38 Cloud Consultant jobs in Malaysia
Cloud Consultant (Google Workspace) – Malaysia
Posted 11 days ago
Job Viewed
Job Description
Cloud Solutions
We are seeking a dynamic and highly motivated Cloud Consultant with expertise in Google Workspace to join our growing team. This role is open to both Junior and Mid-Seniority candidates, offering an exciting opportunity to work with cutting-edge cloud technologies and directly impact our clients’ success.
As a Cloud Consultant, you will play a pivotal role in guiding clients through their Google Workspace journey, from initial strategy and design to successful implementation and adoption. You will be instrumental in demonstrating how Google Workspace, including powerful tools like AppSheet for low-code application development and Gemini (Google’s AI model) for enhanced productivity and automation, can revolutionize their operations
Job Descriptions:
For All Seniority Levels:
- Engage with clients to understand their business challenges, objectives, and existing IT infrastructure.
- Advise on best practices for Google Workspace adoption, configuration, and security.
- Plan and execute seamless migrations of data and applications to Google Workspace.
- Provide training and support to end-users and administrators.
- Stay up-to-date with the latest Google Workspace features, updates, and related Google Cloud technologies.
- Collaborate with our sales, technical, and project management teams to ensure client satisfaction.
For Mid-Seniority Candidates (in addition to above):
- Lead discovery workshops and architectural design sessions with complex clients.
- Develop comprehensive implementation strategies and project plans.
- Design and implement custom solutions leveraging Google Workspace APIs, AppSheet for bespoke applications, and integrating Gemini to automate workflows or enhance data analysis.
- Provide advanced technical troubleshooting and solution optimization.
- Mentor junior consultants and contribute to internal knowledge sharing.
- Act as a trusted advisor to clients, guiding them on long-term digital transformation roadmaps.
- Develop and deliver comprehensive training programs for various user groups.
- Drive change management initiatives to ensure smooth adoption of Google Workspace solutions.
For Junior Candidates:
- Assist senior consultants in data migration, configuration, and support tasks.
- Learn and apply best practices for Google Workspace implementation.
- Support user training and documentation efforts.
- Develop foundational knowledge in AppSheet and explore use cases for Gemini within Google Workspace.
- Actively participate in client engagements, gaining hands-on experience.
Requirements:
Required:
- For Junior Position: A Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, OR equivalent practical experience. Fresh graduates with a strong demonstrable interest and aptitude for cloud technologies and digital transformation are encouraged to apply.
- For Mid-Seniority Position: 3+ years of experience in a technical consulting, implementation, or support role, preferably with cloud productivity suites.
- Strong analytical and problem-solving skills with a client-centric approach.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and as part of a collaborative team.
Preferred (Any combination of the following is highly valued):
- Google Workspace Expertise: Hands-on experience with Google Workspace administration, including Gmail, Drive, Meet, Docs, Sheets, Slides, and Google Sites.
- Microsoft 365 Technical Experience: Technical experience with Microsoft 365 (e.g., Exchange Online, SharePoint Online, Teams, OneDrive) and an understanding of migration pathways to Google Workspace.
- Automation & Digital Transformation Experience: Experience in automating business processes, implementing digital transformation initiatives, or working with low-code/no-code platforms.
- AppSheet Knowledge: Familiarity with AppSheet for developing mobile and web applications, including data sources, logic, and UI/UX design.
- Gemini Awareness: An understanding of AI/ML concepts and a keen interest in how Gemini can be leveraged within Google Workspace for content generation, summarization, analysis, and automation.
- Google Cloud certifications (e.g., Google Workspace Administrator, Associate Cloud Engineer) are a plus.
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POINTSTAR SINGAPORE | A CLOUD TRANSFORMATION COMPANY
PointStar Singapore is a leading cloud transformation company based in Singapore that brings businesses great solutions, with a presence across Asia including Malaysia and Indonesia. We offer cutting-edge cloud solutions like email & collaboration, video conferencing, AI chatbot, and machine learning featuring a wide range of products including Google Cloud Platform, Google Workspace, Google Workspace for Education, Google Maps Platform, Oracle NetSuite, Cisco Meraki, AppSheet, Apigee, HelloSign, and Logitech. Furthermore, we enhance these solutions with top-notch services such as infrastructure modernization, installation, change management, and technical support which means you get the best value for your investment. All because we value you as our customer. What are you waiting for? Start your transformation journey by getting a complimentary consultation from us.
Cloud Consultant (Google Workspace) – Malaysia
Posted today
Job Viewed
Job Description
Junior
and
Mid-Seniority
candidates, offering an exciting opportunity to work with cutting-edge cloud technologies and directly impact our clients’ success. As a Cloud Consultant, you will play a pivotal role in guiding clients through their Google Workspace journey, from initial strategy and design to successful implementation and adoption. You will be instrumental in demonstrating how Google Workspace, including powerful tools like
AppSheet
for low-code application development and
Gemini
(Google’s AI model) for enhanced productivity and automation, can revolutionize their operations Job Descriptions: For All Seniority Levels: Engage with clients to understand their business challenges, objectives, and existing IT infrastructure. Advise on best practices for Google Workspace adoption, configuration, and security. Plan and execute seamless migrations of data and applications to Google Workspace. Provide training and support to end-users and administrators. Stay up-to-date with the latest Google Workspace features, updates, and related Google Cloud technologies. Collaborate with our sales, technical, and project management teams to ensure client satisfaction. For Mid-Seniority Candidates (in addition to above): Lead discovery workshops and architectural design sessions with complex clients. Develop comprehensive implementation strategies and project plans. Design and implement custom solutions leveraging Google Workspace APIs,
AppSheet
for bespoke applications, and integrating
Gemini
to automate workflows or enhance data analysis. Provide advanced technical troubleshooting and solution optimization. Mentor junior consultants and contribute to internal knowledge sharing. Act as a trusted advisor to clients, guiding them on long-term digital transformation roadmaps. Develop and deliver comprehensive training programs for various user groups. Drive change management initiatives to ensure smooth adoption of Google Workspace solutions. For Junior Candidates: Assist senior consultants in data migration, configuration, and support tasks. Learn and apply best practices for Google Workspace implementation. Support user training and documentation efforts. Develop foundational knowledge in
AppSheet
and explore use cases for
Gemini
within Google Workspace. Actively participate in client engagements, gaining hands-on experience. Requirements: Required: For Junior Position:
A Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, OR equivalent practical experience. Fresh graduates with a strong demonstrable interest and aptitude for cloud technologies and digital transformation are encouraged to apply. For Mid-Seniority Position:
3+ years of experience in a technical consulting, implementation, or support role, preferably with cloud productivity suites. Strong analytical and problem-solving skills with a client-centric approach. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a collaborative team. Preferred (Any combination of the following is highly valued): Google Workspace Expertise:
Hands-on experience with Google Workspace administration, including Gmail, Drive, Meet, Docs, Sheets, Slides, and Google Sites. Microsoft 365 Technical Experience:
Technical experience with Microsoft 365 (e.g., Exchange Online, SharePoint Online, Teams, OneDrive) and an understanding of migration pathways to Google Workspace. Automation & Digital Transformation Experience:
Experience in automating business processes, implementing digital transformation initiatives, or working with low-code/no-code platforms. AppSheet Knowledge:
Familiarity with AppSheet for developing mobile and web applications, including data sources, logic, and UI/UX design. Gemini Awareness:
An understanding of AI/ML concepts and a keen interest in how Gemini can be leveraged within Google Workspace for content generation, summarization, analysis, and automation. Google Cloud certifications (e.g., Google Workspace Administrator, Associate Cloud Engineer) are a plus. Apply for this position
Full Name * Email * Phone * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * POINTSTAR SINGAPORE | A CLOUD TRANSFORMATION COMPANY PointStar Singapore is a leading cloud transformation company based in Singapore that brings businesses great solutions, with a presence across Asia including Malaysia and Indonesia. We offer cutting-edge cloud solutions like email & collaboration, video conferencing, AI chatbot, and machine learning featuring a wide range of products including Google Cloud Platform, Google Workspace, Google Workspace for Education, Google Maps Platform, Oracle NetSuite, Cisco Meraki, AppSheet, Apigee, HelloSign, and Logitech. Furthermore, we enhance these solutions with top-notch services such as infrastructure modernization, installation, change management, and technical support which means you get the best value for your investment. All because we value you as our customer. What are you waiting for? Start your transformation journey by getting a complimentary consultation from us.
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Cloud Platform, Consultant
Posted 17 days ago
Job Viewed
Job Description
Cloud Platform, Consultant page is loadedCloud Platform, Consultant Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-56644
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
We are looking for:An IT professional responsible for any technological duties associated with Cloud Platform Services, including planning, management, maintenance and support. A person to ensure organization the freedom and flexibility to maximize their flexibility and productivity with technical abilities to perform the migration, as well as the ability to negotiate terms with vendors, ensure security of the data, and implement best practices throughout the process
Roles and Responsibilities
- Drive, design and deploy dynamically scalable, highly available and fault-tolerant on Cloud Platforms
- Managing network-related, virtualization, compute, data, or security requirements accordance with company security guidelines on Cloud Platforms
- Accountable for all patch management and products upgrade activities executed by Service Provider to ensure all systems are current
- Managing and migrating on-premises workload and applications to Cloud
- Adopting the best practices of Cloud architecture to support applications
- Orchestrating and automating Cloud-based platforms throughout the organization
- Communicate progress to management and work closely with IT teams to integrate existing structures into Cloud-based systems
- Maintaining the usage of Cloud Services and implementing operational cost control strategies
- Raises and manages Service Request and Change Request to ensure completion of requests
- Participates in the Incident and Problem Management to review and identify the root cause of system incidences and provide resolutions to minimize unplanned system downtime
Minimum Job Requirements
- Minimum 5 years of experience in Cloud Environment and Administration
- Minimum Degree holder with IT background
- Familiar with operating systems Administration such as Windows and Linux
- Familiar with Active Directory, SharePoint, Atlassian, Ansible, Terraform, Bitbucket, PowerShell, Power BI, etc
- Cloud Certification such as Microsoft Azure Administrator, Administering Relational Database on Microsoft Azure and Developing Solutions for Microsoft Azure
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Similar Jobs (3) Manager, Network Services locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days AgoCloud Platform, Consultant locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days AgoManager, IT Service Governance locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days AgoAt AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everybody.
If you believe in developing a better tomorrow, we’d love to hear from you.
#J-18808-LjbffrCloud Platform, Consultant
Posted today
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role We are looking for:
An IT professional responsible for any technological duties associated with Cloud Platform Services, including planning, management, maintenance and support. A person to ensure organization the freedom and flexibility to maximize their flexibility and productivity with technical abilities to perform the migration, as well as the ability to negotiate terms with vendors, ensure security of the data, and implement best practices throughout the process
Roles and Responsibilities Drive, design and deploy dynamically scalable, highly available and fault-tolerant on Cloud Platforms Managing network-related, virtualization, compute, data, or security requirements accordance with company security guidelines on Cloud Platforms Accountable for all patch management and products upgrade activities executed by Service Provider to ensure all systems are current Managing and migrating on-premises workload and applications to Cloud Adopting the best practices of Cloud architecture to support applications Orchestrating and automating Cloud-based platforms throughout the organization Communicate progress to management and work closely with IT teams to integrate existing structures into Cloud-based systems Maintaining the usage of Cloud Services and implementing operational cost control strategies Raises and manages Service Request and Change Request to ensure completion of requests Participates in the Incident and Problem Management to review and identify the root cause of system incidences and provide resolutions to minimize unplanned system downtime Minimum Job Requirements Minimum 5 years of experience in Cloud Environment and Administration Minimum Degree holder with IT background Familiar with operating systems Administration such as Windows and Linux Familiar with Active Directory, SharePoint, Atlassian, Ansible, Terraform, Bitbucket, PowerShell, Power BI, etc Cloud Certification such as Microsoft Azure Administrator, Administering Relational Database on Microsoft Azure and Developing Solutions for Microsoft Azure Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Similar Jobs (3)
Manager, Network Services locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago Cloud Platform, Consultant locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago Manager, IT Service Governance locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everybody. If you believe in developing a better tomorrow, we’d love to hear from you.
#J-18808-Ljbffr
Cloud Solutions Engineer
Posted 3 days ago
Job Viewed
Job Description
This job is for a Cloud Solutions Engineer who troubleshoots and supports cloud technologies, especially for video streaming. You might like this job because you’ll work directly with customers to solve problems and improve services!
- React and respond to automated alarms and perform necessary troubleshooting/analysis.
- Perform necessary on-call escalation for further investigation.
- Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
- Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
- Interface with engineering partner/on-site engineer to fulfil customer function and performance request.
- Develop service FAQs and cases periodically based on service requirements, and share with others.
- Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.
- Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
- Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies.
What we are looking for:
- Diploma and/or Degree in Computer Science, Information Technology or equivalent.
- Required language(s): Mandarin (Speak, Write, Read) and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients .
- Familiar with cloud and networking.
- Programming language such as Python and/ or Golang (Go) would have added advantage.
- Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, real-time communication (web RTC).
- Guidance & training will be provided.
- Fresh grads are welcome to apply.
TCP/IP
AWS CloudFormation
Company Benefits Free flow snacks and beveragesEnjoy yourself at the pantry
Bytecenture Sports ClubMonthly outdoor activities
Clinical Outpatient Reimbursement & Hospitalization InsuranceBytecenture is a global software engineering services and solutions company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using modern technology. With over 500 professionals in 10 countries across South Asia, Europe and Americas, Japan and China, Bytecenture offers expert solutions in cloud, data analytics, embedded software, IoT, AI,.
#J-18808-LjbffrSpecialist Cloud Solutions
Posted 11 days ago
Job Viewed
Job Description
In your new role you will:
- Collaborate closely with internal and external experts to develop the best cloud architecture for our Digital Experience Platform.
- Design the reference architecture for our cloud services and shape the future of digital transformation.
- Analyze and question business requirements and develop innovative solutions for our cloud platform.
- Ensure that our cloud solutions meet the highest standards and guarantee the security and data protection of our customers.
- Analyze and optimize our cloud architecture to prepare it for the challenges of tomorrow.
- Support our internal customers in their digital transformation and help them achieve their goals.
- Work with experts from various fields to develop the best solutions for our customers.
- Foster a culture of innovation, collaboration, and continuous improvement in our Scrum team.
Your Profile
You are best equipped for this task if you have:
- A degree (Bachelor's/Master's) in Computer Science, Software Engineering, or a similar field.
- First experience as Cloud Architect for public cloud infrastructure.
- Good knowledge of cloud computing technologies, automation, and scripting, e.g., with Terraform, enterprise-level blueprints, and network infrastructure.
- Hands-on experience with developing, deploying, and running workloads on Azure, AWS, or GCP.
- Passion for security and privacy topics.
- Excellent communication and analytical skills, as well as strong interpersonal skills to interact with cross-functional global teams tothrive in a fast-paced environment.
- Fluent English language skills in communication and written.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Cloud Solutions Engineer
Posted today
Job Viewed
Job Description
What we are looking for: Diploma and/or Degree in Computer Science, Information Technology or equivalent. Required language(s): Mandarin (Speak, Write, Read) and English. We are seeking candidates proficient in Mandarin to effectively
communicate with Mandarin-speaking clients
. Familiar with cloud and networking. Programming language such as Python and/ or Golang (Go) would have added advantage. Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, real-time communication (web RTC). Guidance & training will be provided. Fresh grads are welcome to apply. Skills
TCP/IP AWS CloudFormation Company Benefits
Free flow snacks and beverages
Enjoy yourself at the pantry Bytecenture Sports Club
Monthly outdoor activities Clinical Outpatient Reimbursement & Hospitalization Insurance
Bytecenture is a global software engineering services and solutions company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using modern technology. With over 500 professionals in 10 countries across South Asia, Europe and Americas, Japan and China, Bytecenture offers expert solutions in cloud, data analytics, embedded software, IoT, AI,.
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SAP BTP Cloud Integration Consultant
Posted 3 days ago
Job Viewed
Job Description
EDV Werke is looking for a SAP BTP Cloud Integration Consultant
Working Model: Hybrid – Kuala Lumpur
Form of cooperation: B2B Contract
Key Responsibilities:
- Integration Design & Development – Design, develop, and maintain integrations using SAP Cloud Platform Integration (CPI), ensuring secure and efficient data flow across systems.
- API Management – Build, configure, and manage APIs using SAP API Management, implementing security protocols such as OAuth, SAML, JWT, certificates, roles, and authorizations.
- Security Implementation – Apply integration security concepts and best practices to protect data and ensure compliance across integrations.
- Monitoring & Reporting – Develop and maintain API monitoring, including performance tracking, usage statistics, and error logging.
- Collaboration with Stakeholders – Work closely with business and technical teams to gather integration requirements, provide guidance, and ensure alignment with project objectives.
- Troubleshooting & Optimization – Support troubleshooting of existing integrations, optimize performance, and ensure reliability of data flows.
- Hybrid/Global Project Support – Operate effectively in hybrid or global project environments, coordinating with distributed teams.
- Communication Skills – Strong English communication skills to engage with international teams, business users, and technical stakeholders.
Must-Have Skills:
- SAP CPI & API Management Expertise – Hands-on experience with SAP Cloud Integration and SAP API Management development.
- Integration Security Knowledge – Solid understanding of integration security concepts and best practices.
- Professional Experience – Around 3 years of experience in integration development projects.
- Collaboration in Global Projects – Ability to work in hybrid or multinational project setups effectively.
- Strong Communication – Advanced English communication skills for clear stakeholder interaction.
Nice-to-Have Skills:
- SAP S/4HANA Public Cloud Integration – Experience integrating SAP BTP with SAP S/4HANA Public Cloud.
- Business Process Knowledge – Familiarity with SAP processes such as Order-to-Cash (O2C) and Procure-to-Pay (P2P).
- Multinational Project Experience – Previous exposure to multinational or regional SAP integration projects.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for professional development and advancement.
- Dynamic and collaborative work environment.
Senior Genesys Cloud CX Consultant
Posted 11 days ago
Job Viewed
Job Description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.
Language Requirement :
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.
10-Minute Mandarin Language Test:
Responsibilities:
- Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
- Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
- Customize and integrate IVRs and data sources within the Genesys Cloud platform.
- Drive migrations from legacy environments to Genesys Cloud.
- Configure and manage queues and skills in Genesys Cloud.
- Provide technical expertise and support for Genesys Cloud implementations and integrations.
- Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
- Collaborate with clients to gather requirements and design solutions that meet their needs.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Maintain clear and effective communication with stakeholders and provide regular updates on project status.
- Generate technical documentation: Visio callflow diagrams, API specs, deployment plans.
- 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing.
- Fluent English and Mandarin written and spoken level.
- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently covering client-facing expert role.
Nice to have:
- Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
- Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).
We offer:
- The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
- A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
- Diversity and Empowerment : thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
- A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
#J-18808-LjbffrSenior Genesys Cloud CX Consultant
Posted 11 days ago
Job Viewed
Job Description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.
Language Requirement :
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.
10-Minute Mandarin Language Test:
Responsibilities:
- Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
- Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
- Customize and integrate IVRs and data sources within the Genesys Cloud platform.
- Drive migrations from legacy environments to Genesys Cloud.
- Configure and manage queues and skills in Genesys Cloud.
- Provide technical expertise and support for Genesys Cloud implementations and integrations.
- Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
- Collaborate with clients to gather requirements and design solutions that meet their needs.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Maintain clear and effective communication with stakeholders and provide regular updates on project status.
- Generate technical documentation: Visio callflow diagrams, API specs, deployment plans.
- 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing.
- Fluent English and Mandarin written and spoken level.
- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently covering client-facing expert role.
Nice to have:
- Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
- Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).
We offer:
- The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
- A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
- Diversity and Empowerment : thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
- A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
#J-18808-Ljbffr