249 Customer Service Management jobs in Malaysia
Executive, Customer Service (Complaint Management)
Posted 2 days ago
Job Viewed
Job Description
About You!
To manage and resolve customer complaints, disputes, and dissatisfaction cases in a professional, timely, and effective manner. This role requires close coordination with internal departments and, when necessary, external bodies such as tribunals or legal authorities to ensure fair resolution and customer satisfaction
Your Day-to-Day
- Handle customer complaints and disputes with empathy, professionalism, and urgency.
- Investigate and document each case thoroughly, including gathering facts and supporting evidence.
- Draft professional emails, letters, and written proposals to customers and relevant authorities.
- Liaise with tribunals, legal teams, and external stakeholders where necessary.
- Maintain accurate records of all complaint-related communication in the CRM system.
- Coordinate and follow up with relevant departments to resolve issues promptly.
- Ensure compliance with internal SOPs and escalation processes.
- Support the continuous improvement of complaint management procedures.
- Perform other related duties as assigned
Your Know-How
- Minimum diploma or degree in any related field.
- Minimum 2 years of experience in customer service, complaint resolution, or handling customers
- Must have knowledge or experience in the automotive industry (cars, repairs, dealerships, etc).
- Strong communication skills in English and Bahasa Malaysia (spoken and written).
- Ability to handle high-pressure and sensitive customer situations calmly and professionally.
- Good investigative and problem-solving skills.
- Familiarity with CRM tools and Microsoft Office (Word, Excel).
- Ability to work beyond standard office hours if required.
- Mature, punctual, disciplined, and well-organized.
Customer Service & Logistics Management Trainee
Posted 9 days ago
Job Viewed
Job Description
No Relocation Assistance Offered
Job Number #165729 - Selangor, Selangor, Malaysia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.
People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.
If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!
Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!
Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.
Are you the one we’re looking for?
- Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
- Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
- Passionate about developing a career in FMCG industry
- Analytical & data-driven with strong digital acumen
- Problem solver with strong systems thinking skills
- Creative & critical thinker with an open mind and high learning agility
- Adventurous, entrepreneurial & possess experimental mindset
- Strong leadership & driven to achieve goals and deliver outcomes
- Effective teammate with strong communication & interpersonal skills
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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Customer Service & Logistics Management Trainee
Posted 9 days ago
Job Viewed
Job Description
Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive
Customer Service & Logistics Management Trainee1 day ago Be among the first 25 applicants
Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive
No Relocation Assistance Offered
Job Number #165729 - Selangor, Selangor, Malaysia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.
People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.
If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!
Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!
Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.
Are you the one we’re looking for?
- Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
- Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
- Passionate about developing a career in FMCG industry
- Analytical & data-driven with strong digital acumen
- Problem solver with strong systems thinking skills
- Creative & critical thinker with an open mind and high learning agility
- Adventurous, entrepreneurial & possess experimental mindset
- Strong leadership & driven to achieve goals and deliver outcomes
- Effective teammate with strong communication & interpersonal skills
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Seniority level
- Seniority level Internship
- Employment type Full-time
- Job function Other
- Industries Manufacturing
Referrals increase your chances of interviewing at Colgate-Palmolive by 2x
Get notified about new Customer Service Manager jobs in Seksyen 10, Selangor, Malaysia .
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#J-18808-LjbffrCustomer Service & Logistics Management Trainee
Posted 27 days ago
Job Viewed
Job Description
Customer Service & Logistics Management Trainee Press Tab to Move to Skip to Content Link
- HOME
- FIND A JOB
- CAREERS
- ABOUT US
- LIFE AT COLGATE
- LOCATIONS
Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance Apply now Job Title: Customer Service & Logistics Management Trainee Travel Required?: No Travel Posting Start Date: 30/04/2025 HybridNo Relocation Assistance Offered
Job Number#165729 - Selangor, Selangor, Malaysia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.
People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.
If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!
Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!
Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.
Are you the one we’re looking for?
Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
Passionate about developing a career in FMCG industry
Analytical & data-driven with strong digital acumen
Problem solver with strong systems thinking skills
Creative & critical thinker with an open mind and high learning agility
Adventurous, entrepreneurial & possess experimental mindset
Strong leadership & driven to achieve goals and deliver outcomes
Effective teammate with strong communication & interpersonal skills
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-Hybrid
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- 2020 Colgate-Palmolive Company. All Rights Reserved. You are viewing the U.K. English site.
Customer Service & Logistics Management Trainee
Posted 3 days ago
Job Viewed
Job Description
Job Number #165729 - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.**
**People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.**
**If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!**
**Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!**
**Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.**
**Are you the one we're looking for?**
+ **Degree or Master's degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration**
+ **Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)**
+ **Passionate about developing a career in FMCG industry**
+ **Analytical & data-driven with strong digital acumen**
+ **Problem solver with strong systems thinking skills**
+ **Creative & critical thinker with an open mind and high learning agility**
+ **Adventurous, entrepreneurial & possess experimental mindset**
+ **Strong leadership & driven to achieve goals and deliver outcomes**
+ **Effective teammate with strong communication & interpersonal skills**
**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
Service Delivery Manager
Posted 3 days ago
Job Viewed
Job Description
-
Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;
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Manage business relationship for APAC region, being the main client contact for end customer;
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Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract);
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Following the quality and the performance relating to the scope in charge of;
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Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs;
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Being the escalation point for high level managers;
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Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully;
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Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective;
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Recognize and optimize processes/services and initiate the necessary steps;
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Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.
Service Delivery Director
Posted 3 days ago
Job Viewed
Job Description
Role Purpose
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Key Accountabilities
- Owns overall service vision and delivery across all areas of contract base.
- Actively owns service risks, controls service costs & improves productivity of high complexity contracts for customers & client's in order to increase profitability & continually improve cost effectiveness.
- Works collaboratively with customers developing strategic roadmaps for IT delivery.
- Service Introduction and the successful management of change.
- Proactively leads internal and external suppliers in a service partnership as ‘one service team’ to customers.
- Leads & is a regular contributor & innovator to the continual improvement of Service Delivery standards & practices for the customer contract & SDM role family.
- Leads, motivates & develops their team, directly or indirectly to build business capability. Provides direction & constant improvement to quality.
- Accountable for significant cost budgets and governance of complex and diverse multidisciplinary teams within a global context.
- Responsible for contract lifecycle, developing new business and growth within the account leading on opportunities and new business, such as renewals.
Key Performance Indicators
- Service performance meets Service Level Agreement (SLAs).
- Service availability, security, capacity & continuity.
- Delivery to P&L of account.
- Driving efficiency.
- Additional profitable service revenue.
- Customer satisfaction & action plan.
- Performance Management.
- Account / Sales growth targets.
Competencies
- Refer to SFIA Framework for Professional Competencies
- Service level management (SLMO) Level 6
- Stakeholder relationship management (RLMT) Level 6
- Financial management for IT (FMIT) Level 6
- Contract management (ITCM) Level 5
- Business risk management (BURM) Level 6
- Sales support (SSUP) Level 5
- Client services management: (CSMG) Level 5
- Change implementation planning and management (CIPM) Level 6
- Service acceptance (SEAC) Level 6
- Change management (CHMG) Level 5
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Service Delivery Manager
Posted 3 days ago
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Job Description
Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia
Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia
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At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.
Job Responsibilities
- Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
- Delivering service that meets SLA and delights the customer
- Developing strong internal and external relationships
- Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
- Preferably at least 5 years of related working experience.
- Good communication skills in English language for both spoken and written
- Developing strong internal and external relationships
- Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
- Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta! Seniority level
- Seniority level Director
- Employment type Contract
- Job function Project Management and Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrSpecialist Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Team player with service mindset and strong customer orientation in order to provide a service of excellence.
Job Description
In your new role you will:
- To support in answering general inquiries for recruiting, learning, and employee-related services via streamlined and standardized.
- Respond to customer inquiries through our HR systems and strive for first-contact resolution.
- Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support.
- Be responsible for feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future.
- Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics.
You are best equipped for this task if you have:
- Degree in Management, Human Resources, Languages, or a similar field of studies.
- Fresh graduate or 1-3 years’ experience in a customer service role would be a plus.
- Capability to take responsibility and provide a quality service Language proficiency: English, Malay, Mandarin, Thai.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. #J-18808-Ljbffr
Service Delivery Manager
Posted 10 days ago
Job Viewed
Job Description
In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.
Responsibilities on the Job
Review and create problem case reports for presentation.
Prepare a presentation deck for meetings about service performance.
Hold regular service performance review sessions.
Participate in troubleshooting sessions for escalated situations for communication and reporting.
Plan and carry out preventive maintenance for key customers.
Job Prerequisites
A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.
At least 5 years of expertise in IT networking and cyber security.
Excellent oral and written communication abilities.
Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.
A team player with good analytical skills and a pleasant approach at work.
Required Qualifications
Ability to write technical documentation.
Ability to detect dangers and grasp technical considerations.
Excellent customer service or project management abilities.