148 Commercial Operations jobs in Malaysia

• Execute core commercial operations processes on behalf of country/area commercial teams
• Ensure adherence to Service Level Agreements (SLAs) and quality standards for all assigned tasks
• Support the development and maintenance of process documentation, templates, and standard operating procedures (SOPs)
• Collaborate with country and area commercial teams to provide timely, accurate, and efficient support
• Commercial Analytics & Reporting
• Generate and maintain regular commercial reports, dashboards, and business intelligence tools to support data-driven decision-making
• Perform data validation and accuracy checks to ensure high-quality reporting and analytics
• Identify trends, insights, and improvement opportunities within commercial data and processes
  
  

• Identify and recommend process automation, standardization, and efficiency improvements to enhance commercial operations
• Support the adoption of digital tools, AI-driven analytics, and automation solutions to improve service delivery
• Collaborate with process SMEs and global teams to harmonize workflows and best practices across APAC
  
  

• Work closely with the country commercial teams, Global Business Services (GBS), IT, and cross-functional stakeholders to ensure smooth operations and alignment
• Support monthly reviews with commercial leaders to track process performance, identify bottlenecks, and discuss enhancement opportunities
• Act as a key point of contact for country teams, ensuring clear communication and responsive support
  
  

• Bachelor’s degree in Business Administration or a related field
• At least 5 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions
• Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity
• Proven skills of stakeholder management in matrix organization, together with communication skills to influence and collaborate with others in a well-grounded manner
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines
• Strong project management skills including change management, prioritization and time management
• Ability to work across different cultures
• Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset
• Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other)
  
  

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Additional Locations: Malaysia-Kuala Lumpur; Indonesia-Jakarta; Vietnam-Ho Chi Minh

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

As part of the Commercial Excellence Centre of Excellence (CoE), the Commercial Operations Specialist will support country and area commercial teams across APAC by executing key business processes in sales and service operations, commercial analytics, reporting, and process optimization. This role will focus on delivering high-quality, efficient, and standardized services, while identifying opportunities for continuous improvement, automation, and harmonization across the region.

Key Responsibilities

Service Delivery & Execution

• Execute core commercial operations processes on behalf of country/area commercial teams
• Ensure adherence to Service Level Agreements (SLAs) and quality standards for all assigned tasks
• Support the development and maintenance of process documentation, templates, and standard operating procedures (SOPs)
• Collaborate with country and area commercial teams to provide timely, accurate, and efficient support
• Commercial Analytics & Reporting
• Generate and maintain regular commercial reports, dashboards, and business intelligence tools to support data-driven decision-making
• Perform data validation and accuracy checks to ensure high-quality reporting and analytics
• Identify trends, insights, and improvement opportunities within commercial data and processes

Process Optimization & Continuous Improvement

• Identify and recommend process automation, standardization, and efficiency improvements to enhance commercial operations
• Support the adoption of digital tools, AI-driven analytics, and automation solutions to improve service delivery
• Collaborate with process SMEs and global teams to harmonize workflows and best practices across APAC

Stakeholder Engagement & Collaboration

• Work closely with the country commercial teams, Global Business Services (GBS), IT, and cross-functional stakeholders to ensure smooth operations and alignment
• Support monthly reviews with commercial leaders to track process performance, identify bottlenecks, and discuss enhancement opportunities
• Act as a key point of contact for country teams, ensuring clear communication and responsive support

Key Qualifications

• Bachelor’s degree in Business Administration or a related field
• At least 5 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions
• Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity
• Proven skills of stakeholder management in matrix organization, together with communication skills to influence and collaborate with others in a well-grounded manner
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines
• Strong project management skills including change management, prioritization and time management
• Ability to work across different cultures
• Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset
• Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other)

Requisition ID: 610490

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Supply Chain, Operations Manager, Project Manager, Business Intelligence, Operations, Technology

Job Purpose and Impact

The Customer Operations Director is accountable for Cargill’s overall customer experience in terms of end-to-end order fulfilment, contract adherence and complaints management. This role will partner closely with the Go-To-Market leader in the SEA region and their teams to deepen the customer relationships, smoothen day to day operations and transactions.

This role provides direction to supervisors, coordinators and indirect staff in the overall roadmap and key focus areas and solving day to day. In this role, you will lead, advise and make decisions a large team of ~80-100 customer operations specialists with a base of ~200-400 customers and distributors.

Key Accountabilities

• Develop an overall commercial operations strategy and roadmap to improve overall customer experience
• Drive prioritized operational metrics which will improve overall process performance such as OTIF, Complaints Resolution Time etc.
• Lead communications with customers or our sales teams regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
• Lead the organization and team supervisors in the selection of staff and other employees, resolving resources needs and approve candidates.
• Oversee and direct on deciding which tools and systems are appropriate to use for specific customer service environments.
• Direct and contribute to definition of improvement projects and commitments that require an extensive understanding of customer service practices and procedures.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

• Three years of supervisory experience with complex and large customer service / operations organizations of 80-100 in a B2B setting

Cargill Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Director, Commercial Operations, Southeast Asia role at Cargill

Cargill Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Director, Commercial Operations, Southeast Asia role at Cargill

Get AI-powered advice on this job and more exclusive features.

Job Purpose and Impact

The Customer Operations Director is accountable for Cargill’s overall customer experience in terms of end-to-end order fulfilment, contract adherence and complaints management. This role will partner closely with the Go-To-Market leader in the SEA region and their teams to deepen the customer relationships, smoothen day to day operations and transactions.

This role provides direction to supervisors, coordinators and indirect staff in the overall roadmap and key focus areas and solving day to day. In this role, you will lead, advise and make decisions a large team of ~80-100 customer operations specialists with a base of ~200-400 customers and distributors.

Key Accountabilities

• Develop an overall commercial operations strategy and roadmap to improve overall customer experience
• Drive prioritized operational metrics which will improve overall process performance such as OTIF, Complaints Resolution Time etc.
• Lead communications with customers or our sales teams regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
• Lead the organization and team supervisors in the selection of staff and other employees, resolving resources needs and approve candidates.
• Oversee and direct on deciding which tools and systems are appropriate to use for specific customer service environments.
• Direct and contribute to definition of improvement projects and commitments that require an extensive understanding of customer service practices and procedures.
• Other duties as assigned
  
  

• Bachelor's degree in a related field or equivalent experience
  
  

• Three years of supervisory experience with complex and large customer service / operations organizations of 80-100 in a B2B setting

• Seniority level Director

• Employment type Full-time

• Job function Distribution, Supply Chain, and Customer Service
• Industries Chemical Manufacturing, Food and Beverage Services, and Food and Beverage Manufacturing

Referrals increase your chances of interviewing at Cargill by 2x

Get notified about new Director Commercial Operations jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 10 hours ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 7 hours ago

Petaling Jaya, Selangor, Malaysia 4 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR72,000.00-MYR120,000.00 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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Job Purpose and Impact

The Customer Operations Director is accountable for Cargill’s overall customer experience in terms of end-to-end order fulfilment, contract adherence and complaints management. This role will partner closely with the Go-To-Market leader in the SEA region and their teams to deepen the customer relationships, smoothen day to day operations and transactions.

This role provides direction to supervisors, coordinators and indirect staff in the overall roadmap and key focus areas and solving day to day. In this role, you will lead, advise and make decisions a large team of ~80-100 customer operations specialists with a base of ~200-400 customers and distributors.

• Develop an overall commercial operations strategy and roadmap to improve overall customer experience
• Drive prioritized operational metrics which will improve overall process performance such as OTIF, Complaints Resolution Time etc.
• Lead communications with customers or our sales teams regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
• Lead the organization and team supervisors in the selection of staff and other employees, resolving resources needs and approve candidates.
• Oversee and direct on deciding which tools and systems are appropriate to use for specific customer service environments.
• Direct and contribute to definition of improvement projects and commitments that require an extensive understanding of customer service practices and procedures.
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience

• Three years of supervisory experience with complex and large customer service / operations organizations of 80-100 in a B2B setting

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function: Sales Enablement

Job Sub Function: Sales Operations & Administration

Job Category: People Leader

All Job Posting Locations: Petaling Jaya, Selangor, Malaysia

Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial operations lead will include working closely with the local Commercial team and cross-functional teams in SEA.

• Consolidate monthly demand at SKU level by liaising with local sales representatives on identifying demand based on actual and forecasted consumption.
• Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.
• Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.
• Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.

• Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.
• Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.
• Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.
• Accountable for consignment and samples management in accordance with SOP and compliance.

• Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g., BP, JU, NU, and LRFP).
• Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.
• Accountable for distributor profile management including pricing and ensuring distributor’s KPIs are met in operations and inventory management.
• Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.

• Monitor Key Performance Indicators aligned with distributors based on the agreements.
• Monitor and track all products issued for demonstration (not-for-sales) purposes.
• Support the market lead with monthly country sales and operations meetings.
• Seek opportunities to improve ways of working and identify operational efficiencies.
• Ensure compliance requirements are all met with all operational matters.
• Leverage PowerApp for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup, and emergency consignment.
• Participate in ad hoc key projects per the assigned by Commercial Head (e.g., assimilation of new business/products).

• Local commercial team and cross-functional teams (HCC, regulatory affairs, and legal) in Malaysia market.
• SEA Leadership team and cross-functional teams (Finance, Procurement, Tax, etc.) under Asia Pacific Surgical Vision organization.

• Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).
• A minimum of 5+ years of experience in operations or finance.
• Advanced computer literacy (PowerPoint, Excel, etc.).
• Demonstrated ability to influence business partners with fact-based data.
• Strong collaborative, communication, and interpersonal skills.
• Ability to communicate complex matters in simple terms to various stakeholders.
• Ability to define problem statements and propose solutions/recommendations.
• Team player across levels, functions, and reporting lines.

• Job Field: Commercial Operations
• Location: Malaysia
• Organization: JJSV Manufacturing Sdn Bhd
• Travel: Yes, 10% of the time

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

This role will build and lead a high-performing, customer-centric Centre of Excellence (CoE) team providing Commercial Excellence business services to country/area commercial teams. The CoE will support key business process in sales and service operations, commercial analytics, reporting and insights, and process optimization to enhance efficiency and drive business performance across APAC. This role will ensure superior support to the business by driving standardization, automation, and continuous improvement in partnership and collaboration with GBS and country teams.

Key Responsibilities

• Team Leadership: Build, lead, and develop a diverse team with varied skillsets, ensuring they are well-trained, driving improvement and value for commercial teams.
• Process Optimization: Identify and implement opportunities for standardization, automation, and process improvement in commercial operations. Work closely with process SMEs and drive cross-country/area collaboration.
• Service Levels: Ensure that appropriate documentation, templates, and Service Level Agreements (SLAs) are in place for all processes. Conduct monthly reviews with commercial teams to track performance of current processes and pipeline of opportunities.
• Performance Management: Monitor service delivery against SLAs, engage in root cause analysis when issues arise, and continuously refine performance metrics to enhance efficiency.
• Stakeholder Engagement: Conduct monthly reviews with relevant commercial leaders to discuss performance, process harmonization and manage future opportunities.
• Data & Insights: Provide new commercial analytics, reporting tools, and business intelligence solutions, ensuring data-driven decision-making for commercial leaders.
• Value Improvement: Foster a culture of continuous improvement, leveraging best practices and digital transformation to optimize commercial processes. Drive the VIP pipeline for Commercial Operations.
• Talent Development: Recruit, retain, and develop team members, ensuring a high-performance culture that supports professional growth and capability building.

Key Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Over 10 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions.
• Proven people leadership capability and track record of building and managing teams by fostering a diverse workplace, being a role model to drive Diversity and Inclusion.
• Proven ability to establish and communicate a clear vision of a newly established team to the team members as well as stakeholders.
• Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity.
• Proven skills of stakeholder management in matrix organization, together with communication skills to deliver presentation at top management level and to influence and collaborate with others in a well-grounded manner.
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines.
• Strong project management skills including change management, prioritization and time management.
• Ability to work across different cultures.
• Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset.
• Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other).

Requisition ID: 604117

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Onsite Location(s): Penang, MY

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

This role will build and lead a high-performing, customer-centric Centre of Excellence (CoE) team providing Commercial Excellence business services to country/area commercial teams. The CoE will support key business processes in sales and service operations, commercial analytics, reporting and insights, and process optimization to enhance efficiency and drive business performance across APAC. This role will ensure superior support to the business by driving standardization, automation, and continuous improvement in partnership and collaboration with GBS and country teams.

Key Responsibilities

1. Team Leadership: Build, lead, and develop a diverse team with varied skillsets, ensuring they are well-trained, driving improvement and value for commercial teams.
2. Process Optimization: Identify and implement opportunities for standardization, automation, and process improvement in commercial operations. Work closely with process SMEs and drive cross-country/area collaboration.
3. Service Levels: Ensure that appropriate documentation, templates, and Service Level Agreements (SLAs) are in place for all processes. Conduct monthly reviews with commercial teams to track performance of current processes and pipeline of opportunities.
4. Performance Management: Monitor service delivery against SLAs, engage in root cause analysis when issues arise, and continuously refine performance metrics to enhance efficiency.
5. Stakeholder Engagement: Conduct monthly reviews with relevant commercial leaders to discuss performance, process harmonization and manage future opportunities.
6. Data & Insights: Provide new commercial analytics, reporting tools, and business intelligence solutions, ensuring data-driven decision-making for commercial leaders.
7. Value Improvement: Foster a culture of continuous improvement, leveraging best practices and digital transformation to optimize commercial processes. Drive the VIP pipeline for Commercial Operations.
8. Talent Development: Recruit, retain, and develop team members, ensuring a high-performance culture that supports professional growth and capability building.

Key Qualifications

1. Bachelor’s degree in Business Administration or a related field.
2. Over 10 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions.
3. Proven people leadership capability and track record of building and managing teams by fostering a diverse workplace, being a role model to drive Diversity and Inclusion.
4. Proven ability to establish and communicate a clear vision of a newly established team to the team members as well as stakeholders.
5. Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity.
6. Proven skills of stakeholder management in a matrix organization, together with communication skills to deliver presentations at top management level and to influence and collaborate with others in a well-grounded manner.
7. Proven ability to work with a ‘sense of urgency’ to meet critical deadlines.
8. Strong project management skills including change management, prioritization and time management.
9. Ability to work across different cultures.
10. Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset.
11. Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other).

Requisition ID: 604117

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Onsite Location(s):

Penang, MY

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

This role will build and lead a high-performing, customer-centric Centre of Excellence (CoE) team providing Commercial Excellence business services to country/area commercial teams. The CoE will support key business process in sales and service operations, commercial analytics, reporting and insights, and process optimization to enhance efficiency and drive business performance across APAC. This role will ensure superior support to the business by driving standardization, automation, and continuous improvement in partnership and collaboration with GBS and country teams.

Key Responsibilities

• Team Leadership: Build, lead, and develop a diverse team with varied skillsets, ensuring they are well-trained, driving improvement and value for commercial teams.
• Process Optimization: Identify and implement opportunities for standardization, automation, and process improvement in commercial operations. Work closely with process SMEs and drive cross-country/area collaboration
• Service Levels: Ensure that appropriate documentation, templates, and Service Level Agreements (SLAs) are in place for all processes. Conduct monthly reviews with commercial teams to track performance of current processes and pipeline of opportunities
• Performance Management: Monitor service delivery against SLAs, engage in root cause analysis when issues arise, and continuously refine performance metrics to enhance efficiency
• Stakeholder Engagement: Conduct monthly reviews with relevant commercial leaders to discuss performance, process harmonization and manage future opportunities
• Data & Insights: Provide new commercial analytics, reporting tools, and business intelligence solutions, ensuring data-driven decision-making for commercial leaders
• Value Improvement: Foster a culture of continuous improvement, leveraging best practices and digital transformation to optimize commercial processes. Drive the VIP pipeline for Commercial Operations
• Talent Development: Recruit, retain, and develop team members, ensuring a high-performance culture that supports professional growth and capability building

Key Qualifications

• Bachelor’s degree in Business Administration or a related field
• Over 10 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions
• Proven people leadership capability and track record of building and managing teams by fostering a diverse workplace, being a role model to drive Diversity and Inclusion
• Proven ability to establish and communicate a clear vision of a newly established team to the team members as well as stakeholders
• Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity
• Proven skills of stakeholder management in matrix organization, together with communication skills to deliver presentation at top management level and to influence and collaborate with others in a well-grounded manner
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines
• Strong project management skills including change management, prioritization and time management
• Ability to work across different cultures
• Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset
• Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other)

Requisition ID: 604117

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Project Manager, Business Process, Change Management, Supply Chain Manager, Operations Manager, Technology, Management, Operations