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**Additional Information** Marketing & Communications Manager
**Job Number**
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Executes email marketing, and display advertising.
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
- Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
- Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
**Direct Marketing and Collateral Development**
- Coordinates and executes Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
- Promotes collection of competitors collateral and publicity on a monthly basis.
- Manages the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with eCommerce to verify the Hotel's website and related websites are updated on a regular basis.
- Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
- Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Your Day To Day**
**Financial**
+ Direct, develop and oversee the execution of strategic public relations programmes based on hotel revenue goals and customer satisfaction level; define and reinforce the brand image, promote product features and unique selling points, reach target markets and enhance the hotel's perceived and actual value to all stake holders and customers while managing PR allocation within the Marketing & Communications annual budget.
+ Take the lead in developing PR strategies and tactical or promotion execution to address business gap and publicity opportunities for the hotel.
+ Build strong profile within local market place through attendance at various events.
+ Track return of investment (ROI) of all PR initiatives
**People**
+ Establish strong media engagement with print, digital journalists and influencers / KOLs to generate business opportunities for the hotel.
+ Maintain clippings pertaining to the hotel based on daily review of the media and provide same to General Manager, other departments, corporate public relations as appropriate.
+ Maintain and update mailing contact database file regularly.
+ Ensure hotel information is comprehensive and press info is updated through marketing materials and content management.
+ Manage brand reputation through online listening, tracking and offline sentiments, mentions and reviews. This also include Corporate Social Responsibilities activities and initiatives, playing key role in community relations.
+ Develop events, hotel gifts and giveaways. Work with Food & Beverage to develop festive products packaging.
+ Provide information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
+ Liaise with Human Resource Manager on matters affecting corporate image
**Guest Experience**
+ Establish and achieve quality and guest satisfaction goals. Work with department concerned to respond in a courteous and prompt manner to all guest queries, complaints and/or requests to ensure a high level of guest satisfaction.
+ Oversee all public platform for the hotel and hold regular reviews on hotel reviews and anything with regards to public image
+ Strengthen PR by developing key messages, press releases, organise promotional activities, speeches and stories for targeted audience and disseminate to the media including planning, development and activation of story pitches to key publications, third party websites, blog etc.
+ Ensure hotel marketing strategies and promotional activities are effectively integrated with corporate initiatives.
+ Advocate brand consistency in positioning, key messages; and values that representation and support are aligned in all advertising, marketing materials, photography and/or sponsorship.
+ Direct and supervise internal & outgoing communication for advertising, marketing materials and public relations purposes based on brand corporate identity and guideline. Maintain and update hotel photos file & hotel press kit on timely manner.
+ Responsible for promotional press releases and personalities among guests and employees of the hotel and on newsworthy events in the hotel and disseminates released to appropriate local trade and consumer media.
**Responsible for Business**
+ Develop media contacts, plan press conference and other media related activities. Act as hotel liaison with media to promote good publicity and counteract bad publicity/media crisis in order to maintain the prestigious image of the hotel.
+ Establish a programme for sending promotional news to trade publications, Indulge members on regular basis covering special events, promotions etc.
+ Establish strategic partnerships to deliver and/or to reinforce hotel's key messages. Develop and assists key media partners in hosting events in the hotel.
+ Secure opportunities, directs and/or attend events to develop luxury targeted partner relationships.
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management/Mass Communication
+ 3 years of experience including management experience.
+ Friendly and great knowledge about IHG brand.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**What's the Job?**
Oversees and directs all aspects of the Marketing activities. Responsibilities include overseeing the planning and development of promotional strategies and marketing and public relations plans; overseeing and assisting with the development and implementation of the sales and marketing plan; managing the marketing team; and reporting on the effectiveness of the plan.
**Your Day-to-Day**
+ Produce the annual marketing budgets, forecasts, and plan.
+ Strategize, develop, execute, and regularly review marketing and public relations plans to meet different market needs, drive hotel revenue, and increase awareness of the hotel to ensure the revenue plan objectives are achieved.
+ Oversee the development of new marketing strategies.
+ Analyze current and competitor marketing trends, and coordinate all marketing activities to maintain and increase revenue through added business volume and increased rate.
+ Evaluate marketing and public relations activities to ensure the effectiveness of each campaign and optimize budget usage.
+ Recommend to the Director of Sales & Marketing the kind of advertising that will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other department heads.
+ Maintain regular contact with IHG hotels in your region and the regional reservation office, ensuring active participation in regional initiatives.
+ Implement directions from the Director of Sales & Marketing and Regional Managers.
+ Promote the hotel and maintain good public relations to uphold the prestigious image of the hotel. Duties involve planning, directing, controlling, coordinating, and participating in all public relations activities.
+ Coordinate and support all methods of maintaining and increasing business volume, including advertising, sales promotion, personal selling, publicity, community relations, and special sales projects.
+ Enhance the image of the hotel in the local community.
+ Review internal promotion pieces regularly for visual effect and ensure they conform with brand standards.
+ Organize and promote, in cooperation with the Food & Beverage Department, special projects to stimulate food and beverage sales within the community, including but not limited to tournaments, balls, parties, and gastronomic festivities.
+ Support the Rooms Division with revenue-generating promotions.
+ Develop media contacts and other press activities. Act as the hotel's liaison with the media to promote good publicity and counteract negative publicity.
+ Develop and organize promotional activities; coordinate with departments concerned; invite media to promotional activities; prepare and issue press releases.
+ Create promotional and hotel press releases and distribute them to different media based on content.
+ Maintain good relationships with internal colleagues, local and international media, and third-party business partners.
+ Provide information to other departments on activities within and outside the hotel that may be useful when dealing with guests.
+ Accept media complaints and online guest complaints, requests, and inquiries; coordinate handling with departments concerned; ensure prompt replies in accordance with IHG brand standards.
+ Maintain good public relations by extending personalized service to media, e.g., following up on reservations, assisting in greeting media and groups upon their arrival, and sending welcome letters.
+ Maintain clipping files pertaining to the hotel(s) based on daily perusal of the media and provide them to the General Manager, other departments, other hotels, and corporate public relations, as appropriate.
+ Maintain a mailing list/contact file.
+ Maintain a hotel photo file.
+ Liaise with the Human Resources Manager on matters affecting the corporate image.
+ Build the hotel's profile within the local marketplace through attendance at various events.
+ Coordinate hotel photography when required.
+ Monitor awareness of competitor activities and use the information when developing strategies.
+ Plan and coordinate sponsorship activities.
+ Participate in industry events.
+ Work with your superior on manpower planning and management needs.
+ Work with your superior in the preparation and management of the department's budget.
+ Be responsible for keeping our property safe and secure and participating in any hotel activity related to fire life safety.
+ Perform any other duties that may be assigned by management from time to time.
+ Ensure initiatives are in line with trends and resonate with followers and the hotel's brand image.
**Responsible Business**
+ Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions.
**Accountabilities**
+ Number of employees supervised:
+ Direct: Graphic Designer / Digital Marketing Manager / Marketing Executive
+ Indirect: N/A
+ Annual Operating Profit/Payroll Budget: N/A
**Key Metrics:**
+ Number of sales leads from advertisements or promotional activities
+ Success of a marketing plan, PR event, or promotion
+ Online engagement: followers, likes, media coverage
**Decision-Making Responsibilities (Decision Rights):**
+ Matters pertaining to Marketing and Public Relations in the hotel
+ Within the authority assigned for a Hotel Band 4 role
**What We Need From You**
**Required Skills:**
+ Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the company
+ Problem-solving, reasoning, motivating, organizational, and training abilities
+ Proficient in the use of Microsoft Office
+ Basic knowledge of Illustrator and Photoshop
+ Good communication and writing skills
**Qualifications:**
+ Bachelor's degree in Marketing or a related field
**Experience:**
+ 3 years of relevant experience in a similar supervisory role, or an equivalent combination of education and work-related experience
**How Do I Deliver This?**
We genuinely care about people, and we show this through living out our promise of _True Hospitality_ each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its own way, and at the heart of it all are specific, core service skills.
+ **True Attitude:** Being caring, wanting to make a positive difference, and building genuine connections with guests
+ **True Confidence:** Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay
+ **True Listening:** Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
+ **True Responsiveness:** Providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing, and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
No Standard Job Description Available.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
**Purpose of the Role**
Lead the development and execution of the AMEA S4/o9 commuications plan including planning, content creation and delivery to drive positive engagement and adoption of S4/o9 change management journey.
**Main Responsibilites**
1. Develop and drive the detailed AMEA S4O9 communications plan from strategy to execution at regional and BU level
2. Own the AMEA S4/o9 Intranet page development and management as well as other communcation channels
3. Create a robust content development plan and materials across channels (written and video)
4. Create communication toolkits, packages and messaging that can be scaled and deployed across markets
5. Work closely with region/BU/Market CGA teams as well as S4O9 BU Leads to deploy communications across channels
6. Manage relationship with any external vendors/partners for video & content creation as needed.
7. Proactively identify and address communications needs, including responding to urgent requests and developing ad-hoc communications for critical program updates or annoucements
8. Measure and monitor the ongoing effectiveness of communications strategies
**Details**
- Create visibility and positive coverage for the S4O9 and ensure internal and external stakeholders are aware and have a good understanding of the upcoming change.
- Develop a communications strategy and implement effective communication processes.
- Develop communications materials using message appropriate media.
- Identify, manage and update S4O9 project communication channels and create opportunities to spotlight the program.
- As a subject matter expert, collaborate with project leaders to develop strong messaging around the vision and the need for change.
- Provide clear directions to workstreams and regional teams on project communication ways of working.
- Develop project content and enable workstreams and regional teams with guidelines, templates, and communication work products.
- Monitor and report on the execution and effectiveness of project communications.
- Partner with global S4/o9 Communications Team and BU CGA teams to ensure consistent messaging and timely and impactful communications
**Key Skills & Educational Qualification Required :**
1. 12+ years' experience in corporate and large-scale transformation project communications
2. Bachelor's degree in communications, business administration, human resources management is preferable
3. Experience building communications strategies and independently developing content across a large matrix organization and project team
4. Knowledge, experience, and exposure to best practices in communications strategy with a strong understanding of audiences, and experience managing and influencing stakeholders across levels
5. A passion for change and communications and not afraid to roll up your sleeves.
6. Strong organizational and program management abilities. Ability to demonstrate creative agility and flexibility. Experienced in x-functional and x-regional communications management
7 Experience of building multi-channel communication campaigns
8. Strong command of spoken and written English, which is essential for crafting clear, concise and compelling communications
**Travel requirements:** Project Specific (Need basis)
**Work Schedule** : Hybrid
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Change Management
Business Capability
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Are you a creative communicator with a passion for storytelling and branding? Join our team as a Director of Marketing & Communications and shape the hotel's narrative through innovative marketing strategies.
As the Director of Marketing & Communications, you will spearhead the development and execution of innovative marketing strategies for the hotel. Your responsibilities will encompass overseeing content creation, orchestrating brand campaigns, managing public relations efforts, and leveraging digital platforms to elevate the hotel's brand presence and foster guest engagement.
Your innovative creativity, strategic acumen, and marketing communications expertise will be instrumental in elevating the hotel to a position of market leadership.
Be part of a team where your ideas are valued and your contributions drive real success - apply now and help us shape our story.
**What will I be doing?**
As the Director of Marketing & Communications, you will be responsible for performing the following tasks to the highest standards:
Strategic Marketing Planning
Develop and execute comprehensive integrated marketing communication strategies that align with the hotel's strategic business objectives.
Collaborate closely with Sales and Revenue teams to design impactful promotions and initiatives that drive revenue growth and strengthen market positioning.
Content Creation & Management
Lead the development of engaging and high-quality content across digital platforms, print collateral, and advertising campaigns.
Ensure all marketing materials consistently reflect the brand's identity, tone of voice, and visual guidelines.
Public Relations
Cultivate and maintain strong relationships with media representatives, influencers, and key stakeholders to secure positive brand exposure and media coverage.
Develop and distribute press releases, media kits, and feature articles that highlight the hotel's initiatives, milestones, and achievements.
Digital & Social Media Management
Oversee the hotel's social media platforms, ensuring consistent brand voice, engaging content, and active community interaction.
Develop and implement strategies to enhance visibility and engagement across all digital channels.
Optimize the hotel's website and online presence to improve search engine rankings and deliver an exceptional user experience.
Event Promotion
Plan and execute promotional strategies for hotel events, including product launches, conferences, and seasonal campaigns.
Collaborate closely with the events team to ensure smooth coordination, memorable guest experiences, and effective post-event visibility across digital platforms.
Brand Management
Ensure consistent brand messaging and visual identity across all communication channels and guest touchpoints.
Monitor and assess the performance of marketing campaigns, making data-driven adjustments to maximize impact and alignment with brand objectives.
Performance Analysis
Track and analyze key performance indicators (KPIs) for marketing campaigns and hotel initiatives to evaluate effectiveness and Return on Investment (ROI).
Prepare and present regular performance reports to senior management, offering actionable insights and recommendations for continuous improvement.
Team Collaboration & Leadership
Supervise and mentor marketing team members, offering guidance, feedback, and professional development support.
Collaborate with cross-functional departments to ensure marketing initiatives are aligned with hotel operations and business objectives.
**What are we looking for?**
A Director of Marketing & Communications serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Extensive experience in marketing communications, with a proven track record in the prestigious 5-star luxury hotel industry.
- Pre-opening expertise is highly desirable, demonstrating adaptability and strategic foresight in launching new properties.
- Comprehensive knowledge of digital marketing, content strategy, and public relations, with a strong grasp of current trends and platforms.
- Exceptional writing, editing, and storytelling skills, with the ability to craft compelling narratives that resonate with diverse audiences.
- Proficiency in design tools and marketing platforms, enabling the creation of visually engaging and brand-aligned content.
- Analytical acumen, with the capability to interpret campaign performance data and translate insights into actionable strategies.
- Proven ability to foster and maintain strong relationships with local news media, securing positive coverage and managing press releases, interviews, and media events with finesse.
- Multilingual proficiency is a highly valued asset, enhancing communication effectiveness across diverse markets and cultural contexts.
- Outstanding organizational and multitasking abilities, with a proactive approach to managing multiple projects in a dynamic, fast-paced environment.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Marketing Services_
**Title:** _Director of Marketing & Communications (Pre-opening)_
**Location:** _null_
**Requisition ID:** _HOT0C1ZJ_
**EOE/AA/Disabled/Veterans**

**Job Description Summary**
As Communications and Organizational Change Management Manager, you will play a key role in enabling the people side of change for Global Business Services (GBS) transformation initiatives, along with driving internal engagement through a strong EVP (Employee Value Proposition), and compelling external employer branding activities for the Greater Asia Shared Service Center (GASSC).
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find breakthrough solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Job Description Summary** :
Lead communication and organizational change within Global Business Services, improving internal engagement and developing impactful employer branding strategies for the Greater Asia Shared Service Center. Partners with the global "Hire to Retire" service line (HR Service Delivery Operations) within GBS to drive meaningful communications and change adoption.
You will collaborate with a wide variety of teams in the GASSC, engage across Greater Asia, and throughout GBS to drive engagement within the GASSC, and lead successful change adoption for GBS initiatives.
**Job Responsibilities**
+ Act as a trusted advisor to the global Hire to Retire (HTR) service line and Greater Asia GBS Regional Team on communication and change strategies.
+ Define and operationalize the communication strategy for the Greater Asia Shared Service Center. Pull through global messaging and tailor culturally relevant content for effective communications, consistent with the overall GBS brand and messaging.
+ Drive internal engagement through a strong EVP (Employee Value Proposition), maximising fit-for-purpose channels.
+ Define and deliver on compelling external employer branding activities for the GASSC, in partnership with HR
+ Provide guidance to communications and engagement initiatives within the Hire to Retire service line.
+ Develop and implement organizational change strategies to ensure successful adoption for projects and programs.
+ Monitor and measure readiness, adoption, and benefit realization for change/transformation initiatives. Gauge associate engagement to continuously improve.
**Requirements:**
We are looking for a leader with background from a large multinational corporation and proven experience in communications and organizational change management, ideally in a shared services or Global Business Services environment.
To be successful in this role, you should be able to demonstrate:
+ Excellent written and verbal communication skills, with sensitivity to cultural nuances
+ Experience leading organizational change and communications, certified as change practitioner
+ Strong understanding of GBS or shared services environments
+ Strategic problem solver with hands-on approach
+ Passionate about the people side of change and elevating employee experience
+ Proficient listener and storyteller
+ Relentless pursuit of excellence mindset
+ Ability to navigate ambiguity and adaptability in a highly dynamic environment
+ Highly collaborative working style, true standout colleague
+ Proven track record in influencing, building confidence and trust
+ Strong sense of accountability and planning skills
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
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.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY1 Standard (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Our client is looking for a passionate and strategic Social Media Manager to lead content creation and digital engagement across platforms. This is a fully remote position with exciting opportunities to shape thought leadership campaigns through short-form video content and brand-aligned storytelling.

Key Responsibilities:

• Write compelling and brand-aligned scripts for video reels, interviews, and storytelling content
• Plan, manage, and schedule content across Instagram, TikTok, LinkedIn, YouTube Shorts, and Facebook
• Collaborate with the video team to align messaging, visuals, and execution
• Monitor performance analytics and engagement data to optimise social media strategy
• Develop content ideas and campaigns that support clients' personal branding and business goals
• Coordinate with internal teams and clients for content approvals and timely publishing
• Stay updated on platform trends, algorithm changes, and viral content strategies
• Actively manage and respond to DMs and comments to build genuine community engagement

Requirements:

• 2-4 years of experience in social media or digital content management
• Strong copywriting and storytelling skills, especially for short-form video
• Familiar with social media scheduling and analytics tools (e.g. Later, Meta Business Suite, Metricool)
• Bonus: Experience with video editing tools like CapCut or Final Cut Pro
• Passionate about personal branding, entrepreneurship, and digital storytelling
• Proactive, organised, and able to manage multiple projects independently
• A portfolio of past work or examples of social media accounts managed is preferred

Interested candidates are invited to send in your Resume in MS Word Format along with 23 content samples or social media accounts youve managed, stating your past work experience, reasons for each job move, and your past and expected salary.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Ng Zhenyu (R )

Cultivar Asia Pte Ltd (MOM EA License: 19C9782)

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing Assistant Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Manager of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role assists with building deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
4-year bachelor's degree in Marketing, Public Relations, Business, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Assists with the execution of the annual marketing plan to budget .
- Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Works with advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Assists with the management of F&B media schedules email marketing and display advertising.;
- Stays informed about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Helps verify that all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Supports facilitation ofsocial media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Assists with promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Participates in the development of comprehensive PR plan per quarter along with agency;
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Assists with writing and distribution of all press releases for property events, promotions, and outlets.
- Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Helps manage external vendors and media agencies; Assists with review of PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
- Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
- Assists with photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
May serve as a point of contact for regionally approved local photographers for food, amenity, and property imagery.
**Direct Marketing and Collateral Development**
- Assists with coordination and execution of Hotel and F&B printed materials.
- Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
- Supports the production of all property, F&B display, and temporary signage in hotel public areas.
- Assists with the execution of F&B direct marketing activities.
- Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
**General**
- Assists in the development, co-ordination and execution of all communications activities.
- Helps with the publication of hotel's newsletter(s).
- Supports communications duties and functions as deemed necessary.
- Assists in the liaison and execution of joint F&B promotions.
- Works with the Manager of Marketing and Communication to verify the Hotel's website and related websites are updated on a regular basis.
-
- Provides marketing assistance and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
- Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
- Performs other reasonable job duties as assigned by manager.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.