4,420 Customer Service Management jobs in Malaysia

About the role

Pilot Logistics Services Sdn Bhd is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Klang. You will be the primary point of contact for our valued clients, ensuring smooth logistics operations and providing exceptional service to meet their needs.

What you'll be doing

• Arrange import and export operations and documentation
• Coordinate local and overseas transportation (Sea & Air)
• Handle correspondence with local and overseas agents
• Liaise with shipping companies and partners
• Manage daily coordination of operations and customer bookings
• Resolve customer issues and complaints in a timely and efficient manner
• Provide accurate information and guidance on products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Identify opportunities to improve customer satisfaction and operational efficiency
• Work with shipping documentation; knowledge of custom declarations is an advantage

What we're looking for

• Minimum SPM qualification with good English communication skills
• At least 1 year of experience in freight forwarding, shipping, or related fields
• Strong interpersonal and communication skills
• Proficiency in English and Bahasa Malaysia
• Computer literacy in Microsoft Office; ability to learn new systems quickly
• Strong problem-solving and decision-making skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High attention to detail and commitment to accuracy

What we offer

• Competitive salary with performance-based bonuses
• Comprehensive healthcare benefits
• Opportunities for professional development and career advancement

About us

Established in 2011, Pilot Logistics Services Sdn Bhd is Malaysia's fastest-growing fully integrated logistics provider, with offices in Thailand and headquarters in Singapore (est We provide end-to-end logistics solutions including container haulage, land transportation, warehousing, container depot, and freight forwarding services.

With a strong network and extensive fleet, we handle both short- and long-haul transportation, including cross-border trucking between Thailand, Malaysia, and Singapore. We specialise in FMCG and project shipments, managing approximately 20,000 TEUs annually to East Malaysia. Our 3PL warehousing facilities in North Port (210,000 sq ft) support stuffing/unstuffing, loose picking, and repacking services.

Overview

2 days ago Be among the first 25 applicants

Direct message the job poster from Naza TTDI Sdn Bhd

Naza TTDI Sdn Bhd, a premium player in the Malaysian property industry, is renowned for successful projects such as the award-winning Taman Tun Dr Ismail. Since its inception, the company has aimed to create thriving communities, delivering quality lifestyle concepts and products. With well-known developments in Klang Valley and major projects like Platinum Park in Kuala Lumpur and TTDI Gateway in Shah Alam, Naza TTDI has established its foothold in the industry. Managed by professionals, the company is committed to timely customer service and maximizing shareholder value.

This is a contract role for a Protege Customer Service Defect Management position. The role is on-site and located in WP. Kuala Lumpur. The daily responsibilities include managing customer support, ensuring customer satisfaction, handling defect management, and addressing customer queries and complaints. The role also involves collaborating with various departments to resolve issues and improve customer service processes.

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills and Communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Experience in the property development industry is a plus
• Bachelor's degree in Civil, Electrical, Mechanical, Business Administration, Management, or a related field

• Entry level

• Contract

Overview

No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
• Passionate about developing a career in FMCG industry
• Analytical & data-driven with strong digital acumen
• Problem solver with strong systems thinking skills
• Creative & critical thinker with an open mind and high learning agility
• Adventurous, entrepreneurial & possess experimental mindset
• Strong leadership & driven to achieve goals and deliver outcomes
• Effective teammate with strong communication & interpersonal skills

• Our Commitment to Diversity, Equity & Inclusion
• Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

About You!

To manage and resolve customer complaints, disputes, and dissatisfaction cases in a professional, timely, and effective manner. This role requires close coordination with internal departments and, when necessary, external bodies such as tribunals or legal authorities to ensure fair resolution and customer satisfaction

Your Day-to-Day

• Handle customer complaints and disputes with empathy, professionalism, and urgency.
• Investigate and document each case thoroughly, including gathering facts and supporting evidence.
• Draft professional emails, letters, and written proposals to customers and relevant authorities.
• Liaise with tribunals, legal teams, and external stakeholders where necessary.
• Maintain accurate records of all complaint-related communication in the CRM system.
• Coordinate and follow up with relevant departments to resolve issues promptly.
• Ensure compliance with internal SOPs and escalation processes.
• Support the continuous improvement of complaint management procedures.
• Perform other related duties as assigned

Your Know-How

• Minimum diploma or degree in any related field.
• Minimum 2 years of experience in customer service, complaint resolution, or handling customers
• Must have knowledge or experience in the automotive industry (cars, repairs, dealerships, etc).
• Strong communication skills in English and Bahasa Malaysia (spoken and written).
• Ability to handle high-pressure and sensitive customer situations calmly and professionally.
• Good investigative and problem-solving skills.
• Familiarity with CRM tools and Microsoft Office (Word, Excel).
• Ability to work beyond standard office hours if required.
• Mature, punctual, disciplined, and well-organized.

Customer Service & Logistics Management Trainee Press Tab to Move to Skip to Content Link

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered
Job Number# - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration

• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)

• Passionate about developing a career in FMCG industry

• Analytical & data-driven with strong digital acumen

• Problem solver with strong systems thinking skills

• Creative & critical thinker with an open mind and high learning agility

• Adventurous, entrepreneurial & possess experimental mindset

• Strong leadership & driven to achieve goals and deliver outcomes

• Effective teammate with strong communication & interpersonal skills

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive

No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
• Passionate about developing a career in FMCG industry
• Analytical & data-driven with strong digital acumen
• Problem solver with strong systems thinking skills
• Creative & critical thinker with an open mind and high learning agility
• Adventurous, entrepreneurial & possess experimental mindset
• Strong leadership & driven to achieve goals and deliver outcomes
• Effective teammate with strong communication & interpersonal skills
  
  

• Seniority level Internship

• Employment type Full-time

• Job function Other
• Industries Manufacturing

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Company Description

Naza TTDI Sdn Bhd, a premium player in the Malaysian property industry, is renowned for successful projects such as the award-winning Taman Tun Dr Ismail. Since its inception, the company has aimed to create thriving communities, delivering quality lifestyle concepts and products. With well-known developments in Klang Valley and major projects like Platinum Park in Kuala Lumpur and TTDI Gateway in Shah Alam, Naza TTDI has established its foothold in the industry. Managed by professionals, the company is committed to timely customer service and maximizing shareholder value.

Role Description

This is a contract role for a Protege Customer Service Defect Management position. The role is on-site and located in WP. Kuala Lumpur. The daily responsibilities include managing customer support, ensuring customer satisfaction, handling defect management, and addressing customer queries and complaints. The role also involves collaborating with various departments to resolve issues and improve customer service processes.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills and Communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Experience in the property development industry is a plus
• Bachelor's degree in Civil,Electrical,Mechanical,Business Administration, Management, or a related field