15 Crm Management jobs in Malaysia

This job is for a CRM Marketing Specialist at TDG , ideal for those who enjoy working with data and creativity. You will design campaigns, optimize customer journeys, and work with advanced tech tools.

We are seeking a CRM Marketing, Junior Specialist to join our digital growth team at TDG . The role involves executing targeted campaigns using messaging and CRM platforms, automating customer journeys, and optimizing marketing workflows through data-driven methods. You will manage communications across the customer lifecycle using tools like SleekFlow, Manychat, and other Martech platforms.

Key Responsibilities

• Plan, execute, and optimize messaging and email campaigns via platforms such as SleekFlow, Manychat, Mailchimp, or similar
• Develop audience segmentation, automation flows, and CRM triggers across different funnel stages
• Maintain structured and current CRM data for campaign use
• Create reporting dashboards and analyze data to enhance conversion rates and engagement
• Collaborate with content, creative, and sales teams to ensure alignment and timely execution
• Manage platform integrations, troubleshoot issues, and ensure operational accuracy
• Suggest and implement improvements based on data insights and campaign performance

Job Requirements

• Bachelor’s Degree in Marketing, Information Systems, Business, or related field
• 1–3 years of experience in CRM, marketing automation, or campaign roles
• Fresh graduates are welcome to apply
• Basic knowledge of platforms like SleekFlow, Manychat, Mailchimp, Salesforce, etc.
• Familiarity with website CMS (e.g., WordPress), form integrations, and data connectors (e.g., Zapier, Make)
• Strong analytical skills, attention to detail, and ability to meet deadlines
• Proficiency in Excel or Google Sheets for data manipulation and reporting

Skills

• CRM Software
• Marketing Automation
• Email Marketing Automation
• HubSpot CRM
• Microsoft Excel
• Time Management
• Project Management
• Multitasking

Company Benefits

• Customized Wellness Program subsidy (Medical, Optical, Dental, Gym, Yoga)
• Car Park Allowance (eligible employees)
• Loyalty Bonus up to RM 1,000,000 (eligible)
• Modern Office & Luxury Pantry with free coffee, ice cream, snacks
• Prime location near TTDI MRT, Jaya Grocer, and 3 Damansara Shopping Mall
• Fast career progression, with potential promotions twice a year for high performers

TDG is committed to revolutionizing customer engagement by blending marketing art with technological precision, harnessing first-party data to enhance acquisition, retention, and loyalty.

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This job is for a

CRM Marketing Specialist at TDG , ideal for those who enjoy working with data and creativity. You will design campaigns, optimize customer journeys, and work with advanced tech tools. We are seeking a

CRM Marketing, Junior Specialist

to join our digital growth team at

TDG . The role involves executing targeted campaigns using messaging and CRM platforms, automating customer journeys, and optimizing marketing workflows through data-driven methods. You will manage communications across the customer lifecycle using tools like SleekFlow, Manychat, and other Martech platforms. Key Responsibilities Plan, execute, and optimize messaging and email campaigns via platforms such as SleekFlow, Manychat, Mailchimp, or similar Develop audience segmentation, automation flows, and CRM triggers across different funnel stages Maintain structured and current CRM data for campaign use Create reporting dashboards and analyze data to enhance conversion rates and engagement Collaborate with content, creative, and sales teams to ensure alignment and timely execution Manage platform integrations, troubleshoot issues, and ensure operational accuracy Suggest and implement improvements based on data insights and campaign performance Job Requirements Bachelor’s Degree in Marketing, Information Systems, Business, or related field 1–3 years of experience in CRM, marketing automation, or campaign roles Fresh graduates are welcome to apply Basic knowledge of platforms like SleekFlow, Manychat, Mailchimp, Salesforce, etc. Familiarity with website CMS (e.g., WordPress), form integrations, and data connectors (e.g., Zapier, Make) Strong analytical skills, attention to detail, and ability to meet deadlines Proficiency in Excel or Google Sheets for data manipulation and reporting Skills CRM Software Marketing Automation Email Marketing Automation HubSpot CRM Microsoft Excel Time Management Project Management Multitasking Company Benefits Customized Wellness Program subsidy (Medical, Optical, Dental, Gym, Yoga) Car Park Allowance (eligible employees) Loyalty Bonus up to RM 1,000,000 (eligible) Modern Office & Luxury Pantry with free coffee, ice cream, snacks Prime location near TTDI MRT, Jaya Grocer, and 3 Damansara Shopping Mall Fast career progression, with potential promotions twice a year for high performers TDG is committed to revolutionizing customer engagement by blending marketing art with technological precision, harnessing first-party data to enhance acquisition, retention, and loyalty.

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At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team.

About BP Holiday

At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team.

Role Summary

We are looking for proactive and personable Customer Relationship Executives who are passionate about nurturing long-term client relationships. Your primary focus will be farming existing customers —staying in regular contact, offering personalized travel suggestions, cross-selling new destinations, and inviting them to exclusive events. Your role is key in building loyalty, increasing repeat business, and enhancing our brand experience.

Key Responsibilities :

Customer Farming & Retention:

Maintain regular communication with past and returning clients via calls, emails, WhatsApp, and other platforms to ensure high levels of engagement and satisfaction.

Cross-Selling & Upselling:

Introduce new travel destinations, packages, and special promotions to existing clients based on their travel history and preferences.

Personalized Customer Outreach:

Tailor communication strategies for different customer segments to encourage repeat bookings and referrals.

Event Engagement:

Invite clients to upcoming events such as roadshows, travel fairs, travel talks, and client appreciation nights. Assist in event coordination when necessary.

Customer Database Management:

Keep accurate records of customer interactions, preferences, and follow-ups using CRM systems.

Feedback & Insights:

Collect feedback and suggestions from customers to help improve service quality and provide input to the sales and marketing teams.

Requirements

• 1–3 years of experience in customer service, travel sales, client management, or a related role.
• Excellent interpersonal and communication skills—both verbal and written.
• Highly organized with a customer-first mindset.
• Ability to build rapport and trust with clients across various demographics.
• Knowledge of travel destinations, trends, or previous experience in the travel/tourism industry is an added advantage.
• Tech-savvy and familiar with CRM software, messaging tools, and MS Office/Google Workspace.

Why Join BP Holiday?

• Be part of a passionate and friendly team in a growing travel company.
• Opportunities to travel and attend industry events.
• Attractive incentives and commissions based on client reactivation and upselling success.
• Personal and professional growth opportunities through internal training and mentorship.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Travel Arrangements

Referrals increase your chances of interviewing at BP Holiday (Beautiful Planet Holiday Sdn Bhd) by 2x

Sign in to set job alerts for “Customer Relationship Executive” roles. Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract) Customer Service Representative (Nationwide) Customer Success Specialist - Banking (Based in Penang) Branch Executive (6 months contract) - Straits Quay Branch MYS CTSM PG Commercial Cards - Client Service Officer - C09 Business Development and Sales Executive

Batu Ferringhi, Penang, Malaysia 1 day ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

George Town, Penang, Malaysia 1 month ago

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Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago

Cinema Crew Part Time ( Sunway Carnival Mall ) Cinema Crew / Crew Leader ( Queensbay Mall )

Georgetown, Penang, Malaysia 6 months ago

Cinema Crew / Crew Leader ( Plaza Gurney )

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The Customer Relationship Manager is responsible to build the customer base and drive new haemodialysis patient acquisition by regularly promoting the services of DaVita Malaysia via meet up and various marketing activities to selected/targeted stakeholders; Nephrologists / Medical Officers / Medical Assistants / Haemodialysis Unit Nurses of government hospitals and private hospitals/clinics; Social Welfare Department; Private insurance companies and TPAs; Corporate clients.

• The candidate will drive and monitor the growth in terms of patient numbers within the targeted DaVita Malaysia Clinics and ensure the Company is on track to reach its planned target for the year.
• The candidate will work closely with Centre Teammates, Regional Operation Managers and Partner Engagements teammates to deliver results.
• The candidate will develop and implement reporting methodology on the process flow of relationship management with key stakeholders as well as patient acquisition.
• The candidate will also actively identify and pursue new inorganic growth opportunities through networking.

Key qualities required of this individual will be enthusiasm for communications, relationship building, and proven sales experience to deliver results, with an ability to think and act independently, proactively, and collaborate effectively. The candidate should demonstrate passion and a proven track record. This individual will coach and provide advice to the Partner Engagements teammates, and will ultimately be considered a valued member of the Malaysia Operations team.

The following duties generally reflect the expectations of this position; however, these are not exhaustive.

Supervisory Responsibilities

• Relationship building with patient referral source and other key stakeholders - Leading promotion of DaVita Malaysia in partnership with operations teams to drive new patient acquisition (organic growth).
• Lead generation for inorganic growth opportunities. Prepare and deliver marketing activities and appropriate presentation materials on service and company updates.
• Patient Communication - Assist and follow up closely with patients to obtain necessary information for their decision-making in a timely manner together with Partner Engagement teammate.
• Planning, Execution, and Reporting;
  - Develop an internal plan and strategic priorities to engage referral sources and inorganic growth opportunities.
  - Prepare a Monthly report on the progress.
  -Attend weekly meeting, patient pipeline meetings, and other relevant meetings/trainings invited or assigned.
• Partnership and alignment with local Operations team to ensure clear communications
• Agility and flexibility to apply business insights and research to communications activities
• Partner with other leaders on growth initiatives and market research
• Ensure adherence to timelines and quality guidelines (DaVita’s internal protocols and policies) in all activities
• Other duties as assigned, from time to time.
  

Minimum Qualifications

Following are the qualifications and certifications associated for this job position:

• Min 2-5 years direct sales experience, relationship building or marketing role in healthcare services or life sciences industries is referred, in particular pharma sales
• Proven track record of the ability to plan and execute relationship building to delivery results (i.e., identify targets, obtain contacts, build relationships, etc.)
• Comprehensive knowledge of digital communications and sales and relationship management tools (i.e., web and mobile platforms, etc.)
• Proven experience in engaging and managing Key Opinion Leaders (KOLs), such as doctors and specialists.
• Excellent communication skills, in both English and Bahasa Malaysia, proficiency in Mandarin is an added advantage.
• Ability to propose effective, innovative and original solutions
• Skilled at planning, project management, time management and decision-making

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The Customer Relationship Manager is responsible to build the customer base and drive new haemodialysis patient acquisition by regularly promoting the services of DaVita Malaysia via meet up and various marketing activities to selected/targeted stakeholders; Nephrologists / Medical Officers / Medical Assistants / Haemodialysis Unit Nurses of government hospitals and private hospitals/clinics; Social Welfare Department; Private insurance companies and TPAs; Corporate clients. The candidate will drive and monitor the growth in terms of patient numbers within the targeted DaVita Malaysia Clinics and ensure the Company is on track to reach its planned target for the year. The candidate will work closely with Centre Teammates, Regional Operation Managers and Partner Engagements teammates to deliver results. The candidate will develop and implement reporting methodology on the process flow of relationship management with key stakeholders as well as patient acquisition. The candidate will also actively identify and pursue new inorganic growth opportunities through networking. Key qualities required of this individual will be enthusiasm for communications, relationship building, and proven sales experience to deliver results, with an ability to think and act independently, proactively, and collaborate effectively. The candidate should demonstrate passion and a proven track record. This individual will coach and provide advice to the Partner Engagements teammates, and will ultimately be considered a valued member of the Malaysia Operations team. The following duties generally reflect the expectations of this position; however, these are not exhaustive.

Supervisory Responsibilities Relationship building with patient referral source and other key stakeholders - Leading promotion of DaVita Malaysia in partnership with operations teams to drive new patient acquisition (organic growth). Lead generation for inorganic growth opportunities. Prepare and deliver marketing activities and appropriate presentation materials on service and company updates. Patient Communication - Assist and follow up closely with patients to obtain necessary information for their decision-making in a timely manner together with Partner Engagement teammate. Planning, Execution, and Reporting; - Develop an internal plan and strategic priorities to engage referral sources and inorganic growth opportunities. - Prepare a Monthly report on the progress. -Attend weekly meeting, patient pipeline meetings, and other relevant meetings/trainings invited or assigned. Partnership and alignment with local Operations team to ensure clear communications Agility and flexibility to apply business insights and research to communications activities Partner with other leaders on growth initiatives and market research Ensure adherence to timelines and quality guidelines (DaVita’s internal protocols and policies) in all activities Other duties as assigned, from time to time.

Minimum Qualifications Following are the qualifications and certifications associated for this job position: Min 2-5 years direct sales experience, relationship building or marketing role in healthcare services or life sciences industries is referred, in particular pharma sales Proven track record of the ability to plan and execute relationship building to delivery results (i.e., identify targets, obtain contacts, build relationships, etc.) Comprehensive knowledge of digital communications and sales and relationship management tools (i.e., web and mobile platforms, etc.) Proven experience in engaging and managing Key Opinion Leaders (KOLs), such as doctors and specialists. Excellent communication skills, in both English and Bahasa Malaysia, proficiency in Mandarin is an added advantage. Ability to propose effective, innovative and original solutions Skilled at planning, project management, time management and decision-making

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At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team. About BP Holiday At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team. Role Summary

We are looking for

proactive and personable Customer Relationship Executives

who are passionate about nurturing long-term client relationships. Your primary focus will be

farming existing customers —staying in regular contact, offering personalized travel suggestions, cross-selling new destinations, and inviting them to exclusive events. Your role is key in building loyalty, increasing repeat business, and enhancing our brand experience. Key Responsibilities : Customer Farming & Retention: Maintain regular communication with past and returning clients via calls, emails, WhatsApp, and other platforms to ensure high levels of engagement and satisfaction. Cross-Selling & Upselling: Introduce new travel destinations, packages, and special promotions to existing clients based on their travel history and preferences. Personalized Customer Outreach: Tailor communication strategies for different customer segments to encourage repeat bookings and referrals. Event Engagement: Invite clients to upcoming events such as roadshows, travel fairs, travel talks, and client appreciation nights. Assist in event coordination when necessary. Customer Database Management: Keep accurate records of customer interactions, preferences, and follow-ups using CRM systems. Feedback & Insights: Collect feedback and suggestions from customers to help improve service quality and provide input to the sales and marketing teams. Requirements 1–3 years of experience in customer service, travel sales, client management, or a related role. Excellent interpersonal and communication skills—both verbal and written. Highly organized with a customer-first mindset. Ability to build rapport and trust with clients across various demographics. Knowledge of travel destinations, trends, or previous experience in the travel/tourism industry is an added advantage. Tech-savvy and familiar with CRM software, messaging tools, and MS Office/Google Workspace. Why Join BP Holiday? Be part of a

passionate and friendly team

in a growing travel company. Opportunities to

travel

and attend industry events. Attractive

incentives and commissions

based on client reactivation and upselling success. Personal and professional

growth opportunities

through internal training and mentorship.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Travel Arrangements Referrals increase your chances of interviewing at BP Holiday (Beautiful Planet Holiday Sdn Bhd) by 2x Sign in to set job alerts for “Customer Relationship Executive” roles.

Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

Customer Service Representative (Nationwide)

Customer Success Specialist - Banking (Based in Penang)

Branch Executive (6 months contract) - Straits Quay Branch

MYS CTSM PG Commercial Cards - Client Service Officer - C09

Business Development and Sales Executive

Batu Ferringhi, Penang, Malaysia 1 day ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

George Town, Penang, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Cinema Crew / Crew Leader ( Sunway Carnival Mall )

Sales Executive/Business Development Specialist

Cinema Crew Part Time ( Queensbay Mall )

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago Cinema Crew Part Time ( Sunway Carnival Mall )

Cinema Crew / Crew Leader ( Queensbay Mall )

Georgetown, Penang, Malaysia 6 months ago Cinema Crew / Crew Leader ( Plaza Gurney )

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Alliance Bank Malaysia Berhad

KEY RESPONSIBILITIES SALES PLANNING

• Work as a team to solicit sales by identifying cross-sell opportunities among ETB customers, as well as relationship deepening.
• Access and identify leads from various sources/channels as part of sales referrals and acquisition efforts.
• Actively participate in and support marketing acquisition activities such as customer events, marketing campaigns, and product launches.
• Work on acquiring new-to-bank clients (Hunter).

ADMINISTRATIVE / COMPLIANCE / AUDIT

• Review and identify opportunities for service/process improvements by developing and implementing action plans.
• Review and highlight any process/service gaps to ensure compliance.
• Reactivate and win back private banking clients below AUM.
• Participate actively in all product and compliance meetings.
• Participate in any projects or assignments assigned by immediate supervisors and the Head of Department.
• Ensure proper sales compliance while building a new client portfolio.

JOB REQUIREMENTS

• Customer service and service quality skills
• Time management skills
• Teamwork
• Effective communication skills
• Planning and organizational skills
• Proactive attitude and initiative
• Problem-solving, decision-making, and analytical thinking skills
• University degree in relevant disciplines or equivalent
• Certifications such as FMUTM, CEILI are preferred
• At least 2-3 years of experience in wealth management within the financial industry
• Experience in the high net worth segment is an advantage

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Dynamics 365 Technical Consultant – Hybrid (Bangsar, Malaysia)

Location: Bangsar, Malaysia (Hybrid)

Experience: 3+ years

What you’ll do:

• Work with business teams to understand needs and turn them into solutions using Dynamics 365 CE and Power Platform .
• Customize and configure D365 Sales, Customer Service, and Project Operations .
• Build workflows, plugins, and custom features with C#, .NET, and JavaScript .
• Take part in Agile projects – planning, coding, testing, and reviews.
• Solve technical issues, improve performance, and support post go-live.
• Provide support (L2–L3) , check system health, deploy updates, and keep systems stable.

What we’re looking for:

• Degree in Computer Science, IT, or similar.
• 3+ years of experience working with Dynamics 365 Customer Engagement .
• Hands-on skills in customizing and extending D365 (workflows, plugins, integrations).
• Experience with Power Apps, Power Automate, Power BI .
• Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.

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This job is for an Associate Customer Relationship Manager, focusing on reactivating inactive clients and attracting new ones. The role combines sales and customer service to ensure a positive banking experience.

ASSOCIATE CUSTOMER RELATIONSHIP MANAGER (ACQUISITION)

GRADE: SE/Mgr

REPORTING RELATIONSHIPS

Job Title: Acquisition of New-To-Bank PBAP customers

Reports Directly To: Branch Manager (Spoke)

Key Responsibilities:

• Acquire New-To-Bank clients (Hunter)
• Grow CASA from Existing-To-Bank (ETB) customers
• Reactivate inactive PB customers in the bank database
• Identify cross-sell opportunities among ETB customers
• Participate in marketing activities, campaigns, and product launches

Administrative / Compliance:

• Ensure adherence to compliance and sales processes
• Review and improve service/process gaps
• Participate in product & compliance meetings

Key Relations:

• Internal: CSH/RH, Branches, HR
• External: Customers, Business Partners

Contributes To:

• Service standards, sales referral, database cross-selling, NTB campaigns, high net-worth planning, compliance, and administration

Experience/Knowledge:

• 2-3 years in wealth management or financial industry
• Experience with high-net-worth clients advantageous

Skills:

• Customer Service, Time Management, Flexibility, Teamwork, Communication, Planning, Proactivity, Problem Solving

Knowledge:

• Relevant degree or equivalent; FMUTM, CEILI certification preferred

Compliance:

• Register with FMUTM, pass relevant exams, meet age and education requirements, maintain high integrity

Job Requirements & Benefits:

Comprehensive training, competitive compensation, performance bonuses, health insurance, and career growth opportunities.

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