338 Customer Relationship Management jobs in Malaysia

Dynamics 365 Technical Consultant – Hybrid (Bangsar, Malaysia) Location:

Bangsar, Malaysia (Hybrid) Experience:

3+ years What you’ll do: Work with business teams to understand needs and turn them into solutions using

Dynamics 365 CE

and

Power Platform . Customize and configure

D365 Sales, Customer Service, and Project Operations . Build workflows, plugins, and custom features with

C#, .NET, and JavaScript . Take part in Agile projects – planning, coding, testing, and reviews. Solve technical issues, improve performance, and support post go-live. Provide

support (L2–L3) , check system health, deploy updates, and keep systems stable. What we’re looking for: Degree in Computer Science, IT, or similar. 3+ years of experience

working with

Dynamics 365 Customer Engagement . Hands-on skills in customizing and extending D365 (workflows, plugins, integrations). Experience with

Power Apps, Power Automate, Power BI . Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.

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This job is in Customer Success, with remuneration up to RM6,000. Off days: 8 per month. You might like this job because it involves refining service plans, maintaining customer data, and optimizing products.

Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime + Benefits)

Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am

Job Description

• Evaluate daily performance to refine service plans and deliver valuable services to customers.
• Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
• Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
• Uploading and implementing changes to company systems and processes.

Job Requirements

• Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
• Basic Microsoft Excel skills.
• Willingness to work rotating shifts as the platform operates 24 hours every day.

Skills

• Online Communication
• Customer Service

Experience Level

#NoExperienceNeeded

Junior Executive

Job Specialisation

Pre-Sales / IT Business Analyst / Business Intelligence

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Regular Kuala Lumpur International Business Other Job ID:6083

Update 2025-08-07

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for a Customer Success Specialist, who will be the highest point of escalation for Trip.com’s customers and partners. You will be responsible for providing world-class service to improve customer retention and regain their confidence in Trip.com. You will handle customer issues from various aspects of our business and will work with the Customer Success Manager to continuously improve the customer experience.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team?

In this Role, you’ll get to

•Handle complaints, and various customer escalations, utilizing internal systems and product knowledge to achieve optimal customer resolution times.

•Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism

•Ensure all complaint cases and escalation tasks are diligently and promptly followed up, maintaining timely communication with customers for each case.

•Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination.

•Maintain effective communication and relationships between internal departments

•Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre.

•Provide feedback and improvement ideas promptly to the Technical Team.

•Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization.

What you'll Need to Succeed

•Preferably 1 to 2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills.

•Effective communication skills, both written and verbal, in English and/or Malay

•Demonstrate patience in all interactions with customers, affiliates, partners, and internal departments, maintaining a pleasant and professional tone.

•Ability to manage multiple tasks simultaneously and maximize productivity with effective time management skills.

•Dependable with strong attention to detail.

•Skilled in multitasking and adaptable to changes quickly.

•Ability to work both independently and as part of a team.

•Courteous with a strong customer service orientation.

•Proficient in computer navigation and PC knowledge.

•Able to work on a rotating shift, during weekends, public holidays, and festive seasons.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at

#J-18808-Ljbffr

This job is in Customer Success, with remuneration up to RM6,000. Off days: 8 per month. You might like this job because it involves refining service plans, maintaining customer data, and optimizing products. Monthly remuneration:

Up to RM6,000 (Basis Salary + Overtime + Benefits) Working Hours:

Morning shift 10am-10pm, Night shift 10pm-10am Job Description

Evaluate daily performance to refine service plans and deliver valuable services to customers. Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation. Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products. Uploading and implementing changes to company systems and processes. Job Requirements

Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate. Basic Microsoft Excel skills. Willingness to work rotating shifts as the platform operates 24 hours every day. Skills

Online Communication Customer Service Experience Level

#NoExperienceNeeded Junior Executive Job Specialisation

Pre-Sales / IT Business Analyst / Business Intelligence

#J-18808-Ljbffr

Regular Kuala Lumpur International Business Other Job ID:6083 Update 2025-08-07 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction We are looking for a Customer Success Specialist, who will be the highest point of escalation for Trip.com’s customers and partners. You will be responsible for providing world-class service to improve customer retention and regain their confidence in Trip.com. You will handle customer issues from various aspects of our business and will work with the Customer Success Manager to continuously improve the customer experience. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team? In this Role, you’ll get to •Handle complaints, and various customer escalations, utilizing internal systems and product knowledge to achieve optimal customer resolution times. •Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism •Ensure all complaint cases and escalation tasks are diligently and promptly followed up, maintaining timely communication with customers for each case. •Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination. •Maintain effective communication and relationships between internal departments •Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre. •Provide feedback and improvement ideas promptly to the Technical Team. •Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization. What you'll Need to Succeed •Preferably 1 to 2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills. •Effective communication skills, both written and verbal, in English and/or Malay •Demonstrate patience in all interactions with customers, affiliates, partners, and internal departments, maintaining a pleasant and professional tone. •Ability to manage multiple tasks simultaneously and maximize productivity with effective time management skills. •Dependable with strong attention to detail. •Skilled in multitasking and adaptable to changes quickly. •Ability to work both independently and as part of a team. •Courteous with a strong customer service orientation. •Proficient in computer navigation and PC knowledge. •Able to work on a rotating shift, during weekends, public holidays, and festive seasons. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link to learn more about What makes Trip.com Group a leading global travel service provider? Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! Find out more job opportunities at

ORTech: Your Path to Data-Driven Success

Join OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.

As a data-centric organization, we specialize in:

Data Engineering and Data Lakehouse Implementation

Data Management and Governance

Data Insights and Analytics

AI and Machine Learning

Our expertise extends to cutting-edge platforms like Alteryx, Tableau, Dremio, Cloudian, Snowflake, AWS, and Azure.

If you're passionate about data, innovation, and driving business outcomes, we invite you to explore our career opportunities.

Location: Menara Uncang Emas, Kuala Lumpur

Responsibilities

Serve as the primary point of contact for assigned customers to ensure satisfaction with ORTECH’s analytics, AI, and data engineering solutions.

Monitor customer software license expiry dates through partner/vendor portals or internal tracking systems and manage the renewal process.

Coordinate with Finance/Admin to issue invoices, process renewals, and follow up on payments to ensure timely settlement by customers.

Maintain accurate customer records, renewal tracking logs, and communication history.

Build strong, long-term relationships with customers to encourage ongoing adoption and retention of ORTECH’s solutions.

Conduct regular account reviews with customers to understand evolving needs and identify opportunities for upselling or cross-selling.

Track customer usage and adoption metrics, flagging risks of low engagement to relevant teams for proactive action.

Coordinate with Solution Engineers and Trainers to schedule customer onboarding, training sessions, and enablement workshops.

Document customer feedback and work with internal teams to improve products, services, and customer experience.

Support proposal follow-ups, contract renewals, and tender-related customer documentation when required.

Maintain familiarity with ORTECH’s portfolio (Alteryx, Tableau, Dremio, Cloudian, AI/LLM inference, graph analytics) to assist customers in achieving maximum value from their investments.

Requirements

Degree/Diploma in Business Administration, IT, Data Analytics, or a related field with a CGPA of 3.0+

Fresh graduates with strong communication and organizational skills are encouraged to apply

Excellent interpersonal and relationship-building skills

Strong organizational skills and attention to detail

Ability to communicate technical value propositions in business-friendly terms

Comfortable using web portals, spreadsheets, and CRM systems for tracking and reporting

Additional Points

Experience with analytics platforms is an advantage

Knowledge of CRM tools (e.g., HubSpot, Salesforce, Zoho) is beneficial

Familiarity with government or enterprise project environments is a plus

What We Offer:

Competitive salary and benefits package

One-year contract position with potential for permanent placement

Opportunity to work closely with customers on analytics and AI adoption initiatives

A collaborative and supportive work environment

Career Growth Path
At ORTECH, we offer clear career progression:

Senior Customer Success Executive – managing high-value accounts and overseeing renewals.

Customer Success Manager – leading customer success operations.

Head of Customer Experience – shaping retention and engagement strategies company-wide.

Employment Type:

One-year contract position with the potential for permanent placement.

Are you ready to take your data analytics skills to the next level? Apply today!

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Direct message the job poster from AI Rudder

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

You are a technically savvy consultant who sees the fun in owning the discovery, solution design, validation, and competitive aspects of opportunities.

About the job

1. You are a product evangelist with the ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.

2. You translate and align our products to maximize the customer’s ROI on value.

3. Identify where best to utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.

4. Conduct PoC/PoV to help customers understand the solutions to their business requirements.

5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.

6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements

You would have:

1. 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.

2. Software background is to must-have, Key Account service experience is nice to have.

3. Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.

4. Have business analytics experience and need to know SQL or other database languages.

5. Superior solution scoping abilities, using existing solutions and influencing new product development.

6. Strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting, Project Management, and Sales
• Industries Software Development, Technology, Information and Media, and Internet Marketplace Platforms

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Direct message the job poster from ParkIt Malaysia

Business Development at Parkit Malaysia – Innovating for Better Customer Experiences!

About Us

ParkIt is a digital platform in Malaysia that connects underutilized parking spaces with drivers primarily across the bustling Klang Valley area. Our goal is to make parking more accessible in our on-the-go society.

We collaborate with building management, car park operators, individual unit owners, and *drumroll please * We've recently started operating Park n Ride facilities by MRT!Some call us the “Airbnb for parking” (and we love it! )

As a Customer Success Associate, you’ll be part of our Customer Success team, focusing on B2C client, sourcing, communication, and onboarding. You’ll play a key role in growing our user base and making parking a breeze for everyone!

What You'll Be Doing

• Identify and source potential customers from various platforms and communities (outbound sale)
• Handle potential clients through our communication channel and other tools (B2C-focused)
• Introduce our business proposal and guide clients through the onboarding process
• Keep accurate records of outreach efforts and client responses
• Collaborate with the team to improve outreach strategies and boost conversion
• Share feedback on customer needs and help improve our services
• Support the Customer Success team with related tasks when needed

What We’re Looking For

• 1–3 years of experience in customer service, sales, or other people-focused roles (fresh grads are welcome if you have the right mindset!).
• Bachelor’s in any field
• Excellent communication and negotiation skills, with a passion for building relationships and trust.
• Self-driven, proactive, and eager to take initiative (you’re not afraid to start a conversation or solve a problem)
• Collaborative team player with a positive, can-do attitude.
• Quick to learn and adapt, especially in a dynamic and fast-paced environment.
• Organized and detail-oriented, able to manage outreach, follow-ups, and client records efficiently.
• Comfortable with digital tools and open to learning new platforms as part of daily work.
• Bonus points if you’ve worked at a startup before!

Why Join Us?

• Young, energetic & supportive team
• Real growth opportunities in a fast-moving company
• Your ideas are always welcome!
• Office right next to LRT Ara Damansara (5-min walk!)
• 14 days annual leave + vacation & birthday leave
• Competitive salary + bonus

Ready to help people park smarter and grow with us?

Apply now and let’s talk!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Consumer Services

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Join to apply for the Customer Success Manager role at Hexagon Asset Lifecycle Intelligence

Join to apply for the Customer Success Manager role at Hexagon Asset Lifecycle Intelligence

Direct message the job poster from Hexagon Asset Lifecycle Intelligence

Talent Acquisition Partner, APAC @ Hexagon

Job Overview

Hexagon’s Asset Lifecycle Intelligence division is seeking a Customer Success Manager to to collaborate directly with our largest Enterprise and Strategic customers. This role is crucial to the success of our strategic customers and will be instrumental in driving adoption and value realization of our solutions. You will be responsible for understanding our customers' needs and delivering an exceptional customer experience. By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact throughout their lifecycle. You will collaborate closely with the Sales, Services, Product, and Support teams.

The ideal candidate needs to reside in Malaysia. As the Customer Success Manager , you need to have a successful track record of managing and growing Fortune 500 customers, deliver strategic advice, and driving customer success. You must understand the motivations, business drivers, strategic goals, and desired business outcomes for your portfolio of large enterprise customers. You will lead cross-functional partnerships across your named customers and identify new ways our solutions can differentiate them in the market. Equipped with the knowledge of what it takes for customers to succeed with Hexagon, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Hexagon team, you’ll exemplify an empathetic, customer-centric perspective.

Responsibilities

Customer Portfolio Management: Maintain ownership of a portfolio of strategic customers, leveraging our Customer Success Methodology. Partner with customers to understand their motivations, business drivers, strategic goals, and desired business outcomes. Co-create joint customer success plans that include success metrics, engagement and adoption strategies, timelines, communication, and expansion plans.

Customer Journey Execution: Execute all phases of the customer journey, including onboarding, adoption, design and execution, change management consulting, business performance reviews, roadmap advisory, and renewal touchpoints.

Strategic Account Alignment: Partner closely with Sales Account Teams to align on strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, Quarterly Business Reviews, and identify expansion opportunities.

Risk Management: Proactively identify risks to the customer achieving their stated business goals or renewing their agreements. Work closely with the account team and internal stakeholders to build and execute a risk mitigation plan.

Business Value Delivery: Deliver business value and innovation to a customer’s business by understanding key business challenges and potential for growth.

Executive Relationship Building: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value.

Opportunity Identification: Identify opportunities for expansion of products and services to help drive success.

Technical Communication: Proactively communicate technical product updates, product roadmap, end-of-life notices, and other relevant updates.

Education / Qualifications

• Experience: 7-10 years of experience in a Customer Success, Consulting, or Account Management role managing large, complex Enterprise-level accounts.
• Consulting Skills: Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers.
• C-Level Communication: Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and adept at handling objections.
• Customer-Centric: Devoted to ensuring our customers’ success and adoption of Hexagon solutions. Advocate for regional customers’ needs.
• Cross-Functional Collaboration: Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience.
• Proactive Team Player: Self-motivated, proactive team player with a bias for action. Able to work effectively in a highly ambiguous, ever-changing environment. Capable of zooming into granular details and zooming out to understand the larger strategy and philosophy behind decisions.
• Process-Oriented: Driven, process-oriented person able to effectively balance competing priorities and make decisions that best support the customer, the team, and Hexagon. Technical Tools: Prior experience with Salesforce and/or a customer success tool such as Gainsight is advantageous.
• Mindset: Data-driven mindset with the ability to analyse customer metrics and trends. Familiarity with customer journey mapping and success planning
• Language Skills: Fluency in English & Bahasa Indonesia business language skills (reading, writing, listening).
  
  

Travel Requirements

• Occasional domestic and international travel is associated with this position – estimated at 10-30%.
  
  

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
  
  

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Software Development

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Junior Customer Success Manager (Entry-Level Role for Fresh Graduates)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Senior Manager / Manager, Customer Experience (OM)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Customer Success Account Manager Executive

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Client Relationship Specialist (Fintech) Technical Customer Success Manager, Vault

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Customer Success & Renewals Specialist - SEA

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Regional Customer Service Manager – Flights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

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