76 Crm Analyst jobs in Malaysia
Business & CRM Analyst
Posted 5 days ago
Job Viewed
Job Description
Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?
Then come in and join Malaysia team as Business & CRM Analyst , you will be responsible for leveraging data and analytics to drive customer relationship management strategies. You will play a pivotal role in optimizing CRM systems, integrating data insights, and recommending strategies to enhance customer engagement and retention. Additionally, this position requires a deep understanding of the platforms, strong analytical skills and the ability to translate the data into actionable business recommendations for business growth strategies relevant to the Malaysia Market.
Your tasks and responsibilities:
SHARE Business Administration:
User Application Support and Training: Assist with user access, issue resolution, and basic training on sales-related platforms.
Data Administration: Create and update account data in sales tools while ensuring data accuracy and compliance.
Master Data Management (MDMs):
Update and maintain essential master data, including Price Request Forms (PRF), price books, local costs, and exchange rates.
Sales Funnel Reporting and Performance Tracking:
Ensure sales funnel data accuracy and is up-to-date and address quality issues for sales funnel-related applications.
Support and conduct funnel review meetings regularly with Stakeholders and align organizational goals.
Support in development and maintain operations performance dashboards and KPI metrics to monitor CRM effectiveness and deliver insights to stakeholders.
Interdepartmental Stakeholders Management & Coordination:
Collaborate with Sales, Finance, Business Lines, Project Management and Service teams to maintain high forecast and market accuracy in the opportunity pipeline.
Data Analytics Management:
Market Analytics and Business Reviews: Support Malaysia healthcare market's business review process by generating actionable insights and analytics. Analyze market reports and other Business Tools that provide insights into data(1)driven decision making for stakeholders.
Lead and Opportunity Management:
Oversee lead generation, opportunity tracking, and installed base management to maximize customer engagement and revenue.
CRM Optimization and Strategic Development:
Manage and optimize CRM processes across different platform tools, enhance efficiency in internal processes.
Identify key areas for improvements on CRM processes, recommend feasible measures to be implemented.
Business Growth Strategy:
Manage and support Stakeholders to drive the Malaysia business growth plan, driving short- and long-term revenue objectives.
Analyze customer data to design and support GTM strategies aligned with business objectives and strategic planning
To find out more about the specific business, have a look at qualifications and experience:
- Preferably a Degree in Business Admin, IT Business Analytics, Math or related quantitative fields.
- 3-5 years working experience in Corporate or MNC setting.
Your attributes and skills:
- Ability to cope with fast-paced and high-pressured work.
- Ensure management reporting accuracy, coordinate with various stakeholders to drive improvements in Business Growth.
- Able to produce satisfactory and consistent results under minimal supervision.
- Strong problem-solving, Data Analytical & Visualization skills.
- High responsibility, good interpersonal skills, excellent (spoken and written) communication skills Advance knowledge and skills in Microsoft Office i.e. PowerPoint, Excel, PowerBI, Tableau
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
Business & CRM Analyst
Posted 1 day ago
Job Viewed
Job Description
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?
Then come in and join
Malaysia team as Business & CRM Analyst , you will be responsible for leveraging data and analytics to drive customer relationship management strategies. You will play a pivotal role in optimizing CRM systems, integrating data insights, and recommending strategies to enhance customer engagement and retention. Additionally, this position requires a deep understanding of the platforms, strong analytical skills and the ability to translate the data into actionable business recommendations for business growth strategies relevant to the Malaysia Market.
Your tasks and responsibilities:
SHARE Business Administration:
User Application Support and Training: Assist with user access, issue resolution, and basic training on sales-related platforms.
Data Administration: Create and update account data in sales tools while ensuring data accuracy and compliance.
Master Data Management (MDMs):
Update and maintain essential master data, including Price Request Forms (PRF), price books, local costs, and exchange rates.
Sales Funnel Reporting and Performance Tracking:
Ensure sales funnel data accuracy and is up-to-date and address quality issues for sales funnel-related applications.
Support and conduct funnel review meetings regularly with Stakeholders and align organizational goals.
Support in development and maintain operations performance dashboards and KPI metrics to monitor CRM effectiveness and deliver insights to stakeholders.
Interdepartmental Stakeholders Management & Coordination:
Collaborate with Sales, Finance, Business Lines, Project Management and Service teams to maintain high forecast and market accuracy in the opportunity pipeline.
Data Analytics Management:
Market Analytics and Business Reviews: Support Malaysia healthcare market's business review process by generating actionable insights and analytics. Analyze market reports and other Business Tools that provide insights into data(1)driven decision making for stakeholders.
Lead and Opportunity Management:
Oversee lead generation, opportunity tracking, and installed base management to maximize customer engagement and revenue.
CRM Optimization and Strategic Development:
Manage and optimize CRM processes across different platform tools, enhance efficiency in internal processes.
Identify key areas for improvements on CRM processes, recommend feasible measures to be implemented.
Business Growth Strategy:
Manage and support Stakeholders to drive the Malaysia business growth plan, driving short- and long-term revenue objectives.
Analyze customer data to design and support GTM strategies aligned with business objectives and strategic planning
To find out more about the specific business, have a look at qualifications and experience:
Preferably a Degree in Business Admin, IT Business Analytics, Math or related quantitative fields. 3-5 years working experience in Corporate or MNC setting.
Your attributes and skills: Ability to cope with fast-paced and high-pressured work. Ensure management reporting accuracy, coordinate with various stakeholders to drive improvements in Business Growth. Able to produce satisfactory and consistent results under minimal supervision. Strong problem-solving, Data Analytical & Visualization skills. High responsibility, good interpersonal skills, excellent (spoken and written) communication skills Advance knowledge and skills in Microsoft Office i.e. PowerPoint, Excel, PowerBI, Tableau
Our global team:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.
To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
Customer Relationship Management Consultant
Posted today
Job Viewed
Job Description
Dynamics 365 Technical Consultant – Hybrid (Bangsar, Malaysia)
Location: Bangsar, Malaysia (Hybrid)
Experience: 3+ years
What you’ll do:
- Work with business teams to understand needs and turn them into solutions using Dynamics 365 CE and Power Platform .
- Customize and configure D365 Sales, Customer Service, and Project Operations .
- Build workflows, plugins, and custom features with C#, .NET, and JavaScript .
- Take part in Agile projects – planning, coding, testing, and reviews.
- Solve technical issues, improve performance, and support post go-live.
- Provide support (L2–L3) , check system health, deploy updates, and keep systems stable.
What we’re looking for:
- Degree in Computer Science, IT, or similar.
- 3+ years of experience working with Dynamics 365 Customer Engagement .
- Hands-on skills in customizing and extending D365 (workflows, plugins, integrations).
- Experience with Power Apps, Power Automate, Power BI .
- Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.
Customer Relationship Management Consultant
Posted today
Job Viewed
Job Description
Bangsar, Malaysia (Hybrid) Experience:
3+ years What you’ll do: Work with business teams to understand needs and turn them into solutions using
Dynamics 365 CE
and
Power Platform . Customize and configure
D365 Sales, Customer Service, and Project Operations . Build workflows, plugins, and custom features with
C#, .NET, and JavaScript . Take part in Agile projects – planning, coding, testing, and reviews. Solve technical issues, improve performance, and support post go-live. Provide
support (L2–L3) , check system health, deploy updates, and keep systems stable. What we’re looking for: Degree in Computer Science, IT, or similar. 3+ years of experience
working with
Dynamics 365 Customer Engagement . Hands-on skills in customizing and extending D365 (workflows, plugins, integrations). Experience with
Power Apps, Power Automate, Power BI . Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.
#J-18808-Ljbffr
Staff IT Business Analyst - CRM

Posted 13 days ago
Job Viewed
Job Description
Job Description
We are seeking an experienced IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities.
**Business Engagement and Project Management**
+ Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
+ Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
+ Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval, and sign-off sessions
+ Support month end and quarter end activities
**Technical Expertise**
+ Identifies solutions to the development and technical team based on approved business and functional requirements.
+ Verifies that the technical solution meets the business requirements.
+ Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
+ Support issues and deliver configurations changes/ fix for application
+ Identify, analyze, and resolve data or process issues, including manual updates.
+ Track and monitor the status of regularly scheduled data loads
Qualifications
+ **CRM Systems Expertise** : functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.
+ **Knowledge of databases and SQL** , including ability to construct queries and interpret results.
+ **Analytical and problem-solving skills** , with a keen attention to detail and ability to handle large amounts of data.
+ **Communication Skills** : Possesses excellent organizational, verbal, and written communication skills.
+ **Project Implementation and Enhancement** : Develop proof of concepts/pilots, implement projects, deliver ongoing refinement and enhancement
+ **ModelN Experience** : ModelN experience in semiconductor industry is strongly preferred.
+ Understanding and experience in integration with CRM, EDI and ERP
+ Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut-over planning and post go live support.
+ **Minimum of 6-8 years of experience in IT management** with a strong focus on CRM implementation, configuration, and support.
+ Proven track record of successfully delivering CRM projects.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
VideoUrl
**Department** Manufacturing
2. **Location** Bayan Lepas
3. **Remote** No
Requisition ID
20019176_2025-03-03
Apply
Shortlist
Manager Data Analysis
Posted 1 day ago
Job Viewed
Job Description
- Analyze business data to interpret business reports, trends and provide suggestions for Management and Head of Department (HOD)
- Drive data remediation projects with existing team.
- Using data driven approach to identify business drivers which can lead to revenue growth and increased profitability.
- Develop visualization and presentation for dissemination of analytical results and derivation of actionable insights.
- Define and optimize marketing automation strategy and build customer segments to facilitate marketing targeting.
- Perform root cause analysis, fix data quality issues and provide ongoing reports.
- Create and maintain optimal data pipeline architecture including assembling large complex data sets to be ready for data analytics.
- Manage database and CRM data, solving any problem during analysis and implementation with Japan Headquarter and HOD.
- Communicate report findings/business insights to business stakeholders through meaningful dashboard/data visualization tools.
- Coordinate with different functional teams to implement models, while monitoring and analyzing model performance and data accuracy.
- Work collaboratively with key departments and Manager in delivering high quality analytics support to management and other stakeholders using statistical and analytical skills and tools.
- Ensure initiatives are aligned with policies and standard operating protocols.
Data Analysis Specialist I
Posted 12 days ago
Job Viewed
Job Description
As a Data Analysis Specialist I you will responsible for projects and acts as a liaison between the Business and the application development teams. She/He contributes to the different phases of the application life cycle, such as data modeling, maintenance, support and enhancements. Moreover, the Data Analyst responsibilities consist of:
- Identifying and analyzing business needs
- Conducting requirements gathering, and defining scope and objectives
- Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
- Translating business requirements into application requirements
Business Skills
- Ability to rapidly assimilate information and processes related to one or several tracks within the Data & Analytics
- Capacity to understand, analyze and depict high level architecture or solutions to turn data to insight.
- Knowledge and experience in gathering requirements, functional design, testing and working with business processes.
- Understanding of how IT affects an organization and ability to link it to redesigned business processes.
- Utilize data analysis tools and programming languages (e.g., SQL) to manipulate and analyze data.
- Develop and maintain dashboards, reports, and data visualizations.
- Assist in project planning and coordination for data analysis initiatives.
- Track and report on project progress, ensuring that timelines and objectives are met.
Data Analyst, Analyst II is an individual contributor is responsible for tasks within a specific domain, focusing on their individual work:
- Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.
- Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
- Share responsibility with other team members to ensure on-time product delivery, which require a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member.
- Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- 0-2 years of IT or a related discipline experience. Outstanding fresh graduates are welcome.
- Analytical and conceptual skills
- Strong oral and written communication skills, including technical writing.
- Must have a strong systems and process orientation.
- Must be comfortable working remotely and lack of face-to-face time with colleagues and managers.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About Us
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every Single Day At PPG
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
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Functional Business Analyst, Ms Dynamics 365 CRM
Posted 1 day ago
Job Viewed
Job Description
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
* Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
* Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
* Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
* Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
* JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
* Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Skills and experiences
* Bachelor's degree in business administration, Information Systems, or a related field.
* Minimum 3 years of experience in a business analyst role or related position.
* Strong analytical, problem-solving, and communication skills.
* Ability to work independently and within a team environment.
* Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:
* Retail Customer Leads
* Service Requests
* Business Requirements Gathering: Strong skills in gathering and documenting business requirements.
* Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).
* Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
* Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
* JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.
* Good to Have:
* MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.
* Banking Experience: Previous experience working in the banking sector.
About you
Characteristics that can spell success for this role
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Client-centric attitude
* Passion for learning and development
Enjoy your career
Some of the best things about working at Avanade
* Pathway to work on industry leading programs of work
* Opportunity to work with global customers
* A people-first culture that supports innovation to push teams in new directions
* Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
* Real-time access to technical and skilled resources globally
Find out more about some of our benefits here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our team works on, check out these case studies:
* What matters to Rathbones is people-first workplace experiences and sustainability
* VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* Avanade Insights - exchange ideas that drive tomorrow's innovation
* Inside Avanade - explore what life is like working at Avanade
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Associate - Relationship Management
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Sales Associate role at GAMUDA
Join to apply for the Sales Associate role at GAMUDA
The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.
Job description:
Job Summary
The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.
Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
Proactively check in with clients to gauge satisfaction and identify potential concerns.
Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.
Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in a customer-facing role, sales support, or account coordination.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
Strong communication and interpersonal skills.
Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.
Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.
Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.
Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.
Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.
Not Needed
Seniority level- Seniority level Entry level
- Employment type Contract
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#J-18808-LjbffrAssociate - Relationship Management
Posted 1 day ago
Job Viewed
Job Description
Sales Associate
role at
GAMUDA Join to apply for the
Sales Associate
role at
GAMUDA The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.
Job description:
Job Summary
The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.
Key Responsibilities
Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
Proactively check in with clients to gauge satisfaction and identify potential concerns.
Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.
Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.
Qualifications
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in a customer-facing role, sales support, or account coordination.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
Strong communication and interpersonal skills.
Skills & Abilities
Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.
Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.
Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.
Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.
Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.
Expected Minimum Years of Experience
Not Needed
Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
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