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We are seeking a talented individual to join our
Contact Centre
team at
Marsh & McLennan Asia Business Services (MMABS)
. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Client Support Executive - Contact Centre (Supporting Hong Kong)
Hong Kong Contact Centre

• Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.
• Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.

We will count on you to:

• Provide quality customer service to clients over phone call or email
• Follow up customer calls where necessary
• Manage claims status, claims dispute, enrolment process, program details and all account management tasks
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Resolve client's enquiries efficiently and escalate problems / issues promptly
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• To support ad-hoc tasks as assigned and ensure claims KPIs are met

What you need to have:

• A Bachelor's Degree in any field
• Experienced in a Contact Centre/ Call Centre environment preferably from insurance industry
• Proficient in MS Office (Pivot Table, Excel Formulas and Words)
• Ability to understand, speak Cantonese, read and write Chinese is required
• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

• Experience supporting shared service operations
• Experienced in a "Third Party Administration environment" handling medical claims / medical policies in a contact center environment
• Ability to systematically manage and retrieve data
• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
• Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from you

As our Client Support Officer, you'll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming live chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries.
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company's communication procedures, policies, and guidelines to maintain smooth operations.
• Go extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

Requirements

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

Benefits

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

About Our Client

Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

This role is focused on delivering a seamless and positive experience to every client by providing timely, professional, and empathetic support. You'll play a key part in addressing client inquiries, resolving issues, and ensuring overall satisfaction throughout their journey with us. The ideal candidate thrives in a fast-paced environment, values clear communication, and takes pride in creating meaningful client interactions that reflect commitment to service excellence.

Responsibilities

• Manage client interactions through chats, emails effectively and professionally.
• Identify and assess customers needs to ensure high satisfaction.
• Respond to inquiries from new leads and existing clients via phone, chat, and email.
• Provide timely and accurate support within the designated service level.
• Maintain detailed and accurate records of all communications in the CRM system.
• Liaise with other departments to resolve client issues that require further investigation.
• Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction.
• Adhere to standard operating procedures and protocols.
• Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products.
• Collaborate with the support team to optimize time, resources, and client feedback management.
• Consistently meet or exceed departmental and individual performance targets.
• Adapt quickly to changing workflows, technologies, and business needs.

Requirements

• Minimum diploma in any field or equivalent working experience.
• Possess at least 2 years of customer service experience is preferred.
• Hands-on working experience in the forex and CFDs industry or as a forex trader.
• Strong verbal and written communication skills in Hindi and English is essential.
• Strong critical thinking and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Ability to work well under pressure in a fast-paced environment.
• Eagerness to learn about financial markets, the CFD industry, and The Company's platforms.
• Open-minded, collaborative, and committed to long-term career growth and professional development.
• Willing to work in a hybrid arrangement based in TTDI, Kuala Lumpur.
• Flexible with shift schedules, including early mornings, evenings, and weekends.

NOTE: To be shortlisted, your resume must clearly demonstrate hands-on experience in the forex industry—either as an employee or an active trader. Otherwise, please update your resume or include a cover letter accordingly before applying.

Compensation:

• Base salary of USD 1,000 – 1,500 (paid in MYR, based on experience)
• RM 200 travel allowance
• Shift allowance
• Overtime pay
• Weekend pay
• Quarterly KPI bonus in USD
• Annual performance bonus

Why Join Our Client?

• 15+ days annual leave (incl. birthday leave)
• Medical & insurance
• Monthly parking fully covered
• Work-from-anywhere flexibility (up to 4 weeks/year)
• Learning & development access – grow at your own pace
• Free team lunches, stocked pantry, and regular social events
• Employee referral bonuses – bring in talent, get rewarded

Only applicable for the Malaysia office

Job Type: Full-time

Pay: RM4, RM6,300.00 per month

Benefits:

• Free parking
• Health insurance
• Professional development

Application Question(s):

• How many years of experience do you have in customer service?
• Have you ever worked for a forex broker? If yes, which company or broker?
• Do you have personal trading experience? If yes, which platform or broker do you use?
• Are you willing to work on rotational shifts?
• What is your current salary (in MYR)? Please specify base salary, fixed allowances, variable allowances, bonuses, etc.
• What is your expected salary (in MYR)?
• What is your notice period (in days)?
• Which languages are you fluent in? Malay/ Mandarin/ Thai/ Hindi/ English

Work Location: In person

Job Description

· Assist Implementation and Client Service and Transaction Banking Sales team to prepare and process the relevant documents such as Transaction Application, Onboarding Documents and Maintenance Documents when requested.

· Act as Indoor Sales Support to support Transaction Banking Sales team to liaise with customer on the necessary forms or documents when sales personnel is away.

· Attend the inquiries from Customer on Online Banking Services and other Cash management Services

Job Requirement

At least 1 years working experience in delivering any services for corporate customer.(if possible, in FI industry.)

Strong communication, interpersonal and presentation skills.

Self-motivated and able to work under pressure / unsupervised environment.

Proficient in Microsoft Excel, including advanced functions (e.g., VLOOKUP, HLOOKUP, INDEX, MATCH), PivotTables, and Macros.

Fluent in both written and spoken English and Mandarin

If you enjoy problem-solving, like working with people, and want to develop your skills in client support, we'd love to have you on board

Key Responsibilities:

• Provide exceptional customer support through phone, email, live chat, and social media.
• Assist clients with account setup, account usage, credit & debit.
• Resolve client issues by troubleshooting, analyzing, and providing solutions or escalating when necessary.
• Collaborate with sales and account management teams for onboarding and account management.
• Educate clients on topics and conduct training sessions.
• Handle client complaints professionally and escalate complex issues as needed.
• Maintain accurate records and generate reports on customer support metrics.
• Ensure compliance with regulatory guidelines and internal policies.
• Handle client handbook for clients.

Skills & Experience that WOW us:

• Prior customer support experience, especially in client support experience in Worldwide.
• Fresh graduates are welcome to apply.
• Excellent communication skills, both written and verbal, Proficient in both verbal and written English and MUST in Mandarin.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software, CRMs, Ticketing System.
• Applicants MUST be able to work shift duty, Morning shifts need to be worked in the Office, for others shift, start from 1PM to 10PM, and 3PM to 12AM, Work from Home base.

We are seeking a 
Client Support Officer (Cantonese Speaker)
 to support our Hong Kong based client, business consulting firm. This is
hybrid role
and candidate will handle general administrative duties, manage client communication, and coordinate memberships using the GlueUp system. This role suits individuals who excel in a fast-paced, client-facing environment and are committed to delivering efficient and professional support.

Responsibilities:

• Respond to phone and email inquiries from members and non-members in Cantonese and English
• Maintain accurate membership records in GlueUp (add/remove members, handle annual renewals)
• Prepare and send group emails, and update event information via GlueUp
• Issue invoices and receipts as required
• Provide general administrative support and serve as a backup for the Hong Kong team
• Coordinate with internal teams to ensure smooth workflows and client service
• Confidently manage and complete tasks within the GlueUp platform

Requirements:

• Diploma or higher in Business Administration, Communications, or a related field
• 1- 3 years of relevant experience in administrative or client service roles
• Proficient in
  spoken and written English and Cantonese
  ; Mandarin is a plus
• Excellent communication and interpersonal abilities
• Familiarity with the GlueUp system is an advantage
• Strong attention to detail and ability to manage multiple priorities
• Customer-focused with a professional and proactive attitude

Salary Range: RM 3,500 - RM 5,500

If you're interested to apply, click
''APPLY'
' button or send your resume to my email

Benefits:

• Enjoy an extensive salary package with attractive allowances.
• Work a 5-day week.
• Join an award-winning company offering promising career progression.
• Benefit from paid training and continuous support from superior.

Job Responsibilities:

• Provide timely and professional support to clients via multiple channels.
• Execute client instructions promptly and efficiently.
• Resolve issues and complaints with quality service.
• Capture and utilize client feedback for improvement.
• Meet productivity standards and KPIs.
• Proactively identify and address client needs.
• Safeguard client information while processing payments.
• Foster brand loyalty through proactive supportt
• Stay updated with upskill training for continuous improvement.
• Adhere to company policies for excellence in service delivery.

Requirements:

• Minimum 1 year of customer service/call center experience required.
• At least SPM and above of qualification.
• Proficiency in spoken, written, and comprehension of Mandarin and English is essential for business needs (Singapore, Taiwan & Hong Kong Market)

We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Client Support Executive - Contact Centre (Supporting Hong Kong)

Hong Kong Contact Centre

• Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.
• Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.

We will count on you to:

• Provide quality customer service to clients over phone call or email
• Follow up customer calls where necessary
• Manage claims status, claims dispute, enrolment process, program details and all account management tasks
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Resolve client's enquiries efficiently and escalate problems / issues promptly
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• To support ad-hoc tasks as assigned and ensure claims KPIs are met

What you need to have:

• A Bachelor's Degree in any field
• Experienced in a Contact Centre/ Call Centre environment preferably from insurance industry
• Proficient in MS Office (Pivot Table, Excel Formulas and Words)
• Ability to understand, speak Cantonese, read and write Chinese is required
• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

• Experience supporting shared service operations
• Experienced in a "Third Party Administration environment" handling medical claims / medical policies in a contact center environment
• Ability to systematically manage and retrieve data
• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
• Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

1. Client Support Coordination

• Coordinate onboarding of new clients from a support perspective.
• Act as the first point of contact for clients regarding support requests.
• Log, track, and prioritize incoming support tickets or issues.
• Coordinate with internal teams (developers, system engineers) to ensure timely resolution.
• Monitor SLAs (Service Level Agreements) and ensure services are delivered according to agreed timelines.
• Schedule and manage support activities such as updates, bug fixes, or preventive/corrective maintenance.
• Help on office administration from time to time

2. Reporting & Documentation

• Responsible to manage preventive/corrective maintenance report submission.
• Gathering acceptance sign-off for each preventive maintenance report.
• Prepare and submit incident reports for customer quarterly; bi-annual; upon request.

3. Communication & Liaison

• Maintain clear communication between clients and technical teams.
• Translate technical into simple language for clients.
• Provide regular updates to clients on issue status or service changes.

4. Process Improvement

• Identify recurring issues and work with the team to suggest long-term fixes or improvements.
• Help implement new tools or workflows to improve support efficiency.

Key Skills Required:

• Strong organizational and multitasking ability
• Excellent communication and customer service skills
• Proficiency with Microsoft Office
• Basic understanding of IT systems, software, and support workflows
• Familiarity with ticketing or helpdesk systems
• Ability to manage pressure and meet deadlines

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

• Professional development

Application Question(s):

• Whats is your expected salary?
• What is your notice period ?

Work Location: In person