What Jobs are available for Contract Management in Malaysia?
Showing 2120 Contract Management jobs in Malaysia
Vendor Management Analyst
Kuala Lumpur, Kuala Lumpur
Chubb
Posted 17 days ago
Job Viewed
Job Description
Overview
This role reports directly to the APAC Head of Vendor Management. The role will work closely with the Regional Vendor Management team to ensure the development and implementation of Best Practices. It will support the regional strategies to deliver long term operational efficiency and financial benefits, whilst minimising business risk. Responsibilities
Business Analytics
Proficient at Excel is a must.
Ability to read, understand & analyse data is a must but also to contextualize it and lead external & internal discussions based on data is a must.
Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities.
Experience in power BI platforms would be preferred.
Sourcing
To support sourcing initiatives from scoping, definition of Business Requirements, through the application of adapted due diligence process and panel Management.
Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentations materials (i.e., ppt) is a must.
Vendor Performance Management
Support the development of a set of vendor performance management best practices which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.
This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.
Focus on measuring the right performance criteria (based on the key success levers for the VM function).
Systems & Tools
Assist all region/country stakeholders in using procurement platforms and tools.
Ability & willingness to learn how to use new tools with the right energy & positivity is a must.
Ability to create guide/training documents on the use of those tools.
Ability to always think critically to be ahead on how to improve & streamline processes.
Ability to develop an approach to vendor/ Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal.
Governance & Compliance & Best Practices
Ability to understand current, complex, diverse & ever evolving vendors due diligence requirements processes, map them out, find ways to improve them, engage with relevant departments to influence their evolution so risks are mitigated while maintaining Chubb competitive advantage.
To develop a Continuous Improvement vendor methodology to focus vendor efforts on year-on-year improvements in the end-to-end claims process through Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value-adding initiatives. This should include a “lessons learnt” review process and ongoing Market Analysis.
This role will also be expected to be an advocate of the Claims Vendor Function and “sell” the function to all appropriate areas of the business.They will demonstrate leadership and proficiency in areas of Strategy development, Vendor Performance Management Best Practice, Sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process so that value is delivered. Qualifications
MINIMUM REQUIREMENTS: A minimum of 3 years of experience in Claims Vendor Performance Management across multiple vendor categories would be preferable
Knowledge of Claims vendors and vendor markets.
Ability to work independently, remotely and objective focussed.
Tangible evidence of a deliver-based focus.
Analytical & solution focused skills.
Proven experience in managing vendor performance management programs using SLA, KPIs and Balanced Scorecards.
Ability to negotiate & influence effectively & commercially.
Knowledge of either insurance markets, insurance claims or procurement principles (desirable).
Strong interpersonal & stakeholder management skills & experience.
Ability to work as a team & by-self. Self-motivated
Ability to prioritize effectively.
Can-do attitude, solution driven.
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This role reports directly to the APAC Head of Vendor Management. The role will work closely with the Regional Vendor Management team to ensure the development and implementation of Best Practices. It will support the regional strategies to deliver long term operational efficiency and financial benefits, whilst minimising business risk. Responsibilities
Business Analytics
Proficient at Excel is a must.
Ability to read, understand & analyse data is a must but also to contextualize it and lead external & internal discussions based on data is a must.
Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities.
Experience in power BI platforms would be preferred.
Sourcing
To support sourcing initiatives from scoping, definition of Business Requirements, through the application of adapted due diligence process and panel Management.
Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentations materials (i.e., ppt) is a must.
Vendor Performance Management
Support the development of a set of vendor performance management best practices which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.
This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.
Focus on measuring the right performance criteria (based on the key success levers for the VM function).
Systems & Tools
Assist all region/country stakeholders in using procurement platforms and tools.
Ability & willingness to learn how to use new tools with the right energy & positivity is a must.
Ability to create guide/training documents on the use of those tools.
Ability to always think critically to be ahead on how to improve & streamline processes.
Ability to develop an approach to vendor/ Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal.
Governance & Compliance & Best Practices
Ability to understand current, complex, diverse & ever evolving vendors due diligence requirements processes, map them out, find ways to improve them, engage with relevant departments to influence their evolution so risks are mitigated while maintaining Chubb competitive advantage.
To develop a Continuous Improvement vendor methodology to focus vendor efforts on year-on-year improvements in the end-to-end claims process through Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value-adding initiatives. This should include a “lessons learnt” review process and ongoing Market Analysis.
This role will also be expected to be an advocate of the Claims Vendor Function and “sell” the function to all appropriate areas of the business.They will demonstrate leadership and proficiency in areas of Strategy development, Vendor Performance Management Best Practice, Sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process so that value is delivered. Qualifications
MINIMUM REQUIREMENTS: A minimum of 3 years of experience in Claims Vendor Performance Management across multiple vendor categories would be preferable
Knowledge of Claims vendors and vendor markets.
Ability to work independently, remotely and objective focussed.
Tangible evidence of a deliver-based focus.
Analytical & solution focused skills.
Proven experience in managing vendor performance management programs using SLA, KPIs and Balanced Scorecards.
Ability to negotiate & influence effectively & commercially.
Knowledge of either insurance markets, insurance claims or procurement principles (desirable).
Strong interpersonal & stakeholder management skills & experience.
Ability to work as a team & by-self. Self-motivated
Ability to prioritize effectively.
Can-do attitude, solution driven.
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0
IT Vendor Management Analyst
Petaling Jaya, Selangor
EPF Malaysia
Posted today
Job Viewed
Job Description
Overview
This role is responsible for the end-to-end management of IT Vendor Management inclusive of IT sourcing, IT contracts, IT vendor relationships, IT vendor performance and IT vendor financial. IT Contract & Supplier Management
Monitoring of contract expirations. Plan, advise and execute all activities related to IT contracts preparation to ensure the timely completion of contract finalization and renewals. Perform contract review and negotiation during contract preparation and finalisation to ensure the organization’s interests are protected, risks are identified and mitigated, and organizational standards are adhered to. Provide support, advise and recommendations on matters related to IT contracts to internal stakeholders. Provide advice and coordinate management of issue/dispute resolution related to IT contracts including penalties. Manage and execute Supplier Relationship Management processes. Manage and execute Supplier Performance Management (SPM) processes, including the coordinating and monitoring of improvement plans. Coordinating Technology Optimization Framework (TOF) processes as a strategic approach to managing IT contracts within IT Division. Monitor, prepare, and analyse reports related to IT Vendor Management for management and internal stakeholders. Refine and/or establish process(es) and/or documentation related to IT Vendor Management for continuous improvement. IT Sourcing Management
Conduct IT sourcing processes for projects, maintenance, services and purchases, including review and approval of IT Sourcing Request. Perform Technology Lifecycle Standard (TLS) review and assessment to strategically govern the management of IT components within EPF. Perform contract optimization for all IT contracts to ensure that the scope is fully optimized, aligned with organizational objectives, and potential contractual and technology risks are identified and mitigated effectively. Job Requirements
Qualification & Experience: Malaysian citizen Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level Possess a Bachelor's Degree with honors in Information Technology or Management, or a related field, which is recognized by the government. Minimum of four (4) years of work experience in IT contract management and procurement management related fields. Possess any other relevant Professional Certificate will have an added advantage. Knowledgeable and have good understanding in various commercial models and contractual terms associated for IT. Have experience in commercial and legal negotiations in relation to IT clauses and contract. Comfortable and have experience in collaborating and discussing Agreement with internal and external stakeholder i.e. Subject Matter Expert, Vendor and Head of respective Departments and Legal Department. Have track record of demonstrated leadership potential through academics, work and/or other community activities. Able to work productively in a potentially limited resources environment. Must be detail-oriented with ability to multi-task with tight deadlines. Flexible and adaptable; able to work in ambiguous situations. Self-starter, able to multitask, independent and able to work in team environment. Essential Technical Skills: In depth knowledge of IT industry trends in contract management practices. Good knowledge and skills in Microsoft Office (Word, Excel, PowerPoint). Essential Soft Skills: Possess business acumen. Good problem solving and analytical skills. Possess ability to response appropriately to inquiries from internal and external stakeholders. Good verbal and written communication skills with good interpersonal skills to engage in professional manner with technical and non-technical personnel and suppliers. Job Status
Permanent All applications are strictly
CONFIDENTIAL
and only shortlisted candidates will be called in for interview. Applications are deemed
UNSUCCESSFUL
if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.
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This role is responsible for the end-to-end management of IT Vendor Management inclusive of IT sourcing, IT contracts, IT vendor relationships, IT vendor performance and IT vendor financial. IT Contract & Supplier Management
Monitoring of contract expirations. Plan, advise and execute all activities related to IT contracts preparation to ensure the timely completion of contract finalization and renewals. Perform contract review and negotiation during contract preparation and finalisation to ensure the organization’s interests are protected, risks are identified and mitigated, and organizational standards are adhered to. Provide support, advise and recommendations on matters related to IT contracts to internal stakeholders. Provide advice and coordinate management of issue/dispute resolution related to IT contracts including penalties. Manage and execute Supplier Relationship Management processes. Manage and execute Supplier Performance Management (SPM) processes, including the coordinating and monitoring of improvement plans. Coordinating Technology Optimization Framework (TOF) processes as a strategic approach to managing IT contracts within IT Division. Monitor, prepare, and analyse reports related to IT Vendor Management for management and internal stakeholders. Refine and/or establish process(es) and/or documentation related to IT Vendor Management for continuous improvement. IT Sourcing Management
Conduct IT sourcing processes for projects, maintenance, services and purchases, including review and approval of IT Sourcing Request. Perform Technology Lifecycle Standard (TLS) review and assessment to strategically govern the management of IT components within EPF. Perform contract optimization for all IT contracts to ensure that the scope is fully optimized, aligned with organizational objectives, and potential contractual and technology risks are identified and mitigated effectively. Job Requirements
Qualification & Experience: Malaysian citizen Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level Possess a Bachelor's Degree with honors in Information Technology or Management, or a related field, which is recognized by the government. Minimum of four (4) years of work experience in IT contract management and procurement management related fields. Possess any other relevant Professional Certificate will have an added advantage. Knowledgeable and have good understanding in various commercial models and contractual terms associated for IT. Have experience in commercial and legal negotiations in relation to IT clauses and contract. Comfortable and have experience in collaborating and discussing Agreement with internal and external stakeholder i.e. Subject Matter Expert, Vendor and Head of respective Departments and Legal Department. Have track record of demonstrated leadership potential through academics, work and/or other community activities. Able to work productively in a potentially limited resources environment. Must be detail-oriented with ability to multi-task with tight deadlines. Flexible and adaptable; able to work in ambiguous situations. Self-starter, able to multitask, independent and able to work in team environment. Essential Technical Skills: In depth knowledge of IT industry trends in contract management practices. Good knowledge and skills in Microsoft Office (Word, Excel, PowerPoint). Essential Soft Skills: Possess business acumen. Good problem solving and analytical skills. Possess ability to response appropriately to inquiries from internal and external stakeholders. Good verbal and written communication skills with good interpersonal skills to engage in professional manner with technical and non-technical personnel and suppliers. Job Status
Permanent All applications are strictly
CONFIDENTIAL
and only shortlisted candidates will be called in for interview. Applications are deemed
UNSUCCESSFUL
if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.
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1
EXECUTIVE PROCUREMENT VENDOR MANAGEMENT
Rawang, Selangor
Ingress Technologies Sdn Bhd
Posted 3 days ago
Job Viewed
Job Description
Overview
(JOB DESCRIPTION FOR PROCRUMENT VENDOR MANAGEMENT) Responsibilities
Issue RFQs, compare quotes, and finalize vendors through commercial negotiation Develop alternate suppliers for critical parts to reduce risk and improve competitiveness Collaborate with design, R&D, and quality teams to support new product development (NPD) Ensure procurement timelines align with production planning and inventory targets Maintain supplier contracts, price lists, and PO documentation in ERP systems Monitor market trends and raw material price fluctuations to anticipate cost impacts Drive cost-saving projects through localization, VA/VE initiatives, and strategic sourcing Coordinate with quality team for supplier audits and PPAP submissions
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(JOB DESCRIPTION FOR PROCRUMENT VENDOR MANAGEMENT) Responsibilities
Issue RFQs, compare quotes, and finalize vendors through commercial negotiation Develop alternate suppliers for critical parts to reduce risk and improve competitiveness Collaborate with design, R&D, and quality teams to support new product development (NPD) Ensure procurement timelines align with production planning and inventory targets Maintain supplier contracts, price lists, and PO documentation in ERP systems Monitor market trends and raw material price fluctuations to anticipate cost impacts Drive cost-saving projects through localization, VA/VE initiatives, and strategic sourcing Coordinate with quality team for supplier audits and PPAP submissions
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2
Operations Excellence (Vendor Management)
Kuala Lumpur, Kuala Lumpur
Shopee
Posted 14 days ago
Job Viewed
Job Description
Operations Excellence (Vendor Management)
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities
Act as the primary point of contact between the Inhouse team and BPO. Develop and maintain the overall management of the BPOs. Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved in penalties tracking and discussion. Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets. Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans. Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance. Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates, contracts and KPI metrics. Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy. Management of contract and addendums based on operational requirements and changes in the prior agreement signed. Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals. Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values. Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.
Qualifications
Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST. Experience in workforce management(WFM)/project management is an added value. Must be individual and team contributor to achieve team’s KPI. Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center. Strong analytical, problem-solving, and trend analysis skills. Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders. High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude. Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks. Proven ability to manage relationships within BPOs/across multiple stakeholders. Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint).
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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities
Act as the primary point of contact between the Inhouse team and BPO. Develop and maintain the overall management of the BPOs. Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved in penalties tracking and discussion. Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets. Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans. Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance. Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates, contracts and KPI metrics. Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy. Management of contract and addendums based on operational requirements and changes in the prior agreement signed. Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals. Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values. Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.
Qualifications
Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST. Experience in workforce management(WFM)/project management is an added value. Must be individual and team contributor to achieve team’s KPI. Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center. Strong analytical, problem-solving, and trend analysis skills. Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders. High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude. Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks. Proven ability to manage relationships within BPOs/across multiple stakeholders. Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint).
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3
Category Manager, Technology Vendor Management
Kuala Lumpur, Kuala Lumpur
Maybank
Posted today
Job Viewed
Job Description
Category management is a systematic way to purchase goods and services by grouping segments of procurement spend while increasing revenue, reducing risks, and maintaining partnerships with suppliers. A successful category management process boosts the overall effectiveness of procurement efforts. The category management process is a strategic approach to enterprise procurement. Their primary responsibility is to oversee and optimise the performance of a specific product category within a company. Job Description: Conduct thorough market research and analysis to identify emerging trends, competitive landscape and customer preferences and provide actionable plans. Develop and execute comprehensive category management strategies to achieve business objectives and drive growth. Maintain robust category management tools and processes, ensuring seamless strategy execution across the organisation. Monitor and evaluate category performance, leveraging key performance indicators (KPIs) to identify areas for improvement and implement corrective measures. Lead supplier negotiations, ensuring favourable terms and conditions to drive cost savings and strengthen supplier relationships. Collaborate with marketing teams to develop effective product messaging, positioning and communication strategies. Execute pricing strategies and promotional plans to optimise profitability while considering market dynamics and customer value perception. Stay up-to-date with industry trends, competitor activities and technological advancements to provide recommendations to senior management.
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4
Category Manager, Technology Vendor Management
Kuala Lumpur, Kuala Lumpur
Maybank
Posted 9 days ago
Job Viewed
Job Description
Overview
Category Manager, Technology Vendor Management — Maybank, Kuala Lumpur, Malaysia. Responsibilities
Conduct thorough market research and analysis to identify emerging trends, competitive landscape and customer preferences and provide actionable plans. Develop and execute comprehensive category management strategies to achieve business objectives and drive growth. Maintain robust category management tools and processes, ensuring seamless strategy execution across the organisation. Monitor and evaluate category performance, leveraging key performance indicators (KPIs) to identify areas for improvement and implement corrective measures. Lead supplier negotiations, ensuring favourable terms and conditions to drive cost savings and strengthen supplier relationships. Collaborate with marketing teams to develop effective product messaging, positioning and communication strategies. Execute pricing strategies and promotional plans to optimise profitability while considering market dynamics and customer value perception. Stay up-to-date with industry trends, competitor activities and technological advancements to provide recommendations to senior management. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Banking IT Services and IT Consulting Insurance
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Category Manager, Technology Vendor Management — Maybank, Kuala Lumpur, Malaysia. Responsibilities
Conduct thorough market research and analysis to identify emerging trends, competitive landscape and customer preferences and provide actionable plans. Develop and execute comprehensive category management strategies to achieve business objectives and drive growth. Maintain robust category management tools and processes, ensuring seamless strategy execution across the organisation. Monitor and evaluate category performance, leveraging key performance indicators (KPIs) to identify areas for improvement and implement corrective measures. Lead supplier negotiations, ensuring favourable terms and conditions to drive cost savings and strengthen supplier relationships. Collaborate with marketing teams to develop effective product messaging, positioning and communication strategies. Execute pricing strategies and promotional plans to optimise profitability while considering market dynamics and customer value perception. Stay up-to-date with industry trends, competitor activities and technological advancements to provide recommendations to senior management. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Banking IT Services and IT Consulting Insurance
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5
Senior Ai Solution Architect - Vendor Management
Kuala Lumpur, Kuala Lumpur
ManpowerGroup Malaysia
Posted 3 days ago
Job Viewed
Job Description
Job title: Senior Ai Solution Architect - Vendor Management Salary: MYR 25,000 Location: Kuala Lumpur
Job Description The Solution Architect – Vendor Management will serve as the technical authority and design owner for the AI-driven SaaS platform. This role is responsible for defining the system architecture, ensuring interoperability between platform components, and overseeing technical delivery across multiple external vendors. The Solution Architect ensures that all implementations align with the organization’s business objectives, technical standards, and long‑term scalability vision.
This position bridges business leadership, vendor engineering teams, and compliance stakeholders to guarantee architectural integrity, security, and performance excellence throughout the MVP and beyond.
Responsibilities Architecture Ownership
Define, document, and maintain the end-to-end system architecture, covering frontend, backend, AI/ML and integration layers.
Ensure that all components are modular, scalable, and cloud-native, adhering to GCP best practices.
Approve technology stack selections, API standards, and data models proposed by vendors.
Maintain architectural diagrams, technical documentation, and component relationships.
Vendor Technical Oversight
Serve as the technical counterpart and reviewer for all vendor engineering teams.
Conduct architecture and design reviews to validate technical soundness, scalability, and security alignment.
Enforce compliance with agreed integration standards, coding conventions, and deployment practices.
Provide direction during cross‑vendor discussions, ensuring seamless communication between the platform and scoring engine teams.
Integration & API Governance
Define and oversee API contracts, data schemas, and communication protocols between vendor systems.
Review and approve API documentation, OpenAPI specifications, and integration test cases.
Ensure backward compatibility, error handling, and version control in multi‑vendor environments.
Lead resolution of technical integration conflicts or data mapping discrepancies.
Security & Compliance Alignment
Collaborate with the Security & Compliance Officer to ensure adherence to ISO 27001, ISO 27018, and GDPR requirements.
Review and validate vendor implementations of encryption, access control, and tenant isolation.
Participate in security audits, data protection reviews, and incident response planning.
Performance, Scalability & Resilience
Establish and track key performance benchmarks (e.g., crawl speed, API response, uptime).
Validate system design for elasticity, fault tolerance, and load balancing under GCP.
Review DevOps and CI/CD pipelines for efficiency, security, and compliance alignment.
Change Control & Roadmap Continuity
Evaluate the technical impact of new business requirements, scope changes, or integrations.
Ensure the MVP architecture supports future AI/LLM-based features and advanced analytics capabilities.
Maintain architectural continuity during vendor transitions or scaling phases.
Technical Leadership & Communication
Provide technical direction to internal teams and vendor leads.
Communicate complex technical concepts to non‑technical stakeholders clearly.
Serve as the escalation point for all architecture‑related issues and decisions.
Prepare regular architecture status reports for executive review.
Requirements Education & Experience
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Minimum 10 years of experience in software or solution architecture roles, preferably within data‑intensive or AI‑driven platforms.
Proven experience in managing or overseeing third‑party software vendors or distributed development teams.
Hands‑on expertise with Backend (Node.js, Python); Frontend (React or equivalent); Database (PostgreSQL, NoSQL familiarity); Cloud (Google Cloud Platform preferred, AWS, or Azure); DevOps (Docker, Kubernetes, CI/CD pipelines).
Understanding of structured data frameworks (schema.org, JSON‑LD), data governance, and AI/ML integration.
Soft Skills
Strong cross‑functional leadership and communication skills.
Ability to balance technical rigor with business pragmatism.
Exceptional documentation and stakeholder management skills.
Proven ability to manage conflict resolution and decision‑making across teams.
Company Overview We are an award‑winning digital customer experience solutions provider, supporting some of the world’s leading brands in delivering exceptional customer engagement. With a strong presence in Malaysia, we specialize in customer service, sales, technical support, and digital marketing operations. Our people‑first culture, innovative technology, and commitment to excellence drive us to create meaningful experiences that help brands connect, grow, and thrive in the digital world.
Apply now and explore more opportunities with us.
#J-18808-Ljbffr
Job Description The Solution Architect – Vendor Management will serve as the technical authority and design owner for the AI-driven SaaS platform. This role is responsible for defining the system architecture, ensuring interoperability between platform components, and overseeing technical delivery across multiple external vendors. The Solution Architect ensures that all implementations align with the organization’s business objectives, technical standards, and long‑term scalability vision.
This position bridges business leadership, vendor engineering teams, and compliance stakeholders to guarantee architectural integrity, security, and performance excellence throughout the MVP and beyond.
Responsibilities Architecture Ownership
Define, document, and maintain the end-to-end system architecture, covering frontend, backend, AI/ML and integration layers.
Ensure that all components are modular, scalable, and cloud-native, adhering to GCP best practices.
Approve technology stack selections, API standards, and data models proposed by vendors.
Maintain architectural diagrams, technical documentation, and component relationships.
Vendor Technical Oversight
Serve as the technical counterpart and reviewer for all vendor engineering teams.
Conduct architecture and design reviews to validate technical soundness, scalability, and security alignment.
Enforce compliance with agreed integration standards, coding conventions, and deployment practices.
Provide direction during cross‑vendor discussions, ensuring seamless communication between the platform and scoring engine teams.
Integration & API Governance
Define and oversee API contracts, data schemas, and communication protocols between vendor systems.
Review and approve API documentation, OpenAPI specifications, and integration test cases.
Ensure backward compatibility, error handling, and version control in multi‑vendor environments.
Lead resolution of technical integration conflicts or data mapping discrepancies.
Security & Compliance Alignment
Collaborate with the Security & Compliance Officer to ensure adherence to ISO 27001, ISO 27018, and GDPR requirements.
Review and validate vendor implementations of encryption, access control, and tenant isolation.
Participate in security audits, data protection reviews, and incident response planning.
Performance, Scalability & Resilience
Establish and track key performance benchmarks (e.g., crawl speed, API response, uptime).
Validate system design for elasticity, fault tolerance, and load balancing under GCP.
Review DevOps and CI/CD pipelines for efficiency, security, and compliance alignment.
Change Control & Roadmap Continuity
Evaluate the technical impact of new business requirements, scope changes, or integrations.
Ensure the MVP architecture supports future AI/LLM-based features and advanced analytics capabilities.
Maintain architectural continuity during vendor transitions or scaling phases.
Technical Leadership & Communication
Provide technical direction to internal teams and vendor leads.
Communicate complex technical concepts to non‑technical stakeholders clearly.
Serve as the escalation point for all architecture‑related issues and decisions.
Prepare regular architecture status reports for executive review.
Requirements Education & Experience
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Minimum 10 years of experience in software or solution architecture roles, preferably within data‑intensive or AI‑driven platforms.
Proven experience in managing or overseeing third‑party software vendors or distributed development teams.
Hands‑on expertise with Backend (Node.js, Python); Frontend (React or equivalent); Database (PostgreSQL, NoSQL familiarity); Cloud (Google Cloud Platform preferred, AWS, or Azure); DevOps (Docker, Kubernetes, CI/CD pipelines).
Understanding of structured data frameworks (schema.org, JSON‑LD), data governance, and AI/ML integration.
Soft Skills
Strong cross‑functional leadership and communication skills.
Ability to balance technical rigor with business pragmatism.
Exceptional documentation and stakeholder management skills.
Proven ability to manage conflict resolution and decision‑making across teams.
Company Overview We are an award‑winning digital customer experience solutions provider, supporting some of the world’s leading brands in delivering exceptional customer engagement. With a strong presence in Malaysia, we specialize in customer service, sales, technical support, and digital marketing operations. Our people‑first culture, innovative technology, and commitment to excellence drive us to create meaningful experiences that help brands connect, grow, and thrive in the digital world.
Apply now and explore more opportunities with us.
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6
Officer - Vendor Quality Management
Kelantan, Kelantan
Ain Medicare Sdn Bhd
Posted 5 days ago
Job Viewed
Job Description
Overview We are seeking a talented and detail-oriented Vendor Quality Management Officer to join our team at Ain Medicare Sdn Bhd in Kota Bharu, Kelantan. As a full-time Vendor Quality Management Officer, you will play a crucial role in ensuring the highest standards of product quality and regulatory compliance within our manufacturing operations.
Responsibilities
Developing and implementing quality control processes and procedures to monitor and maintain product quality
Ensure compliance to all standards, regulations and practices related to the company such as internal Standard Operating Procedures (SOPs), Current Good Manufacturing Practice (cGMP), ISO Standards published by the International Organisation for Standardisation (ISO), Medical Device Regulations, Halal Standards for pharmaceuticals and medical devices (MS 2424 and MS2636) and other industry specific manuals and protocols as well as Occupational Safety and Health (OSH) guidelines in daily operations.
Participate in activities related to Audits (internal and external), Risk Assessment, Change Control, Corrective Action & Preventive Action (CAPA) and investigation on Deviation/Out of Specification (OOS) according to the related SOPs; or assist superior by providing inputs for above activities.
As backup person for Vendor Audit coordinator, to ensure vendor audit plan is adhered to the best ability, barring unavoidable circumstances.
Performing risk assessment for vendor audit scheduling to prioritize vendor.
Execute vendor audit according to SOP and requirement to ensure vendor’s reliability of quality and supply.
Ensuring compliance with relevant industry regulations and standard.
Participate in investigation of product complaint, recall or internal quality involving material. Conducting specification and process improvement activities by analysing data from vendors, complaints, Quality Assurance System Department and Production Department.
Communicate with vendor for Vendor Non-Conformance (VNC) issued by ICQC section and ensuring vendor provide Corrective Action and Preventive Action (CAPA) within agreeable working days.
Qualifications
Degree in a relevant field such as Quality Engineering, Chemical Engineering, or a related discipline with quality engineering in pharmaceutical field.
Minimum 2 years of experience in a quality engineering role, preferably in the pharmaceutical industry
Have basic skills in report writing
Strong knowledge of Quality Engineering and Vendor Management
Proficient in data analysis and the use of quality control software and equipment
Excellent attention to detail and problem-solving skills
Effective communication and interpersonal skills to collaborate with cross-functional teams
Ability to work independently and as part of a team
What we offer At Ain Medicare Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:
Comprehensive health insurance coverage
Competitive salary
Opportunities for career development and training
About us AIN MEDICARE SDN BHD, established in Malaysia year 1993, is a trusted name and leading manufacturer of pharmaceutical products, ranging from Large Volume Parenterals, Small Volume Parenterals, Irrigation Solutions, Haemodialysis Concentrates and Peritoneal Dialysis Solutions.
AIN MEDICARE is helmed by our Chairman, Dato’ Wan Ariff Bin Wan Hamzah and Chief Executive Officer, Mr Redziwan Bin Saari. Over the years, this far-sighted leadership and strategic management system has successfully steered the company towards numerous remarkable achievements. Today, AIN MEDICARE’s authorised share capital stood at RM 20 million with paid up share capital of RM 20 million.
AIN MEDICARE’s products have gained international acceptance and are used by both the private and public health care sectors as well as non-profit healthcare providers in Malaysia and abroad benefiting millions of people across the globe.
Join our dynamic team and be a part of our continued growth and success.
Apply now for this exciting opportunity as a Quality Engineering Officer at Ain Medicare Sdn Bhd.
Application questions
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have in a quality control (QC) role?
How much notice are you required to give your current employer?
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Responsibilities
Developing and implementing quality control processes and procedures to monitor and maintain product quality
Ensure compliance to all standards, regulations and practices related to the company such as internal Standard Operating Procedures (SOPs), Current Good Manufacturing Practice (cGMP), ISO Standards published by the International Organisation for Standardisation (ISO), Medical Device Regulations, Halal Standards for pharmaceuticals and medical devices (MS 2424 and MS2636) and other industry specific manuals and protocols as well as Occupational Safety and Health (OSH) guidelines in daily operations.
Participate in activities related to Audits (internal and external), Risk Assessment, Change Control, Corrective Action & Preventive Action (CAPA) and investigation on Deviation/Out of Specification (OOS) according to the related SOPs; or assist superior by providing inputs for above activities.
As backup person for Vendor Audit coordinator, to ensure vendor audit plan is adhered to the best ability, barring unavoidable circumstances.
Performing risk assessment for vendor audit scheduling to prioritize vendor.
Execute vendor audit according to SOP and requirement to ensure vendor’s reliability of quality and supply.
Ensuring compliance with relevant industry regulations and standard.
Participate in investigation of product complaint, recall or internal quality involving material. Conducting specification and process improvement activities by analysing data from vendors, complaints, Quality Assurance System Department and Production Department.
Communicate with vendor for Vendor Non-Conformance (VNC) issued by ICQC section and ensuring vendor provide Corrective Action and Preventive Action (CAPA) within agreeable working days.
Qualifications
Degree in a relevant field such as Quality Engineering, Chemical Engineering, or a related discipline with quality engineering in pharmaceutical field.
Minimum 2 years of experience in a quality engineering role, preferably in the pharmaceutical industry
Have basic skills in report writing
Strong knowledge of Quality Engineering and Vendor Management
Proficient in data analysis and the use of quality control software and equipment
Excellent attention to detail and problem-solving skills
Effective communication and interpersonal skills to collaborate with cross-functional teams
Ability to work independently and as part of a team
What we offer At Ain Medicare Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:
Comprehensive health insurance coverage
Competitive salary
Opportunities for career development and training
About us AIN MEDICARE SDN BHD, established in Malaysia year 1993, is a trusted name and leading manufacturer of pharmaceutical products, ranging from Large Volume Parenterals, Small Volume Parenterals, Irrigation Solutions, Haemodialysis Concentrates and Peritoneal Dialysis Solutions.
AIN MEDICARE is helmed by our Chairman, Dato’ Wan Ariff Bin Wan Hamzah and Chief Executive Officer, Mr Redziwan Bin Saari. Over the years, this far-sighted leadership and strategic management system has successfully steered the company towards numerous remarkable achievements. Today, AIN MEDICARE’s authorised share capital stood at RM 20 million with paid up share capital of RM 20 million.
AIN MEDICARE’s products have gained international acceptance and are used by both the private and public health care sectors as well as non-profit healthcare providers in Malaysia and abroad benefiting millions of people across the globe.
Join our dynamic team and be a part of our continued growth and success.
Apply now for this exciting opportunity as a Quality Engineering Officer at Ain Medicare Sdn Bhd.
Application questions
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have in a quality control (QC) role?
How much notice are you required to give your current employer?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Executive - Vendor & Business Management
Kuala Lumpur, Kuala Lumpur
Genting Malaysia
Posted today
Job Viewed
Job Description
Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today! Basic Purpose
The Executive - Vendor & Business Management mainly reports to the Vice President and is responsible for assisting in controlling the general administration, billings, goods receiving, maintaining and managing daily office operations as well as performing a variety of complex, sensitive and confidential administrative support functions. The Executive - Vendor & Business Management must work within procedures and in compliance with organizations policies. Key Responsibilities
Payment Requisitions:
Check all delivery orders/job sheets and invoices delivered to ensure they are acknowledged and approved for payment. Prepare payment requisitions for HOD’s approval or via Ariba Buyer System. Submitting of invoices to Finance for payment. Purchase Requisition (PR):
Raise purchase requisitions via Ariba Buyer, review to ensure all requisition have justification and Section Heads’ approved template. Follow up closely on the PR approval workflow until completion. Generate weekly PR status report for operations meeting with explanation. Monthly Mobile Phone Standby Allowances:
Prepare and collate from all sections the standby allowance claims and supporting documents for HOD’s approval before submission to GENM HR Department. Administration:
Assist personnel with hotel room booking and air ticket reservation from time to time for their off-sites duties. Circulate/email Management’s directives/policies to the department’s personnel as and when appropriate. Maintain office stationary stock level and staff refreshment. General maintenance of the office. Update organization chart. Update sitting arrangements/contact list. Update & distribute medical form. Review and liaise with legal for all agreements matters. Coordinate with various parties for signing and distribution of agreements including upload to Ariba Contract Management. Renewal of agreements both internal & external. Ensure all charging have valid agreement and renew. Maintain master listing of contracts. Projects:
Perform ad-hoc projects when required. Requirements
A degree in Business Administration, Management or any other field. Fresh graduates are welcome to apply. Ability to work independently. An active listener in order to comprehend required duties and quickly understand the best method for completion. Possess a mature personality and able to work independently. Excellent knowledge of MS Office. Ability to multitask and prioritize daily workload. Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!
#J-18808-Ljbffr
The Executive - Vendor & Business Management mainly reports to the Vice President and is responsible for assisting in controlling the general administration, billings, goods receiving, maintaining and managing daily office operations as well as performing a variety of complex, sensitive and confidential administrative support functions. The Executive - Vendor & Business Management must work within procedures and in compliance with organizations policies. Key Responsibilities
Payment Requisitions:
Check all delivery orders/job sheets and invoices delivered to ensure they are acknowledged and approved for payment. Prepare payment requisitions for HOD’s approval or via Ariba Buyer System. Submitting of invoices to Finance for payment. Purchase Requisition (PR):
Raise purchase requisitions via Ariba Buyer, review to ensure all requisition have justification and Section Heads’ approved template. Follow up closely on the PR approval workflow until completion. Generate weekly PR status report for operations meeting with explanation. Monthly Mobile Phone Standby Allowances:
Prepare and collate from all sections the standby allowance claims and supporting documents for HOD’s approval before submission to GENM HR Department. Administration:
Assist personnel with hotel room booking and air ticket reservation from time to time for their off-sites duties. Circulate/email Management’s directives/policies to the department’s personnel as and when appropriate. Maintain office stationary stock level and staff refreshment. General maintenance of the office. Update organization chart. Update sitting arrangements/contact list. Update & distribute medical form. Review and liaise with legal for all agreements matters. Coordinate with various parties for signing and distribution of agreements including upload to Ariba Contract Management. Renewal of agreements both internal & external. Ensure all charging have valid agreement and renew. Maintain master listing of contracts. Projects:
Perform ad-hoc projects when required. Requirements
A degree in Business Administration, Management or any other field. Fresh graduates are welcome to apply. Ability to work independently. An active listener in order to comprehend required duties and quickly understand the best method for completion. Possess a mature personality and able to work independently. Excellent knowledge of MS Office. Ability to multitask and prioritize daily workload. Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
8
Vendor Risk Management Specialist (Chinese)
Kuala Lumpur, Kuala Lumpur
Bybit
Posted 3 days ago
Job Viewed
Job Description
Position Summary We are seeking a highly motivated and detail-oriented TPRM Specialist to join our Compliance team. The primary responsibility of this role is to manage the third‑party risk management lifecycle, ensuring that vendors, service providers, and partners meet the organization’s regulatory, operational, and information security requirements. In addition, the specialist will provide secondary support to the AML team by assisting with transaction monitoring case reviews on an ad hoc basis.
Key Responsibilities Third‑Party Risk Management (Primary Role)
Oversee the end‑to‑end third‑party risk lifecycle, including onboarding, due diligence, ongoing monitoring, and offboarding of vendors and partners.
Conduct risk assessments covering AML/CTF exposure, sanctions, information security, data protection, and operational resilience.
Work closely with procurement, legal, IT security, and business stakeholders to ensure vendor risks are identified, assessed, mitigated, and documented.
Maintain an up‑to‑date third‑party risk register and ensure timely follow‑ups on risk remediation actions.
Support audits and regulatory inspections by preparing documentation and providing subject‑matter input on TPRM processes.
Develop and deliver training or awareness sessions for internal stakeholders on third‑party risk requirements.
Transaction Monitoring Support (Secondary Role)
Assist the AML/Compliance team with transaction monitoring investigations when additional capacity is required.
Review flagged alerts and analyze transactional activity for signs of suspicious or unusual behavior.
Conduct basic research and gather supporting documentation for case reviews.
Escalate potential suspicious activity to senior compliance analysts for further review.
Contribute to improving the efficiency of transaction monitoring workflows where possible.
Requirements
Bachelor’s degree in Law, Business, Finance, Risk Management, or a related field.
2–4 years of experience in third‑party risk management, vendor due diligence, compliance, or related roles.
Knowledge of AML/CTF regulations, financial crime compliance frameworks, and vendor risk practices.
Familiarity with transaction monitoring processes and AML case handling (prior exposure preferred, but not mandatory).
Strong analytical skills and attention to detail, with the ability to identify red flags and potential risks.
Excellent communication and stakeholder management skills.
Ability to handle multiple priorities and work effectively in a fast‑paced environment.
Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:
Study Growth Fund: We support your professional development and continuous learning.
Internal Events: Participate in regular team‑building activities, workshops, and events designed to promote collaboration and innovation.
Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
Internal Mobility: Grow with us—your long‑term development is important to us. We offer internal job opportunities to help build your career path.
#J-18808-Ljbffr
Key Responsibilities Third‑Party Risk Management (Primary Role)
Oversee the end‑to‑end third‑party risk lifecycle, including onboarding, due diligence, ongoing monitoring, and offboarding of vendors and partners.
Conduct risk assessments covering AML/CTF exposure, sanctions, information security, data protection, and operational resilience.
Work closely with procurement, legal, IT security, and business stakeholders to ensure vendor risks are identified, assessed, mitigated, and documented.
Maintain an up‑to‑date third‑party risk register and ensure timely follow‑ups on risk remediation actions.
Support audits and regulatory inspections by preparing documentation and providing subject‑matter input on TPRM processes.
Develop and deliver training or awareness sessions for internal stakeholders on third‑party risk requirements.
Transaction Monitoring Support (Secondary Role)
Assist the AML/Compliance team with transaction monitoring investigations when additional capacity is required.
Review flagged alerts and analyze transactional activity for signs of suspicious or unusual behavior.
Conduct basic research and gather supporting documentation for case reviews.
Escalate potential suspicious activity to senior compliance analysts for further review.
Contribute to improving the efficiency of transaction monitoring workflows where possible.
Requirements
Bachelor’s degree in Law, Business, Finance, Risk Management, or a related field.
2–4 years of experience in third‑party risk management, vendor due diligence, compliance, or related roles.
Knowledge of AML/CTF regulations, financial crime compliance frameworks, and vendor risk practices.
Familiarity with transaction monitoring processes and AML case handling (prior exposure preferred, but not mandatory).
Strong analytical skills and attention to detail, with the ability to identify red flags and potential risks.
Excellent communication and stakeholder management skills.
Ability to handle multiple priorities and work effectively in a fast‑paced environment.
Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:
Study Growth Fund: We support your professional development and continuous learning.
Internal Events: Participate in regular team‑building activities, workshops, and events designed to promote collaboration and innovation.
Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
Internal Mobility: Grow with us—your long‑term development is important to us. We offer internal job opportunities to help build your career path.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
9