76 Cloud Manager jobs in Malaysia

This job is for a Cloud Solutions Engineer who troubleshoots and supports cloud technologies, especially for video streaming. You might like this job because you’ll work directly with customers to solve problems and improve services! React and respond to automated alarms and perform necessary troubleshooting/analysis. Perform necessary on-call escalation for further investigation. Provide technical and solution support to customers and partner through tickets, telephone, email, meeting. Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates. Interface with engineering partner/on-site engineer to fulfil customer function and performance request. Develop service FAQs and cases periodically based on service requirements, and share with others. Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies. Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process. Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies. Job Requirements

What we are looking for: Diploma and/or Degree in Computer Science, Information Technology or equivalent. Required language(s): Mandarin (Speak, Write, Read) and English. We are seeking candidates proficient in Mandarin to effectively

communicate with Mandarin-speaking clients

. Familiar with cloud and networking. Programming language such as Python and/ or Golang (Go) would have added advantage. Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, real-time communication (web RTC). Guidance & training will be provided. Fresh grads are welcome to apply. Skills

TCP/IP AWS CloudFormation Company Benefits

Free flow snacks and beverages

Enjoy yourself at the pantry Bytecenture Sports Club

Monthly outdoor activities Clinical Outpatient Reimbursement & Hospitalization Insurance

Bytecenture is a global software engineering services and solutions company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using modern technology. With over 500 professionals in 10 countries across South Asia, Europe and Americas, Japan and China, Bytecenture offers expert solutions in cloud, data analytics, embedded software, IoT, AI,.

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Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring an Cloud Solutions Architect in our Alliances team to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.

Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.

We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.

We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.

Location : This is a home-based role, we are hiring worldwide.

What your day will look like

• Understand Ubuntu, Linux, networking and services in real-world environments
• Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
• Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
• Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
• Design and publish joint Reference Architectures and perform technical validations with various partners
• Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions
  
  

If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Architect role at Canonical.

What we are looking for in you

• Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
• Experience designing and implementing solutions on top of public or private clouds
• Python and bash understanding, troubleshooting skills
• Fluent written and spoken English
• Excellent communication and presentation skills
• High motivation, ability to multi-task and follow-up reliably on commitments
• Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
• Interest in new technologies like LXD, Juju and Snaps
• Ability to travel globally up to 30% of the time
• Degree in Computer Science, Mathematics, Physics or related technical field experience
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Solutions Architect jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Senior Site Reliability / Gitops Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Field Engineer/Technical Sales - Operations & Maintenance (Oil &Gas)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Vertical Sales Engineer (Electrification and Automation)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring an

Cloud Solutions Architect in our Alliances team

to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.

Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.

We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.

We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.

Location : This is a home-based role, we are hiring worldwide.

What your day will look like

Understand Ubuntu, Linux, networking and services in real-world environments Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud) Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center Design and publish joint Reference Architectures and perform technical validations with various partners Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions

If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Architect role at Canonical.

What we are looking for in you

Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation Experience designing and implementing solutions on top of public or private clouds Python and bash understanding, troubleshooting skills Fluent written and spoken English Excellent communication and presentation skills High motivation, ability to multi-task and follow-up reliably on commitments Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs Interest in new technologies like LXD, Juju and Snaps Ability to travel globally up to 30% of the time Degree in Computer Science, Mathematics, Physics or related technical field experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Get notified about new Solutions Architect jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Site Reliability / Gitops Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Field Engineer/Technical Sales - Operations & Maintenance (Oil &Gas)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Vertical Sales Engineer (Electrification and Automation)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day. We will equip you with the critical skills, tools, technology, and endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for managing information technology infrastructure, applications, and software within AIA, and providing technical support to internal users.

• Provide technical expertise in the management of network facilities.
• Configure, install, maintain, and upgrade computer hardware including servers, laptops, network switches, routers, and software.
• Administer web system hardware and operating system server software.
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA Digital+ is central to AIA’s goal of being a customer-centric and world-class digital insurer, delivering world-class services for our customers, partners, and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable, and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners, and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited.

BELIEVE IN BETTER

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives but also to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. We build on this every day with our ambition to engage one billion people to live healthier, longer, better lives by 2030.

If you work at AIA, you play an important part in this movement. That’s why we give you every opportunity to learn, grow, and shape your career—your way. We aim to inspire and support you to thrive—not just at work, but in life.

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Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its purpose to help millions of people across Asia-Pacific live healthier, longer, better lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day. We will equip you with the critical skills, tools, technology, and endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role

Responsible for managing information technology infrastructure, applications, and software within AIA, and providing technical support to internal users. Provide technical expertise in the management of network facilities. Configure, install, maintain, and upgrade computer hardware including servers, laptops, network switches, routers, and software. Administer web system hardware and operating system server software. Provide on-site and remote technical support to AIA's internal users of computer applications and hardware. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer-centric and world-class digital insurer, delivering world-class services for our customers, partners, and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable, and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners, and employees. Reimagine a brighter future at AIA Digital+. AIA Digital+ is part of AIA Group Limited. BELIEVE IN BETTER

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives but also to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. We build on this every day with our ambition to engage one billion people to live healthier, longer, better lives by 2030. If you work at AIA, you play an important part in this movement. That’s why we give you every opportunity to learn, grow, and shape your career—your way. We aim to inspire and support you to thrive—not just at work, but in life.

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Cloud Solutions Technical Support Engineer Cloud Solutions Technical Support Engineer

Direct message the job poster from Pro5.ai

Co-founder & CEO @ Pro5.ai (we're growing)

Our client is looking for Technical Support Service professionals to join their team in Kuala Lumpur. This role is ideal for candidates with strong technical troubleshooting skills, cloud computing expertise, and fluency in both Chinese and English. You’ll serve as a technical expert, working closely with enterprise clients to resolve issues, support cloud infrastructure, and drive product optimization.

Key Responsibilities

• Provide technical support and resolve client issues across various domains including troubleshooting, event management, and platform-related support.
• Act as a technical expert for key accounts—track customer requirements and bugs, and collaborate with product teams for resolution and optimization.
• Use inspection and diagnostic tools to identify potential risks and ensure stability in customers’ critical systems.
• Deliver enterprise-level solutions for cloud products and guide clients through their cloud migration journey via strategic planning and implementation.

Skill Requirements

• Proficiency in at least two of the following technical domains:
• Systems
• Networking
• Databases
• Containers
• Security
• Storage
• Middleware
• Development
• SRE (Site Reliability Engineering)
• Ability to resolve complex technical issues within these verticals.

Candidate Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
• At least 3 years of experience in development, operations, maintenance, technical support, or solution architecture in cloud or IT environments.
• Strong troubleshooting ability and experience in cloud solution design and architecture implementation.
• Familiarity with Linux/Windows OS, plus one or more of the following databases: MySQL, MongoDB, Redis, PostgreSQL, SQL Server.
• Knowledge of at least one scripting or development language (e.g., Java, C/C++, Python, Shell, Perl).
• Strong analytical thinking, love for technology, and team collaboration skills.
• Fluency in Chinese and English is required for both written and verbal communication.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Customer Service
• Industries Technology, Information and Internet and Data Infrastructure and Analytics

Referrals increase your chances of interviewing at Pro5.ai by 2x

Get notified about new Technical Support Engineer jobs in Jakarta, Indonesia .

Technical Support Specialist - Indonesia

Gambir, Jakarta, Indonesia IDR5,000,000.00-IDR7,000,000.00 4 weeks ago

Senior Technical Support Specialist (SaaS | B2B | English)

South Jakarta, Jakarta, Indonesia 9 hours ago

2nd Level Support Engineer (Relocation to Bangkok - Tech Startup) Technical Support (.Net) - Insurance Industry

Jakarta, Jakarta, Indonesia IDR6,500,000.00-IDR7,000,000.00 1 month ago

Jakarta, Jakarta, Indonesia IDR5,500,000.00-IDR8,000,000.00 1 month ago

South Jakarta, Jakarta, Indonesia 2 weeks ago

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Cloud Solutions Technical Support Engineer

Cloud Solutions Technical Support Engineer

Direct message the job poster from Pro5.ai Co-founder & CEO @ Pro5.ai (we're growing)

Our client is looking for Technical Support Service professionals

to join their team in Kuala Lumpur. This role is ideal for candidates with strong technical troubleshooting skills, cloud computing expertise, and fluency in both Chinese and English. You’ll serve as a technical expert, working closely with enterprise clients to resolve issues, support cloud infrastructure, and drive product optimization. Key Responsibilities Provide technical support and resolve client issues across various domains including troubleshooting, event management, and platform-related support. Act as a technical expert for key accounts—track customer requirements and bugs, and collaborate with product teams for resolution and optimization. Use inspection and diagnostic tools to identify potential risks and ensure stability in customers’ critical systems. Deliver enterprise-level solutions for cloud products and guide clients through their cloud migration journey via strategic planning and implementation. Skill Requirements Proficiency in

at least two

of the following technical domains: Systems Networking Databases Containers Security Storage Middleware Development SRE (Site Reliability Engineering) Ability to resolve complex technical issues within these verticals. Candidate Requirements Bachelor’s degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields. At least

3 years of experience

in development, operations, maintenance, technical support, or solution architecture in cloud or IT environments. Strong troubleshooting ability and experience in cloud solution design and architecture implementation. Familiarity with Linux/Windows OS, plus one or more of the following databases: MySQL, MongoDB, Redis, PostgreSQL, SQL Server. Knowledge of at least one scripting or development language (e.g., Java, C/C++, Python, Shell, Perl). Strong analytical thinking, love for technology, and team collaboration skills. Fluency in Chinese and English

is required for both written and verbal communication. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Engineering and Customer Service Industries Technology, Information and Internet and Data Infrastructure and Analytics Referrals increase your chances of interviewing at Pro5.ai by 2x Get notified about new Technical Support Engineer jobs in

Jakarta, Indonesia . Technical Support Specialist - Indonesia

Gambir, Jakarta, Indonesia IDR5,000,000.00-IDR7,000,000.00 4 weeks ago Senior Technical Support Specialist (SaaS | B2B | English)

South Jakarta, Jakarta, Indonesia 9 hours ago 2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)

Technical Support (.Net) - Insurance Industry

Jakarta, Jakarta, Indonesia IDR6,500,000.00-IDR7,000,000.00 1 month ago Jakarta, Jakarta, Indonesia IDR5,500,000.00-IDR8,000,000.00 1 month ago South Jakarta, Jakarta, Indonesia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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About the job (A) Cloud Engineer (Automation) Manager, Cloud Services

Department / Functional Area: Group Technology and Operations
Reports to: Associate Director Cloud Services
Geographical Responsibilities: Group-wide role supporting Group Office and Local Business Units

Key words:

• Terraform
• Ansible
• Powershell
• Automation
• Infrastructure as a code

Position Objective:

- The overarching objective of the Manager, Cloud Services is to assist in the operational performance of Group shared Public Cloud services. The role will ensure the chosen automation platforms of Shared Services are well maintained and available to the wider environment.
- The role will be responsible for fulfilling all new demands required to deliver business objectives on demand.
- The role needs to ensure that all BU demands are considered when operating shared Public Cloud Automation Platforms and build a fully integrated support model with BUs and Group.

Roles and Responsibilities:

- Assist in the operational governance of the multi-cloud environment (primarily Azure, with AliCloud and AWS footprint).
- Develop infrastructure automation using Infrastructure-As-Code tooling, predominantly Terraform.
- Develop automation playbooks mainly with Ansible.
- Collaborate with team members to identify operational improvements through automation.
- Experience with code repository technologies such as BitBucket and GitHub.
- Demonstrated experience with scripting languages such as Python, Bash, or PowerShell.
- Write scripts and develop configuration templates for cloud automation.
- Periodically perform other duties to meet operational and other requirements.
- Manage and ensure compliance of Public Cloud technologies with audit standards.
- Work with Group Technical Risk to ensure security compliance.
- Support provisioning of non-standard services not covered by service provider contracts.

Communication Requirement:

- Communicate with stakeholders including BU, Risk, Audit, IT, Security, HR, vendors like Microsoft, AWS, Ali-Cloud, IBM, BT.
- Excellent command of English for communication, reporting, and presentations.

Minimum Job Requirements:

Experience:

• 5+ years in Cloud Engineering, with 2+ years in Cloud Automation Engineering.
• Proven experience in Public Cloud implementation, migration, and support in a multi-site enterprise environment.
• Certifications in Ansible, Terraform, Azure, AWS, etc.
• Experience with CI/CD tools like Jenkins.
• Experience with Infrastructure-As-Code tools like Terraform, Ansible, Saltstack, Chef/Puppet.
• Ability to create templates for IaC tooling.
• Practical support experience for Enterprise Public Cloud Services and automation.
• Regional or multinational life insurance experience is advantageous.
• Experience in decentralized organizations influencing delivery.

Special skills:

• Leadership, judgment, decision-making skills.
• Flexibility and adaptability to changing priorities.
• Ability to build cooperative relationships across levels.
• Analytical, communication skills, and business understanding.
• Self-starter with autonomy.

(Note: No additional keywords are proposed as they are not present in the description.)

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