189 Contract Excellence jobs in Malaysia
Performance Excellence, Project Management - SPX Express
Posted 1 day ago
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SPX Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Performance Excellence, Project Management - SPX ExpressSPX Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Performance Excellence, Project Management - SPX Express role at SPX Express
- Drive commercial and operational structural directions for business growth and sustainability
- Identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach
- Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more
- Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance
- Lead overall project planning and tracking of milestones across key workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success
- Drive commercial and operational structural directions for business growth and sustainability
- Identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach
- Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more
- Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance
- Lead overall project planning and tracking of milestones across key workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success
- Candidates must possess at least Bachelor’s Degree in any equivalent field
- At least two (2) years of working experience in the related field, preferably with experience in commercial and operations
- Experience in performing strategic analysis and performance reporting
- Experience in establishing structured processes
- Able to work independently in a complex and diverse environment
- Well verse in Microsoft Office applications i.e. Excel and Words
- Good communication skills in Bahasa Melayu and English
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Internet Marketplace Platforms and Technology, Information and Internet
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#J-18808-LjbffrOperations Excellence Manager
Posted today
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Job Description Summary
Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.Job Description
Major accountabilities:
- Manage the Sales Force Effectiveness team or lead a key process/service within the team. Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
- Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs. Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
- Maintenance of CRM system including data extraction and monitoring KAM standards
- Drive the systematic generation of insights and generating recommendations for the business. Ensuring the compilation and monthly analysis of market data
- Creation of ad hoc market, product and business analysis based on internal and external data -Create presentations for the sales leadership team -
- Develop, upgrade and monitor Field Force incentive systems. Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes -
- Support projects for the business unit that involve resource allocation (e.g. launch planning)
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)
Key performance indicators:
- Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others -
- Accurate implementation of the incentive scheme and payment calculations
- Implementation & delivery of launch and post launch measurements
Minimum Requirements:
Work Experience:
- Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
- 3-4 years Sales in Healthcare / Pharma / related business or relevant experience
- Data Management & Systems
- Marketing in Healthcare / Pharma business; Sales in Healthcare / Pharma / related business
- Operations Management and Execution; Process management
- Able to understand changing dynamics of Pharmaceutical industry
- Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
- Digital & Technology Savvy
Skills Desired
Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Cooling Systems, Customer Acquisition Strategies, Performance Measurement, Salesforce Crm #J-18808-LjbffrOperations Excellence Manager
Posted 4 days ago
Job Viewed
Job Description
Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.
About the RoleMajor accountabilities:
- Manage the Sales Force Effectiveness team or lead a key process/service within the team. Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
- Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs. Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
- Maintenance of CRM system including data extraction and monitoring KAM standards
- Drive the systematic generation of insights and generating recommendations for the business. Ensuring the compilation and monthly analysis of market data
- Creation of ad hoc market, product and business analysis based on internal and external data -Create presentations for the sales leadership team -
- Develop, upgrade and monitor Field Force incentive systems. Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes -
- Support projects for the business unit that involve resource allocation (e.g. launch planning)
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)
Key performance indicators:
- Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others -
- Accurate implementation of the incentive scheme and payment calculations
- Implementation & delivery of launch and post launch measurements
- Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
- 3-4 years Sales in Healthcare / Pharma / related business or relevant experience
- Data Management & Systems
- Marketing in Healthcare / Pharma business; Sales in Healthcare / Pharma / related business
- Operations Management and Execution; Process management
- Able to understand changing dynamics of Pharmaceutical industry
- Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
- Digital & Technology Savvy
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
#J-18808-LjbffrPeople Excellence Lead
Posted 4 days ago
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About the Job
Sanofi is a leading global healthcare company going through a significant transformation. We are on a journey to attract and develop top diverse talent to join our mission to bring innovation to more and more patients around the world.
We are seeking an experienced and passionate leader to partner with the organization’s leadership and People & Culture (P&C) team as the catalyst for the deployment of the One Sanofi People Strategy for the company. The incumbent will contribute to the achievement of the company's short- and long-term strategy and objectives.
As a member of the India People & Culture team, you will be expected to work in close partnership with the business leaders and the rest of the P&C community across the geography.
Ensure the deployment of One P&C agenda and P&C culture change at country level.
Drive P&C function matters at local level and provide input to market view.
Own P&C support for employees and line managers. Provide input on workforce planning for the respective country.
Provide input to People Services management improving service experience and efficiency.
Own the local deployment of Social Unions /Labor Relations strategy aligned with Global and market Labor Relations. Be the liaison to the co-determination bodies and negotiate collective labor agreements at local level.
Manage personnel cost/ budget for the country.
Provide coaching at leadership level.
Champion “learn, share & re-apply ” across the Sanofi organization by collaborating with PBPs, CoEs and People Services
Act in advisory capacity concerning escalations for key and leadership roles on satellite country level.
Ensure talent strategy deployment at satellite country level : Partner with the country leadership to support their individual development.Review the country talent pipeline depth to ensure appropriate talent density in partnership with the respective market and GBU/GF PBP and TM Leads, drive the importance of the talent principles through coaching of the leaders in country, including encouraging bold moves on talent and supporting talent acquisition activities in the country.
Partners with leaders and Talent Acquisition CoE on senior leadership hires for the country and on hires into roles which help to build deep skill/knowledge in a critical capability area aligned to strategic plans.
Partnering with Learning COE to help build deep skill/knowledge .
Provides support and expertise on all people-related and HR management matters within the organization, ensuring compliance to legal requirements, ethical standards, and best practices.
Manages employer-employee relations in a fair and transparent way, promoting diversity, employee relations culture, values, and behaviors. Creates and maintains a climate for effective collaboration.
About you
Bachelor’s degree in human resources, Business Administration, or related field; master’s degree preferred.
Minimum of 12 years of HR experience. International exposure is desirable.
Great leadership and interpersonal skills, with the ability to build strong relationships at all levels of the organization & ability to represent P&C externally.
Analytical and problem-solving skills, with the ability to make data-driven decisions.
Demonstrated commitment to diversity, equity, and inclusion.
Strong leadership experience in HR management, in an Indian context, preferably with multinational corporations and experience in a working in a Matrix reporting Organization.
Leadership experience in a public listed company in India with ability to interface with board members
Business and outcome oriented with experience handling complex business transformation
Thinks and acts strategically equally being operationally strong and results oriented
Proven ability in change management and successful stakeholder management.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
#J-18808-LjbffrCustomer Excellence Executive
Posted 8 days ago
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Customer Excellence Executive – Job Description
Key Responsibilities:
- Manage and respond to customer inquiries from Export customers in a timely and professional manner.
- Process customer orders accurately and ensure smooth and timely order fulfillment.
- Notify customers about shipment schedules and ensure all related documents are delivered on time and in line with customer expectations.
- Coordinate with logistics and distribution teams to arrange deliveries according to customer requirements.
- Monitor and manage customer accounts receivable, track outstanding balances, and follow up on overdue payments.
- Collaborate closely with the Product Manager to understand customer needs and ensure product and service alignment.
- Analyze customer and sales data, generate reports, and provide insights to support business decisions.
- Serve as a key communication point between customers and internal departments to ensure smooth operations and timely issue resolution.
- Work cross-functionally with Sales, Supply Chain, Import, Distribution, and Logistics teams to ensure end-to-end customer satisfaction.
- Support continuous improvement initiatives to enhance the customer experience and optimize internal processes.
Qualifications:
- Bachelor’s degree in Business Administration, International Business or related field.
- 2–4 years of experience in customer service, export operations, or order management, preferably in a multinational.
- Strong understanding of export documentation, logistics coordination, and order fulfillment processes.
- Excellent communication skills in English, both written and verbal; additional language skills are a plus.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with ERP systems (e.g., SAP, Oracle) is preferred.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently and collaboratively in a cross-functional team environment.
- Customer-oriented mindset with a proactive approach to issue resolution and continuous improvement.
- Ability to manage multiple tasks and prioritize effectively under pressure.
- Familiarity with international trade regulations and Incoterms is an advantage.
Procurement Excellence Executive
Posted 12 days ago
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As a Procurement Excellence Executive you are responsible for ensuring procurement compliance across multiple areas, including managing ISO, FSSC, HACCP documentation and participating in related audits by addressing any corrective actions. It involves maintaining contractor safety compliance through training and pre-qualification, integrating ESG and Human Rights requirements into supplier selection and contracts, and validating key sustainability and financial data such as HeiCF and CSRD KPIs. The role also ensures proper documentation for internal controls, supports ICFR audits, and enforces adherence to the Heineken Supplier Code of Conduct, while maintaining SOP compliance for Procure-to-Pay (PtP) processes.
In this role, you will also
- Review and maintain Standard Operating Procedures (SOPs), Approved Supplier List, and Business Process Flowcharts to ensure alignment with compliance standards.
- Manage RMDS and PMDS documentation. Attend both internal and external audits and implement corrective actions where required.
- Ensure all contractors attend the yearly GSG refresher training organized by the Safety Team.
- Evaluate contractor qualifications and documentation during the pre-qualification stage to ensure their capability to support HMB projects.
- Collaborate with the Safety Team to review submissions and obtain necessary approvals prior to work commencement.
- Conduct regular reviews of business partners' ESG maturity and readiness. Ensure ESG capability, certifications, and requirements are incorporated in the supplier selection process.
- Ensure all suppliers sign the Heineken Supplier Code of Conduct. Embed Human Rights clauses in contracts and perform due diligence during screening and onboarding.
- Perform bi-annual validations of purchase data against the global HeiCF portal to ensure accuracy.
- Attend ICFR audits and perform any required corrective actions to maintain internal control integrity. Conduct annual HeiRules Control Self-Assessments for procurement functions to proactively identify gaps.
- Conduct quarterly validation of CSRD KPIs (G1:33a and G1:33b) to support sustainability initiatives.
- Perform annual SOP reviews and compliance checks for the Procure-to-Pay (PtP) process to maintain operational consistency.
Key Requirements:
Level of education
- Bachelor's degree program in Finance, Accounting, Business Administration, or a related field.
Field of education
- Business Administrative/Accounting/Finance/Tax
Years of experience
- Between 3 to 5 relevant working experience mainly in sustainability and regulatory reporting.
Language requirement
- Other local language a plus
Specific knowledge/skills
- Computer literate(MS-Excel, Word and PowerPoint)
- Good communication skills-written and spoken
- Good understanding of company policies, industry regulations, and audit standards.
- Ability to maintain accurate records, standard operating procedures, and compliance documentation.
- Skilled in preparing for audits, addressing findings, and ensuring smooth audit cycles.
- Attention to detail in verifying data and supporting regular compliance and sustainability reports.
- Comfortable working with teams across different functions to ensure alignment and follow-through.
- Proactive in identifying potential issues and proposing practical solutions to minimize compliance risks.
- Familiar with basic procurement workflows and the importance of following internal controls.
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#J-18808-LjbffrData Excellence Lead
Posted 12 days ago
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Seeking a Specialist in Data Excellence to drive supply chain process improvements, data quality, and analytics initiatives through cross-functional collaboration and digital transformation in a manufacturing environment.
Key Responsibilities:
Define and align KPIs, metrics, and WIP integration for supply chain processes.
Govern process improvements and support cross-functional project execution.
Optimize tools and processes to enable standardization and efficiency.
Lead competence teams to define strategy, roadmaps, and best practices.
Provide subject-matter expertise in implementing advanced planning tools.
Drive automation and digitalization in data analytics and visualization.
Collaborate across departments to enable end-to-end process integration.
Maintain centralized, updated process documentation and support knowledge sharing.
Required Skills:
Bachelor's in Supply Chain, Engineering, or IT with 5-7 years of experience in manufacturing (preferably semiconductors).
Strong analytical skills in handling large data sets.
Proficient in Excel, Tableau, PowerPoint, Cube; SQL knowledge is a plus.
Solid grasp of inventory management and planning principles.
Experience with SAP and MES systems (Camstar/OpCenter preferred).
Effective communication and stakeholder management skills.
Proven ability to translate complex requirements into actionable solutions.
Knowledge in project management and process improvement methodologies.
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Executive, Operation Excellence
Posted 12 days ago
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About You
You will be reporting to the Assistant Team Leader, where you will be expected to confirm car condition against inspection report and help customer with change of ownership.
Your Day to Day
- Call car owner for scheduled appointment before meeting up with owner to confirm.
- Check and confirm purchase price matched with CMS.
- Call bank to follow up on e-batal status.
- Check and confirm car condition against inspection report and inform superior of any discrepancies.
- Store car owner's thumbprint in biometric device for Sistem Tukar Milik Sementara (STMS) via E-Auto.
- Ensure all documents (Registration Card (RC), Approved Permit (AP), cash invoice, and related documents) are completed and uploaded into CMS.
- Take Carsome sold photos with customer (minimum 20 photos/month).
- Upload car accessories into Google Drive.
Your Know-How
- Certificate/diploma in the related field.
- Prior experience will be an added advantage.
- Able to work in Kelana Jaya.
- Basic knowledge in Microsoft Office Applications (Excel, Word).
Specialist Operations Excellence
Posted 12 days ago
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Job Description
We are looking for a dynamic and organized professional to lead the Melaka Engineering Boosters Program (MEBP) and drive key training initiatives within the Assembly Equipment Centre of Competence (AECC). The role involves end-to-end project management, developing and enhancing training frameworks, managing training budgets, and collaborating with various stakeholders across Backend (BE) sites. The ideal candidate will have a strong background in semiconductor manufacturing, excellent communication and facilitation skills, and a passion for people development and continuous improvement.
Job Description
In your new role you will:
- Lead the overall Melaka Engineering Boosters Program (MEBP). Accountable & responsible from planning to execution of the whole project to meet timeline and scope. Closely follow up & monitor MEBP fulfilment & compliance as defined in checklist.
- Key team member for Assembly Equipment Centre of Competence (AECC) representing people competency & systematics pillar. These includes future sustainability and enhancement of AECC approach, framework and structure regarding on people competency.
- Responsible to establish practical equipment training offering (in-house or external), setup training request path for overall BE request/needs. Includes refinement of approach, framework & structure as and when needed.
- Responsible for NETP & NETP+ programs in Operations. This includes reviewing checklist of the programme on timely basis ensuring training syllabus meeting the current organization needs and close monitoring.
- Responsible to oversee the overall OP training cost. By tracking expenses and comparing to planned targets, ensuring the cost is spend within allocated budget.
- Key interface for BE Resilience projects. Collaborating with other BE sites (TO Flex & SON Flex) in developing and formulating a training plan, identify the key skills and knowledge, closely aligned with the overall project roadmap and expectations.
- Work closely with both internal and external stakeholders on a range of training-related topics and scopes to provide collaborative approach to training that is optimized for effectiveness and tailored to the specific needs of each team.
Your Profile
You are best equipped for this task if you have:
- Bachelor’s Degree in Engineering/ Manufacturing or any relevant qualification
- Mininum 2 years experience working in a semiconductor manufacturing company
- Effective communication and people management skills across all levels (to be able to build relationships with internal and external parties)
- Proficient in collaborative teamwork to lead and execute training program across MAL & BE sites
- Strong planning abilities and the capability to prioritize issues based on urgency for effective execution
- Possesses strong analytical and problem solving skills (i.e: handling of issues, improvement, situations, findings)
- Excellent presentation skills, facilitation and conflict management skills
- Proficient using the latest versions of Microsoft Word, Excel, PowerPoint. Good in video editing skills.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Operations Excellence Lead
Posted 12 days ago
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Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Operations Excellence Lead role at Monee
About The Team
The Operations Excellence Lead is responsible for leading and executing end-to-end transformation initiatives across core operations, with a focus on process optimization, technology enablement and scalability. The ideal candidate will have a strong background in operations strategy, change management, and a passion for leveraging technology to deliver innovative solutions in a fast- paced environment.
About The Team
The Operations Excellence Lead is responsible for leading and executing end-to-end transformation initiatives across core operations, with a focus on process optimization, technology enablement and scalability. The ideal candidate will have a strong background in operations strategy, change management, and a passion for leveraging technology to deliver innovative solutions in a fast- paced environment.
Job Description
- Work closely with the Local and Regional Team to develop strategies, implement policies, and optimize processes to enhance productivity and profitability.
- Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
- Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and business needs.
- Design and implement cross-functional transformation programs to enhance efficiency, reduce costs, and scale operations in alignment with business growth.
- Analyze current operational workflows, identify inefficiencies, and redesign processes.
- Partner with cross-functional teams to ensure alignment and buy-in for transformation initiatives.
- Ensure that all transformation efforts comply with relevant regulatory standards and align with risk management frameworks.
- Promote a culture of innovation, data-driven decision-making, and continuous improvement within operations teams.
- Minimum 10-15 years working experience with background in E-Commerce or Fintech industry.
- Bachelor’s degree (or equivalent) in operations management, business administration, or related field.
- Proven track record of leading complex transformation programs with measurable outcomes.
- Experience with process improvement methodologies (Lean, Six Sigma, Agile).
- Excellent leadership and management skills.
- Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams and stakeholders.
- Analytical mindset and data-driven decision-making skills, with proficiency in analyzing and interpreting operational metrics and performance indicators.
- Ability to think strategically and develop long-term plans that align with the company's overarching goals.
- Strong understanding of FinTech regulatory landscape and operational risk.
- Seniority level Director
- Employment type Full-time
- Job function Management and Manufacturing
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