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Showing 2 Commercial Banking jobs in Malaysia
China Desk, Relationship Manager- Global Network Banking
 
                        Posted today
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Job Description
Brand: HSBC
Area of Interest: Commercial Banking
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style:
Date: 16 Oct 2025
**Some careers grow faster than others.**
If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through Business Banking, our international network offers comprehensive support and services to small and medium-sized businesses. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
We are currently seeking an experienced professional to join this team in the role of **China Desk Relationship Manager - Global Network Banking**
**Principal Accountabilities:**
The jobholder's main role is to increase market penetration and profitability of international customers whilst maximizing total contributions to the Bank. Credit proposals submitted for approval carrying his/her recommendations must be ensured to comply with all internal/external directives. The role holder will work with multiple internal & external stakeholders in developing new business by identifying prospects, managing deal pipeline and promoting HSBC China and Malaysia capabilities among local Chinese subsidiaries, Malaysia corporates and HSBC staff.
**Responsibilities:**
+ To increase sales of Global Network Banking (GNB) products and contribute to the growth and profitability of HBMY's China corridor business with emphasis on promoting HSBC capabilities
+ To manage existing Chinese international customer portfolio and originate new deal pipeline by collaborating with GRMs and product partners
+ Evaluating and recommending where appropriate, credit proposals in his/her portfolio, within the risk parameters, area lending guidelines and assigned lending limits
+ Promote and implement an aggressive cross-sell plan focusing on the promotion of Global Payments Solutions
+ Establish ties with GNB counterparties across the Group to identify opportunities and to work with Marketing to promote HSBC Malaysia China corridor
+ Ensure that repayments are affected, assist in recoveries and provide turnaround service within customer expectations and against the benchmark of competitors
+ Ensure familiarity with the suite of banking operation, services, products, and encouraging customer towards self-service delivery systems
+ To safeguard the Bank from potential loss and contribute towards the Bank's image.
+ Ensure appropriate engagement with key internal stakeholders to support the China Desk Leadership team on relevant buy-in for strategy and execution to drive revenues
**Qualifications:**
+ Strong customer-centric focus including a breadth of product/business experience, with at least 5 years banking experience most of which should have been spent in wholesale banking.
+ Strategically oriented with strong analytical and communication skills.
+ Strong track record of delivery and seasoned banking experience with breadth of knowledge in banking products and services.
+ Balance of strategic thinking, change capacity and results focus.
+ Organizational savvy, strong influencing, and stakeholder management skills.
+ Have analytical ability to facilitate the structuring of credits, able to put up quality credit packages and take the lead in securing credit approvals.
+ Preferably fluent in English and Mandarin.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.
**You'll achieve more when you join HSBC.**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
**Issued by HSBC Bank Malaysia Berhad**
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            Customer Relationship Management Manager (CRM)
Posted 16 days ago
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Company Background:
Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong .
Job Responsibilities:
- Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
- Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
- Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
- Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
- Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
- Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
- Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
- Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.
Job Requirements:
- Minimum a Bachelor's Degree in any relevant field.
- At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
- Experience in customer segmentation, retention strategies and loyalty programs.
- Knowledge of data protection regulations and CRM best practices.
- Ability to manage multiple job in a fast-paced environment.
- Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
- Able to communicate in English & Mandarin (Due to business nature)
Working Hour:
Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.
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