978 Customer Onboarding jobs in Malaysia

Introduction

Customer Onboarding Engineer

SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our SaaS offerings in Azure , we are seeking a customer-focused, versatile Solution Consultant to join our On-boarding Team.

In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed.

Job Description

Role Overview

As Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.

Key Responsibilities

• Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule.
• Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge).
• Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting.
• Develop and review XML-based configurations and data exchange schemas.
• Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations.
• Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns.
• Research emerging technologies and proactively identify areas for improvement.
• Provide ongoing support, troubleshooting, and documentation for deployed solutions.

Must-Have Skills & Experience

• Hands-on experience using GitHub for version control.
• Familiarity with YAML syntax and Helm charts for application configuration and deployment.
• Working knowledge of Kubernetes (no deep expertise required, but willingness to learn).
• Experience writing shell scripts (e.g., Bash) for automation and troubleshooting.
• Proficiency with SQL for data manipulation, reporting, and basic performance tuning.
• Solid understanding of XML-based configurations and integrations.
• Basic knowledge of SAML, SSO, and similar authentication and security protocols.
• Familiarity with REST APIs and how they fit into broader integration strategies.
• General understanding of networking fundamentals.
• Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance.
• Demonstrated ability to manage multiple projects and adapt to shifting priorities.

Nice-to-Have Experience

• Experience with financial crime, AML, KYC, or fraud detection solutions.
• Coding experience in one of the main modern languages: python, java, etc…
• Understanding of DevOps, CI/CD, and cloud automation best practices.
• Certification with any of the major cloud providers: GCP, AWS, Azure.

About Us

What We Offer:

• Competitive salary and benefits package.
• Flexible hybrid working model.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Access to the latest technologies and tools.
• A chance to make a tangible impact on cutting-edge industrial AI solutions.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

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Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here’s aone-minute videoabout our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

• Engage with prospects to understand their needs and assist in product setup.
• Coordinate with the sales team onboard prospects to customers.
• Conduct online product demos and product training.
• Helping the sales team in handling inbound sales inquiries promptly and professionally
• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Job Requirements:

• Passionate about hotel technology (software, system and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication skills and presentation skills.
• Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
• Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

• Has working experience in a sales department or customer-support department
• Familiar with SaaS (software-as-a-service) business
• Familiar with HubSpot
• Familiar with the hotel industry
• Understand inbound sales

Report to Work options:

• Melaka branch

You Should Join if:

• You enjoy solving customer’s problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

• You don’t enjoy learning new skills.
• You don’t enjoy interacting with customers remotely.
• You don’t enjoy helping customers gain more value for using our products.

Salary Range:

• RM 2,000 to RM 4,000 (not including commission)

Employee Benefits:

• Medical insurance coverage
• Free Flow of Snacks
• Casual dress code
• Monthly Potluck Party
• Attractive commission

Additional Perks for Your Role:

• HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
• HubSpot CRM Certification (Certificate with your name on if you pass the test)
• The mobile phone call and data plan allowance
• Coursera PLUS Subscription (for training & development)

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Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here’s aone-minute videoabout our products.

We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

• Engage with prospects to understand their needs and assist in product setup.
• Coordinate with the sales team onboard prospects to customers.
• Conduct online product demos and product training.
• Helping the sales team in handling inbound sales inquiries promptly and professionally
• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Job Requirements:

• Passionate about hotel technology (software, system and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication skills and presentation skills.
• Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
• Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

• Has working experience in a sales department or customer-support department
• Familiar with SaaS (software-as-a-service) business
• Familiar with HubSpot
• Familiar with the hotel industry
• Understand inbound sales

Report to Work options:

• Melaka branch

You Should Join if:

• You enjoy solving customer’s problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

• You don’t enjoy learning new skills.
• You don’t enjoy interacting with customers remotely.
• You don’t enjoy helping customers gain more value for using our products.

Salary Range:

• RM 2,000 to RM 4,000 (not including commission)

Employee Benefits:

• Medical insurance coverage
• Free Flow of Snacks
• Casual dress code
• Monthly Potluck Party
• Attractive commission

Additional Perks for Your Role:

• HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
• HubSpot CRM Certification (Certificate with your name on if you pass the test)
• The mobile phone call and data plan allowance
• Coursera PLUS Subscription (for training & development)

#J-18808-Ljbffr

Introduction

Customer Onboarding Engineer SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our

SaaS offerings in Azure , we are seeking a

customer-focused, versatile Solution Consultant

to join our On-boarding Team. In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed.

Job Description

Role Overview As Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements. Key Responsibilities Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule. Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge). Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting. Develop and review XML-based configurations and data exchange schemas. Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations. Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns. Research emerging technologies and proactively identify areas for improvement. Provide ongoing support, troubleshooting, and documentation for deployed solutions. Must-Have Skills & Experience Hands-on experience using GitHub for version control. Familiarity with YAML syntax and Helm charts for application configuration and deployment. Working knowledge of Kubernetes (no deep expertise required, but willingness to learn). Experience writing shell scripts (e.g., Bash) for automation and troubleshooting. Proficiency with SQL for data manipulation, reporting, and basic performance tuning. Solid understanding of XML-based configurations and integrations. Basic knowledge of SAML, SSO, and similar authentication and security protocols. Familiarity with REST APIs and how they fit into broader integration strategies. General understanding of networking fundamentals. Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance. Demonstrated ability to manage multiple projects and adapt to shifting priorities. Nice-to-Have Experience Experience with financial crime, AML, KYC, or fraud detection solutions. Coding experience in one of the main modern languages: python, java, etc… Understanding of DevOps, CI/CD, and cloud automation best practices. Certification with any of the major cloud providers: GCP, AWS, Azure.

About Us

What We Offer: Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions. SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

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SymphonyAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Customer Onboarding Engineer

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SymphonyAI SymphonyAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Be among the first 25 applicants Join to apply for the

Customer Onboarding Engineer

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SymphonyAI Introduction

Customer Onboarding Engineer

SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our

SaaS offerings in Azure , we are seeking a

customer-focused, versatile Solution Consultant

to join our On-boarding Team.

In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed.

Job Description

Role Overview

As Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.

Key Responsibilities

Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule. Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge). Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting. Develop and review XML-based configurations and data exchange schemas. Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations. Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns. Research emerging technologies and proactively identify areas for improvement. Provide ongoing support, troubleshooting, and documentation for deployed solutions.

Must-Have Skills & Experience

Hands-on experience using GitHub for version control. Familiarity with YAML syntax and Helm charts for application configuration and deployment. Working knowledge of Kubernetes (no deep expertise required, but willingness to learn). Experience writing shell scripts (e.g., Bash) for automation and troubleshooting. Proficiency with SQL for data manipulation, reporting, and basic performance tuning. Solid understanding of XML-based configurations and integrations. Basic knowledge of SAML, SSO, and similar authentication and security protocols. Familiarity with REST APIs and how they fit into broader integration strategies. General understanding of networking fundamentals. Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance. Demonstrated ability to manage multiple projects and adapt to shifting priorities.

Nice-to-Have Experience

Experience with financial crime, AML, KYC, or fraud detection solutions. Coding experience in one of the main modern languages: python, java, etc… Understanding of DevOps, CI/CD, and cloud automation best practices. Certification with any of the major cloud providers: GCP, AWS, Azure.

About Us

What We Offer:

Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Software Development Referrals increase your chances of interviewing at SymphonyAI by 2x Sign in to set job alerts for “Customer Engineer” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 9 months ago Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the PAMB | Assistant Manager, Customer Onboarding - Agency role at Prudential Assurance Malaysia Berhad

Join to apply for the PAMB | Assistant Manager, Customer Onboarding - Agency role at Prudential Assurance Malaysia Berhad

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope

The incumbent is responsible to provide best-in-class customer onboarding experience to support the Company’s business by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulatory.

The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skill, good leadership, be a team player, customer orientated and possesses supervisory skill. The incumbent is also required to work closely with other departments in delivering exceptional PRUexperience Service to customers.

Principal Duties & Responsibilities

• Underwrite and counter-signing subordinates referral cases in accordance with the prioritization given and within agreed Turnaround Time.
• Perform processing in accordance with underwriting guidelines, compliance regulatory and corporate requirements.
• Motivate subordinates towards achieving expected productivity, quality and performance.
• Coach and provide guidance to subordinates to acquire skill required to perform the job effectively, deliver exceptional PRUexperience Service to customer.
• Handle enquiries and provide immediate response to Agency Development team and Agency or Banca team.
• Assist superior in delivering training plan to subordinates. Involve in team discussion, case study / sharing.
• Monitor and review work systems and processes for the effective and efficient operations of the department.
• Highlight issue; provide feedback / suggestion or opportunities for improvement to management.
• Perform related duties and tasks as assigned by superior from time to time.
  
  
  

Qualifications

JOB SPECIFICATION:

• A degree in Biomedical Science, Biology, Health Science or any field related to human biology or public health.
  
  
  

Experience

• At least 3 years working experience in life and health insurance underwriting; or a basic degree with at least 3 years working experience.
  
  
  

Knowledge

• Excellent technical underwriting skills
• Confident decision-making skills
• Coaching – coach and develop team members
• Analytical and Problem solving skills – To handle and resolve customer enquiries through emphatic verbal and written communication
• Project Management Appreciation – participate in any underwriting projects
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other

Referrals increase your chances of interviewing at Prudential Assurance Malaysia Berhad by 2x

Sign in to set job alerts for “Assistant Customer Service Manager” roles.

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Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

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Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will bring product knowledge, consultative promotion, and account management skills to work cross-functionally with acquisitions, product, program, and same-store teams.

Qualifications Job responsibilities

• Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships. Share performance enhancing suggestions and promote other Google products.
• Provide advice to help advertisers get the return on their investment by working with them in a consultative role.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Ability to communicate in English and Mandarin fluently to interact with local stakeholders in this customer-facing role.

Preferred qualifications

• 3 years of experience in advertising, consultative sales, business development, or management consulting.
• Ability to reach out to customers by cold calling and helping them to grow their business.

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Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

Working with our valuable new customers as they go through a sustainable onboarding period, you will set the goal and the strategy for how their products and services reach users. You will own a set of new customers to make them successful long-term and grow the next generation of high-potential customers for Google.

In this role, you will grow strengths in product knowledge, consultative promotions (we upsell/pitch to our clients), and account management, work cross-functionally with our acquisitions, product, program, and same-store teams.

Qualifications Job responsibilities

• Manage a new customer portfolio to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in English and Vietnamese fluently as this is a customer-facing role that requires interactions in Vietnamese with local stakeholders.

Preferred qualifications

• 3 years of experience in advertising, consultative sales, business development, or management consulting.
• Ability to reach out to customers/cold calling, help customers to add value to their business.

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National Contract Logistics Customer Onboarding Project Manager

Join to apply for the National Contract Logistics Customer Onboarding Project Manager role at Kuehne+Nagel

National Contract Logistics Customer Onboarding Project Manager

3 days ago Be among the first 25 applicants

Join to apply for the National Contract Logistics Customer Onboarding Project Manager role at Kuehne+Nagel

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.



As our Customer Onboarding Project Manager, you’ll be at the forefront of launching and stabilizing new client operations in our Contract Logistics business. Your ability to plan, coordinate, and execute complex onboarding projects will ensure smooth transitions and operational excellence for our customers.

How you create impact

• Lead end-to-end project management of customer onboarding initiatives, from kickoff through go-live and stabilization.
• Coordinate across internal teams (operations, IT, HR, finance, and commercial) to align on scope, timelines, and deliverables.
• Act as the primary customer interface during the onboarding process, ensuring alignment, transparency, and satisfaction.
• Identify risks and issues early, develop mitigation plans, and maintain project momentum.
• Prepare and present regular project updates and post-mortem reports to senior stakeholders and customers.
• Ensure that customer SOPs, KPIs, and operational processes are documented, tested, and ready before go-live.
• Drive continuous improvement in onboarding methodology, toolkits, and best practices.
  
  

What we would like you to bring

• A relevant degree in Logistics, Supply Chain, Business, or Project Management.
• 5–7 years’ experience managing onboarding or implementation projects in contract logistics, 3PL, or related sectors.
• Proven track record of handling multiple projects with tight deadlines across multiple stakeholders.
• PMP or equivalent project management certification is a plus.
• Strong knowledge of warehouse operations, WMS, and logistics processes.
• Excellent communication, presentation, and interpersonal skills to manage customer expectations and internal teams.
• Proficiency in project planning tools (e.g., MS Project, Smartsheet) and Microsoft Office Suite.
• Fluent in English and local language (if applicable).
  
  

What's in it for you

• A dynamic regional role with high visibility across commercial and operational leadership teams.
• Opportunities to lead onboarding projects for major global and local clients across diverse industries.
• Career path into senior project leadership or operational excellence roles.
• Exposure to innovation in contract logistics, automation, and digital implementation.
• A culture that empowers ownership, collaboration, and growth.
  
  

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Distribution and Supply Chain
• Industries Transportation, Logistics, Supply Chain and Storage

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