What Jobs are available for Customer Service Director in Malaysia?

Responsibilities

Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. Qualifications

Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. Benefits

Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork. Contact

Contact Li Lean Chan Quote job refJN- Phone number +60

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1. Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. 2. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. 3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. 4. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. 5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. 6. Any Ad-hoc Duties as Assigned

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • 5 working days per week. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.

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Client Relations Officer

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia This range is provided by Moomoo MY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

MYR45,000.00/yr - MYR54,000.00/yr Responsibilities

Client Engagement and Relationship Management: Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development: Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization: Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge: Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation: Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Any ad-hoc duties as assigned Requirements

Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. 5 working days per week Language proficiency in English & Chinese. Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. Benefits

13-Month Salary (Contractual Bonus) Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable) Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment

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Public & Client Relations Partner We are seeking a confident and personable

Public & Client Relations Partner

to serve as the CEO’s connector to key clients, partners, and creative industry leaders. This role combines relationship management, client engagement and brand representation ensuring the interaction reflects the company’s image and supports business development initiatives.

Key Responsibilities Act as the CEO’s representative and primary point of contact for existing and potential clients, fostering a strong and long-term relationship.

Collaborate with the Sales and Business Development teams to arrange meetings, introductions, networking sessions, and client engagement initiatives.

Maintain and regularly update a comprehensive clients and prospects database segmented by company's current clients, past clients, target prospects, and warm/cold leads.

Research and maintain detailed client profiles, including company background, business focus, and personal preferences to assist the CEO build personalized interactions.

Plan and manage thoughtful relationship gestures such as curated gifts, tailored invitations, appreciation notes, and exclusive gatherings.

Represent the CEO and organization with confidence, professionalism, and grace in all client-facing interactions, ensuring the company’s reputation and values are upheld.

Handle sensitive client and business information with the utmost discretion and integrity.

Job Requirements Bachelor’s Degree in Business Administration, Public Relations, Marketing, Communications or any related field.

Minimum 2 years experience in client relations, executive support, or business development coordination.

Passionate about design, interiors and the creative world with being able to connect naturally with architects, designers and business leaders.

Fluent in English; ability to speak Mandarin is an added advantage.

Strong interpersonal, professional presence and socially intelligent to represent a high-profile organization.

Naturally engaging, people-oriented and confident in building rapport with senior levels clients.

Willing to work flexibly, including during evenings or weekends when required for meetings or clients engagement.

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Be part of a globally renowned luxury brand. Opportunities to grow within the world of luxury retail. About Our Client

The client is a prestigious luxury maison known for its craftsmanship, timeless design, and impeccable customer service. With a strong heritage and global presence, the brand is dedicated to offering personalized and memorable experiences for every client who walks through its doors. Job Description

Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. The Successful Applicant

Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. What's on Offer

Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork.

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Client Engagement and Relationship Management Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. Initiate and lead phone interactions with USA clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. S ales & Business Development Implement strategies to increase sales on deposit, stock trading & investment, and option trading by identifying opportunities within the existing client base and referral channels with inhouse CRM. Collaborate with cross-functional teams in achieving KPI and revenue targets through marketing campaigns. Product and Service Customization Gather feedback from clients and analyze market trends to identify opportunities to promote new product features or improvements to existing services. Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the USA stock and options market, and occasionally other international stock markets like HK, China, Singapore. Market Analysis and Industry Knowledge Stay updated on the latest market trends, financial regulations, and US stock market developments. Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback Any ad-hoc duties as assigned Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. Solid experience in outbound telesales, client relations or a similar role within the stockbroking/finance services company or outbound call center in related industries (fintech, stock brokerage, real estate, credit card, insurance, financial or investment products) is preferred.

Fresh graduates are welcome to apply. Exposure and possessing of product knowledge on capital market, US stock market and investment related field will be an advantage. Must have US financial licenses (SIE, S7 and S63) or the willingness to take these financial licenses before starting work to educate clients on option trading business. 5 working days per week, while additional night shift (5am-12pm) following US timezone during weekends and PH on rotational basis. Language proficiency in English and Chinese is a must. Mastering Cantonese conversational skills would be an advantage. Excellent communication, negotiation, and interpersonal skills. Computer literacy skills. Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Able to work on weekends occasionally and constantly seek improvement in work to hit KPI target. 13-Month Salary

(Contractual Bonus) Monthly salary package consists of basic salary + commission + shift allowance (if applicable). Convenient Access to Public Transport FINRA SIE Exam Sponsorship

(during probation period) Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment About Moomoo Financial Inc. Moomoo Financial Inc. (MFI), also known as moomoo US, is an online broker-dealer registered with and regulated by FINRA (the "Financial Industry Regulatory Authority") and a member of the SIPC (the "Securities Investor Protection Corporation"). As a next-generation broker-dealer, MFI offers an enhanced trading experience, including commission-free trading and convenient mobile investing. About Futu Futu Holdings Limited (NASDAQ: FUTU) is an advanced technology company that transforms the investing experience through its fully digitized brokerage and wealth management platform. Moomoo Financial Inc. is an indirect wholly owned subsidiary of Futu Holdings Limited. With a focus on innovation, Futu aims to revolutionize the industry by combining technology with comprehensive investment services. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Overview

Client Relations Specialist (US Stock & Options Market) — Moomoo MY, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Base pay range: MYR65,000.00/yr - MYR75,000.00/yr Responsibilities

Client Engagement and Relationship Management

Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. Initiate and lead phone interactions with USA clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

Sales & Business Development

Implement strategies to increase sales on deposit, stock trading & investment, and option trading by identifying opportunities within the existing client base and referral channels with inhouse CRM. Collaborate with cross-functional teams in achieving KPI and revenue targets through marketing campaigns.

Product and Service Customization

Gather feedback from clients and analyze market trends to identify opportunities to promote new product features or improvements to existing services. Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the USA stock and options market, and occasionally other international stock markets like HK, China, Singapore.

Market Analysis and Industry Knowledge

Stay updated on the latest market trends, financial regulations, and US stock market developments. Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

Reporting and Documentation

Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

Ad-hoc Duties

Any ad-hoc duties as assigned.

Qualifications

Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. Solid experience in outbound telesales, client relations or a similar role within stockbroking/finance services or related industries. Fresh graduates are welcome to apply. Exposure and possessing product knowledge on capital markets, US stock market and investment-related fields is advantageous. Must have US financial licenses (SIE, S7 and S63) or willingness to obtain them before starting to educate clients on option trading. 5 working days per week, with occasional night shifts (11pm-8am) following US timezone during weekends and public holidays on a rotational basis. English and Chinese language proficiency is a must; Cantonese skills are a plus. Excellent communication, negotiation, and interpersonal skills; computer literacy; and the ability to work independently and in a team. Able to work well under pressure, be meticulous and detail-oriented, and thrive in a dynamic, fast-paced environment. Ability to work on weekends occasionally and strive to hit KPI targets. Benefits

13-Month Salary (Contractual Bonus) Monthly salary package includes basic salary + commission + shift allowance (if applicable) Convenient access to public transport FINRA SIE Exam Sponsorship (during probation) Career development opportunities in the financial services industry Company team building & bonding activities Free-flow pantry snacks & drinks Dynamic, multinational working environment About the Company

About Moomoo Financial Inc. Moomoo Financial Inc. (MFI), also known as moomoo US, is an online broker-dealer regulated by FINRA and a member of SIPC. It offers an enhanced trading experience, including commission-free trading and mobile investing. About Futu Futu Holdings Limited (NASDAQ: FUTU) is a technology company that provides a fully digitized brokerage and wealth management platform. Moomoo Financial Inc. is an indirect subsidiary of Futu Holdings Limited. Disclaimer The above information is intended to indicate the general nature and level of work performed in this classification. It is not designed to be an exhaustive inventory of duties, responsibilities, and qualifications. Futu Holdings Limited is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Seniority level

Entry level Employment type

Full-time Job function

Business Development Referrals increase your chances of interviewing at Moomoo MY by 2x

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Moomoo Malaysia is transforming the retail investing landscape with its award‑winning, all‑in‑one stock trading platform. Powered by cutting‑edge technology and insights, we empower proactive traders to make informed decisions. Our parent company, Futu Holdings Limited, is Nasdaq‑listed and backed by global heavyweights such as Tencent, Sequoia Capital, and Matrix Partners.

Senior Manager Commercial/Client Service (GFK Media Measurement) Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Employment type: Full‑time

Seniority level: Mid‑Senior level

Job function: Business Development

Base Pay Range MYR350,000.00/yr – MYR400,000.00/yr

Key Responsibilities

Develop and execute team sales plans aligned with the company’s strategic objectives, ensuring accountability for key performance indicators such as Assets Under Management (AUM) and trading volume.

Lead the team in managing relationships with premium clients, providing ongoing service to enhance client experience and foster loyalty.

Guide the team in deeply understanding client needs, developing sales scripts and Standard Operating Procedures (SOPs), and accurately promoting the company’s products to achieve sales targets.

Co‑manage the daily operations of the sales team, coaching, motivating, and building overall cohesion and effectiveness.

Recruit, train, and manage performance of team members, building and nurturing a high‑performing sales force.

Uphold and promote company culture while establishing and continually refining internal sales processes and management protocols.

Coordinate working hours to align with U.S. business hours; night shifts are required.

Requirements Must Haves

Bachelor’s degree or higher in Finance, Economics, Management, or a related field.

Minimum of 3 years of sales experience within the financial industry, including at least 1 year in a team management or key contributor role.

Licensing: Must possess active FINRA Series 7, 24, and 63 licenses, plus the SIE; or commit to obtaining them post‑hire.

Proficiency in both English and Chinese is highly preferred.

Strong client service orientation, results‑driven mindset, and excellent communication skills.

Preferred Qualifications

Prior trading experience in U.S. stocks, ETFs, and options.

Familiarity with the local U.S. financial market and knowledge of industry competitors.

Strong communication skills, logical thinking, collaborative team spirit, and the ability to thrive under pressure.

Benefits

13‑Month Salary (Contractual Bonus)

Monthly salary package includes basic salary, KPI incentive, and performance bonus.

Convenient access to public transport.

Exam/Certification sponsorship.

Career development opportunities within the financial services industry.

Company team‑building and bonding activities.

Free‑flow pantry snacks and drinks.

Dynamic, multinational working environment.

Please note that only shortlisted candidates will be contacted. Thank you.

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Customer Support Officer Department:

Customer Support

Employment Type:

Full Time

Location:

APAC-Malaysia

Description At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Key Responsibilities

Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction

Competent in the use of company systems to support in treatment status and sales follow up

Collaborate with other departments to provide solutions for customers.

Identify and escalation issues that require additional attention.

Provide feedback to management on customer trends and recurring issues.

Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.

Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality

Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters

Stay up-to-date on company products, policies, and procedures.

Maintain a basic knowledge in orthodontic/dental concepts and topics

Skills, Knowledge & Expertise

Bachelor’s degree

3 to 5 years of experience in customer service

Ability to focus attention to detail

Ability to consistently follow through activities and projects to completion

Ability to perform in a fast-paced environment

Ability to act and speak with confidence

Ability to work independently and as part of a team

Excellent organizational and time management skills

Possess a service excellence mindset

Possess a strong customer focused orientation with good interpersonal skills

Proficiency in customer service software and strong computer skills.

Ability to communicate effectively and professionally and in a tactful manner with internal and external customer

Provide support to audit processes and quality management system as required

Willingness and ability to work on weekends as needed.

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