103 Collection Specialist jobs in Malaysia

• Perform daily collection follow-ups from customers/key account managers via calls and/or emails, this includes maintain accurate and up-to-date records of all the communication and interaction in the system.
• Perform regular monitoring of customer’s payment promises to ensure no broken promises.
• Ensure overdue debt action plan is in place and being followed up, and potential bad debts are being actively pursued professionally.
• Follow up timely on unapplied cash with customers for remittance and provide the required details to the cash application team.
• Conduct assigned controls on a day-to-day basis, to create and store evidence as per Group/Division ICS policy.
• To be acquainted with and to ensure compliance with company collection policy/ procedures and maintain positive relationships with customers and various stakeholders even in challenging situations.
• Liaise with customers, inter-departmentally and cross-functionally to resolve customer account queries/disputes, this includes follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround on time to minimize financial risk.
• Provide regular updates and accurate/timely reporting to relevant stakeholders regarding collection status, proactively highlight and or escalate aged open items to reduce the overdue debt and DSO.
• Take initiative to drive collection performance measures / key performance indicators (KPIs)
• Works with the Supervisor/Team Lead/Tower Lead and BPO to embed process changes, improvements and address any process deviation.
  
  
  

• Bachelor’s Degree in Accounting/Finance or equivalent experience/qualification.
• Minimum 3 years of experience in end-to-end O2C processes, including experience of customer service and dispute resolution.
• Good communication, negotiation, analytical and problem-solving skill.
• Adaptability and a willingness to learn, especially in a dynamic and fast-paced work environment.

I2C - Collection Specialist page is loadedI2C - Collection Specialist Apply remote type Fully Remote locations Klang, Selangor, Malaysia time type Full time posted on Posted 22 Days Ago job requisition id JR20515

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

About the Role:

Manage complex overdue accounts, cash application, and manual billing while resolving customer disputes to maintain strong financial health.

Act as a subject matter expert for collections, providing analytical support and independent resolution of escalated or high-risk accounts.

Collaborate with internal teams to optimize collections processes, ensure timely and accurate payments, and drive continuous improvement in Invoice-to-Cash (I2C) metrics.

Key Responsibilities may include:

• Independently manage communication with customers to collect overdue invoices, utilizing various methods such as calls, emails, and written correspondence while maintaining accurate documentation of all interactions.
• Perform cash application tasks, including bank statement uploads, payment allocations, resolving unidentified amounts, and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
• Handle escalated and complex customer disputes, working closely with internal teams (Sales, Finance, Credit, and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
• Conduct account reconciliations, maintain accurate customer contact details, and manage actions such as activating, suspending, or making accounts dormant in alignment with company policies.
• Prepare and analyze reports (e.g., aging reports, cash application status, dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics such as DTP, aged debt, and cash collection.
• Support legal and pre-legal processes, including preparing final demands, liaising with external lawyers, and addressing legal portfolio cases as needed.
• Manage payment plans and ensure compliance with government or regulatory rules where applicable, working proactively to minimize risks related to rejected or returned invoices.
• Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams, providing feedback, and implementing enhancements to streamline operations and optimize outcomes.
• Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

min 3 years work experience,

experience handle min 600 customer account

advantage if got knowledge in SAP system, Sales forces

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

About the Role:

Manage complex overdue accounts, cash application, and manual billing while resolving customer disputes to maintain strong financial health.

Act as a subject matter expert for collections, providing analytical support and independent resolution of escalated or high-risk accounts.

Collaborate with internal teams to optimize collections processes, ensure timely and accurate payments, and drive continuous improvement in Invoice-to-Cash (I2C) metrics.

Key Responsibilities may include:

• Independently manage communication with customers to collect overdue invoices, utilizing various methods such as calls, emails, and written correspondence while maintaining accurate documentation of all interactions.
• Perform cash application tasks, including bank statement uploads, payment allocations, resolving unidentified amounts, and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
• Handle escalated and complex customer disputes, working closely with internal teams (Sales, Finance, Credit, and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
• Conduct account reconciliations, maintain accurate customer contact details, and manage actions such as activating, suspending, or making accounts dormant in alignment with company policies.
• Prepare and analyze reports (e.g., aging reports, cash application status, dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics such as DTP, aged debt, and cash collection.
• Support legal and pre-legal processes, including preparing final demands, liaising with external lawyers, and addressing legal portfolio cases as needed.
• Manage payment plans and ensure compliance with government or regulatory rules where applicable, working proactively to minimize risks related to rejected or returned invoices.
• Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams, providing feedback, and implementing enhancements to streamline operations and optimize outcomes.
• Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

min 3 years work experience,

experience handle min 600 customer account

advantage if got knowledge in SAP system, Sales forces

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

I2C - Collection Specialist page is loadedI2C - Collection Specialist Apply remote type Fully Remote locations Klang, Selangor, Malaysia time type Full time posted on Posted 19 Days Ago job requisition id JR20515

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

About the Role:

Manage complex overdue accounts, cash application, and manual billing while resolving customer disputes to maintain strong financial health.

Act as a subject matter expert for collections, providing analytical support and independent resolution of escalated or high-risk accounts.

Collaborate with internal teams to optimize collections processes, ensure timely and accurate payments, and drive continuous improvement in Invoice-to-Cash (I2C) metrics.

Key Responsibilities may include:

• Independently manage communication with customers to collect overdue invoices, utilizing various methods such as calls, emails, and written correspondence while maintaining accurate documentation of all interactions.
• Perform cash application tasks, including bank statement uploads, payment allocations, resolving unidentified amounts, and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
• Handle escalated and complex customer disputes, working closely with internal teams (Sales, Finance, Credit, and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
• Conduct account reconciliations, maintain accurate customer contact details, and manage actions such as activating, suspending, or making accounts dormant in alignment with company policies.
• Prepare and analyze reports (e.g., aging reports, cash application status, dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics such as DTP, aged debt, and cash collection.
• Support legal and pre-legal processes, including preparing final demands, liaising with external lawyers, and addressing legal portfolio cases as needed.
• Manage payment plans and ensure compliance with government or regulatory rules where applicable, working proactively to minimize risks related to rejected or returned invoices.
• Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams, providing feedback, and implementing enhancements to streamline operations and optimize outcomes.
• Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

min 3 years work experience,

experience handle min 600 customer account

advantage if got knowledge in SAP system, Sales forces

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model , for available positions.

Join to apply for the Executive - Credit Control role at Sunway Malls

Join to apply for the Executive - Credit Control role at Sunway Malls

Get AI-powered advice on this job and more exclusive features.

• Oversee the accurate and timely recognition of rental income, service charges, utilities, promotional income, and other revenue sources.
• Ensure all revenue streams are properly billed, tracked, and collected.
• Support forecasting and budgeting of mall revenue based on tenancy schedules and historical trends.
• Monitor trends in income performance and highlight any revenue leakage or underperformance.

2. Billing & Invoicing

• Prepare and issue rental and other billing invoices in accordance with tenancy agreements.
• Coordinate with leasing and tenancy teams to ensure billing reflects current lease terms, occupancy, and turnover-based rentals (if applicable).
• Ensure the timely billing of ad hoc charges such as utilities, marketing fees, or reinstatement costs.

3. Reporting & Analysis

• Prepare monthly revenue reports, accounts receivable aging, collection performance, and variance analysis.
• Assist in financial closing activities related to revenue and AR.
• Support revenue projections and input into the mall’s cash flow planning.

4. Compliance & Documentation

• Ensure compliance with accounting standards, internal controls, and audit requirements.
• Maintain proper records and audit trails for all billing, collection, and tenant correspondence.

Job Requirement :

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent
• Required language(s): Bahasa Malaysia, English
• Fresh graduate or those with 1 year working experience in related field are encourage to apply
• Willing to be based at Sunway Pyramid (Bandar Sunway)

• Seniority level Executive

• Employment type Full-time

• Job function Finance
• Industries Retail

Referrals increase your chances of interviewing at Sunway Malls by 2x

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• The person in charge of credit management of the retail mall
• Responsible on all billings, collection, debtors, billings adjustment and reports
  
  

• Issue and send invoices to tenants (rental, utilities, gross turnover rent, and etc.)
• To issue any adjustment on billing
• Maintenance of tenants' information
• Follow up collection from tenants and managing all debts
• Issue receipt in system
• Send receipt and statement of account to tenants
• Send reminder letter to tenants for outstanding amount
• Calculate late payment interest and issue invoice
• Ensure sales reports are submitted by tenants
• Calculate gross turnover rent of tenants
• Handle and monitor tenants' deposits
• Prepare and monitor monthly ageing report
• Response to any inquiry from tenants
• Liaise with legal personnel and leasing team
  
  

• Degree in Accounting / Business Studies
• 2-5 years working experience on credit control

You will engage and support business units to understand the business scenario to support sales activities and manage risk of the company. You will be reporting directly to Credit Control Manager.

Key Responsibilities:

• Demonstrate knowledge on credit and collection functions with clear communication with all levels.
• Play key roles to support the success of key projects related to the function.
• Contribute to the profitability of the corporation by implementing optimum credit limits, analyze the customer’s operating activities as well as financial status.
• Close communication with Business Team: Reliable information obtained from both parties are well communicated to optimum credibility of the customer.

Qualifications:

• Minimum 3 years of credit collection experience is required.
• Capability to carry out collection function in a professional way to achieve collection target.
• Ability to provide credit analysis on customer accounts with strong financial & market knowledge. Preferably with multi-nation experience.
• Strong in MS Excel to deliver reliable, accurate and on-time reporting for business analysis.
• Weekend and Out of Office hour support will cater for business needs.
• Additional tasks or job reshuffling may be arranged by department manager as and when it’s required.
• Fluent communication in Mandarin and English is a must.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – every day.

PPG: WE PROTECT AND BEAUTIFY THE WORLD.

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @PPG on Twitter.

The PPG Way:

Every Single Day At PPG

• We partner with customers to create mutual value.
• We are “One PPG” to the world.
• We trust our people every day, in every way.
• We make it happen.
• We run it like we own it.
• We do better today than yesterday – every day.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Our Opening and Your Responsibilities

• Liaison person for new credit requests and assist on client credit checks.
• Managing and collecting debts from company debtors.
• Assist on cash application.
• Managing the collection of all payments and debts.
• Responding to client inquiries.
• Assist on providing relevant documents for the invoices.
• Liaising with customers and the sales team.
• Taking care customer database – Statement of account (SOA) & special requirement from customer related to SOA
• Liaison person and work closely with operation team on day-to-day billing duties
• Perform administrative tasks as required to meet the department’s needs

What You Need to Succeed

• Candidate must possess at least a Diploma/Degree preferable in Finance & Accounting, Business Administration and/or related/equivalent field
• Minimum 1-2 years of related working experience
• Able to work in a fast-paced environment
• Proficient in Microsoft Office applications such as Excel, Words and Outlook
• Proactive, take initiative and well organized

Competencies:

• Good Interpersonal and Verbal/Written Communication
• Ability to prioritise and control own workload
• Willing to learn with positive attitude and customer-oriented
• Team player with good communication and strong initiative
• Knowledge on SAP will be added advantage

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment

• 1.5 months fixed bonus

• Medical care with dental entitlements

• Life insurance coverage

• Accessible to public transport

• Diversity, flexible and fun working culture