What Jobs are available for Crm Analyst in Malaysia?
Showing 144 Crm Analyst jobs in Malaysia
Customer Relationship Management (CRM) Analyst - 5 to 6 Years Experience
Kuala Lumpur, Kuala Lumpur
Foodle MY
Posted 11 days ago
Job Viewed
Job Description
Position Overview
The role will be primarily responsible for managing and optimizing the Customer Relationship Management (CRM) system across Foodle’s F&B operations. This includes maintaining data integrity, supporting CRM integrations with POS, e-commerce, and loyalty platforms, and providing actionable customer insights to drive targeted marketing, customer retention, and sales growth. The role also involves working closely with cross-functional teams to enhance the customer experience through data-driven decision-making and continuous improvement of CRM strategies and tools.
Key Responsibilities
CRM Platform Implementation & Support
Lead the configuration, rollout, and continuous improvement of the CRM platform across all customer touchpoints (e.g., e-commerce, mobile app, POS).
Ensure smooth integration of CRM systems with core business platforms including loyalty programs, order management systems, and third-party marketing tools.
Collaborate with internal teams and external vendors to troubleshoot platform issues, implement new features, and optimize performance.
Day-to-Day CRM Operations
Provide day-to-day support for CRM-related tools and campaign workflows, addressing data sync issues, segmentation errors, or message delivery failures.
Monitor campaign operations to ensure timely execution and minimize downtime or delays in customer communications, including availability during high-traffic periods (e.g., weekends, promotions).
Data Integration & Workflow Automation
Assist in building and maintaining automated workflows based on customer behaviors, transactions, and lifecycle stages to enhance engagement and retention.
Customer Data Infrastructure & Governance
Ensure CRM data integrity through rigorous monitoring, data hygiene practices, and compliance with data privacy regulations.
Support data security practices within the CRM system including user access control, encryption, and regular audits.
Documentation & Performance Reporting
Maintain thorough documentation of CRM architecture, campaign workflows, audience segments, and operational SOPs.
Prepare regular performance reports on CRM KPIs such as open rates, click-throughs, conversion, and churn to inform marketing and product strategies.
Requirements
Education & Experience
Bachelor’s degree in Data Science, Marketing Analytics, Business Intelligence, Information Systems, or a related discipline.
5 to 6 years of experience in a CRM Analyst role, with a proven track record of supporting customer engagement and marketing functions.
Experience in F&B, retail, or e-commerce industry is strongly preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing
Industries
Food and Beverage Services
Note: This description focuses on the role within Foodle’s CRM activities and does not include external postings or unrelated content.
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The role will be primarily responsible for managing and optimizing the Customer Relationship Management (CRM) system across Foodle’s F&B operations. This includes maintaining data integrity, supporting CRM integrations with POS, e-commerce, and loyalty platforms, and providing actionable customer insights to drive targeted marketing, customer retention, and sales growth. The role also involves working closely with cross-functional teams to enhance the customer experience through data-driven decision-making and continuous improvement of CRM strategies and tools.
Key Responsibilities
CRM Platform Implementation & Support
Lead the configuration, rollout, and continuous improvement of the CRM platform across all customer touchpoints (e.g., e-commerce, mobile app, POS).
Ensure smooth integration of CRM systems with core business platforms including loyalty programs, order management systems, and third-party marketing tools.
Collaborate with internal teams and external vendors to troubleshoot platform issues, implement new features, and optimize performance.
Day-to-Day CRM Operations
Provide day-to-day support for CRM-related tools and campaign workflows, addressing data sync issues, segmentation errors, or message delivery failures.
Monitor campaign operations to ensure timely execution and minimize downtime or delays in customer communications, including availability during high-traffic periods (e.g., weekends, promotions).
Data Integration & Workflow Automation
Assist in building and maintaining automated workflows based on customer behaviors, transactions, and lifecycle stages to enhance engagement and retention.
Customer Data Infrastructure & Governance
Ensure CRM data integrity through rigorous monitoring, data hygiene practices, and compliance with data privacy regulations.
Support data security practices within the CRM system including user access control, encryption, and regular audits.
Documentation & Performance Reporting
Maintain thorough documentation of CRM architecture, campaign workflows, audience segments, and operational SOPs.
Prepare regular performance reports on CRM KPIs such as open rates, click-throughs, conversion, and churn to inform marketing and product strategies.
Requirements
Education & Experience
Bachelor’s degree in Data Science, Marketing Analytics, Business Intelligence, Information Systems, or a related discipline.
5 to 6 years of experience in a CRM Analyst role, with a proven track record of supporting customer engagement and marketing functions.
Experience in F&B, retail, or e-commerce industry is strongly preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing
Industries
Food and Beverage Services
Note: This description focuses on the role within Foodle’s CRM activities and does not include external postings or unrelated content.
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0
Customer Relationship Management Manager
Selangor, Selangor
AMLIFE INTERNATIONAL SDN BHD
Posted 1 day ago
Job Viewed
Job Description
Customer Relationship Management Manager Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while creating meaningful post‑purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring continuous support from the company even when no active sales representative is in contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows, with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after‑sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross‑functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post‑purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long‑term bonds.
Qualifications
Bachelor’s degree in Business Administration, Marketing or a related field.
Minimum of 5 years of experience in CRM management, customer experience or a related field.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple tasks in a fast‑paced environment.
Salary Range RM 8,000 - RM 10,000
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries Retail Health and Personal Care Products
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted 1 week ago
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Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while creating meaningful post‑purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring continuous support from the company even when no active sales representative is in contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows, with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after‑sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross‑functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post‑purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long‑term bonds.
Qualifications
Bachelor’s degree in Business Administration, Marketing or a related field.
Minimum of 5 years of experience in CRM management, customer experience or a related field.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple tasks in a fast‑paced environment.
Salary Range RM 8,000 - RM 10,000
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries Retail Health and Personal Care Products
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted 1 week ago
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1
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 7 days ago
Job Viewed
Job Description
Customer Relationship Management Executive
Overview
Customer Relationship Management Executive role with responsibilities centered on managing customer communications, providing exchange rate information, and maintaining client relationships. Responsibilities
Manage customer communication mainly via chat messaging, with occasional phone calls. Provide customers with accurate and up-to-date exchange rate information. Build and maintain strong relationships with clients to encourage repeat business and trust. Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing. Ensure transaction statements are prepared and delivered to clients in a timely manner. Forward finalized statements from the operations department to clients. Work closely with internal teams to ensure smooth and efficient processing of customer transactions. Maintain a professional, responsive, and customer-focused approach at all times. Qualifications
Minimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients. Customer Services experience is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required. Benefits
Attractive performance bonus (up to 4 digits monthly) Cash out unused annual leave Monthly transportation and parking allowance
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Overview
Customer Relationship Management Executive role with responsibilities centered on managing customer communications, providing exchange rate information, and maintaining client relationships. Responsibilities
Manage customer communication mainly via chat messaging, with occasional phone calls. Provide customers with accurate and up-to-date exchange rate information. Build and maintain strong relationships with clients to encourage repeat business and trust. Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing. Ensure transaction statements are prepared and delivered to clients in a timely manner. Forward finalized statements from the operations department to clients. Work closely with internal teams to ensure smooth and efficient processing of customer transactions. Maintain a professional, responsive, and customer-focused approach at all times. Qualifications
Minimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients. Customer Services experience is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required. Benefits
Attractive performance bonus (up to 4 digits monthly) Cash out unused annual leave Monthly transportation and parking allowance
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2
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 7 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Join to apply for the
Customer Relationship Management Executive
role at
MHA Consultancy Services Sdn Bhd
Base pay range This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibility
Manage customer communication mainly via chat messaging, with occasional phone calls.
Provide customers with accurate and up-to-date exchange rate information.
Build and maintain strong relationships with clients to encourage repeat business and trust.
Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
Ensure transaction statements are prepared and delivered to clients in a timely manner.
Forward finalized statements from the operations department to clients.
Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
Maintain a professional, responsive, and customer-focused approach at all times.
Job Requirements
Minimum SPM or higher qualification.
Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
Customer Services experience is an advantage (fresh graduates are welcome to apply).
High attention to detail, with the ability to manage rates and transaction information accurately.
Good time-management and problem-solving skills.
Comfortable working with chat-based communication.
Immediate availability will be prioritized.
Basic computer skills (Google Docs, Excel, Gmail, etc.).
Willing to work on a rotating weekend schedule and perform overtime when required.
Job Benefits
Attractive performance bonus (up to 4 digits monthly)
Cash out unused annual leave
Monthly transportation and parking allowance
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Human Resources Services
Referrals increase your chances of interviewing at MHA Consultancy Services Sdn Bhd.
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Customer Relationship Management Executive
role at
MHA Consultancy Services Sdn Bhd
Base pay range This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibility
Manage customer communication mainly via chat messaging, with occasional phone calls.
Provide customers with accurate and up-to-date exchange rate information.
Build and maintain strong relationships with clients to encourage repeat business and trust.
Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
Ensure transaction statements are prepared and delivered to clients in a timely manner.
Forward finalized statements from the operations department to clients.
Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
Maintain a professional, responsive, and customer-focused approach at all times.
Job Requirements
Minimum SPM or higher qualification.
Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
Customer Services experience is an advantage (fresh graduates are welcome to apply).
High attention to detail, with the ability to manage rates and transaction information accurately.
Good time-management and problem-solving skills.
Comfortable working with chat-based communication.
Immediate availability will be prioritized.
Basic computer skills (Google Docs, Excel, Gmail, etc.).
Willing to work on a rotating weekend schedule and perform overtime when required.
Job Benefits
Attractive performance bonus (up to 4 digits monthly)
Cash out unused annual leave
Monthly transportation and parking allowance
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Human Resources Services
Referrals increase your chances of interviewing at MHA Consultancy Services Sdn Bhd.
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3
Customer Relationship Management Executive
Petaling Jaya, Selangor
BonusLink
Posted 15 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Overview We’re looking for a motivated and detail-oriented CRM Executive to support the planning and execution of customer relationship initiatives. This role is ideal for someone who is passionate about creating meaningful, data-driven customer experiences. You’ll work closely with the CRM Manager and marketing team to drive customer engagement, retention, and loyalty through personalized communication strategies.
Responsibilities
Assist in setting up and executing CRM campaigns across email, Whatsapp, app push, and other owned channels.
Coordinate campaign timelines, audience lists, and creative assets to ensure timely and accurate delivery.
Help monitor campaign performance and ensure proper tracking is in place.
Support the use of customer data to segment audiences based on behavior, preferences, and lifecycle stages.
Work with the team to tailor messaging for different customer segments to increase engagement and retention.
Assist in building and maintaining automated customer journeys (e.g., welcome, activation, churn prevention, reactivation).
Test and troubleshoot customer journeys to ensure correct logic, timing, and delivery.
Compile CRM reports and dashboards to measure campaign effectiveness and customer engagement.
Help analyze key performance indicators (open rates, CTR, conversions, etc.) and suggest areas for improvement.
Learn and use CRM tools (e.g., Netcore, MoEngage, CleverTap, or similar) to execute campaigns and manage customer data.
Maintain database hygiene and ensure data accuracy in CRM systems.
Qualifications
Bachelor’s degree in Marketing, Communications, Business, or related field.
1–2 years of experience working in CRM, marketing automation, or a customer engagement role
Familiarity with CRM or email marketing platforms is a plus.
Strong attention to detail and a data-driven mindset.
Good communication skills and the ability to work well in a collaborative environment.
Eagerness to learn and grow in a CRM-focused marketing role.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Analyst and Marketing
Industries: Internet Marketplace Platforms
Location & Compensation Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary: MYR 2,800.00 – MYR 3,000.00
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Responsibilities
Assist in setting up and executing CRM campaigns across email, Whatsapp, app push, and other owned channels.
Coordinate campaign timelines, audience lists, and creative assets to ensure timely and accurate delivery.
Help monitor campaign performance and ensure proper tracking is in place.
Support the use of customer data to segment audiences based on behavior, preferences, and lifecycle stages.
Work with the team to tailor messaging for different customer segments to increase engagement and retention.
Assist in building and maintaining automated customer journeys (e.g., welcome, activation, churn prevention, reactivation).
Test and troubleshoot customer journeys to ensure correct logic, timing, and delivery.
Compile CRM reports and dashboards to measure campaign effectiveness and customer engagement.
Help analyze key performance indicators (open rates, CTR, conversions, etc.) and suggest areas for improvement.
Learn and use CRM tools (e.g., Netcore, MoEngage, CleverTap, or similar) to execute campaigns and manage customer data.
Maintain database hygiene and ensure data accuracy in CRM systems.
Qualifications
Bachelor’s degree in Marketing, Communications, Business, or related field.
1–2 years of experience working in CRM, marketing automation, or a customer engagement role
Familiarity with CRM or email marketing platforms is a plus.
Strong attention to detail and a data-driven mindset.
Good communication skills and the ability to work well in a collaborative environment.
Eagerness to learn and grow in a CRM-focused marketing role.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Analyst and Marketing
Industries: Internet Marketplace Platforms
Location & Compensation Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary: MYR 2,800.00 – MYR 3,000.00
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4
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
Medivest
Posted 15 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Date Published: 27 Aug, 2025
Date Closed: 26 Feb, 2026
Job Description Responsibilities:
Manage and maintain strong relationships with existing clients, ensuring their needs and expectations are consistently met
Serve as the main point of contact for customer inquiries, issues, and feedback, and ensure prompt resolution
Coordinate and support Business Development initiatives, including client meetings, presentations, and proposal preparation
Requirements:
Bachelor’s Degree in Finance, Business Administration, or related field
Minimum 1–2 years of experience in customer relations, sales support, or business development
We Welcome You to Join Our Team
Please fill up the form below.
* denotes a required field
Job applied for
Name *
E-mail *
Contact *
Preferred Department *
Deposit Resume *
(Please include recent personal photo in your resume. Maximum file size allowed for upload is 15MB.)
Please retype the number *
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Date Closed: 26 Feb, 2026
Job Description Responsibilities:
Manage and maintain strong relationships with existing clients, ensuring their needs and expectations are consistently met
Serve as the main point of contact for customer inquiries, issues, and feedback, and ensure prompt resolution
Coordinate and support Business Development initiatives, including client meetings, presentations, and proposal preparation
Requirements:
Bachelor’s Degree in Finance, Business Administration, or related field
Minimum 1–2 years of experience in customer relations, sales support, or business development
We Welcome You to Join Our Team
Please fill up the form below.
* denotes a required field
Job applied for
Name *
E-mail *
Contact *
Preferred Department *
Deposit Resume *
(Please include recent personal photo in your resume. Maximum file size allowed for upload is 15MB.)
Please retype the number *
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5
Customer Relationship Management Specialist
Kuala Lumpur, Kuala Lumpur
HCLTech
Posted 16 days ago
Job Viewed
Job Description
Customer Relationship Management Specialist
HCL Technologies Malaysia SDN BHD is seeking a motivated and talented Dynamics 365 Developer to join our team in Kuala Lumpur. This full-time position offers the opportunity to work on cutting-edge projects and collaborate with a dynamic team of professionals. What you'll be doing Development:
Develop and maintain custom solutions within the Dynamics 365 platform, including plugins, workflows, custom entities, and business process flows. System Customization & Configuration:
Customize and configure Dynamics CRM to meet business requirements, including forms, views, dashboards, and security roles. Support and maintenance:
Provide technical and troubleshooting support for both on-premises and cloud-based Dynamics CRM environments, addressing user issues and system defects. Integration:
Integrate Dynamics CRM with other internal and third-party systems using APIs, web services, and data migration tools. Data Management:
Manage data imports, exports, and migration processes to ensure data integrity and accuracy. Documentation:
Create and maintain technical documentation for new and existing solutions, configurations, and processes. What we're looking for Bachelor's or Master's degree in Information Technology. 6+ years of experience as a CRM Dynamics developer, with experience in supporting end-users. Proven experience in Microsoft Dynamics development and support, with an emphasis on cloud versions and understanding of on-premises ones. Power BI knowledge is a plus. Work experience in the Finance, Banking, or Insurance industry is preferred. Autonomy, proactivity, listening, and advising are soft skills that we will be vigilant on. We are an equal opportunities employer and welcome applications from all qualified candidates.
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HCL Technologies Malaysia SDN BHD is seeking a motivated and talented Dynamics 365 Developer to join our team in Kuala Lumpur. This full-time position offers the opportunity to work on cutting-edge projects and collaborate with a dynamic team of professionals. What you'll be doing Development:
Develop and maintain custom solutions within the Dynamics 365 platform, including plugins, workflows, custom entities, and business process flows. System Customization & Configuration:
Customize and configure Dynamics CRM to meet business requirements, including forms, views, dashboards, and security roles. Support and maintenance:
Provide technical and troubleshooting support for both on-premises and cloud-based Dynamics CRM environments, addressing user issues and system defects. Integration:
Integrate Dynamics CRM with other internal and third-party systems using APIs, web services, and data migration tools. Data Management:
Manage data imports, exports, and migration processes to ensure data integrity and accuracy. Documentation:
Create and maintain technical documentation for new and existing solutions, configurations, and processes. What we're looking for Bachelor's or Master's degree in Information Technology. 6+ years of experience as a CRM Dynamics developer, with experience in supporting end-users. Proven experience in Microsoft Dynamics development and support, with an emphasis on cloud versions and understanding of on-premises ones. Power BI knowledge is a plus. Work experience in the Finance, Banking, or Insurance industry is preferred. Autonomy, proactivity, listening, and advising are soft skills that we will be vigilant on. We are an equal opportunities employer and welcome applications from all qualified candidates.
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6
MS CRM System Analyst/Business Analyst
Kuala Lumpur, Kuala Lumpur
Unison Consulting Pte Ltd
Posted 4 days ago
Job Viewed
Job Description
Responsibilities
The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification. The role will require this activity to be performed on an end to end basis, across functional domains and technologies. Assist technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application. Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support. Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures. Assist in managing business users, vendor and interface application team to ensure successful delivery of change request. Collaborate with cross-functional interface application teams. Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance. Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards. Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets. Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule. Assist to formulate implementation and deployment plan for system cutover. Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation). Qualifications
Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory. More than 10 years of experience in system analyst role. Good interpersonal and communication skills, both verbal and written. Solid experience in functional requirement management and end to end requirement analysis. Solid experience in business process modeling and functional design. Experience with Scrum or similar agile development. Experience with Microsoft Dynamics 365 Customization and Configuration
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The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification. The role will require this activity to be performed on an end to end basis, across functional domains and technologies. Assist technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application. Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support. Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures. Assist in managing business users, vendor and interface application team to ensure successful delivery of change request. Collaborate with cross-functional interface application teams. Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance. Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards. Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets. Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule. Assist to formulate implementation and deployment plan for system cutover. Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation). Qualifications
Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory. More than 10 years of experience in system analyst role. Good interpersonal and communication skills, both verbal and written. Solid experience in functional requirement management and end to end requirement analysis. Solid experience in business process modeling and functional design. Experience with Scrum or similar agile development. Experience with Microsoft Dynamics 365 Customization and Configuration
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7
MS CRM Business Analyst/System Analyst
Kuala Lumpur, Kuala Lumpur
Unison Group
Posted 16 days ago
Job Viewed
Job Description
Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MS CRM Business Analyst/System Analyst
System Analyst with knowledge in CRM Platform (MS Dynamics) - D365 Experience in implementing D365 with Banking clients (Service & Sales modules) Strong Functional experience with Sales & Service Modules of D365. Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc. Experience in CRM modules for Sales and Service modules Hands-on experience in the configuration of Microsoft Dynamics CRM experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain Experience in business requirements gathering, reviewing functional specification and technical design document Exposure in interacting with multiple teams (functional and technical) Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM) Experience in issues management (prioritization and assignment to the rightful team) Experienced in mapping business processes and writing user stories and requirement specifications Experienced in managing multiple system deployment projects as a Business Analyst Seniority level
Mid-Senior level Employment type
Full-time Job function
Analyst Industries
IT Services and IT Consulting Get notified about new Customer Relationship Management Business Analyst jobs in
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
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System Analyst with knowledge in CRM Platform (MS Dynamics) - D365 Experience in implementing D365 with Banking clients (Service & Sales modules) Strong Functional experience with Sales & Service Modules of D365. Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc. Experience in CRM modules for Sales and Service modules Hands-on experience in the configuration of Microsoft Dynamics CRM experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain Experience in business requirements gathering, reviewing functional specification and technical design document Exposure in interacting with multiple teams (functional and technical) Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM) Experience in issues management (prioritization and assignment to the rightful team) Experienced in mapping business processes and writing user stories and requirement specifications Experienced in managing multiple system deployment projects as a Business Analyst Seniority level
Mid-Senior level Employment type
Full-time Job function
Analyst Industries
IT Services and IT Consulting Get notified about new Customer Relationship Management Business Analyst jobs in
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
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8
Customer Relationship Management Manager (CRM)
Selangor, Selangor
Talent Recruit
Posted 4 days ago
Job Viewed
Job Description
Company Background Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a
Customer Relationship Management (CRM) Manager
to be part of their dynamic team in
Puchong .
Job Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements
Minimum a Bachelor's Degree in any relevant field.
At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple job in a fast-paced environment.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
Able to communicate in English & Mandarin (Due to business nature)
Working Hour Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
#J-18808-Ljbffr
Customer Relationship Management (CRM) Manager
to be part of their dynamic team in
Puchong .
Job Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements
Minimum a Bachelor's Degree in any relevant field.
At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple job in a fast-paced environment.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
Able to communicate in English & Mandarin (Due to business nature)
Working Hour Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
#J-18808-Ljbffr
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