685 Concierge Services jobs in Malaysia

Front Desk Officer

New
Petaling Jaya, Selangor BMW Quill Automobiles

Posted today

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Job Description

Job Responsibility

  • Greet and welcome customers with a positive and helpful attitude
  • Direct customers to the appropriate person/office

Job Requirements

  • Possess at least a SPM or equivalent
  • Previous experience in customer service and /or reception role
  • Strong customer interaction skills
  • Able to speak fluently in English and Bahasa Malaysia

Job Benefits

  • Free Parking
  • Free Meal
  • Annual Leave
  • Medical Leave
  • EPF, Socso, EIS
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Front Desk Ambassador

Kuala Lumpur, Kuala Lumpur TDCX

Posted 1 day ago

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TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Front Desk Ambassador role at TDCX

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Manage the front desk and office administration task
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Attend to all incoming and outgoing official telephone calls, visitors, receive mails, documents and handle courier services
  • Perform general administrative duties inclusive i.e.inventory list for pantry supplies, orgnisation of meeting rooms.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Keep inventory of building maintenance repai/replace items and liaise with building maintenance/vendors.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any fields.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Able to work independently with minimal supervision
  • Possess good telephone etiquette and pleasant disposition and personality, committed and with good work ethics.
  • Must be team oriented and good communication skills.
  • Must have the ability to manage multiple priority efforts and ensure that quality assurance standards are followed.
  • Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Outsourcing and Offshoring Consulting

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Kota Damansara, Selangor, Malaysia 2 weeks ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kota Damansara, Selangor, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Customer Business Development Executive - Distribution Trade for Ice Cream Business Unit (12 Months Contract Based)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Lobby Ambassador, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Lobby Ambassador, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Events Marketing Brand Ambassador (Fresh Graduate/ No Experience)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 hours ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Guest Experience Supervisor (Lobby Ambassador)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Part-time Sale Advisor (MyTown Shopping Centre)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Brand Manager (Malaysia, Singapore, and Brunei)

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Floor Manager (The Gardens Mall, Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Part Time Sales Advisor (Lot 10, Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

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Front Desk Associate

Kuala Lumpur, Kuala Lumpur Renaissance Hotels

Posted 12 days ago

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Job Description

Join to apply for the Front Desk Associate role at Renaissance Hotels

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at Renaissance Hotels

Additional Information

Job Number 25117386

Job Category Rooms & Guest Services Operations

Location Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Hospitality

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Kota Damansara, Selangor, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,800.00-MYR2,200.00 2 weeks ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Sales Admin Executive (Property Division)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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Front Desk Officer

Kuala Lumpur, Kuala Lumpur WIT VENTURES SDN BHD

Posted 12 days ago

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Job Description

This job is an exciting opportunity as a Front Desk Officer at a digital property management company. You might like this job because you'll handle guest reservations, ensure smooth check-ins, and optimize experiences, all while being the go-to person for guests!

As a Front Desk Officer in a digital property management company specializing in digital property management, you will be responsible for reservation management to enhance guest experience, communicate and coordinate bookings. Your detailed responsibilities will include:

Reservation Management

  • Handle Bookings: Manage all incoming booking inquiries across platforms such as Airbnb, Booking.com, Vrbo, and the company website.
  • Reservation Accuracy: Ensure 100% accurate data entry of reservations into the Property Management System (PMS) to prevent discrepancies.
  • Calendar Synchronization: Maintain synchronized availability calendars across all platforms to prevent overbooking.
  • Policy Adherence: Process 100% of cancellations, refunds, and booking changes in accordance with company policies.

Guest Communication

  • Primary Contact: Serve as the main point of contact for guests before, during, and after their stay.
  • Personalized Instructions: Provide detailed check-in/out instructions tailored to each property.
  • Complaint Resolution: Address 100% of guest concerns, complaints, and special requests efficiently and professionally.

Coordination with Operations Team

  • Operational Alignment: Ensure that all booking information is accurately entered into the PMS, allowing the operations team to access real-time schedules.
  • Special Requirements: Communicate any special guest requirements, such as early check-ins or late check-outs, directly to the operations team when necessary.
  • Urgent Requests: Coordinate promptly on urgent guest needs during their stay.

Sales and Revenue Management

  • Revenue Optimization: Monitor booking patterns and collaborate with the marketing team to introduce targeted promotions during low-demand periods.
  • Upselling Opportunities: Promote additional services such as shuttle services, breakfast packages, and extended stays.

Crisis Management

  • Alternative Arrangements: Arrange alternative accommodations for overbooked guests or cancellations due to property issues.
  • Emergency Protocols: Implement and adhere to clear communication and action plans during crises.
  • Guest Satisfaction: Ensure trust and satisfaction by handling emergencies empathetically.

Review Management and Analytics

  • Feedback Collection: Actively encourage guests to leave reviews post-stay.
  • Trend Analysis: Analyze guest reviews and booking patterns to identify areas for improvement and inform strategies.

Reporting and Analytics

  • Comprehensive Reporting: Submit detailed monthly reports on occupancy, revenue, guest feedback, and team performance by the 5th of each month.
  • Data-Driven Decisions: Utilize analytics to recommend property and process enhancements.

Collaboration with Marketing Team

  • Feedback Integration: Provide guest insights to refine marketing strategies.
  • Promotional Campaigns: Support the implementation of campaigns targeting low-demand periods.
Job Requirements
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers
  • Flexibility - night, weekend, and holiday shifts are all part of the job
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Skills

Communication

Verbal Communication Skills

Problem Solving

Company Benefits Well Being

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.

Monetary Rewards

Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!

Company Bonding

Our companies organises company dinners, trips, and social events.

Career progressions

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.

YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.

Learning and Developement

We want you to grow. We provide training fund to make sure you achieve your maximum potential.

Welcome to FIVE SENSES, where we transform your stay into an extraordinary sensory journey. Owned by WIT Ventures Sdn Bhd, a leading hospitality manager and property technology company based in Malaysia, FIVE SENSES is dedicated to providing an exceptional experience that delights all your senses.At FIVE SENSES, we believe that true hospitality goes beyond providing a place to stay—it’s about creating moments that.

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Front-desk Operator

Kuala Lumpur, Kuala Lumpur Poezenboot Sdn Bhd

Posted 19 days ago

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Job Description

Job Responsibilities:
  • Manage to restrain patients (cats and dogs)
  • Clean and maintain the hygiene of the practice in general
Requirements:
  • Animal lover
  • Fresh graduates are welcome to apply
  • Proficient in English, Malay, and Mandarin
  • Benefits include EPF, SOCSO, annual leave, and medical benefits
  • Work environment with experienced Veterinarians, Vet Nurses, and Vet Assistants
Qualifications:

Primary/Secondary School/SPM/'O' Level, Higher Secondary/STPM/'A' Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma

About Us:

Every detail of the challenges faced by our furry friends is important. We provide methodical diagnostics and recommendations for the right treatment. Pet First Veterinary Centre is committed to delivering the best veterinary expertise to support you and your pets.

Contact Us

| Location

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Administrator - Front Desk

Kuala Lumpur, Kuala Lumpur PwC Malaysia

Posted 26 days ago

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Job Description

Whether you’ve just graduated or have years of experience, this is a firm where you can learn and grow.

It’s the PwC experience that stays with you as you build strong networks and make lasting friendships. Be part of a larger team as we work together, drawing on everyone's knowledge and skills to reimagine the possible.

Join PwC today for the experience that stays with you.

Line of Service : Internal Firm Services

Industry/Sector : Not Applicable

Specialism : IFS - Operations

Management Level : Administrative

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Conduct self in a professional manner and take responsibility for work and commitments.
  • Flex approach to meet the changing needs of teams and clients.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Learn about business needs are changing and consider the impact on services provided.
  • Take action to stay current with new and evolving technology.
  • Handle, manipulate and analyse data and information responsibly.
  • Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
  • Anticipate the needs of others and take appropriate action.
  • Embrace different points of view and welcome opposing and conflicting ideas.
  • Uphold the firm's code of ethics and business conduct.

As a Front Desk, you would:

  • Attend to visitors by greeting them, directing them to destinations, directing calls to relevant parties, and relaying messages if necessary.
  • Deal with inquiries on the phone.
  • Develop basic/good working relationships with clients and visitors.
  • Maintain professional appearance and behaviour when attending to the general public and clients.
  • Specific tasks for phone operators:
    • Use the telephone switchboard and database of telephone information quickly and efficiently.
    • Transfer and direct incoming calls using our telephone system and database for information access.
    • Take messages and relay written and/or verbal messages to correct PwC staff quickly.
    • Keep updated on the firm's service offerings in order to respond and provide callers with correct information.

Preferred skills

  • Good communication skills, and professional appearance and behaviour.
  • 1-3 years of experience in a phone operator role. Experience in corporate organisation is preferred.
  • Good oral and written communication skills (including English language).
  • Customer service oriented.
  • Interpersonal and team working skills, professional personal presentation, attention to detail, reliable, proactive and demonstrates initiative, able to work in a stressful environment.

Education

Degrees/Field of Study required: Not specified.

Degrees/Field of Study preferred: Not specified.

Certifications

Not specified.

Required Skills

Not specified.

Optional Skills

Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Customer Relationship Management, Customer Service Excellence, Data Entry, Deployment Coordination, Digital Development, Document Scanning, and more.

Desired Languages

Not specified.

Travel Requirements

Not Specified.

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

Not specified.

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Front Desk Agent

New
Shah Alam, Selangor Hilton

Posted today

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Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Front Desk Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Agent_
**Location:** _null_
**Requisition ID:** _HOT0BW3Q_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
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Front Desk Associate

Kuala Lumpur, Kuala Lumpur Marriott

Posted 5 days ago

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Job Description

**Additional Information**
**Job Number** 25134789
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Front Desk Associate

Kuala Lumpur, Kuala Lumpur Marriott

Posted 5 days ago

Job Viewed

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Job Description

**Additional Information**
**Job Number** 25134786
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Hotel Front desk

Melaka, Melaka BTC Hotel

Posted 19 days ago

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Job Description

The Hotel Front Desk Receptionist is the first point of contact for guests. This role is responsible for delivering excellent customer service, checking guests in and out, handling reservations, managing guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience
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