20 Clinical Assistance jobs in Malaysia

Clinical Technical Support Specialist

Kuala Lumpur, Kuala Lumpur Cochlear Limited

Posted 3 days ago

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Job Description

Clinical Technical Support Specialist page is loadedClinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Job Overview & Purpose

The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols.

This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand.

Accountabilities

Accountability 1

  • Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases.
  • Conducts and performs product integrity tests for difficult case management in countries.

Key Responsibilities:

Clinical & Technical Support:

  • Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care.
  • Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution.
  • Assist with complaints management by accurately documenting issues and contributing to root cause analyses.
  • Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution.
  • Coordinate with the customer services team to maintain consistency and excellence in service delivery.
  • Support integrity testing processes.
Training & Education:
  • Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio.
  • Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education.
Team Job

Individual contributor:

  • Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills

  • Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

  • Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

  • Familiarity with troubleshooting clinical equipment and implant-related software.

  • Strong ability to meet tight timelines and manage high-demand situations effectively.

  • Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

  • Ability to follow established protocols and enforce requirements effectively.

    Excellent communication skills, with the ability to explain complex

  • technical information clearly and concisely.

  • Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

  • Familiarity with Cochlear’s implant portfolio is a bonus.

  • Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education

  • Bachelor of Audiology or above

Languages

  • English - Fluent (Required)
  • Urdu - Fluent (Preferred)

Work Experience

3 years hands-on experience managing cochlear implant patients preferred.

Previous experience in customer support or technical support roles is a bonus.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

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Clinical Technical Support Specialist

Kuala Lumpur, Kuala Lumpur Cochlear Limited

Posted 1 day ago

Job Viewed

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Job Description

Clinical Technical Support Specialist page is loaded Clinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. Job Overview & Purpose The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols. This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand. Accountabilities

Accountability 1 Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases. Conducts and performs product integrity tests for difficult case management in countries. Key Responsibilities: Clinical & Technical Support: Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care. Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution. Assist with complaints management by accurately documenting issues and contributing to root cause analyses. Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution. Coordinate with the customer services team to maintain consistency and excellence in service delivery. Support integrity testing processes. Training & Education:

Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio. Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education. Team Job

Individual contributor: Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

Familiarity with troubleshooting clinical equipment and implant-related software.

Strong ability to meet tight timelines and manage high-demand situations effectively.

Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

Ability to follow established protocols and enforce requirements effectively. Excellent communication skills, with the ability to explain complex

technical information clearly and concisely.

Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

Familiarity with Cochlear’s implant portfolio is a bonus.

Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education Bachelor of Audiology or above Languages English - Fluent (Required) Urdu - Fluent (Preferred) Work Experience 3 years hands-on experience managing cochlear implant patients preferred. Previous experience in customer support or technical support roles is a bonus. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

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This advertiser has chosen not to accept applicants from your region.

Project Manager (Clinical Trial Support)

Shah Alam, Selangor Zuellig Pharma

Posted 3 days ago

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Job Description

Project Manager (Clinical Trial Support) Project Manager (Clinical Trial Support)

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Direct message the job poster from Zuellig Pharma

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

  • Responsible for clinical trial supply project delivery and quality for strong financial performance & customer satisfaction, in accordance with Clinical Trial Support’s guidelines, SOPs and practices.
  • Lead or support process improvement initiatives driven by Global Project Management Department
  • Communicate effectively and efficiently with clients, external and internal stakeholders
  • Global/ Regional projects could be across several countries in Asia Pac and possibly include collaborating with partner depots in Europe, North America and other regions

What You’ll Do:

Project Management

  • Operational delivery and reporting of awarded studies.
  • Project delivery is achieved through collaboration with multiple parties including but not limited to client, client's CRO/vendors, sponsor, ZP depots, partner depots, Account Managers, Proposals, Contracts, Clinical Sourcing, Global Operations, Finance, Legal and Compliance colleagues.

Contract Management, Budget Control and Monthly Billing

  • Manage project contracts (client work orders, partner depot work orders, change orders etc) and project budgets.
  • Ensure accurate and timely invoicing for client and vendor billings
  • Participate in the monthly billing process for all projects

Client Management

  • Account management of own projects or oversight of projects on assigned client accounts (if any)
  • Review of DPIs written by other Project Managers (global/ regional/ local)

Guidelines/SOPs

  • Adhere to applicable company Guidelines and SOPs. Maintain good knowledge of Good Manufacturing Practice (GMP), Good Storage Distribution Practice (GSDP), Good Documentation Practice (GDP), Data Integrity Policy, Good Clinical Practice (GCP) concepts and Data Integrity Policy.

Development of the Global PM Department and Continuous Process Improvement

  • Lead multiple projects independently
  • Lead and contribute to Process Improvement Initiatives
  • Train, mentor and provide supervision to new/junior staff including training, development and input for performance review

What will make you successful:

Must-Have:

  • Minimum degree holder with Science or equivalent qualifications, knowledge in Clinical Trial Supply chain management
  • Preferably with PMI PMP or equivalent certification or working towards one
  • Preferably with 3-4 years of experience of managing regional projects or projects across a few countries
  • Effectively bilingual in English and Mandarin

Advantage to Have:

  • Good inter-personal and communication skills
  • Good collaboration skills, able to work in a matrix organisation
  • High execution and decision-making skills, including prioritization skills
  • Self-motivated and resourceful
  • Ability to innovate
  • Good coaching, mentoring and supervisory skills

What we offer:

  • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
  • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
  • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
  • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
  • Our Total Rewards program is designed to support your overall well-being in every aspect.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management
  • Industries Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Hospitals and Health Care

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Program Officer (Patient Care)

Shah Alam, Selangor Zuellig Pharma

Posted 3 days ago

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Job Description

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role : PatientCare Program Officer works within the PatientCare team to provide and execute administrative duties related to program enrolment and management. You are expected to engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.

Expectations of the Role:

  • Provision of personalised patient case management and ensuring patients is submitting relevant program document on a timely basis
  • Answering of inbound calls or outbound calls and attend to FAQ-related enquiries
  • Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
  • Ensure that all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
  • Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
  • Preparing of periodic or ad hoc program reports
  • Proactively sharing of information among team members to enhance existing services to patients
  • Be prepared to back up other team members to ensure enough covering for daily operations
  • Deliver any other duties as assigned by the Operations Manager

Attributes Required:

Must-Have:

  • Nursing or related medical / science or community nursing / support background is preferred.
  • Fresh graduates are welcome to apply

Advantage to Have:

  • Related healthcare/customer service industrial attachment/working experience is preferred.
  • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
  • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
  • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
  • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
  • Our Total Rewards program is designed to support your overall well-being in every aspect.
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
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  • Industries Pharmaceutical Manufacturing

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Patient Care Coordinator (Malaysia)

Kuala Lumpur, Kuala Lumpur Axios International

Posted 17 days ago

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Job Description

Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

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Certified Medical Assistant

Borland Groover

Posted 3 days ago

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Job Description

Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!

POSITION SUMMARY

The Certified Medical Assistant (CMA) at Borland Groover coordinates patient care under the provider's direction, including direct and indirect patient care, patient/family education, and care transition. The CMA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice.

ESSENTIAL JOB FUNCTIONS

  • Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
  • Drives customer service initiatives by creating and owning the patient experience.
  • Pre-check charts for patients to be seen in the office, making sure all results/records are present for review.
  • Assist provider with physical examinations on patients as needed.
  • Participates in patient treatment regimen, including administering medications (under the order of a physician).
  • Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner.
  • Review instructions for medications and diet with patients.
  • Send referrals to other physicians. Examples: surgeons, Hematology, Oncology, etc.
  • Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation.
  • Administer and document vaccines according to the provider’s order.
  • Maintain accurate documentation, including but not limited to clinical notes on electronic health records.
  • Process all prescription refills and authorization under the direction of the provider. Document in the electronic health record.
  • Covers other clinical team members as needed and may require phone call coverage or clinic coverage, which may include some travel to other offices.
  • Send physicians’ procedures and hospital lists to the coding/hospital desk.
  • Check charts at the end of the day to make sure that everything has been completed/scheduled and signed off.
  • This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
  • Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
  • Review and process PAQ/Clinical Tasks as directed by your provider.
  • Place recalls at the provider's discretion.
  • Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead.
ADDITIONAL RESPONSIBILITIES
  • Provide/Educate prep information for each Direct Access procedure (DAP) and procedure recall patients.
  • Stock and clean exam rooms.
  • Must follow the organization’s Code of Conduct.
  • Performs other related duties as assigned.
COMPETENCIES
  • Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
  • Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.
  • Compassion - Exhibits empathy and a desire to take action to address the patient’s needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others.
  • Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.
  • Collaboration - Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care.
GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Strong customer service skills with both patients and other departments within the practice.
  • Ability to maintain confidentiality and communicate in person, by phone, or in writing.
  • Ability to work independently and in a team environment.
  • Competency in Microsoft Office, EMR, and other medical software.
  • Ability to communicate effectively with physicians and staff both verbally and in writing.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Ability to handle patient issues in a tactful and professional manner.
  • Ability to communicate in English.
EDUCATION AND EXPERIENCE
  • Previous GI experience preferred.
  • High School diploma or equivalent required.
  • Active Certified Medical Assistant Certification is preferred but not required.
  • Must possess BLS certification or have the ability to obtain certification within 90 days.
  • At least 1 year of experience working with patients in either a hospital or office setting is preferred.
  • Formal completion of a medical assistant program or associate degree in medical assisting preferred.
PHYSICAL REQUIREMENTS

Physical Demands

  • Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
  • Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
  • Walking: Must be able to access and navigate each department at the organization’s facilities: essential
  • Pushing/Pulling: marginal
  • Repetitive motion: marginal
  • Reaching: marginal
Emotional Demands
  • Intense customer interaction: essential
Mental/Sensory Demands
  • Health Insurance
  • Vision Insurance
  • 401K Retirement Plan
  • Life Insurance
  • Short- and Long-term disability
  • Profit Sharing
  • Supplemental Insurance
  • Education and Tuition Reimbursement funding
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Paid Holidays
IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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Certified Medical Assistant

Butterworth, Pulau Pinang Borland Groover

Posted 1 day ago

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Job Description

Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team! POSITION SUMMARY The Certified Medical Assistant (CMA) at Borland Groover coordinates patient care under the provider's direction, including direct and indirect patient care, patient/family education, and care transition. The CMA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice. ESSENTIAL JOB FUNCTIONS Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies. Drives customer service initiatives by creating and owning the patient experience. Pre-check charts for patients to be seen in the office, making sure all results/records are present for review. Assist provider with physical examinations on patients as needed. Participates in patient treatment regimen, including administering medications (under the order of a physician). Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner. Review instructions for medications and diet with patients. Send referrals to other physicians. Examples: surgeons, Hematology, Oncology, etc. Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation. Administer and document vaccines according to the provider’s order. Maintain accurate documentation, including but not limited to clinical notes on electronic health records. Process all prescription refills and authorization under the direction of the provider. Document in the electronic health record. Covers other clinical team members as needed and may require phone call coverage or clinic coverage, which may include some travel to other offices. Send physicians’ procedures and hospital lists to the coding/hospital desk. Check charts at the end of the day to make sure that everything has been completed/scheduled and signed off. This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected. Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.). Review and process PAQ/Clinical Tasks as directed by your provider. Place recalls at the provider's discretion. Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead. ADDITIONAL RESPONSIBILITIES

Provide/Educate prep information for each Direct Access procedure (DAP) and procedure recall patients. Stock and clean exam rooms. Must follow the organization’s Code of Conduct. Performs other related duties as assigned. COMPETENCIES

Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods. Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery. Compassion - Exhibits empathy and a desire to take action to address the patient’s needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others. Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines. Collaboration - Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care. GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Strong customer service skills with both patients and other departments within the practice. Ability to maintain confidentiality and communicate in person, by phone, or in writing. Ability to work independently and in a team environment. Competency in Microsoft Office, EMR, and other medical software. Ability to communicate effectively with physicians and staff both verbally and in writing. Ability to handle multiple tasks in a fast-paced environment. Ability to handle patient issues in a tactful and professional manner. Ability to communicate in English. EDUCATION AND EXPERIENCE

Previous GI experience preferred. High School diploma or equivalent required. Active Certified Medical Assistant Certification is preferred but not required. Must possess BLS certification or have the ability to obtain certification within 90 days. At least 1 year of experience working with patients in either a hospital or office setting is preferred. Formal completion of a medical assistant program or associate degree in medical assisting preferred. PHYSICAL REQUIREMENTS

Physical Demands Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential Walking: Must be able to access and navigate each department at the organization’s facilities: essential Pushing/Pulling: marginal Repetitive motion: marginal Reaching: marginal Emotional Demands

Intense customer interaction: essential Mental/Sensory Demands

Health Insurance Vision Insurance 401K Retirement Plan Life Insurance Short- and Long-term disability Profit Sharing Supplemental Insurance Education and Tuition Reimbursement funding Employee Assistance Program (EAP) Paid Time Off (PTO) Paid Holidays IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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(1622) Certified Medical Assistant

George Town Bluebonnet Trails Community MHMR Center

Posted 3 days ago

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Job Description

Under the supervision of a registered nurse and the direction of physicians, the certified medical assistant will:

  1. Complete vital signs and record information in electronic medical records.
  2. Obtain discharge records and other significant authorizations to disclose, stage medication consents, and obtain medication authorizations to ensure no lapse in prescriptions.
  3. Gather and provide pertinent medical information to the RN or Provider.
  4. Collect specimens for urine drug screens, genetic testing swabs, pregnancy testing, and order medications from local pharmacies.
  5. Perform injections and venipuncture with nursing supervision.
  6. Service all Crisis programs including Extended Observation Unit, Crisis Residential Unit, Long Term Transitional Center, Medication Assisted Treatment, and Primary Care.

This position requires knowledge of person-centered care, efficient clinic flow, and working with individuals with severe mental health challenges, including awareness of psychotherapeutic medications. Collaboration with team members and providing feedback to physicians, nurses, and supervisors are essential. The role may also include cross-training for clerical, financial, and office duties, as well as medication pickups from pharmacies.

Location: San Gabriel Crisis Center

Why join our team?

BTCS values its team members and offers competitive salaries, benefits, and leave. Benefits include:

  • Medical, dental, and vision insurance starting after 60 days.
  • Prescription discounts.
  • Flexible Spending Accounts.
  • Retirement plans with employer matches.
  • Sponsored insurance options including life and disability.
  • Family and Medical Leave, Employee Assistance Program, and professional development opportunities.
  • Additional perks such as referral awards, licensure support, and educational leave.

Credentials:

  • High school diploma, CMA certification, and 6 months experience required.
  • Preferred: Bilingual in Spanish, 2+ years experience in behavioral health outpatient, inpatient, or residential settings.

Address: 1009 North Georgetown Street, Round Rock, TX 78664

Note: The organization complies with Title VI of the Civil Rights Act. Our Title VI Plan is available online.

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(1622) Certified Medical Assistant

George Town Bluebonnet Trails Community MHMR Center

Posted 1 day ago

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Job Description

Under the supervision of a registered nurse and the direction of physicians, the certified medical assistant will: Complete vital signs and record information in electronic medical records. Obtain discharge records and other significant authorizations to disclose, stage medication consents, and obtain medication authorizations to ensure no lapse in prescriptions. Gather and provide pertinent medical information to the RN or Provider. Collect specimens for urine drug screens, genetic testing swabs, pregnancy testing, and order medications from local pharmacies. Perform injections and venipuncture with nursing supervision. Service all Crisis programs including Extended Observation Unit, Crisis Residential Unit, Long Term Transitional Center, Medication Assisted Treatment, and Primary Care. This position requires knowledge of person-centered care, efficient clinic flow, and working with individuals with severe mental health challenges, including awareness of psychotherapeutic medications. Collaboration with team members and providing feedback to physicians, nurses, and supervisors are essential. The role may also include cross-training for clerical, financial, and office duties, as well as medication pickups from pharmacies. Location: San Gabriel Crisis Center Why join our team? BTCS values its team members and offers competitive salaries, benefits, and leave. Benefits include: Medical, dental, and vision insurance starting after 60 days. Prescription discounts. Flexible Spending Accounts. Retirement plans with employer matches. Sponsored insurance options including life and disability. Family and Medical Leave, Employee Assistance Program, and professional development opportunities. Additional perks such as referral awards, licensure support, and educational leave. Credentials: High school diploma, CMA certification, and 6 months experience required. Preferred: Bilingual in Spanish, 2+ years experience in behavioral health outpatient, inpatient, or residential settings. Address: 1009 North Georgetown Street, Round Rock, TX 78664 Note: The organization complies with Title VI of the Civil Rights Act. Our Title VI Plan is available online.

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Nurse (Staff Nurse/Medical Assistant)

Kuala Lumpur, Kuala Lumpur Diaverum AB

Posted 4 days ago

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Job Description

We are looking for Hemodialysis Nurse (Post Basic/Non-Post Basic) for our Clinical department in multiple locations: Subang Jaya, Kota Damansara & Sri Petaling.

Diaverum is a leading global provider in renal care services with focus on enhancing the life of renal care patients – enabling them to live a fulfilling life.

Our experience in renal care dates back more than 25 years and we have been at the forefront of the industry ever since. Operations currently span 24 countries with over 14,000 motivated employees who serve a patient base of more than 40,000 individuals. Please find more information about Diaverum at Grow with us!

  • Permanent full time
  • 6 days (Monday to Saturday including Public Holidays) rotating shift work

Responsibilities:

  1. For Head Nurse: must be able to lead a team of nurses.
  2. Wash, maintain and store all dialysis equipment safely.
  3. Ensure that all supplies and equipment are available for use at all times.
  4. Maintain a clean and safe environment within the dialysis centre.
  5. Participate as a member of the team in carrying out haemodialysis procedures.
  6. Able to perform needling of A-V fistulas, A-V graft for initiating haemodialysis process.
  7. Responsible that all dialysis equipment is safe, complete and fully operational before, during and after each use, including cleaning dialysis machine surface, work table and dialysis chair with appropriate disinfectant after each use.
  8. Responsible to monitor and record patient’s vital signs during treatment and report any abnormality to staff in charge.
  9. Assist other staff and doctors during treatment and examination of patients on treatment.
  10. Perform other duties as assigned by Head Nurse.

Requirements:

  1. Minimum 2-4 years of related experience.
  2. Diploma/ Degree in Nursing or equivalent.
  3. Registered with Malaysia Nursing board.
  4. Qualification in Post Basic Perioperative is an added advantage.
  5. Experience in renal care will be an added advantage.
  6. Must be able to commit to rotating shifts.
  • Outpatient medical expenses coverage.
  • Group Insurance (Hospitalization & Surgical, Term Life & Personal Accident).
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