1,216 Customer Service Management jobs in Malaysia

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered
Job Number# - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration

• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)

• Passionate about developing a career in FMCG industry

• Analytical & data-driven with strong digital acumen

• Problem solver with strong systems thinking skills

• Creative & critical thinker with an open mind and high learning agility

• Adventurous, entrepreneurial & possess experimental mindset

• Strong leadership & driven to achieve goals and deliver outcomes

• Effective teammate with strong communication & interpersonal skills

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
• Passionate about developing a career in FMCG industry
• Analytical & data-driven with strong digital acumen
• Problem solver with strong systems thinking skills
• Creative & critical thinker with an open mind and high learning agility
• Adventurous, entrepreneurial & possess experimental mindset
• Strong leadership & driven to achieve goals and deliver outcomes
• Effective teammate with strong communication & interpersonal skills
  
  

• Seniority level Internship

• Employment type Full-time

• Job function Other
• Industries Manufacturing

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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Job Scope

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.


• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.


• Conduct necessary analyses to address customers' issues, and provide regular updates to the customers.


• Develop and maintain customer portfolio through regular calls and face to face interaction, as needed.

• Ideal candidates: proactive, empathetic problem-solvers


• Responsibilities: provide support, resolve issues, ensure customer satisfaction


• Full training and growth opportunities provided

Role: Assistant Client Support Officer

Location: Cyberjaya, Malaysia (On-site)

We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.

Role

The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.

Responsibilities

• Provide administrative and coordination support to the Client Service Desk team.
• Receive, validate, and log client service requests, ensuring accuracy and completeness of information.
• Support in triaging requests by ensuring proper categorization and escalation of incidents.
• Maintain detailed documentation and records related to service desk activities and client interactions.
• Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.
• Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.
• Collaborate closely with internal teams to ensure seamless resolution of issues.
• Communicate in a clear, respectful, and professional manner in both Cantonese and English.
• Work in a 24x7 shift structure based on a defined roster.

Requirements

• Strong verbal and written communication skills in both English and Cantonese (to communicate with clients in Hong Kong).
• Demonstrates professionalism and integrity in client communication and service delivery.
• Attention to detail and ability to follow structured processes.
• Proactive attitude with willingness to learn in a fast-paced environment.
• Ability to work well independently or with minimal supervision.
• Comfortable working in rotating shifts including nights, weekends, and holidays.

Qualifications & Experience

• At least High School Certification or equivalent; fresh graduates are welcome to apply.
• Basic understanding of IT service or call center operations is advantageous.
• Previous experience in administrative or client support functions is a plus.
• Must be able to work on-site in Cyberjaya, Malaysia.

Client Support Team Leader page is loadedClient Support Team Leader Apply locations Shah Alam time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ

Client Support Admin Lead
As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Leveraging your unique experiences, you will…

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.

• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.

• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.

• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.

• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.

• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You are energized by…

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.

• Managing complex order lifecycles and resolving operational challenges.

• Driving accuracy and efficiency in inventory control and daily fulfillment operations.

• Collaborating with multiple teams to improve processes and customer experience.

What you can bring to the team…

• 2–3 years of experience in inventory control with supervisory responsibilities.

• A Diploma in Operations Management, Supply Chain, or related business discipline.

• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.

• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.

• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.
  
  
  

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.
  
  
  

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.