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Showing 2 Contract Lifecycle jobs in Malaysia
Subject Matter Expert - Employee Lifecycle Management
Petaling Jaya, Selangor
Roche
Posted 27 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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0
CT/XR Clinical Product Sales Leader (Lifecycle)
Kuala Lumpur, Kuala Lumpur
GE HealthCare
Posted 14 days ago
Job Viewed
Job Description
**Job Description Summary**
Responsible for gathering customer input and insight for products and applications in development as well as current products/applications in the Services Lifecycle business. This input is used to enhance our product/applications development to ensure we are building customer centric solutions.GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Key responsibilities include (but are not limited to)**
+ Providing clinical and technical presales and post-sales support on CT/XR/IGS lifecycle products - including options, upgrades and retrofit for existing GE CT/XR/IGS install base.
+ Driving GTM execution of CT/XR/IGS lifecycle products in partnership with Service Account Managers and portfolio segment leader - assessing install base, identifying targeted sites, building configurations, and engaging customers to position the solution.
+ Engaging with customer stakeholders to develop key opinion leaders and to drive upsell and cross sell opportunities from existing install base.
+ Collaborating with customers on making publications with clinical applications and digital solutions, driving adoption and a growing community of users.
+ Supporting the portfolio segment leader in delivering employee training for new lifecycle products and applications packages to drive incremental growth.
+ Supporting marketing events, developing voice of customer related to lifecycle portfolio.
**Qualifications/Requirements**
+ Min 5 years of relevant experience, with an Associate or Bachelor's degree, and/or certification in related technical/clinical field in either Medical Imaging / Radiology, Engineering / Biomedical Engineering, Radiation Safety, Medical Physics
+ Demonstrated current basic understanding of CT radiology techniques and protocols.
+ Have previously been in quota carrying-role or position.
+ At least one of the following core experiences:
+ Strong clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas, experience working in a hospital radiology department.
+ Significant commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.
+ Willingness to travel extensively within ASEAN, Korea and ANZ regions to support customer presales / post sales activities, promotional events
**Desired Characteristics**
+ Strong leadership skills (respected by peers and leadership for contributions to the business)
+ Strong presentation skills (public speaking and lecture experience desired)
+ Demonstrated ability to understand and present complex material in understandable terms.
+ Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
+ Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
+ Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
+ Team oriented, collaborative and flexible with the customer satisfaction mindset.
+ Ability to multi-task effectively and manage multiple priorities at one time.
+ Strong demonstrated clinical scanning skills in specific.
+ Application skills within radiology / imaging department
+ Capability to meet and deal with governmental institutions.
+ Relationship building, Efficiency in team working.
**Compliance**
+ Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE HealthCare Promotional Codes
+ Adhere to all applicable GE and GE HealthCare compliance policies, codes and training requirements.
+ Identify and report any quality or compliance concerns and take immediate corrective action as required.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
+ Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int'l Law is broken.
+ Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int'l Law is broken.
+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI - SE
#LI-ONSITE
#LI-HYBRID
**Additional Information**
**Relocation Assistance Provided:** No
Responsible for gathering customer input and insight for products and applications in development as well as current products/applications in the Services Lifecycle business. This input is used to enhance our product/applications development to ensure we are building customer centric solutions.GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Key responsibilities include (but are not limited to)**
+ Providing clinical and technical presales and post-sales support on CT/XR/IGS lifecycle products - including options, upgrades and retrofit for existing GE CT/XR/IGS install base.
+ Driving GTM execution of CT/XR/IGS lifecycle products in partnership with Service Account Managers and portfolio segment leader - assessing install base, identifying targeted sites, building configurations, and engaging customers to position the solution.
+ Engaging with customer stakeholders to develop key opinion leaders and to drive upsell and cross sell opportunities from existing install base.
+ Collaborating with customers on making publications with clinical applications and digital solutions, driving adoption and a growing community of users.
+ Supporting the portfolio segment leader in delivering employee training for new lifecycle products and applications packages to drive incremental growth.
+ Supporting marketing events, developing voice of customer related to lifecycle portfolio.
**Qualifications/Requirements**
+ Min 5 years of relevant experience, with an Associate or Bachelor's degree, and/or certification in related technical/clinical field in either Medical Imaging / Radiology, Engineering / Biomedical Engineering, Radiation Safety, Medical Physics
+ Demonstrated current basic understanding of CT radiology techniques and protocols.
+ Have previously been in quota carrying-role or position.
+ At least one of the following core experiences:
+ Strong clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas, experience working in a hospital radiology department.
+ Significant commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.
+ Willingness to travel extensively within ASEAN, Korea and ANZ regions to support customer presales / post sales activities, promotional events
**Desired Characteristics**
+ Strong leadership skills (respected by peers and leadership for contributions to the business)
+ Strong presentation skills (public speaking and lecture experience desired)
+ Demonstrated ability to understand and present complex material in understandable terms.
+ Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
+ Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
+ Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
+ Team oriented, collaborative and flexible with the customer satisfaction mindset.
+ Ability to multi-task effectively and manage multiple priorities at one time.
+ Strong demonstrated clinical scanning skills in specific.
+ Application skills within radiology / imaging department
+ Capability to meet and deal with governmental institutions.
+ Relationship building, Efficiency in team working.
**Compliance**
+ Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE HealthCare Promotional Codes
+ Adhere to all applicable GE and GE HealthCare compliance policies, codes and training requirements.
+ Identify and report any quality or compliance concerns and take immediate corrective action as required.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
+ Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int'l Law is broken.
+ Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int'l Law is broken.
+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI - SE
#LI-ONSITE
#LI-HYBRID
**Additional Information**
**Relocation Assistance Provided:** No
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This advertiser has chosen not to accept applicants from your region.
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