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Passionate about creating exceptional customer experiences? Join our team and make every interaction meaningful at

AutoDetailer Studio ! As an Automotive Customer Advisor, you will be the key point of contact for our customers, ensuring a seamless and premium service experience. Your responsibilities include: Respond to customer enquiries and assist with service bookings Guide customers through our process from drop-off to delivery Liaise with our Operations Team to track and update project status Prepare quotations, invoices, and relevant service documents Manage vehicle check-ins and ensure clear service understanding Recommend suitable services and provide timely updates Follow up post-service to ensure satisfaction and gather feedback (Apply now at #J-18808-Ljbffr

Role Summary

The Customer Support Employee main responsibility is to perform customer service duties and tasks according to the common Scania values, principles, processes, guidelines and standards. Managing agreements documentation, customer contact handling questions and issues to ensure high quality operations and customer satisfaction. Also contributing to continuous improvements in the local operations and in the area of responsibility. Job Responsibilities

Customer Relationship Development / Prospecting: Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. Customer Needs Clarification: Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. Product/Service Information: Provide advanced product/service information and respond to complex customer questions about the product/service. Customer Order Processing: Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Resolving Customer Issues: Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Renewals: Help drive customer renewals through exceptional service, supporting the sales teams as required. Customer Relationship Management (CRM) Data: Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate. Operational Compliance: Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Qualifications

Education: (not specified in the provided content) Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Automotive

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Direct message the job poster from Concentrix This is a business advisor’s role to provide store performance updates to

E-Commerce

sellers and pitch tools to be adopted to boost sellers revenue. Candidate will do this by calling list of sellers daily, creating a ticket and sending an email for ownership purposes. Duties and Responsibilities: Assist sellers by doing outbound calls at least 80 to 100 on a daily basis Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue Build Rapport and seller engagement by Warm support on calls Accountability & Ownership – calling back on time Adjusting to the seller phase and needs Escalating matters – incase seller raises issues outside of scope and support Contribute to team effort by making sure daily targets are met before we end the day Build sustainable relationships of trust through open and interactive communication Follow communication procedures, guidelines and policies Adhere to all Zero tolerance policies Adhere to all Standard operating procedure both on client and CNX Side Handle Emotions and Stress well Highly adaptive to situation and versatile to changing directions and focus in relation to ecommerce business drive Requirement: Preferable Sales or Telemarketing Background Able to articulate well on both English and Bahasa Melayu Excel skills is an advantage – due to handling of large files Education: at least SPM or above. Keen to work in Cyberjaya. Expected Onboarding date: Mid of Oct-25 Remuneration package: RM3,500 Base Pay. Seniority level

Entry level Employment type

Full-time Job function

Customer Service and Sales Industries: Consumer Services

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YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER Would you like to become part of the world's most international company? A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team and become a Certified International Specialist. YOUR TASK Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through: Achieving “best day every day” by managing self-adherence Efficient at work – through managing self Auxiliary code and ACW code Living and breathing the Insanely Customer service centric culture through: Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers Provide Value added services such as TDX and insurance in meeting customer ‘s need Operations: Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra. Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal Living and breathing the “First Choice Way” by: Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative Adhere to the Centre Of Excellence standards Adhere to the standard Quality monitoring tool Support, and adhere to change management in making the business more successful and competitive in the market YOUR PROFILE Typing skills (at least 30 wpm preferable) Telephone skills (excellent) Conflict resolution skills (excellent) Technical Skills (Telephone and Order Booking systems preferable) Communication skills - spoken and written (excellent) Negotiation and interpersonal skills (excellent) OUR OFFER Strong Career support in an international environment. Great culture and colleagues. Multifarious benefits program. Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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Join to apply for the

Customer Service Advisor, Frontline

role at

DHL Express Continue with Google Continue with Google Join to apply for the

Customer Service Advisor, Frontline

role at

DHL Express YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Provide the full suite of DHL Customer Service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking, etc.) to all parties contacting DHL via the Customer Service Hotline, Email, Live Chat, and Social Media. Act as the ICCC ambassador in creating the first positive impression in carrying the DHL’s brand image and proactively assist customer in resolving their issues. Adhere to the Centre of Excellence (COE) standards and guidelines in daily operations to ensure highest standard of quality and efficiency. Support and embrace change to make the business more successful and competitive in the market – Best in Class. Exhibit highest level of expertise in performing day-to-day function and task demonstrating high-level customer experience skill within the team. Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, Shipment Insurance, Extended Liability, and Time Definite Express) during interaction with customer. Respond to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and quotations. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer is varying needs and demands. Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries. Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service, to enhance customer’s experience with DHL positively. Adhere to Global Customer Service procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits, in consultation with Supervisors and Managers. Achieving “Best Day Every Day” demonstrating DHL Express four attributes: Speed, Can Do, Right First Time and Passion.

YOUR PROFILE

Strong passion for continuously delivering a superior customer experience. Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Well- developed relationship skill and ability to network with multiple levels of an organization and other business units. Typically requires O/ A Levels or Diploma (preferable) or equivalent. 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable). Able to work in team and support team goals. Excellent in telephone skills, conflict resolution skills, negotiation and interpersonal skills. Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable). Excellent written communication skills (preferable). Typing skills of 30-35 wpm (preferable). Experience in managing customer interactions through non-voice channels (e.g. Email, Live Chat and Social Media) would be beneficial. Working knowledge of social media best practices and social media tools would be beneficial.

OUR OFFER

Strong career support in an international environment. Great culture and colleagues. Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?

Then apply now! We look forward to receiving your application! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at DHL Express by 2x Sign in to set job alerts for “Customer Service Advisor” roles.

Continue with Google Continue with Google Continue with Google Continue with Google Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Genting Highlands, Pahang, Malaysia 1 day ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Genting Highlands, Pahang, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00 - MYR4,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00 - MYR4,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00 - MYR4,000.00 1 month ago Customer Care Specialist (Application Support)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800 - MYR3,200 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800 - MYR3,200 1 month ago Genting Highlands, Pahang, Malaysia 8 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Base pay range

Job Responsibility

Handle and resolve customer inquiries promptly and accurately via inbound calls, emails, or live chat. Understand customer needs and provide guidance on using specific features and functions of the social media platform. Follow up with customers to ensure all technical issues are effectively resolved. Maintain up-to-date knowledge of social media products, tools, and community standards. Utilize market-specific insights to identify scalable solutions that enhance user support and satisfaction. Job Requirements

Strong professional customer service skills with a solution-oriented mindset, able to multitask and deliver an outstanding customer experience with passion. Previous experience in a customer-focused environment, consulting, or operations role. Team player with the ability to follow established processes and collaborate effectively. Excellent verbal and written communication skills in both English and Japanese (JLPT N2 or above). Familiar with social media platforms and proficient in basic computer operations. Flexible in shifting schedule. Job Benefits

Provided training. Provided language allowance. 5 working days. EPF&SOSCO. Annual leave / Medical leave. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries

Human Resources Services

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Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Bayan Lepas
City: Penang
**General Overview**
**Functional Area:** FIN - Finance
**Career Stream:** DEC - Decision Support
**Role:** Advisory
**SAP Short Name:** ADV
**Job Title:** Customer Quote Advisor
**Job Code:** ADV-FIN-QUOT
**Job Level:** Band 09
**Direct/Indirect Indicator:** Indirect
**Summary**
Provide product cost and pricing support for new and current products. First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Sound decisions are required to achieve the sites / major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. Will lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or will provide advice and guidance in area of specialty as required. Seeks out new avenues for building internal and external relationships as appropriate; maintains contacts with existing relationships. Implements process improvements. Can negotiate and persuade. Conducts negotiations and manages a desired outcome. Chairs meetings with adequate presentation material. Mentors, motivates and influences others to work toward and achieve team objectives. . May be responsible for planning and prioritizing work for other people. Makes a decision based on analysis. Anticipates and initiates changes and make recommendations. Is Able to handle difficult situations in a tactful and diplomatic manner. Can effectively resolve conflict.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Facilitates the implementation of Celestica approved cost models at all sites as appropriate.
+ Individuals are required to be expert on the workings of the model and able to develop and deliver training as required.
+ Required to ensure that consistent costing and pricing practices are used worldwide for same /similar customers.
+ Need support the new quote and re-pricing processes to develop a response that will be both competitive and profitable.
+ The individual will be required to understand and communicate relative cost differences at sites and the operational and financial drivers of those differences.
**Knowledge/Skills/Competencies**
+ Working knowledge of Celestica's finances organization including strategic policies and objectives.
+ Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
+ Strong communication, negotiation and presentation skills.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to analyze and summarize key highlights and makes recommendations to management.
+ Perform financial sensitivity analysis against all key factors (pricing, operating and costing) and provide management with recommendations/solutions.
+ Makes recommendations based on interpretation of results.
+ Understands MRP configurations/processes.
+ Creates basic spreadsheet macros.
+ Ability to design custom queries in job-related software.
+ Understanding of the relationships between the various tools.
+ Understands how to use the political structure in the organization and how to get things done using that structure.
**Physical Demands**
+ Duties of this position are performed in a normal office environment
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
+ Occasional overnight travel may be required
**Typical Experience**
+ Strong knowledge of basic computer applications, microsoft excel, word & power point knowledge, macro knowledge will be an added advantage.
+ Six to eight years of relevant experience(Program Management/Quoting/Pricing)
+ Surface mount technology knowledge will be an added advantage.
**Typical Education**
+ Bachelor's degree, or consideration of an equivalent combination of education and experience.
+ Education experience may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Add expected salary to your profile for insights

Provide product cost and pricing support for new and current products. First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Sound decisions are required to achieve the sites / major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. Will lead a work group or project team consisting of one or more support staff and/or tech/professional staff, with some coaching from their own supervisor, or will provide advice and guidance in the area of specialty as required. Seeks out new avenues for building internal and external relationships as appropriate; maintains contacts with existing relationships. Implements process improvements. Can negotiate and persuade. Conducts negotiations and manages a desired outcome. Chairs meetings with adequate presentation material. Mentors, motivates, and influences others to work toward and achieve team objectives. May be responsible for planning and prioritizing work for other people. Makes a decision based on analysis. Anticipates and initiates changes and makes recommendations. Can handle difficult situations tactfully and diplomatically. Can effectively resolve conflict.

Detailed Description

Performs tasks such as, but not limited to, the following:

Facilitates the implementation of Celestica approved cost models at all sites as appropriate.

Individuals are required to be experts on the workings of the model and able to develop and deliver training as required.

Required to ensure that consistent costing and pricing practices are used worldwide for the same /similar customers.

Need support for the new quote and re-pricing processes to develop a response that will be both competitive and profitable.

The individual will be required to understand and communicate relative cost differences at sites and the operational and financial drivers of those differences.

Working knowledge of Celestica’s financial organization, including strategic policies and objectives.

Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department, including ERP and office systems.

Strong communication, negotiation, and presentation skills.

Ability to evaluate, prioritize, and problem solve a variety of tasks to ensure their timely and accurate completion.

Ability to analyze and summarize key highlights and make recommendations to management.

Ability to perform financial sensitivity analysis against all key factors (pricing, operating, and costing) and provide management with recommendations/solutions.

Makes recommendations based on the interpretation of results.

Understands MRP configurations/processes.

Creates basic spreadsheet macros.

Ability to design custom queries in job-related software.

Understanding of the relationships between the various tools.

Understands how to use the political structure in the organization and how to get things done using that structure.

Unlock job insights Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Strategic Sourcing Specialist?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Material Quote Analyst / Costing Executive

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Overview

大手広告会社のカスタマーサービスアドバイザー / ペナン勤務 (パフォーマンスに応じて在宅勤務可！) One Precinct、マレーシア・ペナン フルタイム（正社員） 勤務時間：7:00～20:00の間で8時間勤務（週5日勤務／週2日休み ※土日・祝日を含むシフト制） 主に日本語話者向けの SNS広告サービスやアカウント管理サービス に関するカスタマーサポートを担当していただきます。ライブチャットや電話を通じて、広告・アカウントに関する問い合わせ対応を行い、広告効果の分析や技術的なトラブル対応をするお仕事です。

Teleperformanceとは？

Teleperformanceとは？

Teleperformanceは1978年にフランス パリにて設立されたBPO（ビジネスプロセスアウトソーシング）企業です。現在91カ国に拠点があり、社員数は全世界で50万人以上、24以上の言語でサービスを提供しています。クライアントには大手IT企業やSNS、EC、旅行、金融機関など、世界的に有名なブランドが多数含まれます。 マレーシアとタイを合わせて7,500名以上の社員が在籍しており、そのうちマレーシアには7,200名、タイには350名が在籍しています。日本人スタッフはマレーシアに300名以上、タイには25名が在籍し、現在も増加中です。弊社はネイティブ日本人を最も多く雇用している企業のひとつであり、海外拠点としても最大規模です。

ライブチャットや電話を通じて顧客の問い合わせに対応（チャットが多めのお仕事です！）

広告配信の技術的問題や費用に関する質問への対応

アカウントの管理サポート

広告効果やエンゲージメントに関するアドバイス提供

サービスの利用規約やコミュニティガイドラインに基づく対応

問い合わせ傾向の分析や業務改善提案、必要に応じたエスカレーション

日本語：ネイティブレベル または JLPT N1（C1相当）

英語：B1レベル程度（日常会話・業務遂行に支障のないレベル）※マニュアル読解・トレーニング受講が可能なレベル

SNSやデジタル広告に関する基本的な知識

基本的なPC操作スキル（Google検索、チャット入力、マルチタスク操作など）

未経験、新卒応募可

カスタマーサポート（チャット・電話・メール）の実務経験

デジタルマーケティングや広告運用に関心がある方

SNSに関心のある方、専門的な知識を吸収する意欲のある方

学習意欲があり、チームと協働できる方

この仕事の魅力 パフォーマンスに応じて在宅勤務可！(試用期間終了後、変更の可能性あり)

成長を続けるSNS広告領域での専門知識が身につく

日本語対応が中心、英語は読み書きができればOK

海外で多国籍なメンバーと働く国際的なキャリア経験

社内異動・昇進などのチャンスも豊富

まだご応募を迷われている方もご安心ください。カジュアル面談にて、ポジションやキャリアの可能性について詳しくご説明いたします。 カジュアル面談ご予約フォーム： LINEでも最新情報を配信中！ Teleperformanceの最新海外求人・ニュースを配信中！LINEから直接ご質問も可能です。 LINE公式アカウント： 少しでもご興味がありましたら、お気軽にご連絡ください。

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