What Jobs are available for Crm Management in Malaysia?
Showing 61 Crm Management jobs in Malaysia
Customer Relationship Management Manager (CRM)
Selangor, Selangor
Talent Recruit
Posted 3 days ago
Job Viewed
Job Description
Company Background Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a
Customer Relationship Management (CRM) Manager
to be part of their dynamic team in
Puchong .
Job Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements
Minimum a Bachelor's Degree in any relevant field.
At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple job in a fast-paced environment.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
Able to communicate in English & Mandarin (Due to business nature)
Working Hour Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
#J-18808-Ljbffr
Customer Relationship Management (CRM) Manager
to be part of their dynamic team in
Puchong .
Job Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements
Minimum a Bachelor's Degree in any relevant field.
At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple job in a fast-paced environment.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
Able to communicate in English & Mandarin (Due to business nature)
Working Hour Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
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0
Customer Relationship Management Manager (CRM)
Talent Recruit
Posted 17 days ago
Job Viewed
Job Description
Company Background:
Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong .
Job Responsibilities:
- Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
- Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
- Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
- Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
- Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
- Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
- Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
- Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements:
- Minimum a Bachelor's Degree in any relevant field.
- At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
- Experience in customer segmentation, retention strategies and loyalty programs.
- Knowledge of data protection regulations and CRM best practices.
- Ability to manage multiple job in a fast-paced environment.
- Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
- Able to communicate in English & Mandarin (Due to business nature)
Working Hour:
Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
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1
Head of Compliance & Risk Management (CRM)
Butterworth, Pulau Pinang
PDC Premier Holdings
Posted 10 days ago
Job Viewed
Job Description
Head of Compliance & Risk Management (CRM)
Develop, implement, and maintain compliance frameworks, audits, and risk assessments. Manage tenant handovers, ensuring proper documentation and smooth transition processes. Review and approve tenant renovation applications and work permits. Lead safety initiatives, including emergency drills, training, and incident investigations. Oversee Auxiliary Police operations, ensuring effective deployment and adherence to SOPs. Requirements
Bachelor’s Degree in Law, Safety, Facilities Management, Engineering, or related field. Minimum 7 years of experience in compliance, risk, or safety management within property or facilities management. Strong leadership, analytical, and decision-making skills. Familiarity with relevant laws, regulations, and industry standards. Ex-Police or Ex-Army will be an added advantage. Reporting Line
Reports directly to the Chief Operating Officer (COO). Company
PDC Premier Holdings Sdn Bhd is a wholly-owned subsidiary of Penang Development Corporation (PDC). The main activities of the PDC Group include investment holding, property development, property investment, property management, consultancy services, construction, and provision of telecommunication facilities. PDC Premier Holdings Sdn Bhd provides business value and shared services solutions comprising accounting, financial, human resources and secretarial. We are seeking experienced, dedicated and result oriented staff to join our team.
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Develop, implement, and maintain compliance frameworks, audits, and risk assessments. Manage tenant handovers, ensuring proper documentation and smooth transition processes. Review and approve tenant renovation applications and work permits. Lead safety initiatives, including emergency drills, training, and incident investigations. Oversee Auxiliary Police operations, ensuring effective deployment and adherence to SOPs. Requirements
Bachelor’s Degree in Law, Safety, Facilities Management, Engineering, or related field. Minimum 7 years of experience in compliance, risk, or safety management within property or facilities management. Strong leadership, analytical, and decision-making skills. Familiarity with relevant laws, regulations, and industry standards. Ex-Police or Ex-Army will be an added advantage. Reporting Line
Reports directly to the Chief Operating Officer (COO). Company
PDC Premier Holdings Sdn Bhd is a wholly-owned subsidiary of Penang Development Corporation (PDC). The main activities of the PDC Group include investment holding, property development, property investment, property management, consultancy services, construction, and provision of telecommunication facilities. PDC Premier Holdings Sdn Bhd provides business value and shared services solutions comprising accounting, financial, human resources and secretarial. We are seeking experienced, dedicated and result oriented staff to join our team.
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2
Social Media & CRM Specialist
Kuala Lumpur, Kuala Lumpur
ASUS
Posted 10 days ago
Job Viewed
Job Description
Responsibilities
Report to Digital Marketing Manager to lead and manage all assigned CRM and social media in-house Build, plan and implement overall CRM and Social Media strategy and manage the proposed strategy from end-to-end, including ROI and KPI measurements Manage CRM and social media related campaigns including but not limited to: Content Marketing – across multiple digital/social media channels in multiple languages (English & BM) to drive campaign/product awareness, engagement and conversion. Create and optimize blog content, ensuring alignment with SEO best practices and brand objectives. Social media channels management (Facebook, Instagram, TikTok, YouTube, LinkedIn, XHS, etc) – content creation, strategy and query responding across all social media channels and owned platforms. Digital Campaigns – Plan, execute, and monitor Go-To-Market (GTM) and Country Marketing Fund (CMF) strategies, including Influencer (KOL) Marketing and Affiliate programs CRM & Email Marketing – Design and implement email marketing campaigns, customer segmentation, and database management. Leverage data to create personalized marketing initiatives and improve customer retention. SEO - Plan, develop and implement SEO strategy. Monitor and provide report based on the tools available Loyalty Program Management – Lead the ROG Loyalty Program, ensuring seamless customer experiences and program growth. Reporting & Analytics – Monitor and analyze social media, CRM, and campaign KPIs, delivering regular reports with insights and recommendations for improvement. Collaboration – Work effectively with internal teams, management, and external vendors (e.g., agency partners). Other Tasks – Execute activities based on quarterly marketing plans, budget control, and any additional assignments from management. Qualifications
Must possess a Degree/Diploma in Marketing / Public Relations / Mass Communications / Business / Advertising or a recognized college education in a related discipline At least three (3) years of working experience in the CRM and Social Media field, mandatory to have hands-on experience in CRM, Social Media campaign setup and KOL management. Must possess strong interest in IT, gadgets, hardware, components and/or desktop solutions. Good command of English and Bahasa Malaysia, both spoken and written. Able to communicate in Chinese would be an added advantage. Display a proactive, positive and agile attitude, friendly personality, ability to interact with various groups/levels of people, willing to learn for self-improvement and possess keen attention to details.
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Report to Digital Marketing Manager to lead and manage all assigned CRM and social media in-house Build, plan and implement overall CRM and Social Media strategy and manage the proposed strategy from end-to-end, including ROI and KPI measurements Manage CRM and social media related campaigns including but not limited to: Content Marketing – across multiple digital/social media channels in multiple languages (English & BM) to drive campaign/product awareness, engagement and conversion. Create and optimize blog content, ensuring alignment with SEO best practices and brand objectives. Social media channels management (Facebook, Instagram, TikTok, YouTube, LinkedIn, XHS, etc) – content creation, strategy and query responding across all social media channels and owned platforms. Digital Campaigns – Plan, execute, and monitor Go-To-Market (GTM) and Country Marketing Fund (CMF) strategies, including Influencer (KOL) Marketing and Affiliate programs CRM & Email Marketing – Design and implement email marketing campaigns, customer segmentation, and database management. Leverage data to create personalized marketing initiatives and improve customer retention. SEO - Plan, develop and implement SEO strategy. Monitor and provide report based on the tools available Loyalty Program Management – Lead the ROG Loyalty Program, ensuring seamless customer experiences and program growth. Reporting & Analytics – Monitor and analyze social media, CRM, and campaign KPIs, delivering regular reports with insights and recommendations for improvement. Collaboration – Work effectively with internal teams, management, and external vendors (e.g., agency partners). Other Tasks – Execute activities based on quarterly marketing plans, budget control, and any additional assignments from management. Qualifications
Must possess a Degree/Diploma in Marketing / Public Relations / Mass Communications / Business / Advertising or a recognized college education in a related discipline At least three (3) years of working experience in the CRM and Social Media field, mandatory to have hands-on experience in CRM, Social Media campaign setup and KOL management. Must possess strong interest in IT, gadgets, hardware, components and/or desktop solutions. Good command of English and Bahasa Malaysia, both spoken and written. Able to communicate in Chinese would be an added advantage. Display a proactive, positive and agile attitude, friendly personality, ability to interact with various groups/levels of people, willing to learn for self-improvement and possess keen attention to details.
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3
Customer Relationship Management (CRM) Analyst - 5 to 6 Years Experience
Kuala Lumpur, Kuala Lumpur
Foodle MY
Posted 10 days ago
Job Viewed
Job Description
Position Overview
The role will be primarily responsible for managing and optimizing the Customer Relationship Management (CRM) system across Foodle’s F&B operations. This includes maintaining data integrity, supporting CRM integrations with POS, e-commerce, and loyalty platforms, and providing actionable customer insights to drive targeted marketing, customer retention, and sales growth. The role also involves working closely with cross-functional teams to enhance the customer experience through data-driven decision-making and continuous improvement of CRM strategies and tools.
Key Responsibilities
CRM Platform Implementation & Support
Lead the configuration, rollout, and continuous improvement of the CRM platform across all customer touchpoints (e.g., e-commerce, mobile app, POS).
Ensure smooth integration of CRM systems with core business platforms including loyalty programs, order management systems, and third-party marketing tools.
Collaborate with internal teams and external vendors to troubleshoot platform issues, implement new features, and optimize performance.
Day-to-Day CRM Operations
Provide day-to-day support for CRM-related tools and campaign workflows, addressing data sync issues, segmentation errors, or message delivery failures.
Monitor campaign operations to ensure timely execution and minimize downtime or delays in customer communications, including availability during high-traffic periods (e.g., weekends, promotions).
Data Integration & Workflow Automation
Assist in building and maintaining automated workflows based on customer behaviors, transactions, and lifecycle stages to enhance engagement and retention.
Customer Data Infrastructure & Governance
Ensure CRM data integrity through rigorous monitoring, data hygiene practices, and compliance with data privacy regulations.
Support data security practices within the CRM system including user access control, encryption, and regular audits.
Documentation & Performance Reporting
Maintain thorough documentation of CRM architecture, campaign workflows, audience segments, and operational SOPs.
Prepare regular performance reports on CRM KPIs such as open rates, click-throughs, conversion, and churn to inform marketing and product strategies.
Requirements
Education & Experience
Bachelor’s degree in Data Science, Marketing Analytics, Business Intelligence, Information Systems, or a related discipline.
5 to 6 years of experience in a CRM Analyst role, with a proven track record of supporting customer engagement and marketing functions.
Experience in F&B, retail, or e-commerce industry is strongly preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing
Industries
Food and Beverage Services
Note: This description focuses on the role within Foodle’s CRM activities and does not include external postings or unrelated content.
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The role will be primarily responsible for managing and optimizing the Customer Relationship Management (CRM) system across Foodle’s F&B operations. This includes maintaining data integrity, supporting CRM integrations with POS, e-commerce, and loyalty platforms, and providing actionable customer insights to drive targeted marketing, customer retention, and sales growth. The role also involves working closely with cross-functional teams to enhance the customer experience through data-driven decision-making and continuous improvement of CRM strategies and tools.
Key Responsibilities
CRM Platform Implementation & Support
Lead the configuration, rollout, and continuous improvement of the CRM platform across all customer touchpoints (e.g., e-commerce, mobile app, POS).
Ensure smooth integration of CRM systems with core business platforms including loyalty programs, order management systems, and third-party marketing tools.
Collaborate with internal teams and external vendors to troubleshoot platform issues, implement new features, and optimize performance.
Day-to-Day CRM Operations
Provide day-to-day support for CRM-related tools and campaign workflows, addressing data sync issues, segmentation errors, or message delivery failures.
Monitor campaign operations to ensure timely execution and minimize downtime or delays in customer communications, including availability during high-traffic periods (e.g., weekends, promotions).
Data Integration & Workflow Automation
Assist in building and maintaining automated workflows based on customer behaviors, transactions, and lifecycle stages to enhance engagement and retention.
Customer Data Infrastructure & Governance
Ensure CRM data integrity through rigorous monitoring, data hygiene practices, and compliance with data privacy regulations.
Support data security practices within the CRM system including user access control, encryption, and regular audits.
Documentation & Performance Reporting
Maintain thorough documentation of CRM architecture, campaign workflows, audience segments, and operational SOPs.
Prepare regular performance reports on CRM KPIs such as open rates, click-throughs, conversion, and churn to inform marketing and product strategies.
Requirements
Education & Experience
Bachelor’s degree in Data Science, Marketing Analytics, Business Intelligence, Information Systems, or a related discipline.
5 to 6 years of experience in a CRM Analyst role, with a proven track record of supporting customer engagement and marketing functions.
Experience in F&B, retail, or e-commerce industry is strongly preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing
Industries
Food and Beverage Services
Note: This description focuses on the role within Foodle’s CRM activities and does not include external postings or unrelated content.
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4
CRM & Website Specialist
Kuala Lumpur, Kuala Lumpur
Elite Beauty Asia
Posted 1 day ago
Job Viewed
Job Description
We are looking for a data-driven and customer-obsessed CRM & Website Specialist as the first hire in our dedicated Marketing Department. Your mission is twofold: to build our Customer Relationship Management (CRM) system from scratch and to own the marketing performance and optimization of our corporate website. You will be the expert on our customer lifecycle, using data and automation to foster loyalty and maximize lifetime value. You will work closely with our E-commerce, Marketing, and Design teams to ensure a seamless brand experience from first visit to loyal advocate. Key Responsibilities CRM Strategy & Lifecycle Marketing: Develop and implement our first-ever CRM and retention strategy. Select, set up, and manage our CRM/company Website. Build, automate, and optimize all email & SMS marketing flows (Welcome Series, Abandoned Cart, Post-Purchase, Win-back, Loyalty Programs). Segment our customer base for highly targeted and personalized campaigns based on purchase history, engagement, and preferences. Track, analyze, and report on CRM KPIs like customer LTV, retention rate, email revenue, and engagement rates. Website Management & Conversion Optimization: Own the marketing performance of our Shopify website, focusing on user experience, content, and conversion rate optimization (CRO). Collaborate with designers to brief, build, and implement new landing pages, site content, and promotional banners. Use Google Analytics 4 (GA4) to generate insights and run A/B tests to improve site performance. Manage basic on-page SEO and ensure all marketing tracking pixels are correctly implemented. Cross-Functional Collaboration: Partner with the E-commerce Team: Leverage their sales data and insights to inform your CRM strategy. Ensure all promotions and product launches are supported by effective CRM campaigns. Liaise with Design: Provide clear, actionable creative briefs for all CRM and website assets (emails, landing pages, site banners). Collaborate with Marketing: Work with team members on paid social/ads to ensure a consistent message from acquisition to retention. Must-Haves: 3+ years of hands‑on experience in CRM/Lifecycle Marketing or Marketing Operations. Direct, hands‑on experience with a CRM/Marketing Automation platform. Experience managing and optimizing a Shopify website for conversions. Strong analytical skills with proficiency in Google Analytics 4 (GA4) and the ability to turn data into actionable recommendations. Excellent project management and communication skills, with a proven ability to partner effectively with other teams. A builder's mentality: you are proactive, resourceful, and excited to create systems from scratch. FMCG Manufacturing 11‑50 employees BUZ is a holistic family care brand originated from Singapore and currently has presence in Singapore, Malaysia, Vietnam & Thailand. It offers a wide range of products that aim to protect, nurture our little ones and the whole family, ensuring they are always safe from harm.
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5
Senior CRM Support Specialist MYR
Kuala Lumpur, Kuala Lumpur
Net2Source (N2S)
Posted 1 day ago
Job Viewed
Job Description
Senior CRM Support Specialist – MYR Net2Source Inc. is a Global Workforce Solutions Company headquartered in New Brunswick, NJ, with offices in the U.S. and global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management, and Project Consulting.
Role Summary:
Provide day‑to‑day support and administration of all CRM systems, including user access/security administration, problem logs reporting, user helpdesk, and system housekeeping. Assist with business design & functional support for CRM implementation & enhancements; engage stakeholders to drive continuous improvements and higher adoption.
Key Responsibilities
Support day‑to‑day operation & administration of all CRM systems, including user access/security administration, problem logs reporting, user helpdesk, and system housekeeping duties.
Assist with providing effective Business Design & Functional Support for CRM implementation & enhancements (change requests).
Engage stakeholders to produce continuous improvements in enriching CRM system functionality to drive higher adoption and active usage of the features.
Use knowledge of CRM systems to recommend and facilitate change requests and system enhancements raised by users.
Perform system housekeeping, user administration, campaign creation & leads loading.
Explore opportunities with users to expand their usage of the CRM system.
Gather, articulate and translate user requirements into change request/enhancement requirements.
Conduct testing and ensure proper system implementation and documentation.
Coordinate with stakeholders in Retail Banking, Operations, Group Technologies COE (CRM) and CRM vendors.
Requirements
University degree or equivalent in IT/Computer Science/Information Systems, or Business Administration.
Minimum 3‑5 years’ working experience in IT or Management Consultancy or Project Management of large-scale projects, preferably in banking & financial services.
Preferably with prior experience with CRM & CRM-related technology.
Motivates and inspires others to adopt and increase active usage of CRM systems.
Strong problem‑solving skills to support issue resolution.
Resourceful and able to leverage network effectively.
Focus on creating value for the customer and improving efficiency & effectiveness of the organization.
Ability to collaborate with stakeholders across different business levels to align on requirements.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Employment Type Full‑time
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Role Summary:
Provide day‑to‑day support and administration of all CRM systems, including user access/security administration, problem logs reporting, user helpdesk, and system housekeeping. Assist with business design & functional support for CRM implementation & enhancements; engage stakeholders to drive continuous improvements and higher adoption.
Key Responsibilities
Support day‑to‑day operation & administration of all CRM systems, including user access/security administration, problem logs reporting, user helpdesk, and system housekeeping duties.
Assist with providing effective Business Design & Functional Support for CRM implementation & enhancements (change requests).
Engage stakeholders to produce continuous improvements in enriching CRM system functionality to drive higher adoption and active usage of the features.
Use knowledge of CRM systems to recommend and facilitate change requests and system enhancements raised by users.
Perform system housekeeping, user administration, campaign creation & leads loading.
Explore opportunities with users to expand their usage of the CRM system.
Gather, articulate and translate user requirements into change request/enhancement requirements.
Conduct testing and ensure proper system implementation and documentation.
Coordinate with stakeholders in Retail Banking, Operations, Group Technologies COE (CRM) and CRM vendors.
Requirements
University degree or equivalent in IT/Computer Science/Information Systems, or Business Administration.
Minimum 3‑5 years’ working experience in IT or Management Consultancy or Project Management of large-scale projects, preferably in banking & financial services.
Preferably with prior experience with CRM & CRM-related technology.
Motivates and inspires others to adopt and increase active usage of CRM systems.
Strong problem‑solving skills to support issue resolution.
Resourceful and able to leverage network effectively.
Focus on creating value for the customer and improving efficiency & effectiveness of the organization.
Ability to collaborate with stakeholders across different business levels to align on requirements.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Employment Type Full‑time
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6
Customer Relationship Manager
Kuala Lumpur, Kuala Lumpur
Alliance Bank Malaysia Berhad
Posted 1 day ago
Job Viewed
Job Description
Customer Relationship Manager Join to apply for the
Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad .
Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x.
Responsibilities
Focus on excellent personalized service to PB customers by attending to various banking transaction needs and resolving problems/complaints within specified turnaround times.
Actively identify and pursue sales opportunities, including:
Expanding new customer base & new investment accounts through referrals from existing PB customers or personalized service recovery efforts.
Growing existing relationship AUMs (CASA & Fixed Deposits) and acquiring new customers.
Collaborating with Wealth Management, Branch Operations, Customer Service, and Lending Hubs to obtain comprehensive product updates exclusive to our affluent customers.
Identifying cross‑sell opportunities for relationship deepening.
Promoting product bundles to increase cross‑sell penetration and contribute to the bank’s revenue.
Actively sourcing new sales and leads from internal databases and cross‑referral programmes ( , SME, Commercial & Corporate Banking).
Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to achieve branch targets in sales and service performance.
Compiling and submitting accurate, timely sales reports.
Maintain accurate and up‑to‑date information by:
Keeping abreast of updated product information and market changes.
Identifying fraudulent & unusual activities and upholding operational compliance.
Growing customer franchise and containing attrition at low rates.
Increasing balances & share of wallet in key products (CASA, FD, Foreign Current Account, Investment Products, Insurance Products).
Converting existing FD portfolio to revenue‑generating products.
Marketing and selling consumer products to your PB customer portfolio.
Build and maintain long‑term profitable relationships by:
Providing quality customer service and obtaining feedback on sales‑related matters.
Resolving customer problems/complaints and escalating unresolved ones to appropriate managers and Service Quality.
Ensuring turnaround times for wealth products/credit applications meet agreed service levels.
Strictly adhering to contact management & service standards for calls, visits, portfolio reviews, and market research.
Managing stakeholders, being a team player, and participating in daily/weekly sales briefings.
Projecting a professional business image through high standards of housekeeping and personal grooming.
Risk, & Regulatory Management:
Managing portfolio risk exposure and performing audits to ensure zero mis‑selling.
Ensuring compliance with Alliance Bank’s policies, sales compliance, KYC, AMLA, third‑party confidentiality, credit control, sales audit compliance, and BNM guidelines.
Skills
Experience in sales or sales management.
Project satisfactory customer service quality & behaviour.
Able to work well in a team.
Fluent in English, Bahasa Malaysia or Chinese language/dialects.
Good planning & organization skills.
Flexibility to change.
Proactive / initiative.
Open to problem solving / decision making / analytical thinking.
Possess good job knowledge in banking and banking products.
Passion for success and keen to work in a sales‑driven environment.
Knowledge
Minimum Diploma or Degree in Banking, Accounting & Finance, Economics, Marketing, or Business Studies.
Experience
At least 2‑3 years working experience in banking and financial industry, especially in consumer banking.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Banking
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-Ljbffr
Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad .
Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x.
Responsibilities
Focus on excellent personalized service to PB customers by attending to various banking transaction needs and resolving problems/complaints within specified turnaround times.
Actively identify and pursue sales opportunities, including:
Expanding new customer base & new investment accounts through referrals from existing PB customers or personalized service recovery efforts.
Growing existing relationship AUMs (CASA & Fixed Deposits) and acquiring new customers.
Collaborating with Wealth Management, Branch Operations, Customer Service, and Lending Hubs to obtain comprehensive product updates exclusive to our affluent customers.
Identifying cross‑sell opportunities for relationship deepening.
Promoting product bundles to increase cross‑sell penetration and contribute to the bank’s revenue.
Actively sourcing new sales and leads from internal databases and cross‑referral programmes ( , SME, Commercial & Corporate Banking).
Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to achieve branch targets in sales and service performance.
Compiling and submitting accurate, timely sales reports.
Maintain accurate and up‑to‑date information by:
Keeping abreast of updated product information and market changes.
Identifying fraudulent & unusual activities and upholding operational compliance.
Growing customer franchise and containing attrition at low rates.
Increasing balances & share of wallet in key products (CASA, FD, Foreign Current Account, Investment Products, Insurance Products).
Converting existing FD portfolio to revenue‑generating products.
Marketing and selling consumer products to your PB customer portfolio.
Build and maintain long‑term profitable relationships by:
Providing quality customer service and obtaining feedback on sales‑related matters.
Resolving customer problems/complaints and escalating unresolved ones to appropriate managers and Service Quality.
Ensuring turnaround times for wealth products/credit applications meet agreed service levels.
Strictly adhering to contact management & service standards for calls, visits, portfolio reviews, and market research.
Managing stakeholders, being a team player, and participating in daily/weekly sales briefings.
Projecting a professional business image through high standards of housekeeping and personal grooming.
Risk, & Regulatory Management:
Managing portfolio risk exposure and performing audits to ensure zero mis‑selling.
Ensuring compliance with Alliance Bank’s policies, sales compliance, KYC, AMLA, third‑party confidentiality, credit control, sales audit compliance, and BNM guidelines.
Skills
Experience in sales or sales management.
Project satisfactory customer service quality & behaviour.
Able to work well in a team.
Fluent in English, Bahasa Malaysia or Chinese language/dialects.
Good planning & organization skills.
Flexibility to change.
Proactive / initiative.
Open to problem solving / decision making / analytical thinking.
Possess good job knowledge in banking and banking products.
Passion for success and keen to work in a sales‑driven environment.
Knowledge
Minimum Diploma or Degree in Banking, Accounting & Finance, Economics, Marketing, or Business Studies.
Experience
At least 2‑3 years working experience in banking and financial industry, especially in consumer banking.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Banking
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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7
CRM UI/UX Specialist
Kuala Lumpur, Kuala Lumpur
Hai Money
Posted 1 day ago
Job Viewed
Job Description
Hai Money is a dynamic and fast-growing mortgage aggregator, supporting brokers with innovative tools, strong partnerships, and a connected community. With a focus on growth, education and technology, we help brokers build stronger businesses — and we’re expanding our team to support this mission.
Overview We are looking for a skilled
CRM UI/UX Specialist
to enhance our digital platforms and user experiences. This role combines
CRM development
with
UI/UX design , requiring both technical and creative capabilities. You’ll be responsible for designing, optimising, and maintaining CRM interfaces, ensuring they are intuitive, user-friendly and aligned with business goals. This is a remote, hands-on role suited to a proactive professional who is both technically proficient and design-focused. The role involves working in an
Agile Kanban environment , collaborating with IT teams to deliver high-quality digital solutions.
Responsibilities
CRM Development
Configure, customise and maintain CRM platforms to support business operations.
Design and implement workflows, dashboards and custom functionality.
Ensure CRM systems are optimised for performance, reporting and integration.
Maintain data quality, security and backup procedures.
Troubleshoot and resolve technical issues in a timely and efficient manner.
UI/UX Design
Design clean, intuitive and user-centric interfaces using Figma, Adobe XD or similar tools.
Translate business requirements into wireframes, prototypes and final solutions.
Conduct usability testing and iterate based on user feedback and analytics.
Collaborate closely with IT teams to align design outcomes with strategic goals.
Ensure brand consistency across all digital interfaces and assets.
Preferred Experience & Skills
2–3 years’ UI/UX design experience with CRM platforms, with a strong portfolio.
Detail-oriented, following best practices in design and development, and comfortable working independently in a remote team.
Experience in financial services, mortgage, or fintech is an advantage.
Familiarity with Agile/Kanban workflows, accessibility standards (WCAG), UX writing, and CRM integrations (e.g., HubSpot, Salesforce, Zoho) or automation tools.
Proficiency in English and Chinese/Mandarin, both written and spoken.
Why Join Hai Money
Fully remote role — enjoy the flexibility of working from anywhere in the Philippines.
Be part of a purpose-driven business making a meaningful impact in the finance sector.
Engage in a broad range of CRM and design projects with real business impact.
Work alongside a supportive, collaborative and experienced team across marketing and IT.
Opportunities for professional development, growth and long-term career advancement.
Contribute to a positive, innovative and fast-paced team culture.
Employment details
Seniority level: Entry level
Employment type: Full-time
Referrals increase your chances of interviewing at Hai Money by 2x
Get notified about new Customer Relationship Management Specialist jobs in
Malaysia .
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Overview We are looking for a skilled
CRM UI/UX Specialist
to enhance our digital platforms and user experiences. This role combines
CRM development
with
UI/UX design , requiring both technical and creative capabilities. You’ll be responsible for designing, optimising, and maintaining CRM interfaces, ensuring they are intuitive, user-friendly and aligned with business goals. This is a remote, hands-on role suited to a proactive professional who is both technically proficient and design-focused. The role involves working in an
Agile Kanban environment , collaborating with IT teams to deliver high-quality digital solutions.
Responsibilities
CRM Development
Configure, customise and maintain CRM platforms to support business operations.
Design and implement workflows, dashboards and custom functionality.
Ensure CRM systems are optimised for performance, reporting and integration.
Maintain data quality, security and backup procedures.
Troubleshoot and resolve technical issues in a timely and efficient manner.
UI/UX Design
Design clean, intuitive and user-centric interfaces using Figma, Adobe XD or similar tools.
Translate business requirements into wireframes, prototypes and final solutions.
Conduct usability testing and iterate based on user feedback and analytics.
Collaborate closely with IT teams to align design outcomes with strategic goals.
Ensure brand consistency across all digital interfaces and assets.
Preferred Experience & Skills
2–3 years’ UI/UX design experience with CRM platforms, with a strong portfolio.
Detail-oriented, following best practices in design and development, and comfortable working independently in a remote team.
Experience in financial services, mortgage, or fintech is an advantage.
Familiarity with Agile/Kanban workflows, accessibility standards (WCAG), UX writing, and CRM integrations (e.g., HubSpot, Salesforce, Zoho) or automation tools.
Proficiency in English and Chinese/Mandarin, both written and spoken.
Why Join Hai Money
Fully remote role — enjoy the flexibility of working from anywhere in the Philippines.
Be part of a purpose-driven business making a meaningful impact in the finance sector.
Engage in a broad range of CRM and design projects with real business impact.
Work alongside a supportive, collaborative and experienced team across marketing and IT.
Opportunities for professional development, growth and long-term career advancement.
Contribute to a positive, innovative and fast-paced team culture.
Employment details
Seniority level: Entry level
Employment type: Full-time
Referrals increase your chances of interviewing at Hai Money by 2x
Get notified about new Customer Relationship Management Specialist jobs in
Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
CRM UI/UX Specialist
Seremban, Negeri Sembilan
Hai Money
Posted 7 days ago
Job Viewed
Job Description
Hai Money is a dynamic and fast-growing mortgage aggregator, supporting brokers with innovative tools, strong partnerships, and a connected community. With a focus on growth, education and technology, we help brokers build stronger businesses — and we’re expanding our team to support this mission.
Overview We are looking for a skilled
CRM UI/UX Specialist
to enhance our digital platforms and user experiences. This role combines
CRM development
with
UI/UX design , requiring both technical and creative capabilities. You’ll be responsible for designing, optimising, and maintaining CRM interfaces, ensuring they are intuitive, user-friendly and aligned with business goals. This is a remote, hands-on role suited to a proactive professional who is both technically proficient and design-focused. The role involves working in an
Agile Kanban environment , collaborating with IT teams to deliver high-quality digital solutions.
Responsibilities
CRM Development
Configure, customise and maintain CRM platforms to support business operations.
Design and implement workflows, dashboards and custom functionality.
Ensure CRM systems are optimised for performance, reporting and integration.
Maintain data quality, security and backup procedures.
Troubleshoot and resolve technical issues in a timely and efficient manner.
UI/UX Design
Design clean, intuitive and user-centric interfaces using Figma, Adobe XD or similar tools.
Translate business requirements into wireframes, prototypes and final solutions.
Conduct usability testing and iterate based on user feedback and analytics.
Collaborate closely with IT teams to align design outcomes with strategic goals.
Ensure brand consistency across all digital interfaces and assets.
Preferred Experience & Skills
2–3 years’ UI/UX design experience with CRM platforms, with a strong portfolio.
Detail-oriented, following best practices in design and development, and comfortable working independently in a remote team.
Experience in financial services, mortgage, or fintech is an advantage.
Familiarity with Agile/Kanban workflows, accessibility standards (WCAG), UX writing, and CRM integrations (e.g., HubSpot, Salesforce, Zoho) or automation tools.
Proficiency in English and Chinese/Mandarin, both written and spoken.
Why Join Hai Money
Fully remote role — enjoy the flexibility of working from anywhere in the Philippines.
Be part of a purpose-driven business making a meaningful impact in the finance sector.
Engage in a broad range of CRM and design projects with real business impact.
Work alongside a supportive, collaborative and experienced team across marketing and IT.
Opportunities for professional development, growth and long-term career advancement.
Contribute to a positive, innovative and fast-paced team culture.
Employment details
Seniority level: Entry level
Employment type: Full-time
Referrals increase your chances of interviewing at Hai Money by 2x
Get notified about new Customer Relationship Management Specialist jobs in
Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Overview We are looking for a skilled
CRM UI/UX Specialist
to enhance our digital platforms and user experiences. This role combines
CRM development
with
UI/UX design , requiring both technical and creative capabilities. You’ll be responsible for designing, optimising, and maintaining CRM interfaces, ensuring they are intuitive, user-friendly and aligned with business goals. This is a remote, hands-on role suited to a proactive professional who is both technically proficient and design-focused. The role involves working in an
Agile Kanban environment , collaborating with IT teams to deliver high-quality digital solutions.
Responsibilities
CRM Development
Configure, customise and maintain CRM platforms to support business operations.
Design and implement workflows, dashboards and custom functionality.
Ensure CRM systems are optimised for performance, reporting and integration.
Maintain data quality, security and backup procedures.
Troubleshoot and resolve technical issues in a timely and efficient manner.
UI/UX Design
Design clean, intuitive and user-centric interfaces using Figma, Adobe XD or similar tools.
Translate business requirements into wireframes, prototypes and final solutions.
Conduct usability testing and iterate based on user feedback and analytics.
Collaborate closely with IT teams to align design outcomes with strategic goals.
Ensure brand consistency across all digital interfaces and assets.
Preferred Experience & Skills
2–3 years’ UI/UX design experience with CRM platforms, with a strong portfolio.
Detail-oriented, following best practices in design and development, and comfortable working independently in a remote team.
Experience in financial services, mortgage, or fintech is an advantage.
Familiarity with Agile/Kanban workflows, accessibility standards (WCAG), UX writing, and CRM integrations (e.g., HubSpot, Salesforce, Zoho) or automation tools.
Proficiency in English and Chinese/Mandarin, both written and spoken.
Why Join Hai Money
Fully remote role — enjoy the flexibility of working from anywhere in the Philippines.
Be part of a purpose-driven business making a meaningful impact in the finance sector.
Engage in a broad range of CRM and design projects with real business impact.
Work alongside a supportive, collaborative and experienced team across marketing and IT.
Opportunities for professional development, growth and long-term career advancement.
Contribute to a positive, innovative and fast-paced team culture.
Employment details
Seniority level: Entry level
Employment type: Full-time
Referrals increase your chances of interviewing at Hai Money by 2x
Get notified about new Customer Relationship Management Specialist jobs in
Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9