What Jobs are available for Customer Retention in Malaysia?
Showing 3351 Customer Retention jobs in Malaysia
Customer Retention Specialist
Kuala Lumpur, Kuala Lumpur
SCIENTE
Posted today
Job Viewed
Job Description
Customer Retention Specialist Location:
Federal Territory of Kuala Lumpur, Malaysia
Job Summary This role supports the Hong Kong business unit under Operations Shared Services by handling customer enquiries and service requests in line with SLAs, targets, and company standards. It also drives customer retention efforts and ensures a positive service experience through accurate, efficient, and compliant interactions.
Mandatory Skill‑set
Diploma or Degree holder
Must have minimum 5 years of customer service experience in life insurance
Strong understanding of life insurance products
Good awareness of regulatory requirements in the insurance industry
Must have proficiency in CRM/customer service tools
Tech‑savvy and adaptable
Excellent verbal and written communication
Fluent in spoken Cantonese (business proficiency)
Good analytical thinking, decision‑making, and problem‑solving skills
Ability to multitask and handle dynamic environments
Desired Skill‑set
In-depth product knowledge of company offerings
Ability to identify service improvement opportunities
Experience dealing with stakeholder coordination
Responsibilities
Make outbound calls to customers to understand concerns and prevent policy cancellations
Follow up with customers via calls or email regarding premium payments, coverage continuity, and policy reinstatements
Manage customer complaints and feedback, escalating when necessary
Provide accurate and timely responses within targeted turnaround times
Deliver a competent and positive service experience aligned with company standards
Adhere to regulations, internal guidelines, and procedures
Collaborate with HK Operations, Group Data, and internal stakeholders
Coordinate with external vendors when applicable
Assist managers on assigned projects
Support the business in achieving its financial targets
Should you be interested in this career opportunity, please send your updated resume to
at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
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Federal Territory of Kuala Lumpur, Malaysia
Job Summary This role supports the Hong Kong business unit under Operations Shared Services by handling customer enquiries and service requests in line with SLAs, targets, and company standards. It also drives customer retention efforts and ensures a positive service experience through accurate, efficient, and compliant interactions.
Mandatory Skill‑set
Diploma or Degree holder
Must have minimum 5 years of customer service experience in life insurance
Strong understanding of life insurance products
Good awareness of regulatory requirements in the insurance industry
Must have proficiency in CRM/customer service tools
Tech‑savvy and adaptable
Excellent verbal and written communication
Fluent in spoken Cantonese (business proficiency)
Good analytical thinking, decision‑making, and problem‑solving skills
Ability to multitask and handle dynamic environments
Desired Skill‑set
In-depth product knowledge of company offerings
Ability to identify service improvement opportunities
Experience dealing with stakeholder coordination
Responsibilities
Make outbound calls to customers to understand concerns and prevent policy cancellations
Follow up with customers via calls or email regarding premium payments, coverage continuity, and policy reinstatements
Manage customer complaints and feedback, escalating when necessary
Provide accurate and timely responses within targeted turnaround times
Deliver a competent and positive service experience aligned with company standards
Adhere to regulations, internal guidelines, and procedures
Collaborate with HK Operations, Group Data, and internal stakeholders
Coordinate with external vendors when applicable
Assist managers on assigned projects
Support the business in achieving its financial targets
Should you be interested in this career opportunity, please send your updated resume to
at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
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0
Customer Retention Executive
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 16 days ago
Job Viewed
Job Description
Overview
Customer Retention Executive role at MHA Consultancy Services Sdn Bhd. Base pay range
This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities
Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Job Requirements
SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably. Fluent in Mandarin (spoken & written) is an advantage. Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Details
Type: Permanent Position: Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits
Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities
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Customer Retention Executive role at MHA Consultancy Services Sdn Bhd. Base pay range
This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities
Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Job Requirements
SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably. Fluent in Mandarin (spoken & written) is an advantage. Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Details
Type: Permanent Position: Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits
Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities
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1
Customer Retention Coordinator
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 16 days ago
Job Viewed
Job Description
Job Summary
Customer Retention Executive - Sales (Loan & Financing) role with MHA Consultancy Services Sdn Bhd. Base pay range is provided by the employer; your actual pay will be based on skills and experience. Base pay range
This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Qualifications
SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably Fluent in Mandarin (spoken & written) is an advantage Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Intro
Type: Permanent Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits
Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Human Resources Services Get notified about new Customer Coordinator jobs in Kuala Lumpur, Malaysia and explore related opportunities.
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Customer Retention Executive - Sales (Loan & Financing) role with MHA Consultancy Services Sdn Bhd. Base pay range is provided by the employer; your actual pay will be based on skills and experience. Base pay range
This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Qualifications
SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably Fluent in Mandarin (spoken & written) is an advantage Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Intro
Type: Permanent Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits
Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Human Resources Services Get notified about new Customer Coordinator jobs in Kuala Lumpur, Malaysia and explore related opportunities.
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2
Client Relations Officer
Kuala Lumpur, Kuala Lumpur
moomoo
Posted today
Job Viewed
Job Description
Client Engagement and Relationship Management
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development
• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization
• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge
• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation
• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Minimum Qualifications
• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Working Conditions
• 5 working days per week. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.
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• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development
• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization
• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge
• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation
• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Minimum Qualifications
• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Working Conditions
• 5 working days per week. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.
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3
Client Relations Associate
Kuala Lumpur, Kuala Lumpur
Businesslist
Posted 14 days ago
Job Viewed
Job Description
Responsibilities
Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. Qualifications
Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. Benefits
Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork. Contact
Contact Li Lean Chan Quote job refJN- Phone number +60
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Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. Qualifications
Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. Benefits
Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork. Contact
Contact Li Lean Chan Quote job refJN- Phone number +60
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4
Client Relations Officer
Kuala Lumpur, Kuala Lumpur
Moomoo Financial Inc.
Posted 16 days ago
Job Viewed
Job Description
1. Client Engagement and Relationship Management
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. 2. Sales & Business Development
• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. 3. Product and Service Customization
• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. 4. Market Analysis and Industry Knowledge
• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. 5. Reporting and Documentation
• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. 6. Any Ad-hoc Duties as Assigned
• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • 5 working days per week. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.
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• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. 2. Sales & Business Development
• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. 3. Product and Service Customization
• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. 4. Market Analysis and Industry Knowledge
• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. 5. Reporting and Documentation
• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. 6. Any Ad-hoc Duties as Assigned
• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • 5 working days per week. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.
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5
Client Relations Officer
Kuala Lumpur, Kuala Lumpur
Moomoo MY
Posted 16 days ago
Job Viewed
Job Description
Client Relations Officer
Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia This range is provided by Moomoo MY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
MYR45,000.00/yr - MYR54,000.00/yr Responsibilities
Client Engagement and Relationship Management: Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development: Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization: Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge: Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation: Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Any ad-hoc duties as assigned Requirements
Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. 5 working days per week Language proficiency in English & Chinese. Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. Benefits
13-Month Salary (Contractual Bonus) Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable) Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment
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Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia This range is provided by Moomoo MY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
MYR45,000.00/yr - MYR54,000.00/yr Responsibilities
Client Engagement and Relationship Management: Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development: Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization: Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge: Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation: Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Any ad-hoc duties as assigned Requirements
Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. 5 working days per week Language proficiency in English & Chinese. Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work. Benefits
13-Month Salary (Contractual Bonus) Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable) Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment
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6
Public & Client Relations Partner
Kuala Lumpur, Kuala Lumpur
Apex Office Furniture Exporter
Posted 3 days ago
Job Viewed
Job Description
Public & Client Relations Partner We are seeking a confident and personable
Public & Client Relations Partner
to serve as the CEO’s connector to key clients, partners, and creative industry leaders. This role combines relationship management, client engagement and brand representation ensuring the interaction reflects the company’s image and supports business development initiatives.
Key Responsibilities Act as the CEO’s representative and primary point of contact for existing and potential clients, fostering a strong and long-term relationship.
Collaborate with the Sales and Business Development teams to arrange meetings, introductions, networking sessions, and client engagement initiatives.
Maintain and regularly update a comprehensive clients and prospects database segmented by company's current clients, past clients, target prospects, and warm/cold leads.
Research and maintain detailed client profiles, including company background, business focus, and personal preferences to assist the CEO build personalized interactions.
Plan and manage thoughtful relationship gestures such as curated gifts, tailored invitations, appreciation notes, and exclusive gatherings.
Represent the CEO and organization with confidence, professionalism, and grace in all client-facing interactions, ensuring the company’s reputation and values are upheld.
Handle sensitive client and business information with the utmost discretion and integrity.
Job Requirements Bachelor’s Degree in Business Administration, Public Relations, Marketing, Communications or any related field.
Minimum 2 years experience in client relations, executive support, or business development coordination.
Passionate about design, interiors and the creative world with being able to connect naturally with architects, designers and business leaders.
Fluent in English; ability to speak Mandarin is an added advantage.
Strong interpersonal, professional presence and socially intelligent to represent a high-profile organization.
Naturally engaging, people-oriented and confident in building rapport with senior levels clients.
Willing to work flexibly, including during evenings or weekends when required for meetings or clients engagement.
#J-18808-Ljbffr
Public & Client Relations Partner
to serve as the CEO’s connector to key clients, partners, and creative industry leaders. This role combines relationship management, client engagement and brand representation ensuring the interaction reflects the company’s image and supports business development initiatives.
Key Responsibilities Act as the CEO’s representative and primary point of contact for existing and potential clients, fostering a strong and long-term relationship.
Collaborate with the Sales and Business Development teams to arrange meetings, introductions, networking sessions, and client engagement initiatives.
Maintain and regularly update a comprehensive clients and prospects database segmented by company's current clients, past clients, target prospects, and warm/cold leads.
Research and maintain detailed client profiles, including company background, business focus, and personal preferences to assist the CEO build personalized interactions.
Plan and manage thoughtful relationship gestures such as curated gifts, tailored invitations, appreciation notes, and exclusive gatherings.
Represent the CEO and organization with confidence, professionalism, and grace in all client-facing interactions, ensuring the company’s reputation and values are upheld.
Handle sensitive client and business information with the utmost discretion and integrity.
Job Requirements Bachelor’s Degree in Business Administration, Public Relations, Marketing, Communications or any related field.
Minimum 2 years experience in client relations, executive support, or business development coordination.
Passionate about design, interiors and the creative world with being able to connect naturally with architects, designers and business leaders.
Fluent in English; ability to speak Mandarin is an added advantage.
Strong interpersonal, professional presence and socially intelligent to represent a high-profile organization.
Naturally engaging, people-oriented and confident in building rapport with senior levels clients.
Willing to work flexibly, including during evenings or weekends when required for meetings or clients engagement.
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7
Client Relations Associate (Luxury)
Kuala Lumpur, Kuala Lumpur
Michael Page
Posted 4 days ago
Job Viewed
Job Description
Be part of a globally renowned luxury brand. Opportunities to grow within the world of luxury retail. About Our Client
The client is a prestigious luxury maison known for its craftsmanship, timeless design, and impeccable customer service. With a strong heritage and global presence, the brand is dedicated to offering personalized and memorable experiences for every client who walks through its doors. Job Description
Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. The Successful Applicant
Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. What's on Offer
Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork.
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The client is a prestigious luxury maison known for its craftsmanship, timeless design, and impeccable customer service. With a strong heritage and global presence, the brand is dedicated to offering personalized and memorable experiences for every client who walks through its doors. Job Description
Manage boutique phone calls and emails promptly, ensuring smooth communication flow. Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements. Manage and coordinate client appointments, including scheduling, rescheduling, and walk-in arrangements. Greet and welcome customers upon arrival, ensuring an excellent first impression and customer experience. Inform retail staff of client arrivals or appointment changes and connect customers to the assigned SA. Maintain accurate CRM data for all new clients and daily boutique traffic reports. Support administrative tasks such as updating calendars, assisting with roster planning, and tracking email distribution. Ensure the boutique reception and welcome area remain presentable, and monitor inventory of welcome materials and beverages. The Successful Applicant
Minimum 5 years of experience in hospitality, guest relations, or customer service within a luxury or high-end environment. Exceptional interpersonal and communication skills, with a polished and professional demeanor. Strong organizational and multitasking abilities, able to manage appointments and boutique schedules effectively. High attention to detail, ensuring the boutique environment remains welcoming and refined at all times. Proficient in handling client databases and CRM tools. Fluent in English; proficiency in Mandarin or other languages is an advantage. What's on Offer
Opportunity to represent an iconic luxury brand with a strong international reputation. Competitive remuneration package with attractive staff benefits. Professional development and structured training opportunities. A sophisticated, customer-focused work environment that values excellence and teamwork.
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Customer Success Manager - Retention
Kuala Lumpur, Kuala Lumpur
The Access Group
Posted 16 days ago
Job Viewed
Job Description
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Customer Success Manager - Retention
role at
The Access Group We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. Job Overview As a
Digital CSM - Retention Specialist
within the Customer Success function, you will be responsible for managing and owning customer cancellation and downsell requests across our SHR and Paytronix portfolios in order to retain customers, reduce churn and improve the Gross Retention Rate. Key Responsibilities
Manage customer cancellation and downsell requests across SHR and Paytronix portfolios with focus on long-tail customer segments Engage with customers through multiple channels including telephone, videocalls, email, and digital touchpoints to address concerns and identify retention opportunities Execute proven retention playbooks and strategies developed from Access's successful European retention programs that have saved £50 million annually Take ownership of retention cases while collaborating effectively with cross-functional teams including Digital CSM, Sales, and Product teams to resolve customer needs Develop and maintain comprehensive knowledge of Access Hospitality Americas' products, customer segments, and competitive landscape to effectively support retention efforts Meet and exceed retention targets and KPIs including Save Rate, Saved Value, and customer satisfaction metrics Utilize Salesforce and other CRM tools to track retention activities, document customer interactions, and capture feedback to analyze churn trends and identify improvement areas Experience, Skills and Competencies
3+ years of experience in sales, customer service, retention, or customer success roles, preferably in SaaS or hospitality technology Fluent communication skills in English, both written and verbal, with ability to conduct professional conversations across multiple channels Excellent problem-solving abilities and conflict resolution skills with proven track record of turning challenging conversations into positive outcomes Ability to work independently during US hours, manage time efficiently, and handle multiple retention cases simultaneously The Access Group is one of the largest UK-headquartered business management software providers. We are committed to creating a welcoming and inclusive environment where everyone can thrive.
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Customer Success Manager - Retention
role at
The Access Group We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. Job Overview As a
Digital CSM - Retention Specialist
within the Customer Success function, you will be responsible for managing and owning customer cancellation and downsell requests across our SHR and Paytronix portfolios in order to retain customers, reduce churn and improve the Gross Retention Rate. Key Responsibilities
Manage customer cancellation and downsell requests across SHR and Paytronix portfolios with focus on long-tail customer segments Engage with customers through multiple channels including telephone, videocalls, email, and digital touchpoints to address concerns and identify retention opportunities Execute proven retention playbooks and strategies developed from Access's successful European retention programs that have saved £50 million annually Take ownership of retention cases while collaborating effectively with cross-functional teams including Digital CSM, Sales, and Product teams to resolve customer needs Develop and maintain comprehensive knowledge of Access Hospitality Americas' products, customer segments, and competitive landscape to effectively support retention efforts Meet and exceed retention targets and KPIs including Save Rate, Saved Value, and customer satisfaction metrics Utilize Salesforce and other CRM tools to track retention activities, document customer interactions, and capture feedback to analyze churn trends and identify improvement areas Experience, Skills and Competencies
3+ years of experience in sales, customer service, retention, or customer success roles, preferably in SaaS or hospitality technology Fluent communication skills in English, both written and verbal, with ability to conduct professional conversations across multiple channels Excellent problem-solving abilities and conflict resolution skills with proven track record of turning challenging conversations into positive outcomes Ability to work independently during US hours, manage time efficiently, and handle multiple retention cases simultaneously The Access Group is one of the largest UK-headquartered business management software providers. We are committed to creating a welcoming and inclusive environment where everyone can thrive.
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