9 Clinical Support jobs in Malaysia

Clinical Technical Support Specialist page is loaded Clinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. Job Overview & Purpose The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols. This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand. Accountabilities

Accountability 1 Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases. Conducts and performs product integrity tests for difficult case management in countries. Key Responsibilities: Clinical & Technical Support: Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care. Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution. Assist with complaints management by accurately documenting issues and contributing to root cause analyses. Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution. Coordinate with the customer services team to maintain consistency and excellence in service delivery. Support integrity testing processes. Training & Education:

Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio. Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education. Team Job

Individual contributor: Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

Familiarity with troubleshooting clinical equipment and implant-related software.

Strong ability to meet tight timelines and manage high-demand situations effectively.

Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

Ability to follow established protocols and enforce requirements effectively. Excellent communication skills, with the ability to explain complex

technical information clearly and concisely.

Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

Familiarity with Cochlear’s implant portfolio is a bonus.

Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education Bachelor of Audiology or above Languages English - Fluent (Required) Urdu - Fluent (Preferred) Work Experience 3 years hands-on experience managing cochlear implant patients preferred. Previous experience in customer support or technical support roles is a bonus. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Project Manager (Clinical Trial Support) Project Manager (Clinical Trial Support)

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Zuellig Pharma

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

• Responsible for clinical trial supply project delivery and quality for strong financial performance & customer satisfaction, in accordance with Clinical Trial Support’s guidelines, SOPs and practices.
• Lead or support process improvement initiatives driven by Global Project Management Department
• Communicate effectively and efficiently with clients, external and internal stakeholders
• Global/ Regional projects could be across several countries in Asia Pac and possibly include collaborating with partner depots in Europe, North America and other regions

What You’ll Do:

Project Management

• Operational delivery and reporting of awarded studies.
• Project delivery is achieved through collaboration with multiple parties including but not limited to client, client's CRO/vendors, sponsor, ZP depots, partner depots, Account Managers, Proposals, Contracts, Clinical Sourcing, Global Operations, Finance, Legal and Compliance colleagues.

Contract Management, Budget Control and Monthly Billing

• Manage project contracts (client work orders, partner depot work orders, change orders etc) and project budgets.
• Ensure accurate and timely invoicing for client and vendor billings
• Participate in the monthly billing process for all projects

Client Management

• Account management of own projects or oversight of projects on assigned client accounts (if any)
• Review of DPIs written by other Project Managers (global/ regional/ local)

Guidelines/SOPs

• Adhere to applicable company Guidelines and SOPs. Maintain good knowledge of Good Manufacturing Practice (GMP), Good Storage Distribution Practice (GSDP), Good Documentation Practice (GDP), Data Integrity Policy, Good Clinical Practice (GCP) concepts and Data Integrity Policy.

Development of the Global PM Department and Continuous Process Improvement

• Lead multiple projects independently
• Lead and contribute to Process Improvement Initiatives
• Train, mentor and provide supervision to new/junior staff including training, development and input for performance review

What will make you successful:

Must-Have:

• Minimum degree holder with Science or equivalent qualifications, knowledge in Clinical Trial Supply chain management
• Preferably with PMI PMP or equivalent certification or working towards one
• Preferably with 3-4 years of experience of managing regional projects or projects across a few countries
• Effectively bilingual in English and Mandarin

Advantage to Have:

• Good inter-personal and communication skills
• Good collaboration skills, able to work in a matrix organisation
• High execution and decision-making skills, including prioritization skills
• Self-motivated and resourceful
• Ability to innovate
• Good coaching, mentoring and supervisory skills

What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management
• Industries Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Hospitals and Health Care

Referrals increase your chances of interviewing at Zuellig Pharma by 2x

Sign in to set job alerts for “Project Manager” roles.

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Expression of Interest: Strategic Project Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Project Manager - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kota Damansara, Selangor, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role : PatientCare Program Officer works within the PatientCare team to provide and execute administrative duties related to program enrolment and management. You are expected to engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.

Expectations of the Role:

• Provision of personalised patient case management and ensuring patients is submitting relevant program document on a timely basis
• Answering of inbound calls or outbound calls and attend to FAQ-related enquiries
• Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
• Ensure that all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
• Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
• Preparing of periodic or ad hoc program reports
• Proactively sharing of information among team members to enhance existing services to patients
• Be prepared to back up other team members to ensure enough covering for daily operations
• Deliver any other duties as assigned by the Operations Manager

Attributes Required:

Must-Have:

• Nursing or related medical / science or community nursing / support background is preferred.
• Fresh graduates are welcome to apply

Advantage to Have:

• Related healthcare/customer service industrial attachment/working experience is preferred.
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider and Customer Service
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Zuellig Pharma by 2x

Get notified about new Program Specialist jobs in Shah Alam, Selangor, Malaysia .

Kota Damansara, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kota Damansara, Selangor, Malaysia 15 hours ago

Operation Assistant - Consent Team (Open for graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

INTERNSHIP / PART TIMER FOR PROFESSIONAL DEVELOPMENT DEPARTMENT

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Patient Assistance Program Partner (Contract Role) Remote Scheduler - Indonesian Speaker in Malaysia Project Administrator (Expression Of Interest)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 14 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

ERP Oilfield Services Program (Malaysia)

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Puchong, Selangor, Malaysia MYR3,000.00-MYR4,500.00 2 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

T&T Associate - Travel Admin Officer (Term-Hire) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

#J-18808-Ljbffr

As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases.

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

What we offer

Healthy life-work balance

When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.

Hybrid working & flexibility

Personal growth and career advancement

Team building

Innovation is key

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid

Share on:

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Curious to learn more about this position?

Reach out to our team to get the answers to your questions.

#J-18808-Ljbffr

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Medical Customer Support Engineer role at Materialise

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Customer Support Engineer role at Materialise

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

What you will do

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance
  
  
  

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate-level position
• CV in English

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development and Printing Services

Referrals increase your chances of interviewing at Materialise by 2x

Get notified about new Customer Support Engineer jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Technical Service Representative/Assistant Service Engineer/Service Engineer

Petaling Jaya, Selangor, Malaysia 8 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 8 months ago

Petaling Jaya, Selangor, Malaysia 4 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 1 month ago

Petaling Jaya, Selangor, Malaysia 5 months ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Technical Support Engineer (H/F) - AIRBUS HELICOPTERS MALAYSIA SDN. BHD.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Engineer (Angio/ CT scan / MRI)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases. Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance What we offer

Healthy life-work balance When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony. Hybrid working & flexibility Personal growth and career advancement Team building Innovation is key Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Share on: Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. Curious to learn more about this position? Reach out to our team to get the answers to your questions.

#J-18808-Ljbffr

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Medical Customer Support Engineer

role at

Materialise Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Customer Support Engineer

role at

Materialise Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

What you will do

Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Associate-level position CV in English Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development and Printing Services Referrals increase your chances of interviewing at Materialise by 2x Get notified about new Customer Support Engineer jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Technical Service Representative/Assistant Service Engineer/Service Engineer

Petaling Jaya, Selangor, Malaysia 8 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 5 months ago KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago Technical Support Engineer (H/F) - AIRBUS HELICOPTERS MALAYSIA SDN. BHD.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Engineer (Angio/ CT scan / MRI)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr