25 Content Reviewer jobs in Malaysia

3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Cognizant As a

Content Review Associate

on theworld's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety. Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members Required language

(must have proficiency in reading, writing and speaking ):

Korean

and

English Day-to-day responsibilities

may include, but are not limited to : ● Understand and remain up-to-date with client’s policies and guidelines ● Review user reports regarding website content ● Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner ● Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ● Serve as an advocate for the user community ● Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content ● Review the reported content within agreed turnaround times and standards of quality ● Recognize trends and patterns, and escalate issues outside policy ● Fulfill base productivity and quality requirements of the client ● Respond to user inquiries with high quality, speed, empathy, and accuracy ● Gather, analyze, and utilize relevant data to develop ways to improve overall user experience ● Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community ● Identify inefficiencies in workflows and suggest solutions ● Review of sensitive content sometimes involving graphic or disturbing subject matter Qualifications Required Qualifications: ● 0 to 2 years of professional work experience in a related field. ● High School Diploma ● Fluency in English Basic Qualifications ● Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive Preferred Skills / Experience: ● Experience with confidential information collection and management ● Experience within a business process outsourcing environment or comparable service environment Professional Skills Requirements ● Well developed logic based decision making and ability to triage and escalate borderline cases ● Excellent communication (verbal and written), facilitation and interpersonal skills ● Passion for corporate mission and ensuring a world class user support experience ● Quick learner and adaptable to learn new processes, concepts, and skills ● Excellent organizational and time management skills ● Results-oriented, self-directed, and inquisitive ● Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard ● A reliable, proactive approach to entrusted tasks ● Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities ● Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment ● Passion for social media. Conversant with channels that provide on demand Video ● Neutral mindset to alternative video content that needs classification ● Must have some inclination/ viewpoint towards any/some of the following : o Social media regulation o Online free speech o Govt regulated Internet controls o Support for vulnerable sections of the society o EU policy making o Business process efficiency Seniority level

Seniority level Associate Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Cognizant by 2x Sign in to set job alerts for “Content Moderator” roles.

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Specialist, Content Library - WWF International (Location: Singapore or Malaysia)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Customer Service Specialist - Airline Industry (TW & LA Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 5 days ago Internship - Transformation & Operations (Non-Motor Ops)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Service Specialist - Mid Shift (13:00 - 22:00)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Content Reviewer (Mandarin Speaker) role at Cognizant

3 days ago Be among the first 25 applicants

Join to apply for the Content Reviewer (Mandarin Speaker) role at Cognizant

Get AI-powered advice on this job and more exclusive features.

table {mso-displayed-decimal-separator:"."; mso-displayed-thousand-separator:",";} tr {mso-height-source:auto;} col {mso-width-source:auto;} td {padding-top:1px; padding-right:1px; padding-left:1px; mso-ignore:padding; color:black; font-size:11.0pt; font-weight:400; font-style:normal; text-decoration:none; font-family:"Aptos Narrow", sans-serif; mso-font-charset:0; text-align:general; vertical-align:bottom; border:none; white-space:nowrap; mso-rotate:0;} .xl444 {font-size:12.0pt; font-weight:700;}

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Mandarin language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts (24/7) to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.
  
  

Qualifications

• Demonstrate proficiency in reading writing and speaking Mandarin to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting and Business Consulting and Services

Referrals increase your chances of interviewing at Cognizant by 2x

Sign in to set job alerts for “Content Moderator” roles. Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Content Moderator - Office Hour - Midvalley - Rm2800 to Rm3500

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,500.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,500.00 1 day ago

Customer Service Associate - Analytics & Insights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Customer Experience Specialist, Logistics

Petaling Jaya, Selangor, Malaysia 6 days ago

Customer Service Specialist - Airline Industry (TW & LA Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Expert (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Internship - Transformation & Operations (Non-Motor Ops) Executive, Administration (International Student Visa)

Kota Damansara, Selangor, Malaysia 1 week ago

Customer Service Expert (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 4 days ago

Customer Service Specialist (Crypto SME) Customer Service Expert (Remote, Contract)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Content Reviewer -AR speaker role at Cognizant

Join to apply for the Content Reviewer -AR speaker role at Cognizant

Project Process Description

The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target. Location KL

Project Process Description

The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target. Location KL

Job Title -Process Executive / Senior Process Executive

Candidate Qualification

Graduate or Diploma

Soft Skills

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team oriented environment
• Excellent analytical and research skills
  
  

Technical Skills

• Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)
  
  

Other Requirements

• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Ability to perform in adverse situations
  
  

Detailed Role & Responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting and Business Consulting and Services

Referrals increase your chances of interviewing at Cognizant by 2x

Get notified about new Content Moderator jobs in Greater Kuala Lumpur .

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 minutes ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Specialist, Content Library - WWF International (Location: Singapore or Malaysia)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service Specialist - Airline Industry (TW & LA Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 4 days ago

Internship - Transformation & Operations (Non-Motor Ops)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 4 days ago

Customer Service Specialist - Mid Shift (13:00 - 22:00)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

**Job Summary**
Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.
**Responsibilities**
+ Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
+ Collaborate with cross-functional teams to address and resolve safety issues on the platform.
+ Utilize Mandarin language skills to accurately translate and interpret content for safety assessments.
+ Conduct thorough investigations into potential safety breaches and provide detailed reports.
+ Implement proactive measures to prevent future safety incidents on the platform.
+ Engage with users and stakeholders to gather feedback and improve safety protocols.
+ Stay updated on industry trends and best practices in brand safety and online content management.
+ Provide training and support to team members on brand safety procedures and language translation.
+ Develop and maintain documentation for safety processes and guidelines.
+ Assist in the development of new safety features and tools for the platform.
+ Ensure timely and effective communication of safety updates and changes to relevant parties.
+ Participate in rotational shifts (24/7) to provide continuous support and coverage for safety operations.
+ Contribute to the overall mission of creating a safe and trustworthy online environment for users.
**Qualifications**
+ Demonstrate proficiency in reading writing and speaking Mandarin to effectively manage content.
+ Possess strong analytical skills to assess and address safety concerns.
+ Have a keen eye for detail to ensure accuracy in translations and safety assessments.
+ Show adaptability to work in rotational shifts and handle dynamic work environments.
+ Display a proactive approach to problem-solving and safety enhancement.
+ Exhibit excellent communication skills to collaborate with diverse teams.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Japanese language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.
**Responsibilities**
1. Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
2. Collaborate with cross-functional teams to address and resolve safety issues on the platform.
3. Utilize Japanese language skills to accurately translate and interpret content for safety assessments.
4. Conduct thorough investigations into potential safety breaches and provide detailed reports.
5. Implement proactive measures to prevent future safety incidents on the platform.
6. Engage with users and stakeholders to gather feedback and improve safety protocols.
7. Stay updated on industry trends and best practices in brand safety and online content management.
8. Provide training and support to team members on brand safety procedures and language translation.
9. Develop and maintain documentation for safety processes and guidelines.
10. Assist in the development of new safety features and tools for the platform.
11. Ensure timely and effective communication of safety updates and changes to relevant parties.
12. Participate in rotational shifts to provide continuous support and coverage for safety operations.
13. Contribute to the overall mission of creating a safe and trustworthy online environment for users.
14. Must be open to work on a 24/7 rotational shift.
**Qualifications**
1. Demonstrate proficiency in reading writing and speaking Japanese to effectively manage content.
2. Possess strong analytical skills to assess and address safety concerns.
3. Have a keen eye for detail to ensure accuracy in translations and safety assessments.
4. Show adaptability to work in rotational shifts and handle dynamic work environments.
5. Display a proactive approach to problem-solving and safety enhancement.
6. Exhibit excellent communication skills to collaborate with diverse teams.
**Certifications Required**
1. JLPT N1 / N2
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Project Process Description**
The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target. Location KL
**Job Title** -Process Executive / Senior Process Executive
**Candidate Qualification**
Graduate or Diploma
**Soft skills**
● Ability to work independently
● Experience with social networking (or similar programs) Internet Savvy
● Interested in social media and current events (trending topics, viral news etc.)
● Quick learner and adaptable to learn new processes, concepts, and skills
● Be organized and able to manage time and tasks efficiently
● Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
● Have a neutral mindset towards different content that needs classification, regardless of the content itself
● Result-oriented, self-motivated, independent and inquisitive
● Able to thrive in a fast-paced and team oriented environment
● Excellent analytical and research skills
**Technical Skills**
● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
● Good communications skills (English)
● Online community experience and exposure
● Experience with confidential information collection and management (preferable)
**Other Requirements**
● Willing to work in 24x7 environment
● Should be comfortable working with explicit & sensitive content
● Ability to manage critical situations with minimum supervision
● Good interpersonal and communication skills
● Ability to perform in adverse situations
**Detailed Role & Responsibilities**
● Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
● Gaining full understanding and in-depth knowledge of client policies and guidelines
● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
● Identifying improvement opportunities and solutions to problems
● Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
● Review the reported content within agreed turnaround times and standards of quality
● Recognize trends and patterns, and escalate issues outside of the established policies
● Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
● Ensure on meeting daily KPIs
● Ensures that the process is followed correctly in Service Operations
● Ability to learn to work with customer internal tools
● Maintain a high degree of confidentiality while meeting strict deadlines
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Join to apply for the

Content Reviewer -AR speaker

role at

Cognizant Join to apply for the

Content Reviewer -AR speaker

role at

Cognizant Project Process Description

The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target. Location KL Project Process Description

The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target. Location KL

Job Title

-Process Executive / Senior Process Executive

Candidate Qualification

Graduate or Diploma

Soft Skills

Ability to work independently Experience with social networking (or similar programs) Internet Savvy Interested in social media and current events (trending topics, viral news etc.) Quick learner and adaptable to learn new processes, concepts, and skills Be organized and able to manage time and tasks efficiently Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard Have a neutral mindset towards different content that needs classification, regardless of the content itself Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team oriented environment Excellent analytical and research skills

Technical Skills

Excellent written, reading & spoken communications skills in Required Language and understanding of local culture Good communications skills (English) Online community experience and exposure Experience with confidential information collection and management (preferable)

Other Requirements

Willing to work in 24x7 environment Should be comfortable working with explicit & sensitive content Ability to manage critical situations with minimum supervision Good interpersonal and communication skills Ability to perform in adverse situations

Detailed Role & Responsibilities

Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines Gaining full understanding and in-depth knowledge of client policies and guidelines Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images Identifying improvement opportunities and solutions to problems Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside of the established policies Use market specific knowledge and insights to spot and scope solutions to improve the support of user community Ensure on meeting daily KPIs Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Maintain a high degree of confidentiality while meeting strict deadlines

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x Get notified about new Content Moderator jobs in

Greater Kuala Lumpur . Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 minutes ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Specialist, Content Library - WWF International (Location: Singapore or Malaysia)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Service Specialist - Airline Industry (TW & LA Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 4 days ago Internship - Transformation & Operations (Non-Motor Ops)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 4 days ago Customer Service Specialist - Mid Shift (13:00 - 22:00)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Content Reviewer (Mandarin Speaker)

role at

Cognizant 3 days ago Be among the first 25 applicants Join to apply for the

Content Reviewer (Mandarin Speaker)

role at

Cognizant Get AI-powered advice on this job and more exclusive features. table {mso-displayed-decimal-separator:"."; mso-displayed-thousand-separator:",";} tr {mso-height-source:auto;} col {mso-width-source:auto;} td {padding-top:1px; padding-right:1px; padding-left:1px; mso-ignore:padding; color:black; font-size:11.0pt; font-weight:400; font-style:normal; text-decoration:none; font-family:"Aptos Narrow", sans-serif; mso-font-charset:0; text-align:general; vertical-align:bottom; border:none; white-space:nowrap; mso-rotate:0;} .xl444 {font-size:12.0pt; font-weight:700;}

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

Monitor and analyze online content to ensure compliance with brand safety guidelines and standards. Collaborate with cross-functional teams to address and resolve safety issues on the platform. Utilize Mandarin language skills to accurately translate and interpret content for safety assessments. Conduct thorough investigations into potential safety breaches and provide detailed reports. Implement proactive measures to prevent future safety incidents on the platform. Engage with users and stakeholders to gather feedback and improve safety protocols. Stay updated on industry trends and best practices in brand safety and online content management. Provide training and support to team members on brand safety procedures and language translation. Develop and maintain documentation for safety processes and guidelines. Assist in the development of new safety features and tools for the platform. Ensure timely and effective communication of safety updates and changes to relevant parties. Participate in rotational shifts (24/7) to provide continuous support and coverage for safety operations. Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

Demonstrate proficiency in reading writing and speaking Mandarin to effectively manage content. Possess strong analytical skills to assess and address safety concerns. Have a keen eye for detail to ensure accuracy in translations and safety assessments. Show adaptability to work in rotational shifts and handle dynamic work environments. Display a proactive approach to problem-solving and safety enhancement. Exhibit excellent communication skills to collaborate with diverse teams.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x Sign in to set job alerts for “Content Moderator” roles.

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Content Moderator - Office Hour - Midvalley - Rm2800 to Rm3500

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,500.00 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800.00-MYR3,500.00 1 day ago Customer Service Associate - Analytics & Insights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Customer Experience Specialist, Logistics

Petaling Jaya, Selangor, Malaysia 6 days ago Customer Service Specialist - Airline Industry (TW & LA Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Expert (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Internship - Transformation & Operations (Non-Motor Ops)

Executive, Administration (International Student Visa)

Kota Damansara, Selangor, Malaysia 1 week ago Customer Service Expert (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 4 days ago Customer Service Specialist (Crypto SME)

Customer Service Expert (Remote, Contract)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Korean language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading writing and speaking Korean to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Exhibit excellent communication skills to collaborate with diverse teams.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.

Certifications Required

TOPIK Level 5 / Level 6 #J-18808-Ljbffr