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Cloud Solution Architect - Cloud & AI Platforms | Support for Mission Critical
Posted 20 days ago
Job Viewed
Job Description
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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                    Google Cloud & Artificial Intelligence Architect / Presales
Posted 8 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
We're looking for a highly skilled and strategic **Google Data and AI Architect & Presales** professional. This role serves as a key technical advisor and strategist, bridging the gap between business objectives, cutting-edge technology strategies (specifically Google Cloud Data & AI services), and operational capabilities. The successful candidate will drive digital transformation initiatives, lead technical discussions with customers, design robust solutions, and act as a subject matter expert in the Google Cloud ecosystem. **Certification in Google Cloud is required.**
**Responsibilities**
**Solution Architecture & Design**
+ Lead the design and architecture of scalable, high-performance data platforms and AI/ML solutions using the **Google Cloud Platform (GCP)** , including services like BigQuery, Cloud Dataflow, Cloud Composer, Vertex AI, Looker, and Apigee.
+ Ensure solutions align with business objectives, technical requirements, security standards, and best practices for data governance and MLOps.
+ Develop technical roadmaps for data modernization and AI/digital transformation initiative especially GenAI and Agentic AI space.
**Presales & Technical Consulting**
+ Act as the primary technical point of contact during the presales cycle, leading technical presentations, demonstrations, and proof-of-concepts (PoCs).
+ Assess customer requirements and pain points, translating them into compelling, well-defined technical solutions and statements of work (SOWs).
+ Collaborate closely with sales and business development teams to drive revenue and market penetration, contributing to proposal development and technical estimation.
+ Provide strategic advice to clients on cloud adoption, data architecture, and AI strategy.
+ **Local Compliance & FinOps:**
+ **Well-versed with Malaysia's regulatory landscape** for cloud, data sovereignty, and security (e.g., PDPA 2010, MAMPU, NCCP).
+ Proven experience implementing **Cloud FinOps frameworks (Inform, Optimize, Operate)** on Google Cloud, driving cost optimization and financial governance.
**Strategy & Thought Leadership**
+ Serve as a **Google Data and AI Subject Matter Expert (SME)** , staying current with GCP service updates, industry trends, and competitive landscape.
+ Contribute to the continuous improvement of internal methodologies, best practices, and knowledge sharing.
+ Ensure alignment between technology strategies and the organization's broader business and operational goals.
**Qualifications**
**Required**
+ **Education:** Bachelor's degree in Computer Science, Engineering, or a related technical field.
+ **Experience:** 10+ years of experience in data engineering, data warehousing, or AI/ML, with a significant focus on cloud solutions and presales activities.
+ **Google Cloud Expertise:** **Deep, demonstrable expertise in Google Cloud Platform (GCP)** , specifically in core Data & AI services (e.g., BigQuery, Dataflow, Vertex AI, Cloud Storage).
+ **Certification:** **Required certification in Google Cloud,** such as **Google Cloud Professional Data Engineer** and/or **Google Cloud Professional Cloud Architect/Machine Learning Engineer** .
+ **Technical Skills:**
+ Strong proficiency in data modeling, SQL, and programming languages (e.g., Python, Scala).
+ Experience with advanced analytics, machine learning workflows (MLOps), and data governance.
+ Proven ability to lead technical workshops and communicate complex technical concepts effectively to both technical and non-technical audiences.
**Desired (Good to Have)**
+ **Azure Knowledge:** Familiarity with **Microsoft Azure** services, particularly in data and AI (e.g., Azure Synapse Analytics, Azure Machine Learning), is a significant plus.
+ **Consulting Experience:** Previous experience in a consulting or professional services environment.
+ **Other Certifications:** Additional cloud certifications (e.g., AWS, Azure).
**Key Competencies**
+ **Strategic Thinking:** Ability to define long-term technical strategies that align with business goals.
+ **Customer Focus:** Excellent listening, negotiation, and presentation skills focused on achieving customer success.
+ **Problem-Solving:** Strong analytical and quantitative skills with the ability to solve complex technical challenges.
+ **Communication:** Exceptional written and verbal communication abilities.
**#LI-APAC**
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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                    Strategic Technical Consultant, Security, Google Cloud
Posted 14 days ago
Job Viewed
Job Description
_corporate_fare_ Google _place_ Jakarta, Indonesia; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Jakarta, Indonesia; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia** .
**Minimum qualifications:**
+ Bachelor's degree in Computer Science or equivalent practical experience.
+ 6 years of experience architecting, developing, or maintaining secure cloud solutions.
+ Experience coding in one or more general purpose languages (e.g., Python, Java, go, C or C++).
+ Experience in designing cloud enterprise solutions and supporting customer projects to completion.
**Preferred qualifications:**
+ Experience in securing cloud environments, and in customer-facing roles.
+ Experience implementing PCI, HIPAA, or regional regulatory security requirements in a cloud environment.
+ Experience in attacks and developing mitigation methods and architecture, in two or more of the following: network protocols and secure network design; web application security, security assessments and penetration testing, authentication and access control, applied cryptography and security protocols, security monitoring and intrusion detection, Incident response and forensics, development of security tools, automation or frameworks.
+ Knowledge of Google Cloud SecOps (Chronicle SIEM/SOAR), including creating detection rules, managing data ingestion and parsing, and performing threat hunting.
**About the job**
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Strategic Cloud Engineer for Security and Compliance, you will provide excellent technical guidance to customers adopting Google Cloud Platform services. You will provide best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, and more. You will provide prescriptive guidance in ensuring customers receive the best of what Google Cloud Platform (GCP) can offer and you will ensure that customers have the best experience in migrating, building, modernizing, and maintaining applications in Google Cloud Platform. Additionally, you will work closely with Product Management and Product Engineering to drive excellence in Google Cloud products and features. You will need to have deep technical security experience, industry experience and will have high visibility at the most executive levels of customer organizations, including frequent interaction with CIOs, CISOs, CTOs, their staff, and GCP executive leadership.
Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Work with customers to design and develop cloud security architectures and solutions to meet and exceed their security requirements.
+ Work with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
+ Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
+ Travel up to 30% of the time, in-region, for meetings, technical reviews, and onsite delivery activities.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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                    Director, Google Cloud Consulting, South East Asia
Posted 12 days ago
Job Viewed
Job Description
_corporate_fare_ Google _place_ Singapore; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia; +2 more; +1 more _bar_chart_ Director _info_outline_
X
**For Singapore applicants:** Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**For Thailand applicants:** Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Singapore; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia; Bangkok, Thailand** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 15 years of customer-facing experience in an enterprise software company, interfacing with executives, and driving customer transformation programs.
+ Experience expanding product adoption at enterprise customers, identifying patterns and best practices, and developing strategies for growth.
+ Experience leading enterprise-level change programs.
+ Experience influencing executives for IaaS/PaaS/SaaS businesses.
**Preferred qualifications:**
+ Master's degree or PhD in a Management, Technical or Engineering field.
+ Experience successfully managing and building relationships with cross-functional teams and with executives at partner organizations.
+ Experience in positions of increasing responsibility within customer success, professional services, sales operations, or customer operations.
+ Ability to form effective working relationships across technical and business functions and companies, with experience in technology partnerships.
+ Understanding of customer telemetry and the usage of AI/ML to drive actions and activities within customer success.
+ Ability to lead multiple customer-facing organizations in a hybrid environment encompassing technical, business, and operational minded professionals.
**About the job**
Our Consulting team in Google Cloud helps customers develop migration strategies for adopting Google Cloud's products and services to ensure that they can maximize their technology investment. In addition it is the single voice for a customer representing customer success, professional services, support, learning, and other supporting functions.
As the Director of Google Cloud Consulting (GCC), you will be the strategic leader for the region and bring large-scale enterprise cloud experience to create customer passion and readiness. You will grow and lead the development of the Google Cloud Consulting organization. Your efforts will foster a "customer-first" mindset, allowing our enterprise clients to accelerate adoption of solutions and meet their business objectives and stakeholder goals.
In this role, you will work with JAPAC pillar leads around strategy, operating models, etc. to align to overall global enterprise and customer needs and strategy. You will collaborate with cross-functional peers to develop an aligned GCC strategy with measurable business metrics. In addition, you will be responsible for managing a regional team of Customer Success Managers, Technical Account Managers, Professional Services consultants, Engagement Managers, and cross-functional teams to help drive a positive customer outcome.
You will be a critical thought leader and partner, helping to shape and build a post-sales services organization for customers, delivering on our brand promise and ensuring customer success. You'll drive for better business decisions and continued consumption of provided technology and renewal.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Manage the leadership of all aspects of the GCC Organization to deliver measurable outcomes, in particular driving adoption for Google Cloud products and services.
+ Develop the vision and roadmap and manage the delivery of multiple programs to scale and develop the GCC Organization in APAC.
+ Lead and implement enterprise-level change programs, success metrics and track progress against joint business goals.
+ Partner with other customer-facing organizations (Sales, Support, Professional Services, Customer Engineering) to develop strategies and execute plans that maximize growth, customer retention, and account expansion.
+ Be a key partner to the regional Sales leadership by taking ownership of growth activities post-commit.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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