69 Crm Implementation jobs in Malaysia

Dynamics 365 Technical Consultant – Hybrid (Bangsar, Malaysia) Location:

Bangsar, Malaysia (Hybrid) Experience:

3+ years What you’ll do: Work with business teams to understand needs and turn them into solutions using

Dynamics 365 CE

and

Power Platform . Customize and configure

D365 Sales, Customer Service, and Project Operations . Build workflows, plugins, and custom features with

C#, .NET, and JavaScript . Take part in Agile projects – planning, coding, testing, and reviews. Solve technical issues, improve performance, and support post go-live. Provide

support (L2–L3) , check system health, deploy updates, and keep systems stable. What we’re looking for: Degree in Computer Science, IT, or similar. 3+ years of experience

working with

Dynamics 365 Customer Engagement . Hands-on skills in customizing and extending D365 (workflows, plugins, integrations). Experience with

Power Apps, Power Automate, Power BI . Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.

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Join to apply for the Sales Associate role at GAMUDA

Join to apply for the Sales Associate role at GAMUDA

The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Job description:

Job Summary

The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Key Responsibilities

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).

• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.

• Proactively check in with clients to gauge satisfaction and identify potential concerns.

• Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.

• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.
  
  

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Proven experience in a customer-facing role, sales support, or account coordination.

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).

• Strong communication and interpersonal skills.
  
  

Skills & Abilities

• Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.

• Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.

• Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.

• Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.

• Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.
  
  

Expected Minimum Years of Experience

Not Needed

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

Referrals increase your chances of interviewing at GAMUDA by 2x

Get notified about new Salesperson jobs in Petaling Jaya, Selangor, Malaysia .

Walkin Interview at Aeon Shah Alam (21st August 2025) Walkin Interview at Aeon Shah Alam (7th August 2025)

Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR2,200.00 1 month ago

Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR2,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Walkin Interview at Aeon Mid Valley (31st July 2025)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,200.00 3 weeks ago

Sales Associate (Full Time Contract), IKEA Klang Valley

Petaling Jaya, Selangor, Malaysia 2 months ago

Sales Assistant - Wellness Seventeen Mall

Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR1,900.00 1 month ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Habib - Retail Associate/Senior Retail Associate

Sepang, Selangor, Malaysia MYR2,000.00-MYR4,000.00 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,000.00-MYR2,800.00 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Healthcare Sales Representative (Multiple Locations)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Retail Sales Assistant (Garmin Outlet at Ioi City Mall Puchong) Retail Sales Assistant (Midvalley Mega Mall KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,800.00-MYR2,300.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Medical Sales Representative ( Klang Valley)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,500.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,300.00 3 weeks ago

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Join to apply for the

Sales Associate

role at

GAMUDA Join to apply for the

Sales Associate

role at

GAMUDA The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Job description:

Job Summary

The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Key Responsibilities

Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).

Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.

Proactively check in with clients to gauge satisfaction and identify potential concerns.

Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.

Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Qualifications

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Proven experience in a customer-facing role, sales support, or account coordination.

Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).

Strong communication and interpersonal skills.

Skills & Abilities

Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.

Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.

Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.

Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.

Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.

Expected Minimum Years of Experience

Not Needed

Seniority level

Seniority level Entry level Employment type

Employment type Contract Job function

Referrals increase your chances of interviewing at GAMUDA by 2x Get notified about new Salesperson jobs in

Petaling Jaya, Selangor, Malaysia . Walkin Interview at Aeon Shah Alam (21st August 2025)

Walkin Interview at Aeon Shah Alam (7th August 2025)

Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR2,200.00 1 month ago Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR2,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Walkin Interview at Aeon Mid Valley (31st July 2025)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,200.00 3 weeks ago Sales Associate (Full Time Contract), IKEA Klang Valley

Petaling Jaya, Selangor, Malaysia 2 months ago Sales Assistant - Wellness Seventeen Mall

Petaling Jaya, Selangor, Malaysia MYR1,700.00-MYR1,900.00 1 month ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Habib - Retail Associate/Senior Retail Associate

Sepang, Selangor, Malaysia MYR2,000.00-MYR4,000.00 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,000.00-MYR2,800.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Healthcare Sales Representative (Multiple Locations)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Retail Sales Assistant (Garmin Outlet at Ioi City Mall Puchong)

Retail Sales Assistant (Midvalley Mega Mall KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,800.00-MYR2,300.00 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Medical Sales Representative ( Klang Valley)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,500.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR2,300.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team.

About BP Holiday

At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team.

Role Summary

We are looking for proactive and personable Customer Relationship Executives who are passionate about nurturing long-term client relationships. Your primary focus will be farming existing customers —staying in regular contact, offering personalized travel suggestions, cross-selling new destinations, and inviting them to exclusive events. Your role is key in building loyalty, increasing repeat business, and enhancing our brand experience.

Key Responsibilities :

Customer Farming & Retention:

Maintain regular communication with past and returning clients via calls, emails, WhatsApp, and other platforms to ensure high levels of engagement and satisfaction.

Cross-Selling & Upselling:

Introduce new travel destinations, packages, and special promotions to existing clients based on their travel history and preferences.

Personalized Customer Outreach:

Tailor communication strategies for different customer segments to encourage repeat bookings and referrals.

Event Engagement:

Invite clients to upcoming events such as roadshows, travel fairs, travel talks, and client appreciation nights. Assist in event coordination when necessary.

Customer Database Management:

Keep accurate records of customer interactions, preferences, and follow-ups using CRM systems.

Feedback & Insights:

Collect feedback and suggestions from customers to help improve service quality and provide input to the sales and marketing teams.

Requirements

• 1–3 years of experience in customer service, travel sales, client management, or a related role.
• Excellent interpersonal and communication skills—both verbal and written.
• Highly organized with a customer-first mindset.
• Ability to build rapport and trust with clients across various demographics.
• Knowledge of travel destinations, trends, or previous experience in the travel/tourism industry is an added advantage.
• Tech-savvy and familiar with CRM software, messaging tools, and MS Office/Google Workspace.

Why Join BP Holiday?

• Be part of a passionate and friendly team in a growing travel company.
• Opportunities to travel and attend industry events.
• Attractive incentives and commissions based on client reactivation and upselling success.
• Personal and professional growth opportunities through internal training and mentorship.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Travel Arrangements

Referrals increase your chances of interviewing at BP Holiday (Beautiful Planet Holiday Sdn Bhd) by 2x

Sign in to set job alerts for “Customer Relationship Executive” roles. Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract) Customer Service Representative (Nationwide) Customer Success Specialist - Banking (Based in Penang) Branch Executive (6 months contract) - Straits Quay Branch MYS CTSM PG Commercial Cards - Client Service Officer - C09 Business Development and Sales Executive

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Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago

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The Customer Relationship Manager is responsible to build the customer base and drive new haemodialysis patient acquisition by regularly promoting the services of DaVita Malaysia via meet up and various marketing activities to selected/targeted stakeholders; Nephrologists / Medical Officers / Medical Assistants / Haemodialysis Unit Nurses of government hospitals and private hospitals/clinics; Social Welfare Department; Private insurance companies and TPAs; Corporate clients.

• The candidate will drive and monitor the growth in terms of patient numbers within the targeted DaVita Malaysia Clinics and ensure the Company is on track to reach its planned target for the year.
• The candidate will work closely with Centre Teammates, Regional Operation Managers and Partner Engagements teammates to deliver results.
• The candidate will develop and implement reporting methodology on the process flow of relationship management with key stakeholders as well as patient acquisition.
• The candidate will also actively identify and pursue new inorganic growth opportunities through networking.

Key qualities required of this individual will be enthusiasm for communications, relationship building, and proven sales experience to deliver results, with an ability to think and act independently, proactively, and collaborate effectively. The candidate should demonstrate passion and a proven track record. This individual will coach and provide advice to the Partner Engagements teammates, and will ultimately be considered a valued member of the Malaysia Operations team.

The following duties generally reflect the expectations of this position; however, these are not exhaustive.

Supervisory Responsibilities

• Relationship building with patient referral source and other key stakeholders - Leading promotion of DaVita Malaysia in partnership with operations teams to drive new patient acquisition (organic growth).
• Lead generation for inorganic growth opportunities. Prepare and deliver marketing activities and appropriate presentation materials on service and company updates.
• Patient Communication - Assist and follow up closely with patients to obtain necessary information for their decision-making in a timely manner together with Partner Engagement teammate.
• Planning, Execution, and Reporting;
  - Develop an internal plan and strategic priorities to engage referral sources and inorganic growth opportunities.
  - Prepare a Monthly report on the progress.
  -Attend weekly meeting, patient pipeline meetings, and other relevant meetings/trainings invited or assigned.
• Partnership and alignment with local Operations team to ensure clear communications
• Agility and flexibility to apply business insights and research to communications activities
• Partner with other leaders on growth initiatives and market research
• Ensure adherence to timelines and quality guidelines (DaVita’s internal protocols and policies) in all activities
• Other duties as assigned, from time to time.
  

Minimum Qualifications

Following are the qualifications and certifications associated for this job position:

• Min 2-5 years direct sales experience, relationship building or marketing role in healthcare services or life sciences industries is referred, in particular pharma sales
• Proven track record of the ability to plan and execute relationship building to delivery results (i.e., identify targets, obtain contacts, build relationships, etc.)
• Comprehensive knowledge of digital communications and sales and relationship management tools (i.e., web and mobile platforms, etc.)
• Proven experience in engaging and managing Key Opinion Leaders (KOLs), such as doctors and specialists.
• Excellent communication skills, in both English and Bahasa Malaysia, proficiency in Mandarin is an added advantage.
• Ability to propose effective, innovative and original solutions
• Skilled at planning, project management, time management and decision-making

#J-18808-Ljbffr

The Customer Relationship Manager is responsible to build the customer base and drive new haemodialysis patient acquisition by regularly promoting the services of DaVita Malaysia via meet up and various marketing activities to selected/targeted stakeholders; Nephrologists / Medical Officers / Medical Assistants / Haemodialysis Unit Nurses of government hospitals and private hospitals/clinics; Social Welfare Department; Private insurance companies and TPAs; Corporate clients. The candidate will drive and monitor the growth in terms of patient numbers within the targeted DaVita Malaysia Clinics and ensure the Company is on track to reach its planned target for the year. The candidate will work closely with Centre Teammates, Regional Operation Managers and Partner Engagements teammates to deliver results. The candidate will develop and implement reporting methodology on the process flow of relationship management with key stakeholders as well as patient acquisition. The candidate will also actively identify and pursue new inorganic growth opportunities through networking. Key qualities required of this individual will be enthusiasm for communications, relationship building, and proven sales experience to deliver results, with an ability to think and act independently, proactively, and collaborate effectively. The candidate should demonstrate passion and a proven track record. This individual will coach and provide advice to the Partner Engagements teammates, and will ultimately be considered a valued member of the Malaysia Operations team. The following duties generally reflect the expectations of this position; however, these are not exhaustive.

Supervisory Responsibilities Relationship building with patient referral source and other key stakeholders - Leading promotion of DaVita Malaysia in partnership with operations teams to drive new patient acquisition (organic growth). Lead generation for inorganic growth opportunities. Prepare and deliver marketing activities and appropriate presentation materials on service and company updates. Patient Communication - Assist and follow up closely with patients to obtain necessary information for their decision-making in a timely manner together with Partner Engagement teammate. Planning, Execution, and Reporting; - Develop an internal plan and strategic priorities to engage referral sources and inorganic growth opportunities. - Prepare a Monthly report on the progress. -Attend weekly meeting, patient pipeline meetings, and other relevant meetings/trainings invited or assigned. Partnership and alignment with local Operations team to ensure clear communications Agility and flexibility to apply business insights and research to communications activities Partner with other leaders on growth initiatives and market research Ensure adherence to timelines and quality guidelines (DaVita’s internal protocols and policies) in all activities Other duties as assigned, from time to time.

Minimum Qualifications Following are the qualifications and certifications associated for this job position: Min 2-5 years direct sales experience, relationship building or marketing role in healthcare services or life sciences industries is referred, in particular pharma sales Proven track record of the ability to plan and execute relationship building to delivery results (i.e., identify targets, obtain contacts, build relationships, etc.) Comprehensive knowledge of digital communications and sales and relationship management tools (i.e., web and mobile platforms, etc.) Proven experience in engaging and managing Key Opinion Leaders (KOLs), such as doctors and specialists. Excellent communication skills, in both English and Bahasa Malaysia, proficiency in Mandarin is an added advantage. Ability to propose effective, innovative and original solutions Skilled at planning, project management, time management and decision-making

#J-18808-Ljbffr

At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team. About BP Holiday At BP Holiday, we believe travel should be personal, enriching, and memorable. With years of trusted experience in curating travel experiences around the world, our team of travel experts works tirelessly to design journeys that inspire. We're currently expanding our outreach and are looking for passionate, people-centric professionals to join our dynamic team. Role Summary

We are looking for

proactive and personable Customer Relationship Executives

who are passionate about nurturing long-term client relationships. Your primary focus will be

farming existing customers —staying in regular contact, offering personalized travel suggestions, cross-selling new destinations, and inviting them to exclusive events. Your role is key in building loyalty, increasing repeat business, and enhancing our brand experience. Key Responsibilities : Customer Farming & Retention: Maintain regular communication with past and returning clients via calls, emails, WhatsApp, and other platforms to ensure high levels of engagement and satisfaction. Cross-Selling & Upselling: Introduce new travel destinations, packages, and special promotions to existing clients based on their travel history and preferences. Personalized Customer Outreach: Tailor communication strategies for different customer segments to encourage repeat bookings and referrals. Event Engagement: Invite clients to upcoming events such as roadshows, travel fairs, travel talks, and client appreciation nights. Assist in event coordination when necessary. Customer Database Management: Keep accurate records of customer interactions, preferences, and follow-ups using CRM systems. Feedback & Insights: Collect feedback and suggestions from customers to help improve service quality and provide input to the sales and marketing teams. Requirements 1–3 years of experience in customer service, travel sales, client management, or a related role. Excellent interpersonal and communication skills—both verbal and written. Highly organized with a customer-first mindset. Ability to build rapport and trust with clients across various demographics. Knowledge of travel destinations, trends, or previous experience in the travel/tourism industry is an added advantage. Tech-savvy and familiar with CRM software, messaging tools, and MS Office/Google Workspace. Why Join BP Holiday? Be part of a

passionate and friendly team

in a growing travel company. Opportunities to

travel

and attend industry events. Attractive

incentives and commissions

based on client reactivation and upselling success. Personal and professional

growth opportunities

through internal training and mentorship.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Travel Arrangements Referrals increase your chances of interviewing at BP Holiday (Beautiful Planet Holiday Sdn Bhd) by 2x Sign in to set job alerts for “Customer Relationship Executive” roles.

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Business Development and Sales Executive

Batu Ferringhi, Penang, Malaysia 1 day ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

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Cinema Crew / Crew Leader ( Sunway Carnival Mall )

Sales Executive/Business Development Specialist

Cinema Crew Part Time ( Queensbay Mall )

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago Cinema Crew Part Time ( Sunway Carnival Mall )

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Intermediary Relationship Management, Consultant

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Intermediary Relationship Management, Consultant role at AIA Malaysia

Intermediary Relationship Management, Consultant

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

4 days ago Be among the first 25 applicants

Join to apply for the Intermediary Relationship Management, Consultant role at AIA Malaysia

Get AI-powered advice on this job and more exclusive features.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Responsible for maximising the sales of AIA products and services through intermediaries to meet individual / team quotas and AIA business objectives

Roles And Responsibilities

• Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
• Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
• Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
• Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
• Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints)
• Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
• Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
• Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
• Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.
  
  

Minimum Job Requirements

• Degree in any related fields of study
• Minimum 8 years working experience in relationship management and commercial client / corporate client facing role.
• Experience working with insurance partners, such as brokers, will be an advantage.
• Good problem solving, conflict resolution and decision-making skills
• Self-motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment
• Good computer skills, preferably in Excel and PowerPoint
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AIA Malaysia by 2x

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Intermediary Relationship Management, Consultant page is loadedIntermediary Relationship Management, Consultant Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-59777

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for maximising the sales of AIA products and services through intermediaries to meet individual / team quotas and AIA business objectives

Roles And Responsibilities

• Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
• Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
• Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
• Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
• Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints)
• Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
• Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
• Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
• Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.

Minimum Job Requirements

• Degree in any related fields of study
• Minimum 8 years working experience in relationship management and commercial client / corporate client facing role.
• Experience working with insurance partners, such as brokers, will be an advantage.
• Good problem solving, conflict resolution and decision-making skills
• Self-motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment
• Good computer skills, preferably in Excel and PowerPoint

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Similar Jobs (1) Intermediary Relationship Management, Specialist locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago

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