13 Complaint Management jobs in Malaysia
Senior Specialist Automotive Complaint Management
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Senior Specialist Automotive Complaint Management role at Infineon Technologies .
**Job Description:**
- Responsible for processing incoming customer complaints end-to-end for products and customers in the automotive industry.
- Develop problem verifications and define analysis steps; support global production sites in problem-solving.
- Ensure application of the 8D method and report generation for customers.
- Find innovative, efficient, and targeted solutions for customer returns with various causes.
**Your Profile:**
- Degree in Electrical Engineering, Physics, Material Science, Microsystems Technology, or a related field.
- 1-3 years of experience in Quality or Complaint Management.
- Knowledge of semiconductor production or analysis is advantageous.
- Solid understanding and application of the 8D method.
- Strong communication, intercultural skills, and fluent English.
**Company Overview:**
Infineon is a global leader in semiconductor solutions, driving decarbonization and digitalization to create safer, greener, and smarter technologies. We foster diversity, inclusion, and equal opportunities.
**Additional Details:**
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, Computer Hardware Manufacturing
We encourage you to apply and join our innovative team. Let your recruiter know if you need any accommodations during the interview process.
#J-18808-LjbffrIndustrial Trainee ATV complaint management
Posted 12 days ago
Job Viewed
Job Description
.
Job Description
In your new role, you will:
- Support the processing of customer complaints from the automotive industry.
- Register and document customer returns in the internal database.
- Verify problems (e.g., with stereo microscope).
- Perform other administrative tasks.
Your Profile
You are best suited for this role if you have:
- Motivation and commitment as a student in electrical engineering, mechanical engineering, mechatronics, automation technology, physics, industrial engineering, or similar fields, and meet the following criteria:
- Teamwork and communication skills.
- Flexibility and willingness to learn.
- Proficiency in English.
- A CGPA of at least 3.0.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovative solutions for green and efficient energy, clean and safe mobility, and smart and secure IoT. We foster innovation and customer success while caring for our people and empowering them to achieve ambitious goals. Join us in making life easier, safer, and greener.
Are you in?
We are committed to creating the best Infineon for everyone.
We embrace diversity and inclusion, welcoming everyone for who they are. Our working environment is characterized by trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities to all applicants and employees. Our recruitment decisions are based solely on experience and skills.Learn more about our contact channels.
Please inform your recruiter if there are specific considerations to facilitate your participation in the interview process.
Executive, Customer Service (Complaint Management)
Posted 12 days ago
Job Viewed
Job Description
About You!
To manage and resolve customer complaints, disputes, and dissatisfaction cases in a professional, timely, and effective manner. This role requires close coordination with internal departments and, when necessary, external bodies such as tribunals or legal authorities to ensure fair resolution and customer satisfaction
Your Day-to-Day
- Handle customer complaints and disputes with empathy, professionalism, and urgency.
- Investigate and document each case thoroughly, including gathering facts and supporting evidence.
- Draft professional emails, letters, and written proposals to customers and relevant authorities.
- Liaise with tribunals, legal teams, and external stakeholders where necessary.
- Maintain accurate records of all complaint-related communication in the CRM system.
- Coordinate and follow up with relevant departments to resolve issues promptly.
- Ensure compliance with internal SOPs and escalation processes.
- Support the continuous improvement of complaint management procedures.
- Perform other related duties as assigned
Your Know-How
- Minimum diploma or degree in any related field.
- Minimum 2 years of experience in customer service, complaint resolution, or handling customers
- Must have knowledge or experience in the automotive industry (cars, repairs, dealerships, etc).
- Strong communication skills in English and Bahasa Malaysia (spoken and written).
- Ability to handle high-pressure and sensitive customer situations calmly and professionally.
- Good investigative and problem-solving skills.
- Familiarity with CRM tools and Microsoft Office (Word, Excel).
- Ability to work beyond standard office hours if required.
- Mature, punctual, disciplined, and well-organized.
Senior Specialist Automotive Complaint Management
Posted 12 days ago
Job Viewed
Job Description
.
Job Description
In your new role you will:
- Responsible for processing the incoming customer complaints end-to-end for products and customers in the automotive industry
- Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in solving problems regarding problem solving
- Ensure that 8D method is applied and handle the report generation for our customers
- Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes.
Your Profile
You are best equipped for this task if you have:
- Degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding.
- 1-3 years of professional experience in the area of Quality or Complaint Management.
- Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
- Solid knowledge of 8D method and experience in applying to successfully reach customer satisfaction.
- Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe.
- Excellent English language skills.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Industrial Trainee ATV complaint management
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Industrial Trainee ATV complaint management role at Infineon Technologies
2 days ago Be among the first 25 applicants
Join to apply for the Industrial Trainee ATV complaint management role at Infineon Technologies
Get AI-powered advice on this job and more exclusive features.
- Supporting the processing of customer complaints from the automotive industry
- Registering and documenting customer returns in the internal database
- Problem verification (e.g. with stereo microscope)
- Other administrative tasks
In your new role you will:
- Supporting the processing of customer complaints from the automotive industry
- Registering and documenting customer returns in the internal database
- Problem verification (e.g. with stereo microscope)
- Other administrative tasks
You are best equipped for this task if you have:
- You successfully meet the requirements if you are a motivated and committed student in the fields of electrical engineering, mechanical engineering, mechatronics, automation technology, physics, industrial engineering, or similar and also have the following:
- Team and communication skills
- Flexibility and ability to learn
- Good English skills
- CGPA must be at least 3.0 and above
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Seniority level
- Seniority level Internship
- Employment type Full-time
- Job function Other
- Industries Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Infineon Technologies by 2x
Get notified about new Industrial Trainee jobs in Kulim, Kedah, Malaysia .
Industrial Trainee (Technical Specialist) Industrial Trainee (Electronic Service Centre) Industrial Trainee - Digital Manufacturing (Material Handling Automation) Industrial Trainee (Integrated Circuits Technology) Industrial Trainee (Basic Data Management)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIndustrial Trainee ATV complaint management
Posted today
Job Viewed
Job Description
Industrial Trainee ATV complaint management
role at
Infineon Technologies 2 days ago Be among the first 25 applicants Join to apply for the
Industrial Trainee ATV complaint management
role at
Infineon Technologies Get AI-powered advice on this job and more exclusive features. Supporting the processing of customer complaints from the automotive industry Registering and documenting customer returns in the internal database Problem verification (e.g. with stereo microscope) Other administrative tasks
Job Description
In your new role you will:
Supporting the processing of customer complaints from the automotive industry Registering and documenting customer returns in the internal database Problem verification (e.g. with stereo microscope) Other administrative tasks
Your Profile
You are best equipped for this task if you have:
You successfully meet the requirements if you are a motivated and committed student in the fields of electrical engineering, mechanical engineering, mechatronics, automation technology, physics, industrial engineering, or similar and also have the following: Team and communication skills Flexibility and ability to learn Good English skills CGPA must be at least 3.0 and above
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Seniority level
Seniority level Internship Employment type
Employment type Full-time Job function
Job function Other Industries Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer Hardware Manufacturing Referrals increase your chances of interviewing at Infineon Technologies by 2x Get notified about new Industrial Trainee jobs in
Kulim, Kedah, Malaysia . Industrial Trainee (Technical Specialist)
Industrial Trainee (Electronic Service Centre)
Industrial Trainee - Digital Manufacturing (Material Handling Automation)
Industrial Trainee (Integrated Circuits Technology)
Industrial Trainee (Basic Data Management)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Industrial Trainee ATV complaint management
Posted today
Job Viewed
Job Description
Job Description In your new role, you will:
Support the processing of customer complaints from the automotive industry. Register and document customer returns in the internal database. Verify problems (e.g., with stereo microscope). Perform other administrative tasks.
Your Profile You are best suited for this role if you have: Motivation and commitment as a student in electrical engineering, mechanical engineering, mechatronics, automation technology, physics, industrial engineering, or similar fields, and meet the following criteria: Teamwork and communication skills. Flexibility and willingness to learn. Proficiency in English. A CGPA of at least 3.0.
#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovative solutions for green and efficient energy, clean and safe mobility, and smart and secure IoT. We foster innovation and customer success while caring for our people and empowering them to achieve ambitious goals. Join us in making life easier, safer, and greener. Are you in?
We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion, welcoming everyone for who they are. Our working environment is characterized by trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities to all applicants and employees. Our recruitment decisions are based solely on experience and skills. Learn more
about our contact channels. Please inform your recruiter if there are specific considerations to facilitate your participation in the interview process.
#J-18808-Ljbffr
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Service Recovery Lead
Posted 4 days ago
Job Viewed
Job Description
time left to apply End Date: December 31, 2025 (30+ days left to apply)
job requisition id JR64201
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Objectives
To oversee and manage the production support team which is responsible for maintaining the stability,performance and availability of critical banking systems.
Proactive monitoring, incident resolution, and continuous improvement of processes to minimize downtime andenhance user experience.
All issues are addressed promptly and effectively, while also coordinating with various stakeholders toimplement changes and upgrades without disrupting business operations.
By providing leadership and technical expertise, the role aims to uphold the highest standards of service delivery and operational excellence.
Job Responsibilities
Monitoring: Continuously monitor banking systems for any issues or anomalies.
Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
Escalation: Escalate unresolved issues to higher-level support or development teams.
Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
Documentation: Maintain detailed records of problems and solutions for future reference.
3. Change Management:
Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
mplementation: Coordinate and oversee the implementation of changes.
4. Service Management:
SLA Compliance: Ensure that service level agreements (SLAs) are met.
Reporting: Generate regular reports on system performance and incidents.
5. Communication:
Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, andvendors.
Status Updates: Provide regular updates on system status and ongoing issues.
Mentoring: Guide and mentor junior support staff.
Coordination: Coordinate activities within the support team to ensure efficient operation.
Process Optimization: Identify opportunities to improve support processes and system performance.
Training: Conduct training sessions for staff on new systems and procedures.
Job Requirements
Degree in computer science/engineering or related disciplines.
12 + years of hands on application support , minimum 06 year experience in the banking industry
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Good functional and technical knowledge of different banking domains ( retail, wholesale , investment banking,Global Market etc)
Technical Skills Required:
• Core Banking , Private Banking, Global Market Applications: Familiarity with banking systems.
• Payment Systems: Understanding of payment processing systems such as SWIFT, ACH, and RTGS.
• Data Warehousing system
2. Database Management:
• SQL: Proficiency in SQL for querying and managing databases.
• Database Administration: Experience with database management systems like Oracle, SQL Server, or MySQL.
3. Operating Systems:
• Unix/Linux: Strong knowledge of Unix/Linux operating systems for server management.
• Windows Server: Experience with Windows Server environments.
4. Monitoring Tools:
• Application Performance Monitoring: Familiarity with tools like ITRS Geneos
• Infrastructure Monitoring: Experience with tools like Splunk.
Good to have :-
• Good understanding of ITIL methodology
• Experience in working with some of these technical platforms or programming languages - Unix, Oracle,Sybase,
C++, and Scripting.
• Cloud Computing: Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
Additional Requirements
Develop, Engage, Execute, StrategiseAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Objectives
To oversee and manage the production support team which is responsible for maintaining the stability,performance and availability of critical banking systems.
Proactive monitoring, incident resolution, and continuous improvement of processes to minimize downtime andenhance user experience.
All issues are addressed promptly and effectively, while also coordinating with various stakeholders toimplement changes and upgrades without disrupting business operations.
By providing leadership and technical expertise, the role aims to uphold the highest standards of service delivery and operational excellence.
Job Responsibilities
1. Incident Management:
Monitoring: Continuously monitor banking systems for any issues or anomalies.
Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
Escalation: Escalate unresolved issues to higher-level support or development teams.
2. Problem Management:
Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
Documentation: Maintain detailed records of problems and solutions for future reference.
3. Change Management:
Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
mplementation: Coordinate and oversee the implementation of changes.
4. Service Management:
SLA Compliance: Ensure that service level agreements (SLAs) are met.
Reporting: Generate regular reports on system performance and incidents.
5. Communication:
Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, andvendors.
Status Updates: Provide regular updates on system status and ongoing issues.
6. Team Leadership:
Mentoring: Guide and mentor junior support staff.
Coordination: Coordinate activities within the support team to ensure efficient operation.
7. Continuous Improvement:
Process Optimization: Identify opportunities to improve support processes and system performance.
Training: Conduct training sessions for staff on new systems and procedures.
Job Requirements
Degree in computer science/engineering or related disciplines.
12 + years of hands on application support , minimum 06 year experience in the banking industry
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Good functional and technical knowledge of different banking domains ( retail, wholesale , investment banking,Global Market etc)
Technical Skills Required:
1. Banking Systems Knowledge:
• Core Banking , Private Banking, Global Market Applications: Familiarity with banking systems.
• Payment Systems: Understanding of payment processing systems such as SWIFT, ACH, and RTGS.
• Data Warehousing system
2. Database Management:
• SQL: Proficiency in SQL for querying and managing databases.
• Database Administration: Experience with database management systems like Oracle, SQL Server, or MySQL.
3. Operating Systems:
• Unix/Linux: Strong knowledge of Unix/Linux operating systems for server management.
• Windows Server: Experience with Windows Server environments.
• AS400
4. Monitoring Tools:
• Application Performance Monitoring: Familiarity with tools like ITRS Geneos
• Infrastructure Monitoring: Experience with tools like Splunk.
Good to have :-
• Good understanding of ITIL methodology
• Experience in working with some of these technical platforms or programming languages - Unix, Oracle,Sybase,
C++, and Scripting.
• Cloud Computing: Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
Additional Requirements
Develop, Engage, Execute, StrategiseBe a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Welcome to UOB Careers! Together, Let’s Build the Future of ASEANWe value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.
Explore career opportunities with us today.
UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.
In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.
Career Site: UOB Career site
Assistant Manager, Dispute Management
Posted 12 days ago
Job Viewed
Job Description
- Drive strategic resolution of post-construction customer disputes by leading cross-functional collaboration, ensuring customer satisfaction and safeguarding brand reputation through proactive, structured and data-driven approaches.
Business
- Evaluate and validate technical and contractual aspects of dispute claims, ensuring alignment with the Sales & Purchase Agreement (SPA) and internal quality standards.
- Provide technical and process advisory to cross-functional stakeholders to prevent recurrence of disputes in future developments.
- Instigate and supervise joint inspections with customers, internal teams (TCS, PMT), and external parties (contractors, consultants) to identify root causes and assess proposed rectification methods.
- Drive implementation of continuous improvement initiatives within Property Development by identifying systemic issues and initiating corrective action plans.
Departmental Initiatives / Programs
- Lead or co-lead strategic quality and service improvement initiatives in collaboration with other departments, including integration of dispute learnings into upstream development phases.
- Contribute to enterprise-wide transformation programs (e.g. Shift25) by representing CCC in working groups related to customer service, product quality and post-construction excellence.
- Participate in pilots or task forces related to improving quality in new products and/or efficiencies in resolving defects post constructions.
People and Communication Management
- Support and communicate with internal stakeholders in technical understanding of defect categories, customer interaction handling, and dispute resolution protocols.
- Design and deliver internal training modules or knowledge-sharing sessions to improve team readiness in handling high-stakes or complex disputes.
- Proactively engage with internal departments (e.g. Sales, CX, BU) and external consultants/contractors to build shared accountability and improve alignment on customer touchpoints post-handover.
- Attend relevant external seminars or certification programs for professional development and benchmarking against industry standards.
Impact
- Strengthens Sime Darby Property’s brand reputation and customer trust through effective dispute management and professional stakeholder engagement.
- Mitigates legal and reputational risks by resolving disputes proactively and professionally, avoiding escalation to legal proceedings or tribunals.
- Drives operational improvement by converting dispute insights into structured feedback loops for future product and service enhancements.
Accountability
- Manage all aspects of customer dispute resolution during DLP, ensuring alignment with company policies, legal obligations, and service excellence benchmarks.
- Ensure accurate documentation, timely reporting, and escalation of unresolved or sensitive cases to Senior Management for decision-making.
- Maintain high standards of governance, compliance, and ethical conduct throughout the dispute resolution process.
- Degree in Construction Management / Civil & Structural / Architectural / Quality Management
- Professional Experience
- Minimum 10 years’ experience exposure in the following roles:
- Site supervisory roles
Assistant Manager, Dispute Management
Posted 12 days ago
Job Viewed
Job Description
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- Drive strategic resolution of post-construction customer disputes by leading cross-functional collaboration, ensuring customer satisfaction and safeguarding brand reputation through proactive, structured and data-driven approaches
Job Purpose
- Drive strategic resolution of post-construction customer disputes by leading cross-functional collaboration, ensuring customer satisfaction and safeguarding brand reputation through proactive, structured and data-driven approaches
Business
- Evaluate and validate technical and contractual aspects of dispute claims, ensuring alignment with the Sales & Purchase Agreement (SPA) and internal quality standards
- Provide technical and process advisory to cross-functional stakeholders to prevent recurrence of disputes in future developments
- Instigate and supervise joint inspections with customers, internal teams (TCS, PMT), and external parties (contractors, consultants) to identify root causes and assess proposed rectification methods
- Drive implementation of continuous improvement initiatives within Property Development by identifying systemic issues and initiating corrective action plans
- Lead or co-lead strategic quality and service improvement initiatives in collaboration with other departments, including integration of dispute learnings into upstream development phases
- Contribute to enterprise-wide transformation programs (e.g. Shift25) by representing CCC in working groups related to customer service, product quality and post-construction excellence
- Participate in pilots or task forces related to improving quality in new products and/or efficiencies in resolving defects post constructions.
- Support and communicate with internal stakeholders in technical understanding of defect categories, customer interaction handling, and dispute resolution protocols
- Design and deliver internal training modules or knowledge-sharing sessions to improve team readiness in handling high-stakes or complex disputes
- Proactively engage with internal departments (e.g. Sales, CX, BU) and external consultants/contractors to build shared accountability and improve alignment on customer touchpoints post-handover
- Attend relevant external seminars or certification programs for professional development and benchmarking against industry standards
Impact
- Strengthens Sime Darby Property's brand reputation and customer trust through effective dispute management and professional stakeholder engagement
- Mitigates legal and reputational risks by resolving disputes proactively and professionally, avoiding escalation to legal proceedings or tribunals
- Drives operational improvement by converting dispute insights into structured feedback loops for future product and service enhancements
- Manage all aspects of customer dispute resolution during DLP, ensuring alignment with company policies, legal obligations, and service excellence benchmarks
- Ensure accurate documentation, timely reporting, and escalation of unresolved or sensitive cases to Senior Management for decision-making
- Maintain high standards of governance, compliance, and ethical conduct throughout the dispute resolution process
- Degree in Construction Management / Civil & Structural / Architectural / Quality Management
- Professional Experience
- Minimum 10 years' experience exposure in the following roles:
- Site supervisory roles
- Defect management
- Customer dispute management & resolution
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Sime Darby Property by 2x
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