275 Cloud Support jobs in Malaysia

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Canonical Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants Join to apply for the

Cloud Support Engineer

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Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location:

This is a globally remote role, unless specified otherwise.

The role entails

Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What are we looking for in you

Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Hands-on and extensive working experience in supporting Linux systems including 3 or more of: Virtualization / Cloud - primarily using KVM or OpenStack. Containers - especially with Docker, LXD/LXC, or Kubernetes. Storage technologies - block, object and network. Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). Cloud computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Programming fundamentals in any language. Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. Ability to travel internationally twice a year for company events up to two weeks long.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Cloud Support Engineer” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Cloud Solutions Technical Support Engineer Cloud Solutions Technical Support Engineer

Direct message the job poster from Pro5.ai

Co-founder & CEO @ Pro5.ai (we're growing)

Our client is looking for Technical Support Service professionals to join their team in Kuala Lumpur. This role is ideal for candidates with strong technical troubleshooting skills, cloud computing expertise, and fluency in both Chinese and English. You’ll serve as a technical expert, working closely with enterprise clients to resolve issues, support cloud infrastructure, and drive product optimization.

Key Responsibilities

• Provide technical support and resolve client issues across various domains including troubleshooting, event management, and platform-related support.
• Act as a technical expert for key accounts—track customer requirements and bugs, and collaborate with product teams for resolution and optimization.
• Use inspection and diagnostic tools to identify potential risks and ensure stability in customers’ critical systems.
• Deliver enterprise-level solutions for cloud products and guide clients through their cloud migration journey via strategic planning and implementation.

Skill Requirements

• Proficiency in at least two of the following technical domains:
• Systems
• Networking
• Databases
• Containers
• Security
• Storage
• Middleware
• Development
• SRE (Site Reliability Engineering)
• Ability to resolve complex technical issues within these verticals.

Candidate Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
• At least 3 years of experience in development, operations, maintenance, technical support, or solution architecture in cloud or IT environments.
• Strong troubleshooting ability and experience in cloud solution design and architecture implementation.
• Familiarity with Linux/Windows OS, plus one or more of the following databases: MySQL, MongoDB, Redis, PostgreSQL, SQL Server.
• Knowledge of at least one scripting or development language (e.g., Java, C/C++, Python, Shell, Perl).
• Strong analytical thinking, love for technology, and team collaboration skills.
• Fluency in Chinese and English is required for both written and verbal communication.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Customer Service
• Industries Technology, Information and Internet and Data Infrastructure and Analytics

Referrals increase your chances of interviewing at Pro5.ai by 2x

Get notified about new Technical Support Engineer jobs in Jakarta, Indonesia .

Technical Support Specialist - Indonesia

Gambir, Jakarta, Indonesia IDR5,000,000.00-IDR7,000,000.00 4 weeks ago

Senior Technical Support Specialist (SaaS | B2B | English)

South Jakarta, Jakarta, Indonesia 9 hours ago

2nd Level Support Engineer (Relocation to Bangkok - Tech Startup) Technical Support (.Net) - Insurance Industry

Jakarta, Jakarta, Indonesia IDR6,500,000.00-IDR7,000,000.00 1 month ago

Jakarta, Jakarta, Indonesia IDR5,500,000.00-IDR8,000,000.00 1 month ago

South Jakarta, Jakarta, Indonesia 2 weeks ago

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Cloud Solutions Technical Support Engineer

Cloud Solutions Technical Support Engineer

Direct message the job poster from Pro5.ai Co-founder & CEO @ Pro5.ai (we're growing)

Our client is looking for Technical Support Service professionals

to join their team in Kuala Lumpur. This role is ideal for candidates with strong technical troubleshooting skills, cloud computing expertise, and fluency in both Chinese and English. You’ll serve as a technical expert, working closely with enterprise clients to resolve issues, support cloud infrastructure, and drive product optimization. Key Responsibilities Provide technical support and resolve client issues across various domains including troubleshooting, event management, and platform-related support. Act as a technical expert for key accounts—track customer requirements and bugs, and collaborate with product teams for resolution and optimization. Use inspection and diagnostic tools to identify potential risks and ensure stability in customers’ critical systems. Deliver enterprise-level solutions for cloud products and guide clients through their cloud migration journey via strategic planning and implementation. Skill Requirements Proficiency in

at least two

of the following technical domains: Systems Networking Databases Containers Security Storage Middleware Development SRE (Site Reliability Engineering) Ability to resolve complex technical issues within these verticals. Candidate Requirements Bachelor’s degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields. At least

3 years of experience

in development, operations, maintenance, technical support, or solution architecture in cloud or IT environments. Strong troubleshooting ability and experience in cloud solution design and architecture implementation. Familiarity with Linux/Windows OS, plus one or more of the following databases: MySQL, MongoDB, Redis, PostgreSQL, SQL Server. Knowledge of at least one scripting or development language (e.g., Java, C/C++, Python, Shell, Perl). Strong analytical thinking, love for technology, and team collaboration skills. Fluency in Chinese and English

is required for both written and verbal communication. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Engineering and Customer Service Industries Technology, Information and Internet and Data Infrastructure and Analytics Referrals increase your chances of interviewing at Pro5.ai by 2x Get notified about new Technical Support Engineer jobs in

Jakarta, Indonesia . Technical Support Specialist - Indonesia

Gambir, Jakarta, Indonesia IDR5,000,000.00-IDR7,000,000.00 4 weeks ago Senior Technical Support Specialist (SaaS | B2B | English)

South Jakarta, Jakarta, Indonesia 9 hours ago 2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)

Technical Support (.Net) - Insurance Industry

Jakarta, Jakarta, Indonesia IDR6,500,000.00-IDR7,000,000.00 1 month ago Jakarta, Jakarta, Indonesia IDR5,500,000.00-IDR8,000,000.00 1 month ago South Jakarta, Jakarta, Indonesia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day. We will equip you with the critical skills, tools, technology, and endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for managing information technology infrastructure, applications, and software within AIA, and providing technical support to internal users.

• Provide technical expertise in the management of network facilities.
• Configure, install, maintain, and upgrade computer hardware including servers, laptops, network switches, routers, and software.
• Administer web system hardware and operating system server software.
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA Digital+ is central to AIA’s goal of being a customer-centric and world-class digital insurer, delivering world-class services for our customers, partners, and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable, and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners, and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited.

BELIEVE IN BETTER

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives but also to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. We build on this every day with our ambition to engage one billion people to live healthier, longer, better lives by 2030.

If you work at AIA, you play an important part in this movement. That’s why we give you every opportunity to learn, grow, and shape your career—your way. We aim to inspire and support you to thrive—not just at work, but in life.

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Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its purpose to help millions of people across Asia-Pacific live healthier, longer, better lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day. We will equip you with the critical skills, tools, technology, and endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role

Responsible for managing information technology infrastructure, applications, and software within AIA, and providing technical support to internal users. Provide technical expertise in the management of network facilities. Configure, install, maintain, and upgrade computer hardware including servers, laptops, network switches, routers, and software. Administer web system hardware and operating system server software. Provide on-site and remote technical support to AIA's internal users of computer applications and hardware. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer-centric and world-class digital insurer, delivering world-class services for our customers, partners, and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable, and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners, and employees. Reimagine a brighter future at AIA Digital+. AIA Digital+ is part of AIA Group Limited. BELIEVE IN BETTER

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives but also to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. We build on this every day with our ambition to engage one billion people to live healthier, longer, better lives by 2030. If you work at AIA, you play an important part in this movement. That’s why we give you every opportunity to learn, grow, and shape your career—your way. We aim to inspire and support you to thrive—not just at work, but in life.

#J-18808-Ljbffr

Join WCC and contribute to secure, efficient IT operations by supporting our global workforce and maintaining our cloud-based environments.

WCC is looking for someone who enjoys solving technical issues, working with Microsoft 365 and Entra, and contributing to enterprise cybersecurity by securing systems, devices, and identities across the company. We’re seeking someone who is proactive and service-minded, ready to support our global team and help us grow our modern IT landscape.

About WCC

WCC is a software company with offices in Europe, the USA, and Malaysia. We develop advanced matching technology used by governments and organizations worldwide, focused on public employment and identity management solutions.

Role Overview

As an IT Support & Cloud Operations Engineer, you’ll work as part of a small global IT team supporting WCC’s employees across offices and remote locations in multiple time zones. Your focus will include Microsoft 365 and Entra ID administration, secure device provisioning, and contributing to enterprise cybersecurity protecting endpoints, identities, and cloud systems. This role offers variety, modern tools, and the opportunity to build deeper expertise in IT operations and cybersecurity.

In addition to core IT responsibilities, this role also includes occasional support for local office management tasks in the Malaysia office.

Key Responsibilities

· Provide 1st and 2nd line support for WCC employees across offices and time zones, including troubleshooting laptops (Windows/macOS), mobile devices, AV equipment, and Microsoft 365 applications.

· Manage user accounts, permissions, and access policies in Microsoft Entra ID (Azure AD) and Microsoft 365.

· Handle the complete onboarding and offboarding process: account setup, access provisioning, hardware/software configuration and asset tracking.

· Provision and configure Windows and macOS devices using Microsoft Intune (MDM), Windows Autopilot, and Apple Business Manager (ABM).

· Monitor threats and respond to security incidents across Windows and macOS devices using Microsoft Defender for Endpoint and other tools, including vulnerability remediation, threat detection, and incident response support.

· Enforce and maintain endpoint security through Conditional Access, MFA, compliance policies, and patch management.

· Support cloud-based infrastructure, including Microsoft 365 services and Entra Cloud PCs for remote users.

· Perform basic network maintenance and troubleshooting (e.g., Wi-Fi, connectivity issues, network backups).

· Automate routine checks, security reporting, and tasks using scripting (e.g., PowerShell) or cloud dashboards.

· Support basic local office management tasks in the Malaysia office as a secondary responsibility, such as coordinating with building services, handling deliveries, managing office supplies, and assisting with local vendors or logistics when needed.

A Day at the Office

As an IT Support & Cloud Operations Engineer, your day involves a mix of support, system management, and security tasks. You’ll start by reviewing incoming tickets and resolving issues related to user devices, Microsoft 365 applications, or account access. Throughout the day, you’ll handle device provisioning using Intune, Autopilot, Apple Business Manager, and manage onboarding or offboarding activities.

You’ll spend part of your time monitoring compliance and security alerts, responding to incidents, or adjusting security baselines. Routine tasks may include maintaining device configurations, managing Entra ID access, and ensuring patching and endpoint protection are up to date. You’ll also support colleagues in different regions and time zones, often coordinating with the IT Manager to prioritize tasks or implement changes.

The role is varied, with a balance of support work, cloud administration, contributing to a secure, well managed IT environment.

Skills & Experience

· 3–5 years of relevant IT experience in a hybrid support/engineering role.

· Strong knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and endpoint security.

· Experience supporting and managing both Windows and macOS devices.

· Confident in troubleshooting hardware and software issues and using remote support tools.

· Familiarity with cloud identity and access management (MFA, Conditional Access).

· Basic networking knowledge (Wi-Fi, DNS, DHCP).

· Experience with scripting or automation (e.g., PowerShell) is a plus.

· Solid understanding of cybersecurity principles (Zero Trust, least privilege, patching).

· Strong English communication skills (verbal and written).

· Customer-focused, solution-oriented, and able to work independently.

· Flexible, self-motivated, and comfortable working across time zones.

Why Join WCC?

• Work in a modern IT environment with global impact.

• Gain hands-on experience with Microsoft’s latest cloud technologies.

• Be part of a small, capable IT team where your work makes a visible difference.

• Opportunity to grow into security or cloud engineering specializations.

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Join WCC and contribute to secure, efficient IT operations by supporting our global workforce and maintaining our cloud-based environments. WCC is looking for someone who enjoys solving technical issues, working with Microsoft 365 and Entra, and contributing to enterprise cybersecurity by securing systems, devices, and identities across the company. We’re seeking someone who is proactive and service-minded, ready to support our global team and help us grow our modern IT landscape. About WCC WCC is a software company with offices in Europe, the USA, and Malaysia. We develop advanced matching technology used by governments and organizations worldwide, focused on public employment and identity management solutions. Role Overview As an IT Support & Cloud Operations Engineer, you’ll work as part of a small global IT team supporting WCC’s employees across offices and remote locations in multiple time zones. Your focus will include Microsoft 365 and Entra ID administration, secure device provisioning, and contributing to enterprise cybersecurity protecting endpoints, identities, and cloud systems. This role offers variety, modern tools, and the opportunity to build deeper expertise in IT operations and cybersecurity. In addition to core IT responsibilities, this role also includes occasional support for local office management tasks in the Malaysia office. Key Responsibilities · Provide 1st and 2nd line support for WCC employees across offices and time zones, including troubleshooting laptops (Windows/macOS), mobile devices, AV equipment, and Microsoft 365 applications. · Manage user accounts, permissions, and access policies in Microsoft Entra ID (Azure AD) and Microsoft 365. · Handle the complete onboarding and offboarding process: account setup, access provisioning, hardware/software configuration and asset tracking. · Provision and configure Windows and macOS devices using Microsoft Intune (MDM), Windows Autopilot, and Apple Business Manager (ABM). · Monitor threats and respond to security incidents across Windows and macOS devices using Microsoft Defender for Endpoint and other tools, including vulnerability remediation, threat detection, and incident response support. · Enforce and maintain endpoint security through Conditional Access, MFA, compliance policies, and patch management. · Support cloud-based infrastructure, including Microsoft 365 services and Entra Cloud PCs for remote users. · Perform basic network maintenance and troubleshooting (e.g., Wi-Fi, connectivity issues, network backups). · Automate routine checks, security reporting, and tasks using scripting (e.g., PowerShell) or cloud dashboards. · Support basic local office management tasks in the Malaysia office as a secondary responsibility, such as coordinating with building services, handling deliveries, managing office supplies, and assisting with local vendors or logistics when needed. A Day at the Office As an IT Support & Cloud Operations Engineer, your day involves a mix of support, system management, and security tasks. You’ll start by reviewing incoming tickets and resolving issues related to user devices, Microsoft 365 applications, or account access. Throughout the day, you’ll handle device provisioning using Intune, Autopilot, Apple Business Manager, and manage onboarding or offboarding activities. You’ll spend part of your time monitoring compliance and security alerts, responding to incidents, or adjusting security baselines. Routine tasks may include maintaining device configurations, managing Entra ID access, and ensuring patching and endpoint protection are up to date. You’ll also support colleagues in different regions and time zones, often coordinating with the IT Manager to prioritize tasks or implement changes. The role is varied, with a balance of support work, cloud administration, contributing to a secure, well managed IT environment.

Skills & Experience · 3–5 years of relevant IT experience in a hybrid support/engineering role. · Strong knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and endpoint security. · Experience supporting and managing both Windows and macOS devices. · Confident in troubleshooting hardware and software issues and using remote support tools. · Familiarity with cloud identity and access management (MFA, Conditional Access). · Basic networking knowledge (Wi-Fi, DNS, DHCP). · Experience with scripting or automation (e.g., PowerShell) is a plus. · Solid understanding of cybersecurity principles (Zero Trust, least privilege, patching). · Strong English communication skills (verbal and written). · Customer-focused, solution-oriented, and able to work independently. · Flexible, self-motivated, and comfortable working across time zones. Why Join WCC? • Work in a modern IT environment with global impact. • Gain hands-on experience with Microsoft’s latest cloud technologies. • Be part of a small, capable IT team where your work makes a visible difference. • Opportunity to grow into security or cloud engineering specializations.

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About the job (A) Cloud Engineer (Automation) Manager, Cloud Services

Department / Functional Area: Group Technology and Operations
Reports to: Associate Director Cloud Services
Geographical Responsibilities: Group-wide role supporting Group Office and Local Business Units

Key words:

• Terraform
• Ansible
• Powershell
• Automation
• Infrastructure as a code

Position Objective:

- The overarching objective of the Manager, Cloud Services is to assist in the operational performance of Group shared Public Cloud services. The role will ensure the chosen automation platforms of Shared Services are well maintained and available to the wider environment.
- The role will be responsible for fulfilling all new demands required to deliver business objectives on demand.
- The role needs to ensure that all BU demands are considered when operating shared Public Cloud Automation Platforms and build a fully integrated support model with BUs and Group.

Roles and Responsibilities:

- Assist in the operational governance of the multi-cloud environment (primarily Azure, with AliCloud and AWS footprint).
- Develop infrastructure automation using Infrastructure-As-Code tooling, predominantly Terraform.
- Develop automation playbooks mainly with Ansible.
- Collaborate with team members to identify operational improvements through automation.
- Experience with code repository technologies such as BitBucket and GitHub.
- Demonstrated experience with scripting languages such as Python, Bash, or PowerShell.
- Write scripts and develop configuration templates for cloud automation.
- Periodically perform other duties to meet operational and other requirements.
- Manage and ensure compliance of Public Cloud technologies with audit standards.
- Work with Group Technical Risk to ensure security compliance.
- Support provisioning of non-standard services not covered by service provider contracts.

Communication Requirement:

- Communicate with stakeholders including BU, Risk, Audit, IT, Security, HR, vendors like Microsoft, AWS, Ali-Cloud, IBM, BT.
- Excellent command of English for communication, reporting, and presentations.

Minimum Job Requirements:

Experience:

• 5+ years in Cloud Engineering, with 2+ years in Cloud Automation Engineering.
• Proven experience in Public Cloud implementation, migration, and support in a multi-site enterprise environment.
• Certifications in Ansible, Terraform, Azure, AWS, etc.
• Experience with CI/CD tools like Jenkins.
• Experience with Infrastructure-As-Code tools like Terraform, Ansible, Saltstack, Chef/Puppet.
• Ability to create templates for IaC tooling.
• Practical support experience for Enterprise Public Cloud Services and automation.
• Regional or multinational life insurance experience is advantageous.
• Experience in decentralized organizations influencing delivery.

Special skills:

• Leadership, judgment, decision-making skills.
• Flexibility and adaptability to changing priorities.
• Ability to build cooperative relationships across levels.
• Analytical, communication skills, and business understanding.
• Self-starter with autonomy.

(Note: No additional keywords are proposed as they are not present in the description.)

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