What Jobs are available for Customer Journey in Malaysia?

Manager, Digital Product, Customer Journey This role is responsible for shaping and enhancing the end-to-end digital experience across web, mobile, marketing channels and other digital platforms. This role focuses on mapping and optimizing the customer journey from inspiration and booking to check-in, boarding, and post-travel engagement. To ensure each digital touchpoint is intuitive, seamless, and drives initiatives that improve customer satisfaction, digital adoption, and business outcomes.

Reports To Head, Digital

Key Accountabilities

End-to-End Journey Mapping & Optimization: Drive cohesive experiences from search through post-flight

Customer Data Platform (CDP) Activation: Integrate digital and operational data (PNR, Enrich ID, check-in, complaints) into a unified customer view

Targeting Frameworks: Define cross-pillar messaging logic to avoid redundant or irrelevant communications

CX Governance: Develop group-wide CX playbooks, targeting rules, and experimentation standards

Insight to Action: Partner with IT, Commercial, Marketing, and Loyalty teams to translate data into outcomes

Enable Strategic CX Initiatives: Lay foundation for dynamic pricing, predictive engagement, and real-time service recovery

Unify customer data across online and offline touchpoints (web, mobile, call center, airport check-in, in-flight, loyalty, etc.)

Act as the experience architect across brands, reducing message fatigue and improving targeting relevance

Establish CX governance frameworks and best practices across MAG entities

Lay the foundation for AI-driven customer engagement — enabling MAG to anticipate, personalize, and adapt in real time across digital and offline channels.

Enable future capabilities such as dynamic pricing, real-time personalization, and predictive offers

Build relevant timely reports and analytics to prove the ROI in terms of commercial, Customer Service Index.

Provide regular reports and update upper management as needed to keep them informed about the progress and impact of CX initiatives.

Qualifications & Working Experience

Bachelor’s degree in marketing, Computer Science, Information Technology or a related field.

Airline domain knowledge and understanding of customer experience tools such as Adobe will be preferred.

7-10 years of experience in Digital or Ecommerce industry with strong understanding of Customer journey mapping.

Areas of Experience

Excellent analytical skills with the ability to interpret data and draw actionable insights from conversation logs.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

Proactive and self-motivated with a continuous improvement mindset.

Personality Traits

Data driven mindset

Communication and storytelling

Relationship building

Product management and process simplification

Team player

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Overview

Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Responsibilities

Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement. Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement. Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies. Ensure complex initiatives are executed on time, within scope, with successful implementation. Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences. Qualifications

Experience: 5-7 years of hands-on experience in customer experience strategy, business consulting, strategy development, and/or project management roles. Skills: Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making. Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights. Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements. Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems. Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously. Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions. Communication and Collaboration

Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams. Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely. Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success. Seniorities

Mid-Senior level Employment type

Full-time Job function

Analyst, Research, and Project Management Industries

Internet Marketplace Platforms Technology Information and Media Retail

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Ant International Recruiter at Ant International • FinTech

About the Role The role involves being responsible for the visual design of Ant International's websites and various fintech products, ensuring alignment with brand style and user experience requirements. Responsibilities Responsible for the visual design of Ant International's websites, including UI interfaces, interactive elements, and overall layout, ensuring the design aligns with brand style and user experience requirements. Responsible for the UI & UX design for Ant International's various fintech products. Participate in product discussion, ideation, project management, and all stages of the design process. Use AI tools (such as Midjourney, Stable Diffusion, or similar software) to generate 3D visual elements and integrate them into web designs to achieve dynamic and immersive effects. Collaborate with product managers and development engineers to produce design solutions, ensuring efficient execution from concept to launch. Stay familiar with current design trends, continuously iterate and improve user experience and visual effects. Qualifications At least 3 years of web design experience (mid-level or above). Other to C and to B product design experience is a plus. Strong abilities in graphic design and creative design, proficient in using tools such as Figma, Photoshop, and Illustrator, and capable of independently completing high-quality visual drafts. Familiar with web design specifications (such as responsive design), with cases of successfully launched web projects. Familiar with using AI tools to generate 3D visual elements (such as 3D models, textures, and animation effects). Active creative thinking, with the ability to independently propose ideas based on requirements. Attention to detail, good communication and team collaboration skills; able to handle high-pressure work environments and respond quickly to project needs. 3D modeling experience is a plus (such as Blender, Cinema 4D). Micro-interaction design experience is a plus. Seniority level

Mid-Senior level Employment type

Full-time Job function

Design

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Direct message the job poster from Concentrix

Overview Talent Acquisition- South east Asia Region

UX Writer role focusing on crafting and maintaining a consistent, persuasive voice and tone for all e-commerce touchpoints, including product pages, checkout flows, UI elements, notifications, error messages, and seller centres.

Responsibilities

Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints.

Collaborate with cross-functional teams (UX designers, product managers, marketing specialists, developers) to integrate compelling copy within the user experience.

Develop and implement content guidelines and style guides for a unified content experience across the e-commerce app and platforms.

Create clear, concise microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance.

Gather feedback to iteratively improve the effectiveness of written content.

Stay updated with industry best practices and emerging technologies to drive innovation in UX writing.

Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.

Requirements

UX writing/Content design

for digital channels or products (app or web) for "2C" industries; e-commerce experience is a plus.

More than 2 years of professional experience in

UX writing ,

content design , or

copywriting ; understanding differences between these disciplines is a plus.

Familiar with user-centred design and accessibility for digital products (app or web).

Proficient with industry-standard design tools like

Figma

or similar internal tools.

Aware of and able to apply the latest UX, digital marketing, and content trends.

Fluent in English;

Mandarin

is a must (reading, writing & understanding).

Bachelor's degree in communications, English, Marketing, or a related field.

Seniority level

Entry level

Employment type

Full-time

Job function

Writing/Editing

Other

Design

Industries

Outsourcing and Offshoring Consulting

Writing and Editing

Graphic Design

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As an APAC Marketing Associate in the Customer Research & Insights team at SEEK, you’ll be part of a fast‑paced and supportive environment where you can make a real difference. You’ll work on complex challenges that directly impact people’s lives, helping us evolve our business and reach new heights. In this role, you will manage our B2B agency research portfolio, delivering actionable insights that drive critical business decisions across the APAC and local levels. You’ll work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer, and collaborate with another APAC Senior Marketing Associate to manage our in‑house research portfolio. Key Responsibilities

Handle ongoing, always‑on and tailored hirer research studies conducted via our agency partners end‑to‑end, from business need discovery to research brief development, project delivery, and implementation of recommendations. Develop and deliver impactful, proactive insights to influence critical business decisions. Work with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to craft compelling insights‑led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, priorities and pain points throughout the organisation. Build and maintain relationships with stakeholders to foster connectedness and identify opportunities for proactive influence. Provide ad‑hoc business consultation and advice about our hirers as requests arise. Build and maintain our hirer insights research repository to facilitate the democratisation of insights at SEEK. Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research. Play a supporting role on our in‑house research portfolio to assist with analysis and reporting. The Team

The APAC Marketing Strategy team shapes the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. It also leads end‑to‑end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team. Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy. Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets. Essential Qualifications, Skills, and Experience

Proven track record of making an impact in customer insights, either in‑house or at a research agency. Successful history of effectively managing agency research studies end‑to‑end. Solid understanding of market research and data fundamentals, including a broad range of research methodologies. Strong interpersonal and stakeholder management skills. Demonstrated ability to present insights through storytelling that influence critical business decisions. Ability to build concise, meaningful and impactful PowerPoint presentations efficiently and effectively. Other Qualifications, Skills, and Experience

Bachelor’s degree in business, marketing or a related field (e.g. psychology, behavioural economics). Experience using Q research software is advantageous but not mandatory. Prior experience with Qualtrics is also advantageous. Experience using emerging research technologies such as synthetic data. Application Questions

Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? How many years’ experience do you have in market research? SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, drives a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world‑class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities, and we celebrate the diversity of our employees who contribute to the success of our organisation.

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Add expected salary to your profile for insights

Connecting your potential with possibility at SEEK

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.

Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,

talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

Passion: we are passionate about SEEK, our purpose, our customers and our community

Team: we care about each other and collaborate to achieve together

Delivery: we execute with excellence and achieve great results

Future: we think and act for the long term

Company Description Connecting your potential with possibility at SEEK

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.

Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,

talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

Passion: we are passionate about SEEK, our purpose, our customers and our community

Team: we care about each other and collaborate to achieve together

Delivery: we execute with excellence and achieve great results

Future: we think and act for the long term

Job Description The Role As an APAC Senior Marketing Associate in the Customer Research & Insights team at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.

In the role of APAC Senior Marketing Associate, Customer Research & Insights – Hirer, you will be responsible for the management of our B2B agency research portfolio. This includes ongoing and bespoke studies that track key hirer trends across customer, competitor, market, product, and brand metrics. In this role, you are responsible for delivering actionable insights that drive critical business decisions at both the APAC and local levels.

The position reports to the APAC Senior Marketing Manager, Customer Research & Insights – Hirer and collaborates closely with another APAC Senior Marketing Associate Customer Research & Insights - Hirer, who is responsible for managing our in-house research portfolio.

Key Responsibilities

Handle ongoing, always-on and tailored hirer research studies conducted via our agency partners end-to-end. This includes working with others to uncover the business need and developing the research brief through to project delivery and implementing recommendations.

Develop and deliver impactful, proactive insights to the right people at the right time, to influence critical business decisions.

Work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to develop compelling insights-led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, complexities, priorities and pain points throughout the organisation.

Build and maintain relationships with stakeholders to foster connectedness to find opportunities of proactive influence.

Provide business consultation and advice about our hirers on an ad-hoc basis as requests arise.

Build and maintain our hirer insights research repository to facilitate democratisation of insights at SEEK.

Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research.

Play a supporting role on our in-house research portfolio to assist with analysis and reporting.

The Team The APAC Marketing Strategy team is responsible for shaping the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. Additionally, the team leads end-to-end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team.

Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy.

Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets.

This role is part of the Customer Research & Insights focus within the broader APAC Marketing Strategy team and will support markets across the APAC region

Qualifications Essential Qualifications, Skills, and Experience

Proven track record of making an impact working in customer insights either in-house or at a research agency

Successful history effectively managing agency research studies end-to-end

Solid understanding of market research and data fundamentals, including a broad range of research methodologies

Strong interpersonal and stakeholder management skills

Demonstrated ability to present insights through storytelling that influence critical business decisions

Possess the skills to build concise, meaningful and impactful PowerPoint presentations, efficiently and effectively

Other Qualifications, Skills, and Experience

Bachelor’s degree in business / marketing or related field e.g. psychology, behavioral economics

Experience using Q research software, is advantageous but certainly not mandatory

Prior experience with Qualtrics would also be advantageous

Experience using emerging research technologies such as synthetic data

Additional Information At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Unlock job insights AI Job match analysis Salary match Number of applicants

What can I earn as a Marketing Associate

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Overview

At Hudl, we build great teams. We hire the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role

We’re looking for a

User Experience Design Manager

who’s passionate about building powerful digital experiences for high school coaches, athletes, and their teams. At Hudl, you’ll lead the design of products that help organizations run more effectively—whether it’s through video analysis, team management tools, or recruiting opportunities. As part of a dynamic team, you’ll shape the future of high school sports by creating solutions that empower teams to train smarter, compete harder, and grow stronger together. Responsibilities

Focus on the customer . You’ll shape, conduct and translate user research to help the team understand needs beyond what users say, digging deeper into the “why” behind user feedback. You’ll create actionable insights that will help drive physical and digital product experience strategy and design. Be a coach . You’ll manage and professionally develop a small team of exceptional designers working in the same space. You’ll mentor your designers on both soft and hard skills, helping them develop and achieve career goals. Be a visual and verbal storyteller . You’ll craft and communicate compelling concepts that are forward-facing, differentiated, and relevant to customer and business needs. Add clarity to ambiguous problem spaces . You’ll tease out the important characteristics of users, their environments and the market’s expectations to support prioritized and intuitive experiences. Collaborate . By forming close partnerships with multi-disciplinary counterparts in Engineering, Product, Design, Scrum and Quality, you’ll help define requirements and deliver clear and focused digital user experiences. Design process, quality and delivery . You’ll advocate for tactility, accessibility, customer needs and design excellence, all as you shepherd your project to release. After delivering on-time solutions, you’ll measure and own the results of how well those solutions address design and product needs. Location

We'd like to hire someone for this role who lives near our offices in Lincoln and Omaha, Nebraska, but we're also open to remote candidates in Kansas City, Chicago, Austin, Dallas or Phoenix. Must-Haves

Strong communicator . You thrive in a collaborative environment that fosters open and honest communication. You have excellent presentation skills and can confidently sell ideas based on solid rationale and objectives from cross-functional teams. You’re comfortable being respectfully blunt when giving and receiving feedback. Management track record . You’ve led at least one designer as a direct report. Mentorship experience, formal or informal, will also be taken into consideration. Iterative prototyping skills . You’re proficient at using low and high fidelity prototyping tools and wireframing techniques based on the needs of the project. These tools include modern AI-powered prototyping platforms. A problem-solver . You have the ability to think critically and holistically about user interactions, and can address complex design challenges to provide innovative solutions that factor in technical, business and design constraints. Organizational skills . You can assess the appropriate level of design and research necessary to achieve your goals, with a plan to reach final deliverables. Technical proficiency . You’ve used modern component-based design software (e.g., Figma and Adobe Creative Suite) and tools like Miro to workshop concepts and drive alignment with remote stakeholders. A robust portfolio . You’re able to showcase a variety of projects that demonstrate your expertise in UX design, including examples of user flows, wireframes, prototypes and final design solutions. Nice-to-Haves

Research and insights experience . You’ve planned and conducted qualitative and quantitative user research, and know how to translate insights into actionable product and design outcomes. You’re adept at using various research methodologies to optimize the end user experience. A sports enthusiast . You understand the unique challenges and opportunities within the sports technology industry. Growth mindset . You’re committed to staying up-to-date with industry trends, emerging technologies and design best practices, and have a strong desire to continuously learn and evolve. Our Role

Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. Encourage career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide the tech stack and hardware to do your best work. Support your mental and physical health . We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered. Cover your medical insurance . We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits. Contribute to your 401(K) . Yep, that’s free money. We’ll match up to 4% of your own contribution. Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. Base Salary Range

$107,000 — $179,000 USD Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

#J-18808-Ljbffr

Overview

At Hudl, we build great teams. We hire the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role

We’re looking for a

User Experience Design Manager

who’s passionate about building powerful digital experiences for high school coaches, athletes, and their teams. At Hudl, you’ll lead the design of products that help organizations run more effectively—whether it’s through video analysis, team management tools, or recruiting opportunities. As part of a dynamic team, you’ll shape the future of high school sports by creating solutions that empower teams to train smarter, compete harder, and grow stronger together. Responsibilities

Focus on the customer . You’ll shape, conduct and translate user research to help the team understand needs beyond what users say, digging deeper into the “why” behind user feedback. You’ll create actionable insights that will help drive physical and digital product experience strategy and design. Be a coach . You’ll manage and professionally develop a small team of exceptional designers working in the same space. You’ll mentor your designers on both soft and hard skills, helping them develop and achieve career goals. Be a visual and verbal storyteller . You’ll craft and communicate compelling concepts that are forward-facing, differentiated, and relevant to customer and business needs. Add clarity to ambiguous problem spaces . You’ll tease out the important characteristics of users, their environments and the market’s expectations to support prioritized and intuitive experiences. Collaborate . By forming close partnerships with multi-disciplinary counterparts in Engineering, Product, Design, Scrum and Quality, you’ll help define requirements and deliver clear and focused digital user experiences. Design process, quality and delivery . You’ll advocate for tactility, accessibility, customer needs and design excellence, all as you shepherd your project to release. After delivering on-time solutions, you’ll measure and own the results of how well those solutions address design and product needs. Location

We'd like to hire someone for this role who lives near our offices in Lincoln and Omaha, Nebraska, but we're also open to remote candidates in Kansas City, Chicago, Austin, Dallas or Phoenix. Must-Haves

Strong communicator . You thrive in a collaborative environment that fosters open and honest communication. You have excellent presentation skills and can confidently sell ideas based on solid rationale and objectives from cross-functional teams. You’re comfortable being respectfully blunt when giving and receiving feedback. Management track record . You’ve led at least one designer as a direct report. Mentorship experience, formal or informal, will also be taken into consideration. Iterative prototyping skills . You’re proficient at using low and high fidelity prototyping tools and wireframing techniques based on the needs of the project. These tools include modern AI-powered prototyping platforms. A problem-solver . You have the ability to think critically and holistically about user interactions, and can address complex design challenges to provide innovative solutions that factor in technical, business and design constraints. Organizational skills . You can assess the appropriate level of design and research necessary to achieve your goals, with a plan to reach final deliverables. Technical proficiency . You’ve used modern component-based design software (e.g., Figma and Adobe Creative Suite) and tools like Miro to workshop concepts and drive alignment with remote stakeholders. A robust portfolio . You’re able to showcase a variety of projects that demonstrate your expertise in UX design, including examples of user flows, wireframes, prototypes and final design solutions. Nice-to-Haves

Research and insights experience . You’ve planned and conducted qualitative and quantitative user research, and know how to translate insights into actionable product and design outcomes. You’re adept at using various research methodologies to optimize the end user experience. A sports enthusiast . You understand the unique challenges and opportunities within the sports technology industry. Growth mindset . You’re committed to staying up-to-date with industry trends, emerging technologies and design best practices, and have a strong desire to continuously learn and evolve. Our Role

Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. Encourage career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide the tech stack and hardware to do your best work. Support your mental and physical health . We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered. Cover your medical insurance . We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits. Contribute to your 401(K) . Yep, that’s free money. We’ll match up to 4% of your own contribution. Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. Base Salary Range

$107,000 — $179,000 USD Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

#J-18808-Ljbffr

Overview

At Hudl, we build great teams. We hire the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role

We’re looking for a

User Experience Design Manager

who’s passionate about building powerful digital experiences for high school coaches, athletes, and their teams. At Hudl, you’ll lead the design of products that help organizations run more effectively—whether it’s through video analysis, team management tools, or recruiting opportunities. As part of a dynamic team, you’ll shape the future of high school sports by creating solutions that empower teams to train smarter, compete harder, and grow stronger together. Responsibilities

Focus on the customer . You’ll shape, conduct and translate user research to help the team understand needs beyond what users say, digging deeper into the “why” behind user feedback. You’ll create actionable insights that will help drive physical and digital product experience strategy and design. Be a coach . You’ll manage and professionally develop a small team of exceptional designers working in the same space. You’ll mentor your designers on both soft and hard skills, helping them develop and achieve career goals. Be a visual and verbal storyteller . You’ll craft and communicate compelling concepts that are forward-facing, differentiated, and relevant to customer and business needs. Add clarity to ambiguous problem spaces . You’ll tease out the important characteristics of users, their environments and the market’s expectations to support prioritized and intuitive experiences. Collaborate . By forming close partnerships with multi-disciplinary counterparts in Engineering, Product, Design, Scrum and Quality, you’ll help define requirements and deliver clear and focused digital user experiences. Design process, quality and delivery . You’ll advocate for tactility, accessibility, customer needs and design excellence, all as you shepherd your project to release. After delivering on-time solutions, you’ll measure and own the results of how well those solutions address design and product needs. Location

We'd like to hire someone for this role who lives near our offices in Lincoln and Omaha, Nebraska, but we're also open to remote candidates in Kansas City, Chicago, Austin, Dallas or Phoenix. Must-Haves

Strong communicator . You thrive in a collaborative environment that fosters open and honest communication. You have excellent presentation skills and can confidently sell ideas based on solid rationale and objectives from cross-functional teams. You’re comfortable being respectfully blunt when giving and receiving feedback. Management track record . You’ve led at least one designer as a direct report. Mentorship experience, formal or informal, will also be taken into consideration. Iterative prototyping skills . You’re proficient at using low and high fidelity prototyping tools and wireframing techniques based on the needs of the project. These tools include modern AI-powered prototyping platforms. A problem-solver . You have the ability to think critically and holistically about user interactions, and can address complex design challenges to provide innovative solutions that factor in technical, business and design constraints. Organizational skills . You can assess the appropriate level of design and research necessary to achieve your goals, with a plan to reach final deliverables. Technical proficiency . You’ve used modern component-based design software (e.g., Figma and Adobe Creative Suite) and tools like Miro to workshop concepts and drive alignment with remote stakeholders. A robust portfolio . You’re able to showcase a variety of projects that demonstrate your expertise in UX design, including examples of user flows, wireframes, prototypes and final design solutions. Nice-to-Haves

Research and insights experience . You’ve planned and conducted qualitative and quantitative user research, and know how to translate insights into actionable product and design outcomes. You’re adept at using various research methodologies to optimize the end user experience. A sports enthusiast . You understand the unique challenges and opportunities within the sports technology industry. Growth mindset . You’re committed to staying up-to-date with industry trends, emerging technologies and design best practices, and have a strong desire to continuously learn and evolve. Our Role

Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. Encourage career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide the tech stack and hardware to do your best work. Support your mental and physical health . We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered. Cover your medical insurance . We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits. Contribute to your 401(K) . Yep, that’s free money. We’ll match up to 4% of your own contribution. Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. Base Salary Range

$107,000 — $179,000 USD Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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