887 Customer Advisor jobs in Malaysia

Join to apply for the Customer Care Advisor role at Clarivate

Join to apply for the Customer Care Advisor role at Clarivate

The Product Support Representative is part of the overall Global Customer Service organization. This position will provide support for customer queries on Clarivate Analytics products within assigned area(s) of expertise. The core responsibility is to support all incoming product and technical customer cases via phone, email, webform or live chat. Cases may involve “how-to” questions, content and data questions, product navigation, simple training, research support, configuration changes, and technical troubleshooting. Product Support Representatives are required to provide timely, accurate, and value-adding customer service to all internal, external, and potential customers.

The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer “personas”. Mastery of spoken and written English, having a positive and friendly demeanour, great problem solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills are a plus.

Responsibilities

• Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices
• Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous and timely manner
• Delight customers with exceptional service skills and a can-do attitude with every interaction
• Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates
• Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction
• Replicate customers’ technical/product issues to provide appropriate steps for resolution
• Interpret and analyze customer needs to resolve inquiries and improve product utilization
• Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities
• Be a great team-player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, value every voice and own your actions
  
  

• Undergraduate degree from an accredited college/university required, science degree preferred
• 1-3 years of customer service experience
• Analytical, troubleshooting and decision-making skills
• Strong interpersonal skills in dealing with people at all levels
• Excellent writing, phone handling, communication and problem-solving skills
• Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
• Ability to communicate with poise and confidence working through complex issues
• Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
• Excellent presentation/training skills
• Attention to detail and ability to multitask and while maintaining a sense of urgency
• Consistent, positive attitude and deep customer service orientation
• Ability to think logically, critically, quickly and strategically to solve issues
• Ability to meet departmental deadlines and use effective organization and planning skills
• Desire to remain in and grow an exciting career within a dynamic, innovative company
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Information Services

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Georgetown, Penang, Malaysia 6 months ago

Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago

Georgetown, Penang, Malaysia MYR3,000.00-MYR5,000.00 1 month ago

George Town, Penang, Malaysia 1 month ago

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2 days ago Be among the first 25 applicants

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Direct message the job poster from Concentrix

• Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.
• Must be ready to take calls, chat and email as this is a blended process.
• Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites.
• Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Detail-oriented in handling customer issues and ensuring precise solutions.
• Maintain composure in a multitasking, high-energy environment, effectively managing customer needs.
• Develop excellent product knowledge to enhance customers’ experience and provide superior support.
• Adhere to the quality process to ensure that we are providing accurate and timely service to customers.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Get notified about new Customer Service Advisor jobs in Cyberjaya, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Join to apply for the Customer Service Advisor (Frontline) role at DHL Express

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor (Frontline) role at DHL Express

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:

• Achieving “best day every day” by managing self-adherence
• Efficient at work – through managing self Auxiliary code and ACW code
  
  
  

• Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
• Provide Value added services such as TDX and insurance in meeting customer ‘s need
  
  
  

• Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
• Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal
  
  
  

• Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
• Adhere to the Centre Of Excellence standards
• Adhere to the standard Quality monitoring tool
• Support, and adhere to change management in making the business more successful and competitive in the market
  
  
  

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
  
  
  

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DHL Express by 2x

Get notified about new Customer Service Advisor jobs in Kuala Kubu Baharu, Selangor, Malaysia .

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR4,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,200.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,200.00 21 hours ago

Genting Highlands, Pahang, Malaysia 7 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:

• Achieving “best day every day” by managing self-adherence
• Efficient at work – through managing self Auxiliary code and ACW code

Living and breathing the Insanely Customer service centric culture through:

• Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
• Provide Value added services such as TDX and insurance in meeting customer ‘s need

Operations:

• Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
• Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal

Living and breathing the “First Choice Way” by:

• Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
• Adhere to the Centre Of Excellence standards
• Adhere to the standard Quality monitoring tool
• Support, and adhere to change management in making the business more successful and competitive in the market

YOUR PROFILE

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)

OUR OFFER

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

Join to apply for the Customer Service Advisor, Frontline role at DHL Express

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Join to apply for the Customer Service Advisor, Frontline role at DHL Express

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Provide the full suite of DHL Customer Service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking, etc.) to all parties contacting DHL via the Customer Service Hotline, Email, Live Chat, and Social Media.
• Act as the ICCC ambassador in creating the first positive impression in carrying the DHL’s brand image and proactively assist customer in resolving their issues.
• Adhere to the Centre of Excellence (COE) standards and guidelines in daily operations to ensure highest standard of quality and efficiency.
• Support and embrace change to make the business more successful and competitive in the market – Best in Class.
• Exhibit highest level of expertise in performing day-to-day function and task demonstrating high-level customer experience skill within the team.
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, Shipment Insurance, Extended Liability, and Time Definite Express) during interaction with customer.
• Respond to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and quotations.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer is varying needs and demands.
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries.
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service, to enhance customer’s experience with DHL positively.
• Adhere to Global Customer Service procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits, in consultation with Supervisors and Managers.
• Achieving “Best Day Every Day” demonstrating DHL Express four attributes: Speed, Can Do, Right First Time and Passion.
  
  
  

• Strong passion for continuously delivering a superior customer experience.
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires O/ A Levels or Diploma (preferable) or equivalent.
• 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable).
• Able to work in team and support team goals.
• Excellent in telephone skills, conflict resolution skills, negotiation and interpersonal skills.
• Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable).
• Excellent written communication skills (preferable).
• Typing skills of 30-35 wpm (preferable).
• Experience in managing customer interactions through non-voice channels (e.g. Email, Live Chat and Social Media) would be beneficial.
• Working knowledge of social media best practices and social media tools would be beneficial.
  
  
  

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DHL Express by 2x

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Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Genting Highlands, Pahang, Malaysia 1 day ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Genting Highlands, Pahang, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
MYR2,800.00
-
MYR4,000.00
1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
MYR2,800.00
-
MYR4,000.00
1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
MYR2,800.00
-
MYR4,000.00
1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800 - MYR3,200 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800 - MYR3,200 1 month ago

Genting Highlands, Pahang, Malaysia 8 months ago

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Join to apply for the Mandarin Speaker - Customer Service Advisor role at Tap Growth ai

1 day ago Be among the first 25 applicants

Join to apply for the Mandarin Speaker - Customer Service Advisor role at Tap Growth ai

We're Hiring: Mandarin Speaker - Customer Service Advisor!

We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently.

We're Hiring: Mandarin Speaker - Customer Service Advisor!

We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently.

Location: Cyberjaya - Selangor, Malaysia

Work Mode: Work From Office

Role: Mandarin Speaker - Customer Service Advisor

Location: Prima 8, Cyberjaya, Malaysia

Total Salary: RM5,100 (Allowance included)

Project: Travel Platform

Language: Mandarin + B2 English (At least 1 year Customer Service experience, GDS system experience will be added advantage )

Joining date: 15th September 2025

Work Hour: Rotation Shift (Rotate on monthly basis)

Headcounts: 8

Education: SPM /Diploma/Degree

Role & Responsibilties

• Supporting customer service (Inbound calls, email, live chat)
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer’s inquiries over knowledge acquired through training (client product,
  
  

• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
  
  

• Abide to De-escalation processes that involving dissatisfied customer.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Tap Growth ai by 2x

Petaling Jaya, Selangor, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 9 months ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 3 days ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR2,900.00 1 month ago

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3 days ago Be among the first 25 applicants

Frasers Group is a global leader in retail, comprising well-known brands such as Sports Direct, USC, Flannels, Jack Wills, and others.

Sports Direct Malaysia currently operates 39 retail stores and manages a proprietary e-commerce site, SportsDirect.com, for both domestic and regional markets. The company offers over 70 authentic global sports brands, providing a wide variety of choices and value. It employs approximately 1,000 staff with plans for rapid expansion across Asia.

Frasers Group Asia is now established at Sunway City, providing global support to the Frasers Group.

To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of Frasers Group. You will work independently and as part of a team, liaising with stores, couriers, and warehouses to ensure the best customer experience.

• Provide excellent customer care across all channels.
• Communicate effectively both verbally and in writing, adapting to customer needs.
• Log, record, and resolve customer issues professionally.
• Own customer contacts and complaints, collaborating with departments to find resolutions and promote best practices.
• Act on customer feedback to recover lost customers or resolve concerns.
• Perform other duties as assigned.

Candidates must meet the following requirements:

• Willing to work night shifts, weekends, and public holidays.
• Full-time in-office work based in Malaysia.
• Diploma or Degree in Advertising/Media, Business Studies, Mass Communications, E-commerce, or related fields.
• Fresh graduates or with up to 1 year of customer service or call center experience.
• Excellent written, verbal, and presentation skills.
• Dedicated to delivering exceptional customer service.
• Proficient in Microsoft Office and PC literacy.
• Capable of multitasking and working under pressure.
• Detail-oriented, innovative, and independent within a team.
• Respectful, positive, resourceful, resilient, and a strong team player.

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Retail