652 Cruise Staff jobs in Malaysia

Executive Chef - (on board luxury river cruise ship)

Executive Chef - (on board luxury river cruise ship)

Have a Chef apprenticeship or culinary schooling Min. 2 years’ experience in a 4* or 5* galley operation as an executive chef Chef or Master Chef certificate Highly proficient in spoken and written English Excellent knowledge of HACCP Strong computer skills and budgetary knowledge Experience in ordering and inventory Team-player and strong leadership skills Self-organized, disciplined, and reliable Good problem-solving skills Able to conduct trainings Stress tolerant Familiar with a multicultural working environment Have an eye for excellent food presentation

Executive Chef

Requirements:

Have a Chef apprenticeship or culinary schooling Min. 2 years’ experience in a 4* or 5* galley operation as an executive chef Chef or Master Chef certificate Highly proficient in spoken and written English Excellent knowledge of HACCP Strong computer skills and budgetary knowledge Experience in ordering and inventory Team-player and strong leadership skills Self-organized, disciplined, and reliable Good problem-solving skills Able to conduct trainings Stress tolerant Familiar with a multicultural working environment Have an eye for excellent food presentation

Role and Responsibilities:

Overall responsible for a smooth and organized operation within the galley Active involvement in daily operations, including taking overall any station if needed Provide professional and courteous service at designated workstations in accordance with company standards and procedures Welcome and greet guests when in the restaurant or in any public area Always be up to date with company standard operating procedures, particularly for the galley department, and ensure implementation Be present during peak working hours (preparation, service, meetings) Distribute information within the team as well as to other departments Prepare duty schedules in accordance with relevant labour legislation Retain full knowledge of food menus and recipes Ensure proper setup and “mise en place” Control “mise en place” sheets of each station Ensure quality and quantity of crew food following company standards Conduct frequent training sessions for the galley department Ensure timely preparation of show plates for the daily menu briefing and conduct menu briefings with the restaurant team Perform menu presentations to guests Attend and conduct cooking demonstrations for guests Be aware of guest's specific needs and dietary requirements and recommend suitable alternatives Ensure proper stock handling, including reaching cost targets and implement necessary improvements if needed Evaluate the galley team with the assistance of the executive sous chef and provide feedback, including performance enhancing action plans if necessary Conducti daily quality checks Conduct regular briefings and meetings ensuring smooth information flow for the crew and participate in head of department meetings conducted by the hotel manager Responsible for the monthly inventories, purchase orders including equipment items, and delivery control Support and encourage talented crewmembers suggesting career steps, following the company HR operating standards Ensure a proper welcome and introduction of new joining crewmembers Responsible for ensuring and maintaining cleanliness front and back of house according to HACCP and safety regulations, including monitoring compliance with legal requirements Inform front office manager about any menu changes in good time Ensure a proper handover between all shifts Take an active role in creating a positive work environment between all departments onboard Ensure correct food item rotation (FIFO), storing, labeling, and temperature control at all workstations Handle guest complaints and inform the hotel manager if needed Keep a record/list of breakage and monitor costs of breakage and damage, notifying the hotel manager if necessary Ensure correct handling of all equipment, machinery, and chemicals Prepare and monitor the department's vacation planning in accordance with the ships general vacation plan Ensure the galley department has a full understanding of their designated safety roles, duties, and in-port-manning Report any potential safety hazards Review cruise questionnaires and ratings, implement action plans and follow up after every cruise

Side Tasks:

Participate in scheduled trainings, briefings, and meetings Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading Participate in all safety drills and ensure solid knowledge of designated safety role Assist other departments as per Supervisor's instructions

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Seniority level Mid-Senior level Employment type

Employment type Other Job function

Job function Management and Manufacturing Industries Internet Publishing Referrals increase your chances of interviewing at Scenic - Luxury Cruises & Tours by 2x Sign in to set job alerts for “Executive Chef” roles.

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ADMIN - Cruise Manager (EU citizen only)

1 month ago Be among the first 25 applicants

Profilul cerințelor:

• Cunoștințe foarte bune de germană și engleză sunt obligatorii pentru acest post
• Postul necesită un nivel ridicat de servicii, abilități excelente de comunicare, mare flexibilitate, creativitate și competențe de leadership. Trebuie să iubești să găsești soluții la probleme și să comunici eficient în acest sens
• Ești un talent organizatoric și un jucător de echipă, ai o dorință de muncă peste medie, rezistență la stres și maniere perfecte
• În situații dificile, stresante sau critice, îți păstrezi mereu calmul, atitudinea prietenoasă și conduita corectă
• Ai bune abilități IT
• Cunoștințele altor limbi (ex: franceză, italiană) reprezintă un avantaj

Domeniul de responsabilitate:

• Asiguri buna desfășurare a croazierelor și o planificare și gestionare corectă a călătoriei (inclusiv îmbarcarea și debarcarea), în cooperare cu echipajul nautic și departamentul hotelier
• Ești primul punct de contact pentru oaspeți, răspunzând întrebărilor, problemelor și dorințelor acestora
• Răspunzi de bunăstarea oaspeților la bord și de organizarea excursiilor la uscat
• Asiguri o comunicare fluidă între departamentul tău și celelalte departamente
• Te ocupi de vânzarea excursiilor la bord și de gestionarea acestora, inclusiv a conturilor aferente
• Creezi programele zilnice în consultare cu toate departamentele de la bord
• Ai grijă de oaspeți și de relația cu agențiile locale
• Faci anunțuri de rută și furnizezi informații pentru oaspeți pe durata călătoriei
• Planifici și implementezi programul de divertisment și animație
• Sprijini managerul hotelului cu diverse sarcini administrative
• Te ocupi de logistică legată de sosiri și plecări

Oferim:

Un job interesant în atmosfera rafinată a unor vase de croazieră de primă clasă, oportunități de dezvoltare și condiții contractuale atractive. Angajații noștri la bord oferă servicii excelente, se identifică pe deplin cu nava și astfel asigură standardul de performanță al organizatorului.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Internet Publishing

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Get notified about new Administrative Manager jobs in Bandar Banang Jaya, Johore, Malaysia .

Bandar Banang Jaya, Johore, Malaysia 13 hours ago

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ADMIN - Cruise Manager (EU citizen only) 1 month ago Be among the first 25 applicants

Profilul cerințelor:

Cunoștințe foarte bune de germană și engleză sunt obligatorii pentru acest post

Postul necesită un nivel ridicat de servicii, abilități excelente de comunicare, mare flexibilitate, creativitate și competențe de leadership. Trebuie să iubești să găsești soluții la probleme și să comunici eficient în acest sens

Ești un talent organizatoric și un jucător de echipă, ai o dorință de muncă peste medie, rezistență la stres și maniere perfecte

În situații dificile, stresante sau critice, îți păstrezi mereu calmul, atitudinea prietenoasă și conduita corectă

Ai bune abilități IT

Cunoștințele altor limbi (ex: franceză, italiană) reprezintă un avantaj

Domeniul de responsabilitate:

Asiguri buna desfășurare a croazierelor și o planificare și gestionare corectă a călătoriei (inclusiv îmbarcarea și debarcarea), în cooperare cu echipajul nautic și departamentul hotelier

Ești primul punct de contact pentru oaspeți, răspunzând întrebărilor, problemelor și dorințelor acestora

Răspunzi de bunăstarea oaspeților la bord și de organizarea excursiilor la uscat

Asiguri o comunicare fluidă între departamentul tău și celelalte departamente

Te ocupi de vânzarea excursiilor la bord și de gestionarea acestora, inclusiv a conturilor aferente

Creezi programele zilnice în consultare cu toate departamentele de la bord

Ai grijă de oaspeți și de relația cu agențiile locale

Faci anunțuri de rută și furnizezi informații pentru oaspeți pe durata călătoriei

Planifici și implementezi programul de divertisment și animație

Sprijini managerul hotelului cu diverse sarcini administrative

Te ocupi de logistică legată de sosiri și plecări

Oferim: Un job interesant în atmosfera rafinată a unor vase de croazieră de primă clasă, oportunități de dezvoltare și condiții contractuale atractive. Angajații noștri la bord oferă servicii excelente, se identifică pe deplin cu nava și astfel asigură standardul de performanță al organizatorului.

Powered by JazzHR

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Internet Publishing

Referrals increase your chances of interviewing at Global Jobs by 2x

Get notified about new Administrative Manager jobs in

Bandar Banang Jaya, Johore, Malaysia .

Bandar Banang Jaya, Johore, Malaysia 13 hours ago

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service role at Gussmann Technologies

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Information Services

Referrals increase your chances of interviewing at Gussmann Technologies by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

SO, Customer Service Officer-Inbound, Contact Centre

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service Associate - Roadside Assistance (Shift) - Contract

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR7,000.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service Officer - Inbound Call Center

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Care Support Specialist - Europe

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

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Join to apply for the Customer Service role at Star Activation Sdn Bhd

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service role at Star Activation Sdn Bhd

Get AI-powered advice on this job and more exclusive features.

Star Activation Sdn Bhd provided pay range

This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

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Job Responsibilities

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

Job Requirements

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

Job Benefits

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Star Activation Sdn Bhd by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Client Success Representative (Remote, Contract) Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR7,000.00 2 weeks ago

Customer Service Officer - Inbound Call Center

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Customer Service Associate - Roadside Assistance (Shift) - Contract

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

Job Requirements

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Skills

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

Company Benefits Grab the deals!

All staffs are eligible for special staff discounts!

Free Parking

Free parking is provided!

Incentive & Bonus

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

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Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Our Office Location (HQ) #J-18808-Ljbffr