19 Customer Intelligence jobs in Malaysia
Executive, Market Research & Customer Insights
Posted 2 days ago
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Job Description
The Market & Customer Research Analyst supports volume and sales planning by analyzing customer data, market trends, and demand structures. Responsibilities include planning and executing customer and market surveys, preparing reports and proposals, coordinating with research agencies, and ensuring timely delivery of insights. The role also involves cost monitoring and supporting strategic decisions through data-driven recommendations.
Responsibilities:
- Preparing customer analysis, demand structure, and market trend for volume study proposal.
- Market study, analysis and segment forecast for product and sales planning.
- Plan and execute customer survey (via online) for all Toyota new model launch and prepare the report based on the findings.
- Plan and execute market survey (via market research agency) and ensure the selected agency can meet the timeline and share the finding and recommendation based on hypothesis/ objective.
- Prepare proposal paper, questionnaire design and sample frame for Demand Trend Survey (DTS) and ensure can meet the timeline and share report/ finding with respective department.
- Observe and witness the fieldwork / focus group discussion that conducted by appointed agency.
- Plan and monitor cost saving from Demand Trend Survey (DTS) and Early Bird Survey (EBS) by preparing cost comparison.
- Perform other duties and responsibilities as requires by company.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Market Research, Statistics, or a related field.
- Experience in market research, customer analysis, or sales planning.
- Experience working with market research agencies or conducting customer surveys.
- Proficiency in data analysis tools (e.g., Excel, SPSS, Power BI) for preparing reports and analysis.
- Experience with survey platforms and methodologies.
- Strong analytical capabilities to interpret customer demand, market trends, and sales data.
- Ability to develop hypotheses and analyze survey results to provide actionable insights.
- Strong organizational skills to manage timelines, multiple projects, and agency deliverables.
Applicants will be asked about their right to work in Malaysia, expected monthly salary, qualifications, and experience in market research during the application process.
#J-18808-LjbffrExecutive, Market Research & Customer Insights
Posted 1 day ago
Job Viewed
Job Description
Market & Customer Research Analyst
supports volume and sales planning by analyzing customer data, market trends, and demand structures. Responsibilities include planning and executing customer and market surveys, preparing reports and proposals, coordinating with research agencies, and ensuring timely delivery of insights. The role also involves cost monitoring and supporting strategic decisions through data-driven recommendations. Responsibilities: Preparing customer analysis, demand structure, and market trend for volume study proposal. Market study, analysis and segment forecast for product and sales planning. Plan and execute customer survey (via online) for all Toyota new model launch and prepare the report based on the findings. Plan and execute market survey (via market research agency) and ensure the selected agency can meet the timeline and share the finding and recommendation based on hypothesis/ objective. Prepare proposal paper, questionnaire design and sample frame for Demand Trend Survey (DTS) and ensure can meet the timeline and share report/ finding with respective department. Observe and witness the fieldwork / focus group discussion that conducted by appointed agency. Plan and monitor cost saving from Demand Trend Survey (DTS) and Early Bird Survey (EBS) by preparing cost comparison. Perform other duties and responsibilities as requires by company. Requirements: Bachelor’s degree in Business Administration, Marketing, Market Research, Statistics, or a related field. Experience in market research, customer analysis, or sales planning. Experience working with market research agencies or conducting customer surveys. Proficiency in data analysis tools (e.g., Excel, SPSS, Power BI) for preparing reports and analysis. Experience with survey platforms and methodologies. Strong analytical capabilities to interpret customer demand, market trends, and sales data. Ability to develop hypotheses and analyze survey results to provide actionable insights. Strong organizational skills to manage timelines, multiple projects, and agency deliverables. Additional Information
Applicants will be asked about their right to work in Malaysia, expected monthly salary, qualifications, and experience in market research during the application process.
#J-18808-Ljbffr
Executive / Senior Executive, Customer Insights & Analytics
Posted 12 days ago
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Job Description
Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia
Executive / Senior Executive, Customer Insights & Analytics3 days ago Be among the first 25 applicants
Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia
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Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?
We are seeking a skilled Customer Insights and Analyst to focus on mass customer data analytics and modeling. This role is pivotal in customer precision targeting and tracking customer campaign performance to drive customer growth and loyalty. The candidate will leverage advanced analytic techniques to dissect large datasets, identifying trends and opportunities that enhance customer engagement. Insights generated will support strategic decisions and optimize marketing efforts, ensuring impactful results
You'll be responsible for:
- Generate actionable customer insights and analytical to support customer and brand campaigns / initiatives to achieve desired goal / KPI from granular data points, such as identify potential target segment for marketing and communication, campaign performance tracking & reporting and pre & post campaign analysis.
- Key support in customer growth and loyalty strategic priorities through customer lifecycle analysis and profiling, identifying potential target segments for cross-sell, upsell and potential risks in customer churn. Conduct customer trend analysis to enhance and support distribution and customer activations (e.g., granular distribution and customer profile analysis, customer maturity and policy holding analysis, etc.)
- Key support in driving the implementation of internal Customer Satisfaction Index via analytics & insights development to optimize service pillars to meet business objectives.
- Key support in expanding data-mart data points and customer data modeling through close collaboration with various stakeholders (business owners, IT) to enrich customer insights to support business priorities and decision making.
- Manage and deliver regular business reporting on a timely basis.
- Key support in automating customer data analytics programs to optimize efficiency.
- Interpret customer data through large data sets from various sources (eg SQL dataset, excel, external market research data, and etc.) using analytical tools (SQL, SAP BO) and present analysis and actionable insights in clear manner to business stakeholders.
- Coach junior staff to improve their technical and method of preparing analytical/ campaign deliverables.
- Assist Chief market Management officer /Head of department with special projects management i.e. development of strategic deck using customer insights / market research.
- Undertake any other duties and responsibilities requested by the Management as when required.
- Bachelor's Degree in Data Analytics, Statistic or any relevant field.
- Proven working experience in customer data analytic preferably in the financial services industry with at least 3 years of experience in a similar capacity is an added advantage.
- Demonstrate strong analytical skills, with attention to detail and a result oriented.
- Ability to leverage AI tools like ChatGPT for automating routine tasks and enhancing productivity
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join Us. Let's care for tomorrow. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Sales
- Industries Financial Services and Insurance
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#J-18808-LjbffrManager Data Analysis
Posted 1 day ago
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Job Description
- Analyze business data to interpret business reports, trends and provide suggestions for Management and Head of Department (HOD)
- Drive data remediation projects with existing team.
- Using data driven approach to identify business drivers which can lead to revenue growth and increased profitability.
- Develop visualization and presentation for dissemination of analytical results and derivation of actionable insights.
- Define and optimize marketing automation strategy and build customer segments to facilitate marketing targeting.
- Perform root cause analysis, fix data quality issues and provide ongoing reports.
- Create and maintain optimal data pipeline architecture including assembling large complex data sets to be ready for data analytics.
- Manage database and CRM data, solving any problem during analysis and implementation with Japan Headquarter and HOD.
- Communicate report findings/business insights to business stakeholders through meaningful dashboard/data visualization tools.
- Coordinate with different functional teams to implement models, while monitoring and analyzing model performance and data accuracy.
- Work collaboratively with key departments and Manager in delivering high quality analytics support to management and other stakeholders using statistical and analytical skills and tools.
- Ensure initiatives are aligned with policies and standard operating protocols.
Data Analysis Specialist I
Posted 12 days ago
Job Viewed
Job Description
As a Data Analysis Specialist I you will responsible for projects and acts as a liaison between the Business and the application development teams. She/He contributes to the different phases of the application life cycle, such as data modeling, maintenance, support and enhancements. Moreover, the Data Analyst responsibilities consist of:
- Identifying and analyzing business needs
- Conducting requirements gathering, and defining scope and objectives
- Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
- Translating business requirements into application requirements
Business Skills
- Ability to rapidly assimilate information and processes related to one or several tracks within the Data & Analytics
- Capacity to understand, analyze and depict high level architecture or solutions to turn data to insight.
- Knowledge and experience in gathering requirements, functional design, testing and working with business processes.
- Understanding of how IT affects an organization and ability to link it to redesigned business processes.
- Utilize data analysis tools and programming languages (e.g., SQL) to manipulate and analyze data.
- Develop and maintain dashboards, reports, and data visualizations.
- Assist in project planning and coordination for data analysis initiatives.
- Track and report on project progress, ensuring that timelines and objectives are met.
Data Analyst, Analyst II is an individual contributor is responsible for tasks within a specific domain, focusing on their individual work:
- Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.
- Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
- Share responsibility with other team members to ensure on-time product delivery, which require a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member.
- Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- 0-2 years of IT or a related discipline experience. Outstanding fresh graduates are welcome.
- Analytical and conceptual skills
- Strong oral and written communication skills, including technical writing.
- Must have a strong systems and process orientation.
- Must be comfortable working remotely and lack of face-to-face time with colleagues and managers.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About Us
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every Single Day At PPG
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
Intern - Market Insights & Customer Service Operations Support
Posted 5 days ago
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Job Description
We are seeking a motivated and detail-oriented Market Insights and CS Operations Support Intern to join our dynamic team in Petaling Jaya, Malaysia. This internship offers an exciting opportunity to gain hands-on experience in market research and customer service operations while contributing to our organization's success.
+ Assist in collecting, analyzing, and interpreting market data to support business decision-making
+ Lead projects in creation of databases to document and monitor product performances
+ Help prepare market research reports and presentations for internal stakeholders
+ Support by analyzing customer feedback and identifying market trends and brand presence
+ Contribute to the development of customer service processes and procedures
+ Participate in projects aimed at enhancing market insights and customer service operations
+ Currently pursuing a bachelor's degree in Business Administration, Marketing, Economics, Engineering, or a related field
+ Strong analytical skills with the ability to interpret data and draw meaningful insights
+ Excellent attention to detail and organizational skills
+ Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
+ Proficiency in Power BI is an added advantage
+ Strong written and verbal communication skills
+ Ability to work effectively in a team environment
+ Customer-oriented mindset with a passion for improving customer experiences
+ Eagerness to learn and adapt in a fast-paced business environment
+ Academic projects or coursework related to market research or customer service is advantageous
Ready to drive with Continental? Take the first step and fill in the online application.
Customer Service Associate - Analytics & Insights
Posted 4 days ago
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Job Description
Job Description
The Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring timely and efficient responses to customer queries using NielsenIQ's proprietary platforms. The role focuses on delivering quality support through task triaging, issue resolution, and ensuring customer satisfaction.
Responsibilities
- Execute, monitor, and improve delivery management and service tasks, including handling report, data, and methodology queries.
- Become an expert in NIQ processes and methodologies to improve deliverable quality and efficiency.
- Deliver outputs as per contractual terms, track success criteria, and align with customers on operational processes and service elements.
- Triages customer requests across markets and categories, tracking actions for continuous improvement.
- Collaborate with market teams following established processes and guidelines.
- Maintain performance KPIs to ensure timely delivery and data accuracy.
- Operate effectively in a hybrid, multicultural environment, liaising with stakeholders and colleagues.
- This role involves shifts starting around 11:00 a.m. MYT to match client business hours in the Arabian Peninsula region.
Qualifications
- Bachelor’s or Master’s degree, preferably in Business Administration, Analytics, Mathematics, Statistics, Economics, or Engineering.
- Experience with Power BI or advanced Excel is preferred.
- Strong analytical skills and operational process understanding.
- Project management skills, including task sequencing and problem-solving.
- Proficiency in English, both written and verbal.
Soft Skills
- Effective communication with customers.
- Ability to interpret technical details across different customer contexts.
- Ability to build relationships in a multicultural environment.
- Skills in troubleshooting and influencing.
- Capable of working under pressure and seeking support when needed.
Additional Benefits
- Flexible working arrangements.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee Assistance Program (EAP).
About NIQ
NIQ is a leading consumer intelligence company, providing comprehensive insights into consumer behavior worldwide. In 2023, NIQ merged with GfK, expanding its global reach. With operations in over 100 markets, NIQ offers advanced analytics and a holistic retail perspective.
Visit NIQ.com for more information.
Follow us on: LinkedIn , Instagram , Twitter , Facebook .
Our Commitment to Diversity, Equity, and Inclusion
NIQ is dedicated to reflecting the diversity of the communities we serve. We promote inclusion and diversity across our workforce, measurement, and products. We encourage candidates who share this mission to apply. We are an Equal Opportunity Employer, making hiring decisions free from discrimination based on race, gender, age, disability, or other protected classes. Learn more at: Diversity & Inclusion .
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Market Research Analyst (MRA)
Posted 11 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
- Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
- Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
- Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
- Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
- Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.
To be successful in this role, you will need to have:
- About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
- Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
- Proven track record of driving customer satisfaction, retention, and growth.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.
Don't miss out on this exciting opportunity! Apply now at .
#J-18808-LjbffrMarket Research Analyst (MRA)
Posted 1 day ago
Job Viewed
Job Description
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more! Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota! What would you be doing: Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints. Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices. Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs. Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention. Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs. To be successful in this role, you will need to have: About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support. Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau). Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. Proven track record of driving customer satisfaction, retention, and growth. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus. Don't miss out on this exciting opportunity! Apply now at
.
#J-18808-Ljbffr
Market Research Analyst (MRA)
Posted 9 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
- Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
- Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
- Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
- Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
- Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.
To be successful in this role, you will need to have:
- About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
- Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
- Proven track record of driving customer satisfaction, retention, and growth.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.
Don't miss out on this exciting opportunity! Apply now at .