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Customer Onboarding Engineer
Kuala Lumpur, Kuala Lumpur
SymphonyAI
Posted 15 days ago
Job Viewed
Job Description
SymphonyAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job
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Customer Onboarding Engineer
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SymphonyAI SymphonyAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Be among the first 25 applicants Join to apply for the
Customer Onboarding Engineer
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SymphonyAI Introduction
Customer Onboarding Engineer
SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our
SaaS offerings in Azure , we are seeking a
customer-focused, versatile Solution Consultant
to join our On-boarding Team.
In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed.
Job Description
Role Overview
As Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.
Key Responsibilities
Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule. Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge). Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting. Develop and review XML-based configurations and data exchange schemas. Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations. Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns. Research emerging technologies and proactively identify areas for improvement. Provide ongoing support, troubleshooting, and documentation for deployed solutions.
Must-Have Skills & Experience
Hands-on experience using GitHub for version control. Familiarity with YAML syntax and Helm charts for application configuration and deployment. Working knowledge of Kubernetes (no deep expertise required, but willingness to learn). Experience writing shell scripts (e.g., Bash) for automation and troubleshooting. Proficiency with SQL for data manipulation, reporting, and basic performance tuning. Solid understanding of XML-based configurations and integrations. Basic knowledge of SAML, SSO, and similar authentication and security protocols. Familiarity with REST APIs and how they fit into broader integration strategies. General understanding of networking fundamentals. Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance. Demonstrated ability to manage multiple projects and adapt to shifting priorities.
Nice-to-Have Experience
Experience with financial crime, AML, KYC, or fraud detection solutions. Coding experience in one of the main modern languages: python, java, etc… Understanding of DevOps, CI/CD, and cloud automation best practices. Certification with any of the major cloud providers: GCP, AWS, Azure.
About Us
What We Offer:
Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at SymphonyAI by 2x Sign in to set job alerts for “Customer Engineer” roles.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 9 months ago Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 3 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Support Engineer- Dynamics 365 Customer Engagement(CE)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Quality Assurance (Open to fresh graduates) - Operations, SG Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Associate, Over-the-Top and Cloud Platform
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 4 days ago Senior Associate, Service Delivery Support Engineer
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Specialist, Consumer Deposits Mass Affluent &
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Customer Onboarding Engineer
role at
SymphonyAI SymphonyAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Be among the first 25 applicants Join to apply for the
Customer Onboarding Engineer
role at
SymphonyAI Introduction
Customer Onboarding Engineer
SymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our
SaaS offerings in Azure , we are seeking a
customer-focused, versatile Solution Consultant
to join our On-boarding Team.
In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed.
Job Description
Role Overview
As Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.
Key Responsibilities
Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule. Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge). Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting. Develop and review XML-based configurations and data exchange schemas. Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations. Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns. Research emerging technologies and proactively identify areas for improvement. Provide ongoing support, troubleshooting, and documentation for deployed solutions.
Must-Have Skills & Experience
Hands-on experience using GitHub for version control. Familiarity with YAML syntax and Helm charts for application configuration and deployment. Working knowledge of Kubernetes (no deep expertise required, but willingness to learn). Experience writing shell scripts (e.g., Bash) for automation and troubleshooting. Proficiency with SQL for data manipulation, reporting, and basic performance tuning. Solid understanding of XML-based configurations and integrations. Basic knowledge of SAML, SSO, and similar authentication and security protocols. Familiarity with REST APIs and how they fit into broader integration strategies. General understanding of networking fundamentals. Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance. Demonstrated ability to manage multiple projects and adapt to shifting priorities.
Nice-to-Have Experience
Experience with financial crime, AML, KYC, or fraud detection solutions. Coding experience in one of the main modern languages: python, java, etc… Understanding of DevOps, CI/CD, and cloud automation best practices. Certification with any of the major cloud providers: GCP, AWS, Azure.
About Us
What We Offer:
Competitive salary and benefits package. Flexible hybrid working model. Opportunities for professional growth and development. Collaborative and inclusive work environment. Access to the latest technologies and tools. A chance to make a tangible impact on cutting-edge industrial AI solutions.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at SymphonyAI by 2x Sign in to set job alerts for “Customer Engineer” roles.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 9 months ago Chatbot (Open to Fresh Graduates) - Operations, SG Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 3 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Support Engineer- Dynamics 365 Customer Engagement(CE)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Quality Assurance (Open to fresh graduates) - Operations, SG Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Associate, Over-the-Top and Cloud Platform
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 4 days ago Senior Associate, Service Delivery Support Engineer
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Specialist, Consumer Deposits Mass Affluent &
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
0
Customer Onboarding Manager - Malaysia
Kuala Lumpur, Kuala Lumpur
Insider
Posted 1 day ago
Job Viewed
Job Description
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN and more.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the Forrester Wave for Cross‑Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in the Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in the Top 10 Best Software Products with the most #1 rankings alongside Google, Zoom, and Monday.com. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.
Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting‑edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
Role Description
The Customer Onboarding Manager is one of the first members of the post‑sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1‑to‑1 personalization driven by the client’s data.
Responsible for understanding client’s business requirements and use‑cases, managing project delivery, and ensuring accelerated time‑to‑value realisation from their investment in Insider.
It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team and is responsible for ensuring smooth, timely, and complete Insider platform adoption and client confidence in their new system.
Using a combination of hands‑on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will provide technical guidance to the client, supporting them through setup while having a full understanding of the client’s application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner.
Job Description
You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology.
Help our clients understand their needs and which of our features and products best match their goals and expectations.
Make sure our clients are utilizing our technology at their best so that we can fully provide them our world‑class service. You’ll monitor and facilitate the customer’s adoption of our technology.
Work with our data‑geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation.
Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology.
Plan strategies to help the customers meet their objectives, prioritising and driving resolution on escalated customer issues.
Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.
What we expect from you.
A university degree in Business, Marketing, or related fields.
4+ years relevant work experience in customer‑facing customer success, account management, or strategic consulting organisation within Martech or SaaS.
Strong communication skills in both writing and speaking (English & Malay).
High sense of responsibility and accountability.
A strategic thinker with excellent project management skills.
Customer‑oriented and able to establish a robust relationship with the assigned customer base.
A self‑motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
We provide equal opportunity in a zero‑discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
#J-18808-Ljbffr
About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN and more.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the Forrester Wave for Cross‑Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in the Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in the Top 10 Best Software Products with the most #1 rankings alongside Google, Zoom, and Monday.com. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.
Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting‑edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
Role Description
The Customer Onboarding Manager is one of the first members of the post‑sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1‑to‑1 personalization driven by the client’s data.
Responsible for understanding client’s business requirements and use‑cases, managing project delivery, and ensuring accelerated time‑to‑value realisation from their investment in Insider.
It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team and is responsible for ensuring smooth, timely, and complete Insider platform adoption and client confidence in their new system.
Using a combination of hands‑on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will provide technical guidance to the client, supporting them through setup while having a full understanding of the client’s application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner.
Job Description
You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology.
Help our clients understand their needs and which of our features and products best match their goals and expectations.
Make sure our clients are utilizing our technology at their best so that we can fully provide them our world‑class service. You’ll monitor and facilitate the customer’s adoption of our technology.
Work with our data‑geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation.
Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology.
Plan strategies to help the customers meet their objectives, prioritising and driving resolution on escalated customer issues.
Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.
What we expect from you.
A university degree in Business, Marketing, or related fields.
4+ years relevant work experience in customer‑facing customer success, account management, or strategic consulting organisation within Martech or SaaS.
Strong communication skills in both writing and speaking (English & Malay).
High sense of responsibility and accountability.
A strategic thinker with excellent project management skills.
Customer‑oriented and able to establish a robust relationship with the assigned customer base.
A self‑motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
We provide equal opportunity in a zero‑discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Onboarding Associate (APAC)
Petaling Jaya, Selangor
SYNNEX Corporation
Posted 15 days ago
Job Viewed
Job Description
Customer Onboarding Associate (APAC) page is loaded# Customer Onboarding Associate (APAC)locations:
Petaling Jaya, Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
R43546# **Job Purpose:**The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience.This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams.# **Responsibilities:*** Manage the full onboarding process from request to completion.* Guide customers through digital onboarding tools with training and support.* Ensure timely onboarding within SLA and resolve any issues quickly.* Partner with Sales, Credit, Operations, and other teams to streamline processes.* Maintain accurate customer data in SAP, JDE, and onboarding systems.* Act as a compliance gatekeeper, ensuring all activities meet company standards.# **Knowledge, Skills and Experience:*** 1 to 3 Years of relevant work experience.* Strong focus on delivering a seamless customer experience, regardless of process complexity.* Relevant experience in customer service, onboarding, or a shared services/multinational environment.* Customer-success and business-focused mindset with a strong sense of accountability.* Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus.* Proven ability to work independently and effectively in a structured, office-based environment.* Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools.* Ability to perform under pressure while maintaining quality and compliance.* Proactive in acquiring new product knowledge and skills.* Collaborative team player with strong interpersonal skills.**Key Skills**At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.* **Elective Benefits:** Our programs are tailored to your country to best accommodate your lifestyle.* **Grow Your Career:** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.* **Elevate Your Personal Well-Being:** Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.* **Diversity, Equity & Inclusion:** It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.* **Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.* **Connect with Your Community:** Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. #J-18808-Ljbffr
Petaling Jaya, Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
R43546# **Job Purpose:**The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience.This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams.# **Responsibilities:*** Manage the full onboarding process from request to completion.* Guide customers through digital onboarding tools with training and support.* Ensure timely onboarding within SLA and resolve any issues quickly.* Partner with Sales, Credit, Operations, and other teams to streamline processes.* Maintain accurate customer data in SAP, JDE, and onboarding systems.* Act as a compliance gatekeeper, ensuring all activities meet company standards.# **Knowledge, Skills and Experience:*** 1 to 3 Years of relevant work experience.* Strong focus on delivering a seamless customer experience, regardless of process complexity.* Relevant experience in customer service, onboarding, or a shared services/multinational environment.* Customer-success and business-focused mindset with a strong sense of accountability.* Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus.* Proven ability to work independently and effectively in a structured, office-based environment.* Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools.* Ability to perform under pressure while maintaining quality and compliance.* Proactive in acquiring new product knowledge and skills.* Collaborative team player with strong interpersonal skills.**Key Skills**At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.* **Elective Benefits:** Our programs are tailored to your country to best accommodate your lifestyle.* **Grow Your Career:** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.* **Elevate Your Personal Well-Being:** Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.* **Diversity, Equity & Inclusion:** It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.* **Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.* **Connect with Your Community:** Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Onboarding Associate (APAC)
Petaling Jaya, Selangor
SYNNEX
Posted 15 days ago
Job Viewed
Job Description
Job Purpose:
The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience. This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams. Responsibilities:
Manage the full onboarding process from request to completion.
Guide customers through digital onboarding tools with training and support.
Ensure timely onboarding within SLA and resolve any issues quickly.
Partner with Sales, Credit, Operations, and other teams to streamline processes.
Maintain accurate customer data in SAP, JDE, and onboarding systems.
Act as a compliance gatekeeper, ensuring all activities meet company standards.
Knowledge, Skills and Experience:
1 to 3 Years of relevant work experience.
Strong focus on delivering a seamless customer experience, regardless of process complexity.
Relevant experience in customer service, onboarding, or a shared services/multinational environment.
Customer-success and business-focused mindset with a strong sense of accountability.
Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus.
Proven ability to work independently and effectively in a structured, office-based environment.
Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools.
Ability to perform under pressure while maintaining quality and compliance.
Proactive in acquiring new product knowledge and skills.
Collaborative team player with strong interpersonal skills.
Key Skills At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:
Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being:
Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:
It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community:
Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
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The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience. This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams. Responsibilities:
Manage the full onboarding process from request to completion.
Guide customers through digital onboarding tools with training and support.
Ensure timely onboarding within SLA and resolve any issues quickly.
Partner with Sales, Credit, Operations, and other teams to streamline processes.
Maintain accurate customer data in SAP, JDE, and onboarding systems.
Act as a compliance gatekeeper, ensuring all activities meet company standards.
Knowledge, Skills and Experience:
1 to 3 Years of relevant work experience.
Strong focus on delivering a seamless customer experience, regardless of process complexity.
Relevant experience in customer service, onboarding, or a shared services/multinational environment.
Customer-success and business-focused mindset with a strong sense of accountability.
Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus.
Proven ability to work independently and effectively in a structured, office-based environment.
Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools.
Ability to perform under pressure while maintaining quality and compliance.
Proactive in acquiring new product knowledge and skills.
Collaborative team player with strong interpersonal skills.
Key Skills At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:
Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being:
Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:
It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community:
Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
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This advertiser has chosen not to accept applicants from your region.
3
Customer Onboarding Associate (APAC)
Petaling Jaya, Selangor
Tec D Malaysia
Posted 15 days ago
Job Viewed
Job Description
The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience. This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams. Responsibilities: Manage the full onboarding process from request to completion. Guide customers through digital onboarding tools with training and support. Ensure timely onboarding within SLA and resolve any issues quickly. Partner with Sales, Credit, Operations, and other teams to streamline processes. Maintain accurate customer data in SAP, JDE, and onboarding systems. Act as a compliance gatekeeper, ensuring all activities meet company standards. Knowledge, Skills and Experience: 1 to 3 Years of relevant work experience. Strong focus on delivering a seamless customer experience, regardless of process complexity. Relevant experience in customer service, onboarding, or a shared services/multinational environment. Customer-success and business-focused mindset with a strong sense of accountability. Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus. Proven ability to work independently and effectively in a structured, office-based environment. Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools. Ability to perform under pressure while maintaining quality and compliance. Proactive in acquiring new product knowledge and skills. Collaborative team player with strong interpersonal skills. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
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4
Assistant Manager, Customer Onboarding
Kuala Lumpur, Kuala Lumpur
AIA Hong Kong
Posted 15 days ago
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come. If that interests you, read on. About the Role
To review and underwrite complicated cases and achieve high settlement ratio. To evaluate and countersign cases recommended by the junior underwriter, to make prudent business-focused decisions effectively and timely. To ensure Turn-Around-Time and service level is efficiently managed. Key Responsibilities
Assess and underwrite complex cases to achieve a high settlement ratio. Review and approve cases recommended by junior underwriters, ensuring prudent, business-focused, and timely decision-making. Maintain efficient turnaround times and service levels to enhance operational effectiveness. Engage professionally with business partners and Life Planners, providing expert consultation and support. Offer technical guidance, propose solutions, and assist agents in finalizing cases. Deliver priority consultation and underwriting services for premier Life Planners. Conduct underwriting workshops, clinics, and roadshows to enhance knowledge sharing. Oversee compliance screening tasks and ensure adherence to regulatory and procedural requirements for the New Business Underwriting Department. Manage and resolve complaint cases with top-priority service and professionalism. Perform additional duties as assigned by Supervisors or the Head of Department to support operational needs. Minimum Job Requirements
A tertiary qualification in Medical Science or a related field is preferred. At least five years of experience in life insurance underwriting, with expertise in medical and financial underwriting and legal aspects of life insurance. Strong interpersonal and communication skills, with the ability to collaborate effectively across teams. Proven ability to provide clear guidance, share insights, and support team development. Ability to build trust and maintain strong professional relationships at all levels. A proactive mindset with the capacity to deliver high-quality work under pressure. Willingness to be based at one of our branch locations. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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To review and underwrite complicated cases and achieve high settlement ratio. To evaluate and countersign cases recommended by the junior underwriter, to make prudent business-focused decisions effectively and timely. To ensure Turn-Around-Time and service level is efficiently managed. Key Responsibilities
Assess and underwrite complex cases to achieve a high settlement ratio. Review and approve cases recommended by junior underwriters, ensuring prudent, business-focused, and timely decision-making. Maintain efficient turnaround times and service levels to enhance operational effectiveness. Engage professionally with business partners and Life Planners, providing expert consultation and support. Offer technical guidance, propose solutions, and assist agents in finalizing cases. Deliver priority consultation and underwriting services for premier Life Planners. Conduct underwriting workshops, clinics, and roadshows to enhance knowledge sharing. Oversee compliance screening tasks and ensure adherence to regulatory and procedural requirements for the New Business Underwriting Department. Manage and resolve complaint cases with top-priority service and professionalism. Perform additional duties as assigned by Supervisors or the Head of Department to support operational needs. Minimum Job Requirements
A tertiary qualification in Medical Science or a related field is preferred. At least five years of experience in life insurance underwriting, with expertise in medical and financial underwriting and legal aspects of life insurance. Strong interpersonal and communication skills, with the ability to collaborate effectively across teams. Proven ability to provide clear guidance, share insights, and support team development. Ability to build trust and maintain strong professional relationships at all levels. A proactive mindset with the capacity to deliver high-quality work under pressure. Willingness to be based at one of our branch locations. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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5
Customer Onboarding Analyst (Singapore Market)
American Express
Posted 3 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**Role & Responsibilities:**
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Handling customer queries received via phone call, email correspondence received by fax or post.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
+ Taking on-job-training (OJT) support role for the new hires.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ University graduates or equivalent required
+ Fluency in English. Mandarin and reading Chinese is an added advantage to this position
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**Role & Responsibilities:**
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Handling customer queries received via phone call, email correspondence received by fax or post.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
+ Taking on-job-training (OJT) support role for the new hires.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ University graduates or equivalent required
+ Fluency in English. Mandarin and reading Chinese is an added advantage to this position
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
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This advertiser has chosen not to accept applicants from your region.
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6
Customer Onboarding Specialist (Hong Kong Market)
American Express
Posted 8 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**How will you make an impact in this role?**
**Role & Responsibilities:**
+ Handle incoming, outgoing calls and emails for card applications related matters
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ Diploma and bachelor degree preferred
+ 2 years customer service experience
+ Language proficiency in English, Mandarin and Cantonese (both read, verbal and written)
+ We service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 8.30am to 5.30pm including Malaysia Public Holiday.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**How will you make an impact in this role?**
**Role & Responsibilities:**
+ Handle incoming, outgoing calls and emails for card applications related matters
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ Diploma and bachelor degree preferred
+ 2 years customer service experience
+ Language proficiency in English, Mandarin and Cantonese (both read, verbal and written)
+ We service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 8.30am to 5.30pm including Malaysia Public Holiday.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Onboarding Team Lead Kuala Lumpur
Kuala Lumpur, Kuala Lumpur
StoreHub Sdn Bhd, OneStoreHub Pte Ltd
Posted 15 days ago
Job Viewed
Job Description
Overview
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! In the
Onboarding Team Lead
role, you’ll be leading our Onboarding Team to deliver fast, delightful, and impactful activation experiences for our customers. You’ll coach a team of onboarding managers and specialists, own the full onboarding journey, and leverage AI tools and automation to drive both efficiency and customer satisfaction. We’re looking for someone who’s tech-savvy, strategic yet hands-on, and passionate about helping SMEs succeed through a seamless onboarding journey. Responsibilities
Team Leadership & Coaching: Lead, coach, and manage a team of 11 onboarding managers and specialists Evaluate performance, provide feedback, and build a culture of continuous learning and accountability Onboarding Process Ownership
Own and continuously improve the end-to-end onboarding process with a focus on scalability and customer impact Handle onboarding escalations and ensure merchants go live successfully and on time AI & Automation
Implement AI-powered tools (e.g., ChatGPT, Gemini) to automate workflows, generate insights, and improve productivity Build playbooks and training programs using AI to scale team performance Collaboration & Alignment
Partner with Sales, Product, and Support teams to align onboarding goals with broader company objectives Provide structured customer feedback to improve product and processes Performance Tracking
Monitor and report on key metrics including Go Live rate, CSAT, conversion, and team productivity Drive onboarding services and cross-selling revenue opportunities How you will need to be
Strategic thinker with an execution-first mindset Hands-on leader who can inspire, coach, and guide the team Strong communicator and collaborator, able to work cross-functionally Data-driven, curious, and always looking for better ways to do things Comfortable working in a fast-paced, tech-forward environment What you need to have
5–8 years of experience in SaaS onboarding, customer success, or implementation roles 2+ years in a team lead or people management position Solid experience with onboarding/project management methods and tools Hands-on exposure to AI tools (e.g., ChatGPT, Gemini) or automation workflows Strong analytical skills and proven process optimization experience Excellent client-facing, interpersonal, and communication skills Background in SaaS, tech startups, or POS-related industries is a plus What makes working at StoreHub awesome (and refreshing!)
Our people – StoreHubbers are some of the smartest and most interesting people you’ll work with. Expect a lot of peer-learning. Culture of Candour – We embrace directness, hate bureaucracy, and move fast. If you’re tired of corporate nonsense, you’ll feel right at home. Cutting edge tools – If something can be automated, we’ll make it happen. Impact, not just effort – We value results over hours clocked. CHANGE – our core values are super important to us. The more you resonate with them, the better you’ll fit in:
Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! In the
Onboarding Team Lead
role, you’ll be leading our Onboarding Team to deliver fast, delightful, and impactful activation experiences for our customers. You’ll coach a team of onboarding managers and specialists, own the full onboarding journey, and leverage AI tools and automation to drive both efficiency and customer satisfaction. We’re looking for someone who’s tech-savvy, strategic yet hands-on, and passionate about helping SMEs succeed through a seamless onboarding journey. Responsibilities
Team Leadership & Coaching: Lead, coach, and manage a team of 11 onboarding managers and specialists Evaluate performance, provide feedback, and build a culture of continuous learning and accountability Onboarding Process Ownership
Own and continuously improve the end-to-end onboarding process with a focus on scalability and customer impact Handle onboarding escalations and ensure merchants go live successfully and on time AI & Automation
Implement AI-powered tools (e.g., ChatGPT, Gemini) to automate workflows, generate insights, and improve productivity Build playbooks and training programs using AI to scale team performance Collaboration & Alignment
Partner with Sales, Product, and Support teams to align onboarding goals with broader company objectives Provide structured customer feedback to improve product and processes Performance Tracking
Monitor and report on key metrics including Go Live rate, CSAT, conversion, and team productivity Drive onboarding services and cross-selling revenue opportunities How you will need to be
Strategic thinker with an execution-first mindset Hands-on leader who can inspire, coach, and guide the team Strong communicator and collaborator, able to work cross-functionally Data-driven, curious, and always looking for better ways to do things Comfortable working in a fast-paced, tech-forward environment What you need to have
5–8 years of experience in SaaS onboarding, customer success, or implementation roles 2+ years in a team lead or people management position Solid experience with onboarding/project management methods and tools Hands-on exposure to AI tools (e.g., ChatGPT, Gemini) or automation workflows Strong analytical skills and proven process optimization experience Excellent client-facing, interpersonal, and communication skills Background in SaaS, tech startups, or POS-related industries is a plus What makes working at StoreHub awesome (and refreshing!)
Our people – StoreHubbers are some of the smartest and most interesting people you’ll work with. Expect a lot of peer-learning. Culture of Candour – We embrace directness, hate bureaucracy, and move fast. If you’re tired of corporate nonsense, you’ll feel right at home. Cutting edge tools – If something can be automated, we’ll make it happen. Impact, not just effort – We value results over hours clocked. CHANGE – our core values are super important to us. The more you resonate with them, the better you’ll fit in:
Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
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This advertiser has chosen not to accept applicants from your region.
8
Business Architect / Business Analyst, Technology Solutions (Customer Onboarding & Service)
Kuala Lumpur, Kuala Lumpur
OCBC
Posted 15 days ago
Job Viewed
Job Description
Business Architect / Business Analyst, Technology Solutions (Customer Onboarding & Service)
We are Singapore’s longest established bank, dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. Position Overview We are seeking a highly skilled and experienced Business Analyst to join our team for further expanding our Group Customer Onboarding System and Customer Relationship Management (CRM) System to streamline the customer onboarding process, the case management and straight through process (STP) various customer’s service requests. Key Responsibilities
Develop and maintain a comprehensive understanding of the Customer Onboarding / CRM from front to back including how front office (branches, contact centres, digital channels) obtain the customer requests and routing to backend operation processing if the requests are not Straight through processed. Design and document end-to-end customer service fulfilment process models, business architecture diagrams, data flows, and integration points with other systems, especially for cases that can be STP. Collaborate with business stakeholders, product managers and operation users to understand regional business requirements and translate them into user stories/functional specifications. Collaborate with internal technology teams to ensure the system implementation is aligned with business requirements and industry best practices. Evaluate business processes, conduct impact analysis and feasibility studies, and provide compelling and innovative solutions. Analyze and evaluate existing processes and systems to identify areas for improvement and optimization. Provide guidance and support to business analysts and development teams across different phases of implementation. Stay up to date with industry trends, latest technology, and best practices in modernizing systems and automating processes. Key Qualifications
Good knowledge in end-to-end business process in Banking’s Customer Onboarding / Customer Relationship management (CRM). Knowledge in either Consumer or Corporate Banking’s Customer Services would be added advantages. Experience in Digital Banking & business process reengineering project will be added advantages. Possess business analysis experience. Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required. Good oral and written communication skills, including documentation and presentation skills. Comfortable communicating across business divisions and levels of seniority. What We Offer Competitive base salary, a suite of holistic, flexible benefits, community initiatives, industry-leading learning and professional development opportunities.
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We are Singapore’s longest established bank, dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. Position Overview We are seeking a highly skilled and experienced Business Analyst to join our team for further expanding our Group Customer Onboarding System and Customer Relationship Management (CRM) System to streamline the customer onboarding process, the case management and straight through process (STP) various customer’s service requests. Key Responsibilities
Develop and maintain a comprehensive understanding of the Customer Onboarding / CRM from front to back including how front office (branches, contact centres, digital channels) obtain the customer requests and routing to backend operation processing if the requests are not Straight through processed. Design and document end-to-end customer service fulfilment process models, business architecture diagrams, data flows, and integration points with other systems, especially for cases that can be STP. Collaborate with business stakeholders, product managers and operation users to understand regional business requirements and translate them into user stories/functional specifications. Collaborate with internal technology teams to ensure the system implementation is aligned with business requirements and industry best practices. Evaluate business processes, conduct impact analysis and feasibility studies, and provide compelling and innovative solutions. Analyze and evaluate existing processes and systems to identify areas for improvement and optimization. Provide guidance and support to business analysts and development teams across different phases of implementation. Stay up to date with industry trends, latest technology, and best practices in modernizing systems and automating processes. Key Qualifications
Good knowledge in end-to-end business process in Banking’s Customer Onboarding / Customer Relationship management (CRM). Knowledge in either Consumer or Corporate Banking’s Customer Services would be added advantages. Experience in Digital Banking & business process reengineering project will be added advantages. Possess business analysis experience. Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required. Good oral and written communication skills, including documentation and presentation skills. Comfortable communicating across business divisions and levels of seniority. What We Offer Competitive base salary, a suite of holistic, flexible benefits, community initiatives, industry-leading learning and professional development opportunities.
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