escalations. Strong leadership and mentorship skills. Exceptional communication skills, both written and verbal in English. Proficiency in using CRM software and support ticketing systems. Analytical mindset with the ability to use data to drive improvements. A passion for client service and dedication to ensuring client satisfaction. What else do you need to know This role sits within the Client Support, reporting directly to the Client Support Team Manager. The role will work alongside Global Product and Technology Team. This job description does not provide all the duties and responsibilities for this role. It is expected the role holder will undertake duties as needed and directed by the manager and the company. We provide competitive compensation and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. Please visit our website to learn more: Seniority level Associate Employment type Full-time Job function Customer Service, Public Relations, and Consulting Legal Services, Research Services, and Software Development Referrals increase your chances of interviewing at Ethixbase360 by 2x Get notified about new Client Support Specialist jobs in Penang, Malaysia. (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

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Job Scope

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. Conduct necessary analyses to address customers' issues, and provide regular updates to the customers. Develop and maintain customer portfolio through regular calls and face to face interaction, as needed. What we want

Ideal candidates: proactive, empathetic problem-solvers Responsibilities: provide support, resolve issues, ensure customer satisfaction Full training and growth opportunities provided

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Overview

Client Support Team Leader (E-commerce Operations) role at CHANEL. The position oversees the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. Acts as the liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners to drive operational excellence and customer satisfaction for the FBP Division. Responsibilities

Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards. Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs. Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes. Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy. Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing. Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution. Qualifications

2–3 years of experience in inventory control with supervisory responsibilities. A Diploma in Operations Management, Supply Chain, or related business discipline. Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders. Proficiency in English and Bahasa Malaysia, with Mandarin as a plus. Technical aptitude to support system improvements and collaborate on process enhancements. You and the Team

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL. Senioriry level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

Retail and Retail Luxury Goods and Jewelry

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Overview

Customer Service Executive (Order Management) is responsible for acting as the direct window with customers on sales orders, delivery schedule, quotations, quality, outstanding payments, and other related matters. Monitor on time delivery (OTD) for every shipment. Prepare weekly/monthly/quarterly sales or inventory related reports for customers. Continuously improve the customer communication process. RESPONSIBILITIES

Perform order processing, from sales orders to delivery instructions. Support customers on all enquiries which includes preparing quotations, shipment schedules and quality related matters. Follow up on sample product delivery (i.e., prototype). Coordinate with shipping/production/warehouse personnel to ensure timely deliveries. Develop excellent business relationships with customers through phone calls, email and regular visits. Follow up outstanding payments and tooling costs. Monitor and compile customer demand forecasts. Work closely with the planning team on customer demand and shipment related matters. REQUIREMENTS

Min. Bachelor’s degree in Business Studies/Supply Chain, Marketing or equivalent. Preferable 1-2 years order processing experience in manufacturing industry; fresh graduates will also be considered. Able to plan, organize, work independently and efficiently. Ability to multi-task, prioritize, and good time management. Proficiency in Microsoft Outlook & Excel. Proficiency in Mandarin/Japanese (verbal) is highly advantageous.

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