181 Customer Service Roles jobs in Subang Jaya

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Remote

Location: Remote ( Work from homeinMalaysia )

Category: Full time position, 40 hours per week

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications:

• Fluent in English (both spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

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Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or a call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Willing to work night shift

• Competitive salary and benefits package
• Paid training and career development opportunities
• A supportive and diverse work environment
• Opportunities to grow within the company

• Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer-first attitude at all times

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.

• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.

• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

• The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering

• Experience – At least 3 years’ experience in the same capacity in an international organization

• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Overview

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs


• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations


• Escalate and distribute customer issues to relevant departments as per guidelines


• Record, review and follow-up on requests and resolutions


• Investigate and research solutions


• Update customer records during conversations


• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

• Start Date: October 13, 2025


• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.


• Work Schedule: 5 days a week, 40 hours/week, 9 hour shift with 1 hour of unpaid break (09:00 AM to 09:00 PM Eastern Time) Monday to Friday & Saturday post training


• Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry


• Traits & Behaviour: Problem solver, customer centric, excellent communication skills and solution-oriented mindset

• An opportunity to become a part of leading US based credit repair service provider


• Fulltime-Permanent role


• 100% Remote Work + Great Work Environment


• Base Salary: $4/hr


• Employee development, Management training, coaching & upskilling.


• Flexible Accruing Paid Time Off


• Company Holidays


• Birthday Time Off


• Eligible for health benefits after one (01) year of association

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.