43 Contract Role jobs in Malaysia

Collections Analyst- Contract Role

Petaling Jaya, Selangor SYNNEX

Posted today

Job Viewed

Tap Again To Close

Job Description

• Follow up on and collect payments of outstanding balance

• Interact with internal and external stakeholders through calls and emails.

• Able to independently manage the assigned ledger / country with minimal help from manager

• Review accounts receivable aging to ensure compliance to set KPI’s

• Communicate and work closely with customers and internal stakeholders

• Reconcile our account position against agents' & finalizing settlement negotiations

• Reconcile customer and vendor statements, to research and correct discrepancies

• Prepare scheduled / ad hoc financial analysis reports

• Support internal audit and process development

• Basic prioritization skills, order management process and dispute management process.

• Basic understanding of collection processes and financial concepts.

• Basic influence skills

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Collections Analyst- Contract Role

Petaling Jaya, Selangor Tec D Malaysia

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Collections Analyst- Contract Role role at Tec D Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the Collections Analyst- Contract Role role at Tec D Malaysia

Get AI-powered advice on this job and more exclusive features.

  • Follow up on and collect payments of outstanding balance
  • Interact with internal and external stakeholders through calls and emails.
  • Able to independently manage the assigned ledger / country with minimal help from manager
  • Review accounts receivable aging to ensure compliance to set KPI’s
  • Communicate and work closely with customers and internal stakeholders
  • Reconcile our account position against agents' & finalizing settlement negotiations
  • Reconcile customer and vendor statements, to research and correct discrepancies
  • Prepare scheduled / ad hoc financial analysis reports
  • Support internal audit and process development
  • Basic prioritization skills, order management process and dispute management process.
  • Basic understanding of collection processes and financial concepts.
  • Basic influence skills

  • Follow up on and collect payments of outstanding balance
  • Interact with internal and external stakeholders through calls and emails.
  • Able to independently manage the assigned ledger / country with minimal help from manager
  • Review accounts receivable aging to ensure compliance to set KPI’s
  • Communicate and work closely with customers and internal stakeholders
  • Reconcile our account position against agents' & finalizing settlement negotiations
  • Reconcile customer and vendor statements, to research and correct discrepancies
  • Prepare scheduled / ad hoc financial analysis reports
  • Support internal audit and process development
  • Basic prioritization skills, order management process and dispute management process.
  • Basic understanding of collection processes and financial concepts.
  • Basic influence skills

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing and Finance
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Tec D Malaysia by 2x

Sign in to set job alerts for “Collections Analyst” roles. Accounts Payable Analyst (Supporting China Market)

Bandar Sunway, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Assistant - Account (AR/Income Reconciliation)

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Accounts Receivable & Treasury Analyst (Mandarin speaker)

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Accounts Receivable & Treasury Analyst (Mandarin Speaker)

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Accounts Receivable Analyst (12 Months Contract) - (Global Business Services)

Kota Damansara, Selangor, Malaysia 1 week ago

MYS CTSM KL - Fund Accounting Analyst 2 - C10 - Reconciliation (Hybrid)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Specialist, Credit and Collections (Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Selangor, Malaysia MYR3,500.00-MYR5,500.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Compliance Analyst, Transaction Monitoring

Petaling Jaya, Selangor, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Collections Analyst- Contract Role

Petaling Jaya, Selangor Tec D (Malaysia) Sdn. Bhd.

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

• Follow up on and collect payments of outstanding balances.

• Interact with internal and external stakeholders through calls and emails.

• Independently manage the assigned ledger / country with minimal assistance from the manager.

• Review accounts receivable aging to ensure compliance with set KPIs.

• Communicate and work closely with customers and internal stakeholders.

• Reconcile account positions against agents and finalize settlement negotiations.

• Reconcile customer and vendor statements to research and correct discrepancies.

• Prepare scheduled and ad hoc financial analysis reports.

• Support internal audits and process development.

• Possess basic prioritization skills, understanding of order management and dispute management processes.

• Have a basic understanding of collection processes and financial concepts.

• Demonstrate basic influence skills.

Key Skills What’s In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: We value every voice through inclusive education, peer conversations, and equitable growth opportunities.
  • Make the Most of Our Global Organization: Network with new colleagues within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led communities and activities, including resource groups, volunteering, and environmental initiatives.

Don’t meet every requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to promote diversity, equity, and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You might be the perfect candidate!

We are an equal opportunity employer committed to building a diverse team. All qualified applicants will be considered based on merit, regardless of race, religion, gender, sexual orientation, veteran status, disability, or age. We may ask for voluntary gender disclosure to support our diversity efforts. This data will be used solely to improve hiring practices and ensure fair treatment.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Collections Analyst- Contract Role

Petaling Jaya, Selangor Tec D (Malaysia) Sdn. Bhd.

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

• Follow up on and collect payments of outstanding balances. • Interact with internal and external stakeholders through calls and emails. • Independently manage the assigned ledger / country with minimal assistance from the manager. • Review accounts receivable aging to ensure compliance with set KPIs. • Communicate and work closely with customers and internal stakeholders. • Reconcile account positions against agents and finalize settlement negotiations. • Reconcile customer and vendor statements to research and correct discrepancies. • Prepare scheduled and ad hoc financial analysis reports. • Support internal audits and process development. • Possess basic prioritization skills, understanding of order management and dispute management processes. • Have a basic understanding of collection processes and financial concepts. • Demonstrate basic influence skills. Key Skills

What’s In It For You?

Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:

Accelerate your path to success with formal programs on leadership and professional development, and many on-demand courses. Elevate Your Personal Well-Being:

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:

We value every voice through inclusive education, peer conversations, and equitable growth opportunities. Make the Most of Our Global Organization:

Network with new colleagues within your first 30 days through our onboarding program. Connect with Your Community:

Participate in internal, peer-led communities and activities, including resource groups, volunteering, and environmental initiatives. Don’t meet every requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to promote diversity, equity, and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You might be the perfect candidate! We are an equal opportunity employer committed to building a diverse team. All qualified applicants will be considered based on merit, regardless of race, religion, gender, sexual orientation, veteran status, disability, or age. We may ask for voluntary gender disclosure to support our diversity efforts. This data will be used solely to improve hiring practices and ensure fair treatment.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Collections Analyst- Contract Role

Petaling Jaya, Selangor Tec D Malaysia

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the

Collections Analyst- Contract Role

role at

Tec D Malaysia 1 day ago Be among the first 25 applicants Join to apply for the

Collections Analyst- Contract Role

role at

Tec D Malaysia Get AI-powered advice on this job and more exclusive features. Follow up on and collect payments of outstanding balance Interact with internal and external stakeholders through calls and emails. Able to independently manage the assigned ledger / country with minimal help from manager Review accounts receivable aging to ensure compliance to set KPI’s Communicate and work closely with customers and internal stakeholders Reconcile our account position against agents' & finalizing settlement negotiations Reconcile customer and vendor statements, to research and correct discrepancies Prepare scheduled / ad hoc financial analysis reports Support internal audit and process development Basic prioritization skills, order management process and dispute management process. Basic understanding of collection processes and financial concepts. Basic influence skills

Follow up on and collect payments of outstanding balance Interact with internal and external stakeholders through calls and emails. Able to independently manage the assigned ledger / country with minimal help from manager Review accounts receivable aging to ensure compliance to set KPI’s Communicate and work closely with customers and internal stakeholders Reconcile our account position against agents' & finalizing settlement negotiations Reconcile customer and vendor statements, to research and correct discrepancies Prepare scheduled / ad hoc financial analysis reports Support internal audit and process development Basic prioritization skills, order management process and dispute management process. Basic understanding of collection processes and financial concepts. Basic influence skills

Key Skills

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Accounting/Auditing and Finance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tec D Malaysia by 2x Sign in to set job alerts for “Collections Analyst” roles.

Accounts Payable Analyst (Supporting China Market)

Bandar Sunway, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Assistant - Account (AR/Income Reconciliation)

Petaling Jaya, Selangor, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Accounts Receivable & Treasury Analyst (Mandarin speaker)

Petaling Jaya, Selangor, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Accounts Receivable & Treasury Analyst (Mandarin Speaker)

Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Accounts Receivable Analyst (12 Months Contract) - (Global Business Services)

Kota Damansara, Selangor, Malaysia 1 week ago MYS CTSM KL - Fund Accounting Analyst 2 - C10 - Reconciliation (Hybrid)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Specialist, Credit and Collections (Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Selangor, Malaysia MYR3,500.00-MYR5,500.00 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Compliance Analyst, Transaction Monitoring

Petaling Jaya, Selangor, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Collections Analyst- Contract Role

Petaling Jaya, Selangor SYNNEX

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

• Follow up on and collect payments of outstanding balance • Interact with internal and external stakeholders through calls and emails. • Able to independently manage the assigned ledger / country with minimal help from manager • Review accounts receivable aging to ensure compliance to set KPI’s • Communicate and work closely with customers and internal stakeholders • Reconcile our account position against agents' & finalizing settlement negotiations • Reconcile customer and vendor statements, to research and correct discrepancies • Prepare scheduled / ad hoc financial analysis reports • Support internal audit and process development • Basic prioritization skills, order management process and dispute management process. • Basic understanding of collection processes and financial concepts. • Basic influence skills Key Skills What’s In It For You? Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:

Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being:

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:

It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community:

Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist (Contract Role)

Mindvalley

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Support Specialist (Contract Role)

Join to apply for the Customer Support Specialist (Contract Role) role at Mindvalley

Customer Support Specialist (Contract Role)

Join to apply for the Customer Support Specialist (Contract Role) role at Mindvalley

About The Role

We are looking for a Customer Support Specialist with a strong focus on event support to join our Customer Support team. This role goes beyond traditional support to play a key part in ensuring a seamless, high-quality customer experience during our flagship events such as Mindvalley University and Future Human.

About The Role

We are looking for a Customer Support Specialist with a strong focus on event support to join our Customer Support team. This role goes beyond traditional support to play a key part in ensuring a seamless, high-quality customer experience during our flagship events such as Mindvalley University and Future Human.

You’ll be the bridge between our Customer Support and Events teams—equipping support agents with timely information, managing event-related ticketing and refunds, overseeing event knowledge base content, and even supporting logistics and operations when needed. You will also handle general customer support duties including payment processing, GDPR compliance, and look to drive CX improvements in your ownership area.

This is the perfect role for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and has a passion for creating memorable customer journeys—both online and in person.

Key Responsibilities

  • Customer Support (General & Event-Specific)
    • Provide Tier 2 support for escalated inquiries, especially related to events (VIP attendees, complex issues).
    • Act as a liaison between the outsourced support team and Events Managers to ensure accurate, up-to-date info for agents.
    • Monitor and respond to event-related customer inquiries via Zendesk and social media (e.g., Facebook groups).
  • Knowledge Base & Content Management
    • Develop and maintain FAQs, tutorials, refund forms, attendee guides, and internal SOPs for in-person and virtual events.
    • Regularly update the Support Center, including article creation and translation coordination.
    • Ensure onboarding and welcome content for event attendees is accurate, friendly, and accessible.

  • Ticketing, Refunds & Revenue Tracking
    • Manage event setup and updates in Bizzabo (tickets, agendas, discount codes, etc.).
    • Process refunds, upgrades, and transfers through Bizzabo and manual systems; respond to chargebacks with supporting documentation.
    • Work with Finance to analyze refund trends; maintain accurate data in Airtable and other internal tools.
    • Manage and update events, refund forms and customer blacklists.
  • Event Logistics Support
    • Support registration and check-in at live events; manage info desk and assist with volunteer coordination.
    • Assist in event logistics such as venue research, rooming lists, speaker updates, crew charts, and visa-related documentation.
Technical Competencies

  • Event Platforms: Experience with platforms such as Bizzabo, Authorize.com, and Airtable.
  • Content & Knowledge Management: Skilled in maintaining knowledge bases and team resources
  • Payment & Refund Processing: Strong knowledge of payment flows, chargeback responses, and invoice adjustments.
  • Data Analysis: Ability to identify CX trends and collaborate on improvements.
  • GDPR & Compliance: Familiar with data privacy regulations and customer data handling protocols.
  • Customer Support Tools: Experience with Zendesk, Jira and other common-place support tools

Soft Competencies

  • Customer Service: Exceptional customer service skills, including empathy, patience, and a customer-centric approach.
  • Problem Solving: Strong problem-solving abilities to address complex customer issues.
  • Communication: Excellent written and verbal communication skills to interact with customers and cross-functional teams.
  • Collaboration: Strong teamwork and communication skills to work effectively with various departments to resolve customer inquiries.
  • Adaptability: Ability to adapt to changing customer needs and priorities.
  • Attention to Detail: Strong attention to detail when managing content and processing payment requests.

Experience

  • Bachelor's degree in a related field (preferred).
  • 3+ years of experience in a customer support or content support role.
  • Familiarity with learning management systems and issue tracking tools.

Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries E-Learning Providers

Referrals increase your chances of interviewing at Mindvalley by 2x

Get notified about new Customer Support Specialist jobs in Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 2 months ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 3 months ago

Work at Home Customer Service Representative (English / Cantonese Bilingual)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 2 months ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 3 months ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

(Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) Customer Support Specialist (Thai Language) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote) (native Japanese) Customer Support Consultant, emails/chats (Remote)

Johor Baharu, Johore, Malaysia 1 month ago

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Kota Bharu, Kelantan, Malaysia 1 month ago

Customer Service BI Specialist (Chinese Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Contract role Jobs in Malaysia !

Customer Support Specialist (Contract Role)

Kuala Lumpur, Kuala Lumpur Mindvalley, Inc.

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

About the Role

We are looking for a Customer Support Specialist with a strong focus on event support to join our Customer Support team. This role goes beyond traditional support to play a key part in ensuring a seamless, high-quality customer experience during our flagship events such as Mindvalley University and Future Human.

You’ll be the bridge between our Customer Support and Events teams—equipping support agents with timely information, managing event-related ticketing and refunds, overseeing event knowledge base content, and even supporting logistics and operations when needed. You will also handle general customer support duties including payment processing, GDPR compliance, and look to drive CX improvements in your ownership area.

This is the perfect role for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and has a passion for creating memorable customer journeys—both online and in person.

Key Responsibilities:

  • Customer Support (General & Event-Specific)

    • Provide Tier 2 support for escalated inquiries, especially related to events (VIP attendees, complex issues).

    • Act as a liaison between the outsourced support team and Events Managers to ensure accurate, up-to-date info for agents.

    • Monitor and respond to event-related customer inquiries via Zendesk and social media (e.g., Facebook groups).

  • Knowledge Base & Content Management

    • Develop and maintain FAQs, tutorials, refund forms, attendee guides, and internal SOPs for in-person and virtual events.

    • Regularly update the Support Center, including article creation and translation coordination.

    • Ensure onboarding and welcome content for event attendees is accurate, friendly, and accessible.

  • Ticketing, Refunds & Revenue Tracking

    • Manage event setup and updates in Bizzabo (tickets, agendas, discount codes, etc.).

    • Process refunds, upgrades, and transfers through Bizzabo and manual systems; respond to chargebacks with supporting documentation.

    • Work with Finance to analyze refund trends; maintain accurate data in Airtable and other internal tools.

    • Manage and update events, refund forms and customer blacklists.

  • Event Logistics Support

    • Support registration and check-in at live events; manage info desk and assist with volunteer coordination.

    • Assist in event logistics such as venue research, rooming lists, speaker updates, crew charts, and visa-related documentation.

Technical Competencies

  • Event Platforms: Experience with platforms such as Bizzabo, Authorize.com , and Airtable.

  • Content & Knowledge Management: Skilled in maintaining knowledge bases and team resources

  • Payment & Refund Processing: Strong knowledge of payment flows, chargeback responses, and invoice adjustments.

  • Data Analysis: Ability to identify CX trends and collaborate on improvements.

  • GDPR & Compliance: Familiar with data privacy regulations and customer data handling protocols.

  • Customer Support Tools: Experience with Zendesk, Jira and other common-place support tools

Soft Competencies:

  • Customer Service: Exceptional customer service skills, including empathy, patience, and a customer-centric approach.

  • Problem Solving: Strong problem-solving abilities to address complex customer issues.

  • Communication: Excellent written and verbal communication skills to interact with customers and cross-functional teams.

  • Collaboration: Strong teamwork and communication skills to work effectively with various departments to resolve customer inquiries.

  • Adaptability: Ability to adapt to changing customer needs and priorities.

  • Attention to Detail: Strong attention to detail when managing content and processing payment requests.

Experience:

  • Bachelor's degree in a related field (preferred).

  • 3+ years of experience in a customer support or content support role.

  • Familiarity with learning management systems and issue tracking tools.

Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior SAP SD Consultant (contract role)

Kuala Lumpur, Kuala Lumpur PEOPLE PROFILERS

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job Description:

Job Ref: L4994945

Responsibilities:

  1. Take responsibility for the process, functional, and technical design in SAP projects for Sales and Distribution .
  2. Conduct top-down workshops to advise and direct clients on S/4HANA feasibility.
  3. Drive end-to-end project activities within the Asia-Pacific region.
  4. Support pre-sales activities in the Asia-Pacific Region/Global.

Qualifications:

  • At least 5 years of professional experience in Sales and Distribution .
  • Understanding of integration topics with other modules.
  • Hands-on project experience in S/4HANA and an interest in concepts like IoT, Big Data, Blockchain.
  • Knowledge of programming languages such as ABAP is an advantage.
  • Fluent in English (verbal and written).
  • A degree in computer science, mathematics, engineering, or other relevant science or business fields.

Please send your updated CV to if the role matches your experience.

Due to high application volume, only shortlisted candidates will be notified.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior SAP SD Consultant (contract role)

Kuala Lumpur, Kuala Lumpur PEOPLE PROFILERS

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job Description:

Job Ref: L4994945 Responsibilities: Take responsibility for the process, functional, and technical design in SAP projects for

Sales and Distribution . Conduct top-down workshops to advise and direct clients on S/4HANA feasibility. Drive end-to-end project activities within the Asia-Pacific region. Support pre-sales activities in the Asia-Pacific Region/Global. Qualifications: At least 5 years of professional experience in

Sales and Distribution . Understanding of integration topics with other modules. Hands-on project experience in

S/4HANA

and an interest in concepts like IoT, Big Data, Blockchain. Knowledge of programming languages such as ABAP is an advantage. Fluent in English (verbal and written). A degree in computer science, mathematics, engineering, or other relevant science or business fields. Please send your updated CV to



if the role matches your experience. Due to high application volume, only shortlisted candidates will be notified.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Contract Role Jobs