653 Counter Staff jobs in Malaysia

Panthera Corporation

Panthera is the only organization in the world that is devoted exclusively to the conservation of the world’s 40 wild cat species and their ecosystems. Utilizing the expertise of the world’s premier cat biologists, Panthera develops and implements global strategies for the most imperiled species. Representing the most comprehensive effort of its kind, Panthera partners with local and international NGOs, scientific institutions, local communities, governments around the globe, and citizens who want to help ensure a future for wild cats. Panthera Corporation consists of Panthera Corporation- USA and several foreign legal entities and foreign branch offices. For more on Panthera, visit .

Position Type: Full-Time

Reports to: Hub Director, Middle East & Asia

Remuneration: USD 45,000 – USD 55,000 (including benefits) per annum dependent on experience and qualifications

The Role

We are seeking a dynamic and passionate Southeast Asia Counter Wildlife Crime (SEA CWC) Coordinator to lead our efforts in combating wildlife crime across the region, with particular focus on Malaysia and Thailand. Based in Kuala Lumpur, you will work closely with Panthera’s global CWC team and regional staff to integrate best practices, drive strategic initiatives, and build partnerships to protect wild cats from illegal poaching, trafficking and other threats.

Key Responsibilities

• Lead CWC Integration: Oversee the implementation of counter wildlife crime strategies in Asia, ensuring alignment with Panthera’s regional and species-specific goals.
• Stakeholder Engagement: Build and maintain strong relationships with government agencies, NGOs, and law enforcement to foster joint understanding and prioritisation of wildlife crime problems and implementation of coordinated interventions.
• Project Management: Manage CWC-led contracts, including Panthera’s global Big Trafficking Project, and oversee fundraising, budgeting, and reporting.
• Strategic Planning: Oversee/develop threat, risk and capability assessments, tactical plans, and standard operating procedures to enhance CWC effectiveness.
• Capability building: Organise CWC trainings, mentoring and manage logistics for events.
• Team Leadership: Supervise regional CWC personnel including the Regional Analyst
• Regional Travel: Travel within Southeast Asia and occasionally beyond to support program objectives.
  
  

Who You Are

• You have 7+ years of professional experience in wildlife protection, law enforcement, or crime prevention (or a relevant Master’s degree with 4+ years of experience).
• You are fluent in English , with strong interpersonal and communication skills.
• You have a proven track record in countering wildlife or organized crime and a deep commitment to conservation.
• You excel in project management , with the ability to multitask, meet deadlines, and lead small teams both remotely and in person.
• You are inquisitive, adaptable, and driven to disrupt wildlife crime through innovative and proactive approaches.
• You can think critically and creatively and have a knack for problem-solving.
• You have experience in engaging stakeholders , including law enforcement and/or conservation NGOs.
• You have experience working in Asia and are adept at navigating cultural sensitivities.
• You are comfortable working independently, producing detailed reports, and managing budgets.

Why Join Panthera?

• Be part of a global team dedicated to saving wild cats and their habitats.
• Lead impactful initiatives in a critical region for wildlife conservation.
• Collaborate with world-class conservation experts.
• Work in a dynamic, mission-driven environment with opportunities for professional growth.

How to Apply

Please submit your resume, cover letter, and references to the Panthera Careers Page by July 31, 2025 .

CVs must include two professional referees and their contact details. Please ensure that your CV and cover letter are uploaded as one document.

Only shortlisted candidates will be contacted. Although this position is open to candidates of any nationality, suitably qualified Malaysian nationals will be given preference.

Panthera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact

Panthera Malaysia
J10, G.016 The
Square, Jaya One, 72A
Jalan Prof
Diraja Ungku Aziz, Seksyen 13
Petaling Jaya,
46200, Selangor, Malaysia

Website:
us
to safeguard Malaysia’s wild cats and their ecosystems!

• Full-time
• Department: Customer Relations

GREAT place for shopping, leisure, and meetings for my family and friends; with a GOOD MIX of retail offerings that make every wish AFFORDABLE.

Located at the heart of the upmarket and affluent Damansara neighborhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family, ranking in the top 10 worldwide for footfall. We are among the first in many shopping centres under Ikano Centre’s portfolio across Southeast Asia.

IPC Shopping Centre is a family-friendly shopping destination that offers more than just shopping. It aims to create memorable experiences that encourage visitors to return repeatedly. Our goal is to bring bright smiles and laughter to our shoppers.

• Operate the i-counter, assist customers with inquiries, and provide accurate information about the centre's activities.
• Manage and monitor all common facilities and areas to ensure they are in good condition and well-maintained.
• Oversee Family Friendly Services, including maintaining hygiene of Power Scooters, Wheelchairs, Baby Strollers, etc.
• Address customer and tenant complaints, follow up on feedback forms, and respond accordingly.
• Serve as the main liaison between tenants and management on daily operational matters.
• Distribute management correspondence, circulars, and information to tenants.
• Record lost and found items, and send unclaimed items to Security at the end of each day.
• Respond to injuries and accidents, escalating to the Duty Manager if necessary.
• Make general announcements over the public announcement system.
• Interact with customers, attend to queries and feedback promptly.
• Handle inquiries via phone, email, WhatsApp, etc., providing timely updates to customers and management.
• Manage redemption activities for Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management.
• Conduct daily stock and inventory checks of premiums and report findings to the marketing department.
• Promote and educate customers about the benefits of the loyalty program to meet their needs.
• Support day-to-day operations of loyalty programs, CRM systems, EV charging stations, Traffas workpods, and RBBC, following SOPs and policies.
• Manage loyalty membership programs, promotional campaigns, activities, inventory, and reward redemption tracking.
• Oversee customer experience at EV charging stations, Traffas work pods, and handle RBBC inquiries, reporting to management and following up with customers.
• Conduct sharing sessions on customer service in coworker meetings.

• Update supervisors on tenant promotions.
• Perform any ad-hoc duties as assigned.

• Minimum SPM qualification or higher.
• Proficient in English and Bahasa Malaysia; additional languages are an advantage.
• Experience in customer relations, telemarketing, front desk, or related fields.
• Strong interpersonal skills.
• Team player with a pleasant personality and people skills.
• Ability to work in shifts, including weekends and public holidays.

This job is as a Sales Promoter - Airport Brand Ambassador at KLIA. You'll promote luxury products to travelers, creating lasting brand impressions. You might like this job because it offers a competitive salary, travel opportunities, and a dynamic work environment.

Salary: RM 2000 - RM 5000

Location: 37A, JALAN PJU 1A/20A, ARA DAMANSARA 47301 PETALING JAYA

Position Type: Full-Time

About Us: Asian Express Marketing (M) Sdn Bhd is a premier provider of luxury products such as perfume, skin care, liquor, and chocolate. We prioritize exceptional customer experiences and are looking for energetic individuals to join us as Airport Brand Ambassadors. Your role will involve promoting our brand and products to travelers.

Job Summary: As a Sales Promoter - Airport Brand Ambassador, you will represent our brands to travelers, promoting and selling perfume, skin care, liquor, and chocolate. Your interactions will create lasting impressions, boosting brand awareness and sales. This role suits outgoing individuals who love travel, luxury items, and customer service.

Key Responsibilities:

• Engaging with travelers at the airport to promote and sell our product range.
• Providing in-depth product information and emphasizing key features and benefits.
• Demonstrating products and distributing promotional materials.
• Meeting sales targets and contributing to brand success.
• Maintaining strong product knowledge to address customer queries effectively.
• Gathering and communicating customer feedback to management.
• Assisting in setting up and managing promotional displays and counters.
• Ensuring a positive customer experience from start to finish.
• Collaborating with airport staff and following airport regulations.
• Reporting daily activities, sales, and feedback to the Airport Coordinator.

Benefits:

• Competitive salary and commission structure.
• Comprehensive training program.
• Dynamic and fast-paced work environment.

Qualifications:

• SPM (Sijil Pelajaran Malaysia) or equivalent; additional education in marketing, sales, or a related field is a plus.
• Proven experience in sales, customer service, or promotional roles.
• Excellent communication and interpersonal skills.
• Outgoing, enthusiastic, and confident personality.
• Ability to work flexible hours, including weekends and public holidays.
• Ability to work independently and as part of a team.
• Multilingual abilities are an advantage.
• Must pass airport security clearance and background check.

• Customer Service
• Product Knowledge
• Cosmetics
• Wine Education

Insurance: Personal Accident and Hospitalization insurance (including a medical card) will be provided upon confirmation of employment.

Training: On the job training will be provided to help new staff quickly adapt, gain practical skills, and understand their roles effectively.

Transport allowance will be provided to facilitate commuting for employees, ensuring convenient and reliable transportation to and from work.

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Join to apply for the Customer Service role at Star Activation Sdn Bhd

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This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.