51 Configuration Management jobs in Malaysia

Team Lead – Configuration Management page is loadedTeam Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago job requisition id R-621646

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Position Overview

The purpose of this position is to manage the PLM Configuration Controllers team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations.

Key Responsibilities:

• Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

• Build a high-performing team by providing training, coaching, and professional development support.

• Promote a collaborative, responsive, and customer-focused team culture.

• Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

• Handle escalations and support resolution of complex issues with internal and external stakeholders.

• Participate in workforce planning, performance management, and employee engagement activities.

• Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

• Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

• Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

• Contribute feedback to support business process optimization and future system roadmap planning.

• Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

• Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

• Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

• Ensure accurate integration of product data into ERP systems in line with approved procedures.

• Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

• Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements:

Minimum Qualifications

• Bachelor’s Degree in Engineering, Business, Information Systems, or a related field.

• At least 5 years of experience in customer service, business support, manufacturing, logistics, shared services.

• Minimum 2 years in a supervisory or leadership role with proven experience managing teams/ complex projects or equivalent proven experience managing people or projects and delivering results through others.

• Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

• High attention to detail and analytical skills for data validation and compliance checks.

• Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

• Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications

• Experience in global or regulated industries (e.g., medical devices, aerospace).

• Familiarity with Planisware and ERP integration processes.

• Proven ability to collaborate across cultures, time zones, and cross-functional teams.

• Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information

• Flexibility: Late or early work hours may be required to support international users, particularly in Europe.

• Visibility: This is a high-impact role with exposure to multiple departments and functions across the business.

• Career Development: Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Similar Jobs (1) Team Lead – Project Support locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loadedTeam Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id R-621646

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Position Overview

The purpose of this position is to manage the PLM Configuration Controllers team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations.

Key Responsibilities:

• Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

• Build a high-performing team by providing training, coaching, and professional development support.

• Promote a collaborative, responsive, and customer-focused team culture.

• Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

• Handle escalations and support resolution of complex issues with internal and external stakeholders.

• Participate in workforce planning, performance management, and employee engagement activities.

• Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

• Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

• Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

• Contribute feedback to support business process optimization and future system roadmap planning.

• Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

• Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

• Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

• Ensure accurate integration of product data into ERP systems in line with approved procedures.

• Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

• Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements:

Minimum Qualifications

• Bachelor’s Degree in Engineering, Business, Information Systems, or a related field.

• At least 5 years of experience in customer service, business support, manufacturing, logistics, shared services.

• Minimum 2 years in a supervisory or leadership role with proven experience managing teams/ complex projects or equivalent proven experience managing people or projects and delivering results through others.

• Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

• High attention to detail and analytical skills for data validation and compliance checks.

• Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

• Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications

• Experience in global or regulated industries (e.g., medical devices, aerospace).

• Familiarity with Planisware and ERP integration processes.

• Proven ability to collaborate across cultures, time zones, and cross-functional teams.

• Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information

• Flexibility: Late or early work hours may be required to support international users, particularly in Europe.

• Visibility: This is a high-impact role with exposure to multiple departments and functions across the business.

• Career Development: Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loaded Team Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago job requisition id R-621646 Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Position Overview The purpose of this position is to manage the

PLM Configuration Controllers

team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations. Key Responsibilities: Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

Build a high-performing team by providing training, coaching, and professional development support.

Promote a collaborative, responsive, and customer-focused team culture.

Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

Handle escalations and support resolution of complex issues with internal and external stakeholders.

Participate in workforce planning, performance management, and employee engagement activities.

Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

Contribute feedback to support business process optimization and future system roadmap planning.

Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

Ensure accurate integration of product data into ERP systems in line with approved procedures.

Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements: Minimum Qualifications Bachelor’s Degree

in Engineering, Business, Information Systems, or a related field.

At least 5 years of experience

in customer service, business support, manufacturing, logistics, shared services.

Minimum 2 years

in a supervisory or leadership role with proven experience managing teams/ complex projects

or equivalent

proven experience managing people or projects and delivering results through others.

Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

High attention to detail and analytical skills for data validation and compliance checks.

Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications Experience in global or regulated industries (e.g., medical devices, aerospace).

Familiarity with Planisware and ERP integration processes.

Proven ability to collaborate across cultures, time zones, and cross-functional teams.

Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information Flexibility:

Late or early work hours may be required to support international users, particularly in Europe.

Visibility:

This is a high-impact role with exposure to multiple departments and functions across the business.

Career Development:

Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers Similar Jobs (1)

Team Lead – Project Support locations Kuala Lumpur time type Full time posted on Posted 17 Days Ago Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Team Lead – Configuration Management page is loaded Team Lead – Configuration Management Apply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id R-621646 Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Position Overview The purpose of this position is to manage the

PLM Configuration Controllers

team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations. Key Responsibilities: Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

Build a high-performing team by providing training, coaching, and professional development support.

Promote a collaborative, responsive, and customer-focused team culture.

Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

Handle escalations and support resolution of complex issues with internal and external stakeholders.

Participate in workforce planning, performance management, and employee engagement activities.

Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

Contribute feedback to support business process optimization and future system roadmap planning.

Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

Ensure accurate integration of product data into ERP systems in line with approved procedures.

Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements: Minimum Qualifications Bachelor’s Degree

in Engineering, Business, Information Systems, or a related field.

At least 5 years of experience

in customer service, business support, manufacturing, logistics, shared services.

Minimum 2 years

in a supervisory or leadership role with proven experience managing teams/ complex projects

or equivalent

proven experience managing people or projects and delivering results through others.

Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

High attention to detail and analytical skills for data validation and compliance checks.

Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications Experience in global or regulated industries (e.g., medical devices, aerospace).

Familiarity with Planisware and ERP integration processes.

Proven ability to collaborate across cultures, time zones, and cross-functional teams.

Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information Flexibility:

Late or early work hours may be required to support international users, particularly in Europe.

Visibility:

This is a high-impact role with exposure to multiple departments and functions across the business.

Career Development:

Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Software Configuration Management Engineer

Software Configuration Management Engineer

3 days ago Be among the first 25 applicants Direct message the job poster from Turkish Aerospace Malaysia This role is within the aerospace industry and involves extensive documentation. Please do not apply if you are not comfortable with documentation. ___ We are seeking a highly experienced Senior Software Configuration Management (SCM) Engineer to lead and manage software configuration control processes in a DO-178C governed aerospace development environment. The ideal candidate will be responsible for establishing, maintaining, and improving configuration management (CM) practices for safety-critical embedded software systems. This role requires hands-on experience with Subversion (SVN), IBM tools (DOORS NG, ETM, EWM), and JIRA, ensuring compliance with DO-178C objectives and traceability across software development life cycles (SDLC). The Senior SCM Engineer will work closely with software, systems, and quality assurance teams to enforce robust configuration and change management practices in a highly regulated aerospace environment. Key Responsibilities: 1.Software Configuration Management (SCM) Strategy & Implementation •Develop and maintain SCM processes in compliance with standards. •Define and enforce configuration management procedures for source code, baselines, releases, and change control. •Ensure all CM activities align with software development and verification lifecycle processes. 2.Version Control & Repository Management •Administer SVN repositories, ensuring structured branching, tagging, and merging strategies. •Maintain software baselines and ensure proper build and release management. •Establish automated build and versioning mechanisms to support development and verification teams. 3.Change Management & Process Control •Implement and enforce change control policies, ensuring all software modifications are approved, documented, and traceable. •Work with software engineers, quality assurance, and project managers to assess and integrate change requests. •Maintain an audit trail of all software changes in compliance standard guidelines. 4.Traceability & Compliance •Establish and maintain bidirectional traceability between requirements, design, source code, test cases, and software releases. •Generate configuration status accounting (CSA) reports to demonstrate compliance •Support certification audits and provide documentation required for regulatory approvals. •Provide mentorship and training to software teams on SCM best practices, version control policies, and compliance requirements. •Work closely with cross-functional teams, including software engineering, systems engineering, quality assurance, and certification teams. •Participate in process improvement initiatives to enhance configuration control methodologies. Technical Expertise: •Strong experience in Software Configuration Management (SCM) . •Proficiency in SVN (branching, merging, tagging, repository administration). •Experience with IBM ELM tools •Experience with JIRA for tracking software changes and managing workflows. •Strong understanding of software lifecycle development. •Knowledge of software build management, versioning, and release control. •Familiarity with scripting (Python, Shell, or PowerShell) to automate CM tasks is a plus. Qualifications: •Bachelor’s or Master’s degree in Computer Science, Software Engineering, Aerospace Engineering, or a related field. •5+ years of experience in software configuration management •Experience with compliance audits and software certification processes is preferred requirements as part of their professional growth. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Aviation & Aerospace Referrals increase your chances of interviewing at Turkish Aerospace Malaysia by 2x Get notified about new Software Configuration Management Engineer jobs in

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ITSM Process Manager - CMDB Configuration and Knowledge Management Press Tab to Move to Skip to Content Link

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ITSM Process Manager - CMDB Configuration and Knowledge Management City: Penang State: Country: Malaysia Business Area: IT Department: IT Service Management & Support Employment Type: Full-time

Ambu Global Hub is establishing a new IT Global Services team in Malaysia. We are looking for an ITSM Process Manager (Asset and Knowledge Management) that will be based on-site in our Penang office responsible for handling and quality assurance Asset data to IT/OT services, throughout the entire life cycle.

Areas of responsibility:

• Establish workflows for employees in the Global Asset and Knowledge Management process.
• Ongoing follow-up of deliveries and KPIs
• Align with Process owner.
• Provide input for process improvements to the Process Owner
• Carry out ongoing improvement activities on the Global Asset and Knowledge Management process, as well as ensure cross-functional coordination.
• Continuous updating of documentation
• Follow-up on whether registration practices are followed, and tools are used as agreed.
• Participates on CAB board and similar.
• Monitor that the output of the process delivers what was agreed.
• Communicate SLAs and KPIs to the business.
• Prepare Reporting and Dashboards from ServiceNow (ITSM tool)
• Implement changes to enhance the efficiency and effectiveness of the Asset and Knowledge processes.
• Analyze metrics and feedback to identify areas for improvement.
• Ensure that ITSM management practices comply with organizational policies and industry standards.
• Maintain awareness of new developments in processes and ITSM best practices.

The objectives of Service Configuration & Asset Management are:

• To register and maintain data on all IT-OT Assets and Configuration Items (CI).
• To have a CMDB with “real-time” information for all known IT assets, how they are used, configured, and where assets are in its lifecycle.
• To have an overview of Asset/CI relations to other Assets/CI and Services.
• To support other processes with knowledge of the IT infrastructure.

The objectives of Knowledge Management are:

• Oversee the creation, review, and updating of knowledge articles and documentation.
• Ensure that all knowledge content is accurate, up-to-date, and easily accessible.
• Implement best practices for content management and document control.

Suggested candidate profile:
Skills and experiences can be earned in many different ways, and we understand that the best fit for the role cannot be prescribed on paper. You are however likely to succeed in this position if you:

• Minimum Bachelor's Degree in Computer Science, information systems, engineering, software engineering or a related field & discipline.
• Minimum 8 years of experience in technology related areas, with specific expertise in related domain (asset and knowledge management)
• Familiar with knowledge management tools, content management systems & databases
• Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc
• Proficiency in IT asset management tools and software, such as ServiceNow.
• Knowledge of configuration management databases (CMDB) and their implementation.
• Familiarity with IT asset tracking and inventory management systems.
• Ability to conduct data analysis and reporting related to IT assets and configurations.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices. ITIL certification with a focus on IT Service Operations is strongly preferred.
• Proficiency in using Microsoft Excel, PowerBI, SQL or other relevant tools for data analysis and reporting.
• Excellent database and spreadsheet skills.

Other general capabilities that we are looking for:
• Strong oral and written communication skills in English.
• Planning / Co-coordinating abilities
• ITIL process understanding at least at Foundation level and preferably at Intermediate level.
• Proactive and problem-solving mind-set.
• Understand the need to work cross-functionally, and global.
• Strong collaboration skills
• Business oriented
• Structured
• Experience in IT Service management (ITSM), process improvement and reporting.
• Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding

About Ambu

Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific.

For more information, please visit ambu.com or follow us on LinkedIn .

Apply now

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ITSM Process Manager - CMDB Configuration and Knowledge Management Press Tab to Move to Skip to Content Link

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Send as email ITSM Process Manager - CMDB Configuration and Knowledge Management City: Penang State: Country: Malaysia Business Area: IT Department: IT Service Management & Support Employment Type: Full-time Ambu Global Hub is establishing a new IT Global Services team in Malaysia. We are looking for an ITSM Process Manager (Asset and Knowledge Management) that will be based on-site in our Penang office responsible for handling and quality assurance Asset data to IT/OT services, throughout the entire life cycle.

Areas of responsibility: Establish workflows for employees in the Global Asset and Knowledge Management process. Ongoing follow-up of deliveries and KPIs Align with Process owner. Provide input for process improvements to the Process Owner Carry out ongoing improvement activities on the Global Asset and Knowledge Management process, as well as ensure cross-functional coordination. Continuous updating of documentation Follow-up on whether registration practices are followed, and tools are used as agreed. Participates on CAB board and similar. Monitor that the output of the process delivers what was agreed. Communicate SLAs and KPIs to the business. Prepare Reporting and Dashboards from ServiceNow (ITSM tool) Implement changes to enhance the efficiency and effectiveness of the Asset and Knowledge processes. Analyze metrics and feedback to identify areas for improvement. Ensure that ITSM management practices comply with organizational policies and industry standards. Maintain awareness of new developments in processes and ITSM best practices. The objectives of Service Configuration & Asset Management are: To register and maintain data on all IT-OT Assets and Configuration Items (CI). To have a CMDB with “real-time” information for all known IT assets, how they are used, configured, and where assets are in its lifecycle. To have an overview of Asset/CI relations to other Assets/CI and Services. To support other processes with knowledge of the IT infrastructure. The objectives of Knowledge Management are: Oversee the creation, review, and updating of knowledge articles and documentation. Ensure that all knowledge content is accurate, up-to-date, and easily accessible. Implement best practices for content management and document control. Suggested candidate profile: Skills and experiences can be earned in many different ways, and we understand that the best fit for the role cannot be prescribed on paper. You are however likely to succeed in this position if you: Minimum Bachelor's Degree in Computer Science, information systems, engineering, software engineering or a related field & discipline. Minimum 8 years of experience in technology related areas, with specific expertise in related domain (asset and knowledge management) Familiar with knowledge management tools, content management systems & databases Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc Proficiency in IT asset management tools and software, such as ServiceNow. Knowledge of configuration management databases (CMDB) and their implementation. Familiarity with IT asset tracking and inventory management systems. Ability to conduct data analysis and reporting related to IT assets and configurations. Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices. ITIL certification with a focus on IT Service Operations is strongly preferred. Proficiency in using Microsoft Excel, PowerBI, SQL or other relevant tools for data analysis and reporting. Excellent database and spreadsheet skills.

Other general capabilities that we are looking for: • Strong oral and written communication skills in English. • Planning / Co-coordinating abilities • ITIL process understanding at least at Foundation level and preferably at Intermediate level. • Proactive and problem-solving mind-set. • Understand the need to work cross-functionally, and global. • Strong collaboration skills • Business oriented • Structured • Experience in IT Service management (ITSM), process improvement and reporting. • Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding

About Ambu

Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific. For more information, please visit ambu.com or follow us on LinkedIn . Apply now

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Purpose of Role

The role of a Change Management (CM) Consultant is to facilitate and support individuals through transitions within an organization. The consultant plays a crucial part in helping organizations navigate change, be it technological transformation, process improvement, or structural reorganization. Specifically, they ensure the seamless adaptation of existing business processes to meet the requirements of new IT systems. In doing so, CM Consultants assist employees and stakeholders in embracing and adopting new ways of working, technologies, or processes.

Essential Duties and Responsibilities

1. Oversee organizational change triggered by process, system changes or projects of various complexities to ensure the successful communication, adoption, and integration of changes into the new ways of working.

2. Execute and support the change management activities of the project.

3. Design, create, and oversee the distribution of communication materials including newsletters, posters, infographics, and presentations.

4. Plan, prepare and execute CM deliverables, with combined efforts from business community and project team e.g. change impact assessment, training summary report, and adoption plan.

5. Perform gap analyses to identify discrepancies between current processes and the capabilities of the new IT systems, proposing solutions to bridge those gaps.

6. Assess the impact of process adaptations on different stakeholders, departments, and overall business operations. Work closely with cross-functional teams, including business analysts, project managers, change management team and end-users, to ensure seamless integration of adapted processes.

7. Coordinate training program for end-users to ensure a smooth transition to the adapted processes facilitated by the new IT systems. Administer training evaluations to gather feedback from participants. Use this feedback to improve the quality of training programs continuously.

8. Stay updated on industry best practices in change management and process adaptation.

Qualifications

1. Bachelor’s degree or master’s degree in relevant fields e.g. communications, organizational psychology, human resource or equivalent in business or IT.

2. Added advantage with Change Management or Organizational Development certification, knowledge on change management methodologies.

3. Minimum 3 - 5 years of experience in change management roles, business process analysis and adaptation.

4. Familiarity with project management methodologies commonly used in IT projects is a bonus, e.g. Agile, Waterfall

5. Proficiency in creating communication materials e.g. newsletters, posters, and infographic that cater to diverse audiences, including end-users, executives, and technical team.

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GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Change Management Specialist

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

We are looking for a highly skilled and experienced Change Management Specialist to join our dynamic finance division in the insurance industry. The ideal candidate will have a strong background in change management, a good understanding of the insurance sector, and experience to support the implementation and adoption of Oracle Cloud Fusion. This role focuses on managing workforce readiness and adoption of change, including business process transformation, system implementation, and driving stakeholder engagement across the organisation.

• Change Management: Develop and implement change management strategies and frameworks aligned with the implementation of Oracle Cloud Fusion project roadmap.
• Quality Assurance: Conduct change impact assessment to evaluation the effectiveness of the system and process changes.
• Quality Assurance: Monitor organisation readiness and resistance, develop mitigation plans and adjust change management strategies as necessary.
• Stakeholder Engagement: Design and lead stakeholder engagement initiatives to build awareness, understanding, and commitment to ensure alignment with organisational objectives.
• Stakeholder Engagement: Create and execute comprehensive communication plans to ensure timely and consistent messaging throughout the project lifecycle.
• Training and Support: Partner with functional leads to develop and provide training and support initiatives to end-users and project team members, ensuring smooth adoption and utilisation of Oracle Cloud Fusion solutions.
• Reporting and Documentation: Prepare and report performance related to change adoption, stakeholder engagement and communication effectiveness reports, documentation, and to senior management and stakeholders.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. Other relevant certifications (e.g., PMP, Oracle Cloud certifications) is a plus.
• Minimum of 7 years of project or change management experience or Finance experience. Candidates with experience working on Oracle Cloud Fusion implementations and within the insurance industry is a plus.
• Proven track record in managing change for Oracle Fusion or similar cloud transitions
• Possess strong interpersonal and communication skills, effective in stakeholder managements, especially with the ability to convey complex concepts to non-technical stakeholders.
• Possess strong decision-making and problem-solving ability, with the ability to analyse and manage conflicts.
• Comfortable working in a dynamic setting, with a high level of attention to detail, ensuring accuracy and completeness in project deliverables and documentation.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.

• Demonstrate high level of integrity and accountability.

• Take initiative to drive improvements and embrace change.

• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

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