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Join to apply for the Clinical Specialist, ROSA role at Zimmer Biomet

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What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the ROSATM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSATM users and facilitate ROSATM product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSATM stakeholders
• Works closely with ZBI Coordinator – ROSATM to ensure Med-Ed programs are executed flawlessly
  
  

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed
  
  

• B.Sc. or M.Sc. in Engineering or Science or Nursing background
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems
  
  

• Up to 80%; as and when required

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Health Care Provider
• Industries Medical Equipment Manufacturing

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What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the ROSA^TM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA^TM system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSA^TM users and facilitate ROSA^TM product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSA^TM stakeholders
• Works closely with ZBI Coordinator – ROSA^TM to ensure Med-Ed programs are executed flawlessly

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed

Your Background

• B.Sc. or M.Sc. in Engineering or Science or Nursing background
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems

Travel Expectations

• Up to 80%; as and when required

• Salary Range MYR 3,000 - 3,999
• Country Malaysia

• Manage queries from internal and external customers and provide technical support to any problems encountered by users.
• Conduct instrument installation or refresher training.
• Plan, organize and conduct courses/seminar/workshop on products for customers.
• Work with the relevant sales person to meet the sales team’s demonstration commitments.
• Provide technical training to sales representatives and collaborate with them in developing and planning of sales & marketing related activities.
• Maintain an in-depth and current knowledge of the users’ application needs.
• Provide regular feedback and reports on market and competitive situations to Sales Managers/Product Support Manager.
• Prepare weekly activities report to the Supervisor when required.
• Comply with ISO quality management system requirements.
• Perform other related duties and responsibilities as may be required from the Superior from time to time.

• Bachelor's degree (Master’s degree is a plus) in Biomedical Sciences or Medical Laboratory Technology, with a minimum of 1-2 years of working experience in the application support field, clinical laboratory or related.
• Good understanding of current medical laboratory methodologies, protocols and QC will be an advantage.
• Preferably with 1-2 years in the lab/application support field.
• Effective communication skills to articulate technical and product information clearly to both internal and external customers.
• Responsible, independent, well-organized and a good team member.
• Able to base in Penang.
• Possess own transport and willing to travel; allowance is given accordingly.

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Position Summary

The Senior Clinical Specialist will work closely with in-country sales personnel and play an important role in leading the execution of in-country clinical programs and ensure they are aligned to the region. The Senior Clinical Specialist duties include traveling to healthcare facilities, introducing products to medical professionals, and training users on product functionalities. The Senior Clinical Specialist is expected to play the role of the clinical ambassador for the company and its products, building successful partnership with related medical/nursing societies and key opinion leaders in the field, to understand and talk to the details and nuances from a clinical perspective to external and internal customers.

• To conduct educational activities such as workshops, seminars, conferences, symposiums etc. for Healthcare Professionals (HCPs)

• Provide technical assistance to HCPs at hospitals, clinics and other healthcare facilities

• Assess and evaluate customer requirements, identify appropriate products and develop solutions to meet those requirements

• Provide feedback of field activity to Sales and Marketing personnel

• Conduct regular performance evaluations of assigned accounts and communicate results to relevant personnel

• Work closely with Marketing, Engineering, Regulatory Affairs, Quality Control, Customer Service and Distribution to achieve departmental objectives

• Provide input during new product development process

• Provide technical advice via telephone, fax, email, etc.

• Serve as liaison between marketing, engineering and regulatory functions

• Develop strong relationships internally and externally

Key Responsibilities

• Help develop and design strategic education programs in support of business objectives and strategies.

• Conduct clinical assessments, training needs analysis, in-service training and other special training programs in targeted hospitals to achieve product conversion and maintenance.

• Establish and maintain good relationships with key influencers, opinion leaders and professional organizations necessary to achieve BD's positive corporate image and market objectives.

• Develop and maintain the product knowledge competency of associates and distributor teams through periodic clinically relevant product training and refresher training programs.

• Represent the company in conventions and exhibitions.

• Provide strategic and technical inputs to aid short and long-term portfolio and business plans.

• Perform other tasks that may be assigned from time to time.

Qualifications

• Bachelor’s degree in nursing or any Allied Health Science course

• Master's degree graduate in nursing or education or management (optional)

• At least 3 years of experience in a similar role preferably within the medical device industry

• Excellent communication skills – written and verbal

• Strong organizational skills

• Ability to plan and execute multiple tasks simultaneously while meeting established deadlines

• Highly flexible and adaptable to changing priorities

• Knowledgeable in MS Office applications like Word, Excel, PowerPoint, Outlook, Teams, Sharepoint, OneDrive, Skype, Zoom, Google Drive, Gmail, Docs, Sheets, Slides, Sites, Calendar, Keep, Chat, Meet

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.