114 Cluster Management jobs in Malaysia

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Seller Operations Project Management - Business Development role at Shopee

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Seller Operations Project Management - Business Development role at Shopee

• Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
• Project Management Office (PMO) activities for projects with a focus on business growth and profitability
• Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
• Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
• Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
• Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
• Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
• Handle ad-hoc tasks as required
  
  

Job Description

• Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
• Project Management Office (PMO) activities for projects with a focus on business growth and profitability
• Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
• Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
• Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
• Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
• Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
• Handle ad-hoc tasks as required
  
  

Requirements

• Bachelor's degree in any field is required; a Master in Business Administration (MBA) would be advantageous
• Experience in e-commerce, fast-paced tech start-ups, management consulting, corporate strategy, or private equity is a plus
• Outstanding problem-solving and critical-thinking skills
• Exceptional communication and project management skills
• Result-oriented with bias for hands-on execution
• Possess strong business acumen and commercial savviness

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales, Business Development, and Strategy/Planning
• Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Sign in to set job alerts for “Seller” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Acquisition - Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Business Development Operations - Seller Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Operations (Open for Freshgrads) - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Account Executive (Merchant Partnerships) – ShopeeFood | Fresh Grads are Welcome!

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Business Development - General Recruitment (2025 Intake)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Relationship Manager - Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seller Ops (Comms & Initiatives) - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager - Fulfilled by Shopee

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager / Key Account Manager - Fashion Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Relationship Manager / Key Account Manager - Lifestyle Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Relationship Manager - Electronics (Fresh Grads are Welcomed!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 2 weeks ago

Online Business Trading, Assistant Manager (Buyer)

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Advertising Consultant - Shopee Ads, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Sales Manager – Reseller & Partnership Channels (Procurement Software)

Petaling Jaya, Selangor, Malaysia 10 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Project Management Specialist, Operations Job Description

The Project Management Operations Specialist is responsible for a specific area of project management. These areas could include scheduling, cost management, risk management, vendor coordination, or other relevant areas as assigned. In addition, the Specialist supports the Project Manager and their associated projects.

What You Will Do:

• Involved in the management of multiple vendor projects and small-scale projects
• Initiates and implements Vendor Coordination/Project Management procedures for assigned responsibilities
• Assist in the development of schedules/timelines/cost plans that support the business objectives, established budgets, resources, and project deliverables for each project
• Support day-to-day execution of the overall project delivery process.
• As directed, monitor that projects are executed within the approved vendor budget and schedule and per company Quality requirements
• Support the managing risks and issues
• Prepares technically accurate and timely reports related to the project.
• Support Managing stakeholders’ communication and prepare communications for management and updates.
• Assist in managing the main project documentation and the project initiation document.
• Prepares accurate and timely reports related to project progress to internal/external stakeholders regularly as assigned.
• Support invoice development that is properly prepared following contractual terms and is issued to clients promptly.
• Performs follow-up on outstanding vendor/project issues necessary to support the fulfillment of ABS deliverables
• Prepare and submit time charge records and expense reports promptly per company procedures.

What You Will Need:

Education and Experience

• Bachelor’s degree or recognized equivalent in Business, Marketing, or related discipline preferred.
• At least one year of experience in the maritime industry is preferred.
• At least one (1) year of experience related to project management is preferred.
• PMI-PBA, PMI-ACP, PMI-RMP, PMI-SP, or a general certification in Project Management is preferred.

Knowledge, Skills, and Abilities

• Ability to speak and write English fluently
• Knowledge of project management methodologies and techniques
• Ability to work positively with a wide range of individuals involved in the project
• The ability to identify, analyze and solve project-related problems.
• Ability to organize, plan, monitor, and control project contractual requirements, budgets, schedules, and technical work.
• Ability to communicate technical aspects of projects and work assignments to peers and clients.
• The desire and ability to work as a member of a team.
• Realization of financial aspects of approved business plans and budgets about the project.
• Working knowledge of the ABS Health, Safety, Quality & Environmental Management System.

About Us

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

Job Info

• Job Identification 3384
• Job Category Operations
• Posting Date 07/31/2025, 08:37 AM
• Job Schedule Full time
• Locations 7 Science Park Drive #09-21/32, Singapore, 119316, SG

#J-18808-Ljbffr

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction) role at Accenture Southeast Asia

As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include:

1. Project Controls Strategy & Framework: Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies.
2. Schedule Management: Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively.
3. Cost Management & Forecasting: Manage budgets, forecasts, analyze cost trends, and support funding requests.
4. Risk and Change Management: Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers.
5. Governance and Compliance: Ensure adherence to policies and standards, oversee contractor controls.
6. Reporting and Analytics: Develop control reports, dashboards, and provide insights through analytics tools.
7. Collaboration and Communication: Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests.
8. Continuous Improvement: Enhance control processes, conduct lessons-learned reviews.

Minimum requirements:

• Bachelor’s Degree in Construction Management, Engineering, or related field.
• 10+ years in project controls management, with experience in data center or mission-critical projects.
• Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore).
• Experience managing large-scale projects, owner representation, familiarity with MEP systems.
• Strong analytical, communication, and stakeholder management skills.
• Knowledge of industry standards (AACE, PMI) is preferred.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Strategy/Planning and Consulting
• Industries: Business Consulting and Services

This job is active and accepting applications.

#J-18808-Ljbffr

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

role at

Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:

Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:

Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:

Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:

Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:

Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:

Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:

Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:

Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.

#J-18808-Ljbffr

About The Team

We are looking for a Chatbot Project Management to join our e-commerce customer service team and drive the next phase of chatbot innovation. In this role, you will lead the rollout of next-generation AI features and systems within the chatbot space.

• Lead strategic initiatives to modernize and scale our chatbot operations.
• Drive the planning and rollout of next-generation AI features and backend systems for chatbot use cases.
• Ensure end-to-end execution of new capabilities—from pilots to full-scale deployment—making sure they are well-integrated, adopted, and delivering measurable impact.
• Work closely with internal teams across Operations, Business Development, and Product to bring AI-driven innovations to life and elevate the overall customer experience.

Job Description

• Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
• Drive the planning, rollout, and adoption of new AI/chatbot features and backend systems for local market adoption.
• Create rollout playbooks, progress trackers, and roadmaps to support scalable implementation.
• Work cross-functionally with regional CS, Product, and Business teams to align priorities, identify blockers early, and deliver roadmap outcomes.
• Track project KPIs and support data-driven decisions through structured reporting and insights.
• Propose improvements for the continuous enhancement of Shopee’s chatbot capabilities.

Requirements

• 2–4 years of experience in project management, digital transformation, or strategy roles; prior experience in the rollout of new IT or AI systems is a plus.
• Strong project management and stakeholder engagement skills—able to drive alignment and execution across multiple teams.
• Analytical mindset with comfort in using data (Excel, dashboards) to diagnose issues and evaluate impact.
• Excellent communication and presentation skills in English and BM; Mandarin is a plus.
• Proactive, adaptable, and able to thrive in fast-paced, ambiguous environments.

#J-18808-Ljbffr

Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Manager, Call Center, Quality Manager, Advertising, Customer Service, Management, Quality, Marketing

#J-18808-Ljbffr

Posted date 28 Jul 2025 #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience in the related field is required for this position Experience leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment:

Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

#J-18808-Ljbffr

Key Responsibilities:

Project Leadership and Management

1. Develop and manage all phases of projects including project scoping, business cases approval, project planning, budgets, risk management, quality control, implementation and post implementation review.
2. Facilitate the definition of project scope, goals and deliverables.
3. Develop project plans, define and schedule project activities and resource requirements.
4. Liaise with external vendors in sourcing, selection and implementation of software products.
5. Manage and track progress of cross-cultural IT teams and vendors on deliverables, costs, schedule, inter-team/project dependencies, risks and issues using appropriate tools.
6. Ensure deliverables are in compliance with organisation’s policies, quality standards and regulatory requirements.
7. Manage project financials to ensure that project is delivered within budget.
8. Manage vendor relationship, including vendor contract negotiation and contract management.
9. Assist in identifying improvement areas in organisation’s project management processes.
10. Constantly monitor and periodically report on progress of the project, problems encountered and proposed solution to all stakeholders.
11. Implement and manage project changes and interventions to achieve project deliverables
12. Provide leadership and manage performance of project resources including internal and external parties who are involved in the execution of the projects.
13. Analyse and manage the impacts, interfaces and inter-dependencies of different projects.
14. Solve business and technical problems and propose alternatives or solutions.
15. Manage, track and report the project benefit post implementation.

Stakeholder & Change Management

1. To establish and maintain relationships with key stakeholders
2. To facilitate the communication of change with key stakeholders and impacted personnel

Team Management

1. To manage weekly team standups

Job Specification

• Bachelor’s Degree in Computer Science, Information Technology or related field
• Certification in PMP, SCRUM Master, PRINCE2 and/or ACP is preferred
• Min 15 years as Programme/ Project Manager managing large scale projects in banks/ FIs with successful IT projects implementation track record
• Has run project values more than RM5 millions
• Experience in managing multi programmes/projects in dynamic and complex environment

Required Competencies and Skills

Technical/Functional skills

• Banking Operations, Products, Services and Technology
• Portfolio/Programme/Project Management Processes, Techniques, Different SDLC (Waterfall, Agile, Etc.) and Automated Tools
• End-To-End IT Life Cycle and Project Management (Pipeline, Resource, Demand, Project Delivery, Financial)
• Project Management Quality And Risk Assessment Principles and Processes
• Flexible In Conforming To Shifting Priorities, Demands And Timelines
• Analytical
• Problem-Solving
• Communicate Technical Concepts to Technical and Non-Technical Audiences

Non-Technical Skills

• Prioritization and Execution in a high-pressure environment
• Collaboration and Influencing
• Interpersonal and Communication
• Adaptability
• Stakeholder Management
• Conflict management
• Change Management
• Bias to action
• Drive change at velocity
• Manage team effectively

#J-18808-Ljbffr