What Jobs are available for Customer Service Supervisor in Malaysia?
Showing 3098 Customer Service Supervisor jobs in Malaysia
Customer Service Supervisor
Kuala Lumpur, Kuala Lumpur
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Posted 1 day ago
Job Viewed
Job Description
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Customer Service Supervisor (Enterprise Support) Company:
CLPS Global | RiDiK Pte Ltd
Schedule:
Permanent shift assigned after training.
Available shifts:
US: 10:00 PM – 7:00 AM (Hybrid if designated to night shift)
Skills:
Leadership & coaching, Queue/ticket management (Zendesk), Data analysis (Looker/Excel/SQL), Stakeholder management, Communication, Problem‑solving, Quality assurance, Process optimization
Job Summary
We’re looking for a Customer Service Supervisor to lead a small enterprise support pod in Kuala Lumpur. You’ll mentor 2–4 customer support agents, drive operational excellence across queues, and serve as the escalation point for complex, time‑sensitive enterprise cases. If you thrive in a high‑growth, data‑driven environment and enjoy coaching teams to hit ambitious KPIs, we’d love to hear from you.
Key Responsibilities
Lead, coach, and develop a team of 2–4 support agents to meet/exceed KPIs (SLA, CSAT, time‑to‑resolution, and quality).
Run regular 1:1s, performance reviews, and coaching sessions; reinforce product/process mastery and service standards.
Act as escalation owner for high‑priority enterprise issues; ensure swift, accurate, and empathetic resolutions.
Audit and optimize workflows, SOPs, and decision frameworks; champion continuous improvement.
Manage capacity, scheduling, and coverage planning in partnership with support leadership.
Analyze queue/performance data (e.g., Zendesk Explore/Looker) to identify root causes and drive corrective actions.
Ensure consistent application of global policies, compliance requirements, and QA standards.
Translate customer insights into recommendations for product, documentation, and process improvements.
Support onboarding/knowledge transfer for new hires and new product launches or policy changes.
Qualifications
10+ years total experience
in high‑volume Customer/Technical Support or Customer Operations,
including 3+ years as a Team Lead/Supervisor .
Proven success managing enterprise customer cases in a global context.
Strong analytical mindset; able to use KPIs/OKRs and reporting tools to drive performance and process improvements.
Excellent English communication skills (written and verbal); able to clarify complex financial/technical topics.
Comfortable in fast‑paced, high‑growth, and sometimes ambiguous environments with a builder’s mindset.
Preferred
Background in FinTech, Banking, FX, or broader Finance
(strongly preferred).
Zendesk proficiency; familiarity with BI/analytics tools (Looker/SQL).
Experience designing/improving QA and training programs for remote or outsourced teams.
About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting‑edge end‑to‑end services across banking, wealth management, and e‑commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast‑growing team shaping the future of technology across industries.
#J-18808-Ljbffr
Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Customer Service Supervisor (Enterprise Support) Company:
CLPS Global | RiDiK Pte Ltd
Schedule:
Permanent shift assigned after training.
Available shifts:
US: 10:00 PM – 7:00 AM (Hybrid if designated to night shift)
Skills:
Leadership & coaching, Queue/ticket management (Zendesk), Data analysis (Looker/Excel/SQL), Stakeholder management, Communication, Problem‑solving, Quality assurance, Process optimization
Job Summary
We’re looking for a Customer Service Supervisor to lead a small enterprise support pod in Kuala Lumpur. You’ll mentor 2–4 customer support agents, drive operational excellence across queues, and serve as the escalation point for complex, time‑sensitive enterprise cases. If you thrive in a high‑growth, data‑driven environment and enjoy coaching teams to hit ambitious KPIs, we’d love to hear from you.
Key Responsibilities
Lead, coach, and develop a team of 2–4 support agents to meet/exceed KPIs (SLA, CSAT, time‑to‑resolution, and quality).
Run regular 1:1s, performance reviews, and coaching sessions; reinforce product/process mastery and service standards.
Act as escalation owner for high‑priority enterprise issues; ensure swift, accurate, and empathetic resolutions.
Audit and optimize workflows, SOPs, and decision frameworks; champion continuous improvement.
Manage capacity, scheduling, and coverage planning in partnership with support leadership.
Analyze queue/performance data (e.g., Zendesk Explore/Looker) to identify root causes and drive corrective actions.
Ensure consistent application of global policies, compliance requirements, and QA standards.
Translate customer insights into recommendations for product, documentation, and process improvements.
Support onboarding/knowledge transfer for new hires and new product launches or policy changes.
Qualifications
10+ years total experience
in high‑volume Customer/Technical Support or Customer Operations,
including 3+ years as a Team Lead/Supervisor .
Proven success managing enterprise customer cases in a global context.
Strong analytical mindset; able to use KPIs/OKRs and reporting tools to drive performance and process improvements.
Excellent English communication skills (written and verbal); able to clarify complex financial/technical topics.
Comfortable in fast‑paced, high‑growth, and sometimes ambiguous environments with a builder’s mindset.
Preferred
Background in FinTech, Banking, FX, or broader Finance
(strongly preferred).
Zendesk proficiency; familiarity with BI/analytics tools (Looker/SQL).
Experience designing/improving QA and training programs for remote or outsourced teams.
About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting‑edge end‑to‑end services across banking, wealth management, and e‑commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast‑growing team shaping the future of technology across industries.
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0
CUSTOMER SERVICE SUPERVISOR
Shah Alam, Selangor
TechHaus
Posted 1 day ago
Job Viewed
Job Description
Serve walk-in customers - walk-in, via incoming calls and emails. Process incoming order of PO, DO, invoice by ePIC and fax. Follow up on pending incoming stocks/ lorry delivery status. Prepare CRF / CN / DN / stock return / warranty etc. Documentation, filing and etc. effectively. Assist on customer service implementations of company policies and task. Provide support to sales team with quotations, price checking ans stock availability. Prepare daily, weekly, monthly & etc. for analysis. Market demand analysis & explore new opportunity. Skills & Knowledge: Able to operate Microsoft Word, Excel, Power Point & etc. Able to communicate and write in Bahasa Malaysia & English (Mandarin will be an added advantage). Good follow up on task and excellent problem-solving skill. Multi-tasking, self-motivated and work independently. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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1
Customer Service Supervisor
Kuala Lumpur, Kuala Lumpur
BingX
Posted 3 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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2
Customer Service Supervisor
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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3
Customer Service Supervisor
Petaling Jaya, Selangor
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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4
Customer Service Supervisor
Seri Kembangan
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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5
Customer Service Supervisor
Shah Alam, Selangor
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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6
Customer Service Supervisor
Kuah, Kedah
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
Johor, Johor
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
Bayan Lepas
BingX
Posted 7 days ago
Job Viewed
Job Description
With 20 million registered users worldwide Official crypto exchange partner of Chelsea FC User-First, reliable, innovative, and diversified Integrate with over 80 public chain ecosystems Rank top on CoinMarketCap and CoinGecko TradingView's Best Crypto Exchange for 2021, 2022 & 2023 A gateway for the next billion crypto users Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Job Responsibilities
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Be responsible for the team operation and management of multiple customer service groups, including setting goals for team members, monitoring service quality, and conducting real-time scheduling. Conduct in-depth sorting out of the service processes and appeal handling processes of service groups, identify bottlenecks, risk points and experience shortcomings, and take the lead in designing and implementing optimization plans. Promote cross-departmental collaboration (e.g., with Product, Technology, Risk Control, and Marketing departments), convert user needs, product defects, and improvement suggestions feedback from frontline customer service into specific optimization items, and track their implementation. Establish a daily data verification mechanism, monitor key indicators, gain in-depth business insights through data mining, identify the root causes of problems, and provide data support for management decisions. Be responsible for the talent development and team building of the affiliated team, establish a systematic talent training system, and improve team members' ability to solve complex problems. Handle major and escalated incidents related to customer service, safeguard the company's reputation and customer relationships, summarize and review major cases to form handling paradigms, and apply them to team training. Requirements
Language Proficiency: Bilingual in Chinese and English. More than 5 years of customer service work experience, including at least 2 years of experience in customer service team management or as a core backbone. Priority will be given to candidates with team management experience in VIP customer service or customer complaint/appeal handling. Excellent ability in process optimization and system construction. High data sensitivity and strong data analysis capabilities. Good coordination and cross-departmental promotion capabilities, able to express viewpoints clearly and persuasively and promote problem-solving. Strong sense of responsibility, pressure resistance, and multi-task management capabilities, able to adapt to a fast-paced working environment. Working at BingX
Join an international and diversified team Great career development in a fast-growing company Be part of the future of finance technology and achieve meaningful goals Competitive market salary and fully remote/work-from-home flexibility Flexibility to observe your local holiday calendar, alongside additional benefits Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9