788 Customer Interaction jobs in Malaysia

Looking for a

role

where you can build relationships and with high compensation scheme? We’re hiring

Customer Relations Consultants

to join our

friendly and energetic team ! No prior experience? No problem!

We provide full training to help you get started. What You’ll Be Doing: Answer customer inquiries via calls and emails with a friendly approach Understand customer needs and provide

helpful solutions Maintain

good relationships

with clients and follow up on their concerns Gather feedback and share ideas to improve our services Get involved in

fun company events and promotions What We’re Looking For: No prior experience needed – we welcome

fresh grads & career switchers Someone who is

friendly, approachable, and a great communicator Able to

speak and write English A team player Why Join Us? A fun, supportive work environment Competitive salary + bonuses Flexible working hours Career growth opportunities Free snacks & drinks

– Because happy teams work best!

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Job Title

Assistant Manager, Customer Relations

Reports To

Manager, Airlines Customer Relations

Role Purpose

The Assistant Manager, Customer Relations at Malaysia Aviation Group is a dynamic role focused on leading, managing, and supervising the Customer Relations team to ensure efficient and effective operations. This role involves overseeing the end-to-end management of high-profile cases, managing customer engagement during flight disruptions and challenging passenger situations, and implementing process improvements. The Assistant Manager also plays a crucial role in inter-departmental collaboration to address root causes and reduce recurring issues.

Key Accountability

• Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables.
• High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments.
• Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team.
• Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards.
• Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements.
• Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development.
• Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN).
• Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases.
• Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams.
• Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases.
• Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity.
• Operational Management: Handle productivity, operational, leave, and administration management.
• Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation.
• To provide support and manage complaints including recovery after business hours when required.
  
  

Qualifications & Working Experience

• Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.
• Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

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Job Title

Assistant Manager, Customer Relations

Reports To

Manager, Airlines Customer Relations

Role Purpose

The Assistant Manager, Customer Relations at Malaysia Aviation Group is a dynamic role focused on leading, managing, and supervising the Customer Relations team to ensure efficient and effective operations. This role involves overseeing the end-to-end management of high-profile cases, managing customer engagement during flight disruptions and challenging passenger situations, and implementing process improvements. The Assistant Manager also plays a crucial role in inter-departmental collaboration to address root causes and reduce recurring issues.

Key Accountability

Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables. High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments. Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team. Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards. Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements. Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development. Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN). Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases. Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams. Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases. Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity. Operational Management: Handle productivity, operational, leave, and administration management. Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation. To provide support and manage complaints including recovery after business hours when required.

Qualifications & Working Experience

Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing. Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job
To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and take ownership for my part in its delivery.
• Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from the Merchandise Pick-Up (“MPU”) section.
• Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfillment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customers’ given feedback and pass it on to the manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.

Qualifications

• Possesses work experience in customer handling.
• A good team player with good communication and interpersonal skills.
• Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
• Independent, able to use and take personal initiatives to make considered decisions.
• Able to multitask and enjoy working in a fast-paced and future-oriented retail environment;
• Be passionate about customers and act to ensure a positive shopping experience;
• Willing to work on weekends, shift hours and Public holidays.

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This job is for a Customer Relations Officer in sales. You might like this job because you get to connect with teachers, parents, and students, ensuring customer satisfaction and leading a team to meet sales goals while developing problem-solving strategies.

Responsibilities

1. To achieve and increase the sales goals set by the company for educational services.
2. To develop strategies to find new prospects and conversion rate of leads for the company.
3. In charge of connecting teachers, parents, and students with information, resources, and updates on the company’s latest activities and promotions.
4. Ensure outstanding customer satisfaction by maintaining strong working relationships.
5. To chart the customer journey, mapping and measuring how customer experiences at all touch points while supporting the business in compliance with the guidelines while ensuring operational excellence.
6. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
7. Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
8. Manage and train resources to ensure quality and consistency of service to customers.
9. Schedule and conduct status meetings with appropriate development resources and customers.
10. Responsible for sales target, business acquisitions, planning, retention, and management of customers.
11. Maintain complete and accurate customer correspondence data.
12. Develop and update client-related reports.
13. Manage client relationships to build a reputation for excellent service and generate repeat business.
14. Negotiate and manage agreements through the business contract process.
15. Identify and develop problem-solving methodologies to resolve customer issues.

Job Requirements

• Experience working with customer sales & support for educational materials.
• Basic skills on Microsoft Office, Excel.
• Familiar with CRM systems (HubSpot preferred).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Good command of English and Malay.
• Presentable and resilient in nature.

Skills

• Positivity
• Resilience
• Time Management
• Customer Relationship Management
• Customer Success Management
• Business Development
• Detail Oriented

Company Benefits

We provide a conducive and motivating environment to all our workers.

Promote Healthy Living

We encourage team exercise and activity every Wednesday.

Tech Up Group started as a group of educators that aims to deliver the latest 21st Century Learning methodology through updated tools and methodology. We believe that EXPLORATION is the core of education and true JOY is when one discovers new things through experimentation and by doing. Transforming education is a daily initiative. Our journey will only be deemed successful when STUDENTS enjoy the learning process.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders , and UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand — Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city.

Responsibilities `

• Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
• Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities
• Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty
• Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
• Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets.
• Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings.
• Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters.
• Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices.
• Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team.
• Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team.
• Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
• Other ad-hoc duties as assigned

Requirements

• Proven experience in sales leadership, ideally within the travel, education, or cultural sectors
• Track record of meeting and exceeding sales targets and driving strategic growth
• Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
• Strong communication and relationship-building abilities with clients, partners, and internal teams
• Data-driven mindset with the ability to monitor sales metrics and translate insights into action
• Familiarity with CRM tools, sales processes, and performance tracking
• Passion for local culture, education, and community engagement
• Self-starter with a problem-solving attitude and collaborative spirit

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Founded in 2015,

Woopa Travels

is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands:

Monster Day Tours, Lion Heartlanders , and

UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We are looking for a driven and strategic

Sales & Customer Relations Senior Manager

to lead our dynamic sales team at Woopa Travels, focusing on our key brand —

Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content. In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city. Responsibilities ` Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency. Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets. Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship. Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings. Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters. Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices. Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team. Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team. Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth Other ad-hoc duties as assigned Requirements Proven experience in sales leadership, ideally within the travel, education, or cultural sectors Track record of meeting and exceeding sales targets and driving strategic growth Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach Strong communication and relationship-building abilities with clients, partners, and internal teams Data-driven mindset with the ability to monitor sales metrics and translate insights into action Familiarity with CRM tools, sales processes, and performance tracking Passion for local culture, education, and community engagement Self-starter with a problem-solving attitude and collaborative spirit

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Mandarin Customer Relations Executive (Human Resources)

Join to apply for the Mandarin Customer Relations Executive (Human Resources) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Mandarin Customer Relations Executive (Human Resources)

2 weeks ago Be among the first 25 applicants

Join to apply for the Mandarin Customer Relations Executive (Human Resources) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

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This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Respond to customer and candidate inquiries via phone, email, or chat in a professional and timely manner.
• Review and verify documentation for completeness and accuracy.
• Troubleshoot and resolve issues or escalate them when necessary.
• Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction).
  
  

Job Requirements

• Minumum SPM/Dilploma/Degree Graduate.
• Can speak in English and Mandarin.
• 1+ year of customer service experience (preferably in a call center or support environment).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and problem-solving skills.
• Comfortable using multiple systems and applications.
• Familiarity with background screening or HR services a plus.
  
  

Job Benefits

• 5 working days (Mon-Fri;9am-6pm)
• Provided training. EPF/SOSCO
• Provided allowance.
• Near to LRT Station.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Human Resources Services

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