55 Clinical Manager jobs in Malaysia

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a renowned multinational aesthetic and beauty equipment manufacturers to hire a Clinical Manager. This role is ideal for someone with a clinical background who thrives on educating and supporting professionals in the use of cutting-edge aesthetic technologies.

Job Responsibilities: * Conduct product demonstrations and hands-on training for new and existing clients * Deliver ongoing clinical education and post-sales support to ensure client success * Collaborate with the sales team to provide technical expertise during pre and post-sale processes * Monitor client usage and provide feedback to optimize clinical outcomes * Keep up-to-date with industry trends, clinical practices, and competitive products

Job Requirements: * Bachelor's Degree in Nursing, Biomedical Science, or a related healthcare field * Strong presentation and communication skills * Prior experience in the medical aesthetics or device industry is an advantage * Comfortable with travel and hands-on client support * Proactive, independent, and customer-focused

#J-18808-Ljbffr

Job Title
Clinical Manager Cardiology Ultrasound APAC

Job Description
The Clinical Product Manager is responsible for leading the creation of value propositions aligned with clinical needs through competitive analysis and scientific research. They oversee clinical roadmaps and endorsement strategies for successful product launches, working with minimal supervision. The role manages competitive intelligence on clinical and technological developments, analyzing trends and competitor activities to inform strategic decisions and maintain industry leadership. It drives endorsement strategies for New Product Introductions (NPI), collaborates on integrating new solutions into the portfolio, and guides the development of value propositions that meet clinical and market demands. The role involves analyzing data and interpreting clinical imaging to support treatment planning and product development.

Your role:

1. Conduct comprehensive competitive intelligence in the clinical domain, analyzing market trends, competitor activities, and emerging technologies to inform strategic decisions.
2. Implement endorsement strategies for NPI launches, contributing to feature design, costing, pricing, and training materials with input from CPMs.
3. Support regional marketing and sales teams with product and market knowledge as a subject matter expert.
4. Coordinate the dissemination of clinical evidence and lead the selection of engagement events to enhance clinical development and business growth.
5. Analyze clinical trends, technical possibilities, and market segmentation to develop and maintain healthcare development and clinical roadmaps.
6. Develop functional specifications and prioritize features to meet customer needs, ensuring solutions are designed according to user requirements.
7. Contribute to the development of value propositions aligned with clinical needs and market demands.
8. Leverage clinical research, studies, and feasibility analyses to support innovation and competitive positioning.
9. Interpret clinical imaging data to inform treatment planning, product development, and generate clinical evidence through white papers and case studies.
10. Address mid-complexity problems by data analysis, evaluating factors, and collaborating with internal and external experts.

You're the right fit if:

• Bachelor's or Master's Degree in Business, Healthcare, Medical Technology, or related fields.
• Minimum 5 years (Bachelor's) or 3 years (Master's) experience in Healthcare Technology, Product Management, Medical Sales, or Clinical Marketing.
• Ability to analyze market trends and apply insights to commercial strategies.
• Skills in stakeholder collaboration and influence, working across boundaries to maximize value.
• Customer and quality-focused mindset.

How We Work Together

We believe in working better together. Office-based teams are expected to work in-person at least 3 days a week.

About Philips

We are a health technology company committed to ensuring access to quality healthcare for all. Join us in making a difference.

• Learn more about our business.
• Discover our history.
• Learn about our purpose.

If you're interested and meet many of the requirements, we encourage you to apply. You might be the right fit for this or other roles at Philips. Explore our impact-driven culture here.

#J-18808-Ljbffr

Clinical Manager Cardiology Ultrasound APAC Join or sign in to find your next job

Join to apply for the Clinical Manager Cardiology Ultrasound APAC role at Philips

Clinical Manager Cardiology Ultrasound APAC

2 weeks ago Be among the first 25 applicants

Join to apply for the Clinical Manager Cardiology Ultrasound APAC role at Philips

Job Title
Clinical Manager Cardiology Ultrasound APAC

Job Description

The Clinical Product Manager is responsible for spearheading the creation of value propositions, aligning them with clinical needs from competitive analysis and scientic research, while overseeing clinical roadmaps and endorsement strategies for successful product launches, working under limited supervision. The role manages competitive intelligence for clinical and technology developments, analyzing trends and competitor activities to inform strategic decisions and maintain industry leadership. The role drives endorsement strategies for New Product Introduction (NPI) launches, collaborates on integrating new solutions into the portfolio, and guides the development of value propositions that align with clinical needs and market demands. The role addresses mid-complexity problems by analyzing data and evaluating identiable factors, and interprets moderate clinical imaging data to support treatment planning.

Your role:

• Conducts comprehensive competitive intelligence for clinical domain and technology developments, analyzing market trends, competitor activities, and emerging technologies to inform strategic decisions and maintain the organization's industry leadership.
• Works under limited supervision, implements endorsement strategies to support New Product Introduction (NPI) launch activities with signicant input from CPMs in designing and prioritizing features, and contributing to key deliverables such as feature descriptions, costing/pricing/quoting materials, and training materials.
• Guides and supports regional marketing and sales teams with product and market knowledge as a subject matter expert, ensuring informed decision-making and effective strategy implementation.
• Coordinates the localization and dissemination of clinical evidence across relevant media to ensure local impact and relevance, and leads the strategic selection of events aimed at engaging professional audiences in large markets, focusing on substantial clinical development as needed to enhance business clinical roadmaps.
• Conducts in-depth analysis of clinical trends, technical possibilities, and market segmentation to craft and maintain health care development, endorsement, and clinical roadmaps for the assigned clinical domain, fostering innovation and business growth, working under limited supervision.
• Develops functional specications and prioritizing features/functions to meet the needs of target customer segments, ensuring that products/solutions are designed according to agreed user needs with optimal protocol settings.
• Provides input into the development of value propositions that reect relevant clinical needs, ensuring that the propositions are aligned with market demands and enhance the overall business strategy.
• Draws insights and implementation ideas from extensive clinical research, concept, and feasibility studies, provides valuable support for innovation and ensures that product development aligns with emerging clinical trends, enhancing the rm’s competitive edge.
• Drives the analysis and interpretation of clinical imaging data to inform treatment planning, product development and innovation through critical insights for future design models, and generation of clinical evidence via white papers, case studies, and presentations to support revenue goals.
• Addresses mid-complexity problems by analyzing data and evaluating identiable factors, implements methods and techniques for obtaining solutions, and networks with senior internal and external personnel within the area of expertise.
• Analyzes and interprets mid-complexity challenging clinical imaging data to support treatment planning, provide insights for future design models, and generate clinical evidence through white papers, case studies, and presentations to support revenue goals.
  
  

You're the right fit if:

• Bachelor's/ Master's Degree in Business Administration, Healthcare Administration, Medical Technology or equivalent.
• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Healthcare Technology, Product Management, Medical Technology, Medical Sales, Clinical Marketing or equivalent.
• Able to analyze and develop insights of market trends and application to commercial strategy
• Skills in collaborating with and influencing multiple stakeholders and leveraging capabilities: works across internal and external boundaries to maximize value for Philips through simple solutions.
• Customer & Quality first mindset.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Philips by 2x

Sign in to set job alerts for “Clinical Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Manager, Regional Clinical Compliance, JAPAC Regional Clinical Marketing Manager - Molecular Imaging

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 hours ago

Senior Manager - Manufacturing Support (KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,000.00-MYR10,000.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Executive, Client Key Account Management

Shah Alam, Selangor, Malaysia 14 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Clinical Application Specialist (Surgical)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Clinical Manager Cardiology Ultrasound APAC

Join or sign in to find your next job

Join to apply for the

Clinical Manager Cardiology Ultrasound APAC

role at

Philips Clinical Manager Cardiology Ultrasound APAC

2 weeks ago Be among the first 25 applicants Join to apply for the

Clinical Manager Cardiology Ultrasound APAC

role at

Philips Job Title Clinical Manager Cardiology Ultrasound APAC

Job Description

The Clinical Product Manager is responsible for spearheading the creation of value propositions, aligning them with clinical needs from competitive analysis and scientic research, while overseeing clinical roadmaps and endorsement strategies for successful product launches, working under limited supervision. The role manages competitive intelligence for clinical and technology developments, analyzing trends and competitor activities to inform strategic decisions and maintain industry leadership. The role drives endorsement strategies for New Product Introduction (NPI) launches, collaborates on integrating new solutions into the portfolio, and guides the development of value propositions that align with clinical needs and market demands. The role addresses mid-complexity problems by analyzing data and evaluating identiable factors, and interprets moderate clinical imaging data to support treatment planning.

Your role: Conducts comprehensive competitive intelligence for clinical domain and technology developments, analyzing market trends, competitor activities, and emerging technologies to inform strategic decisions and maintain the organization's industry leadership. Works under limited supervision, implements endorsement strategies to support New Product Introduction (NPI) launch activities with signicant input from CPMs in designing and prioritizing features, and contributing to key deliverables such as feature descriptions, costing/pricing/quoting materials, and training materials. Guides and supports regional marketing and sales teams with product and market knowledge as a subject matter expert, ensuring informed decision-making and effective strategy implementation. Coordinates the localization and dissemination of clinical evidence across relevant media to ensure local impact and relevance, and leads the strategic selection of events aimed at engaging professional audiences in large markets, focusing on substantial clinical development as needed to enhance business clinical roadmaps. Conducts in-depth analysis of clinical trends, technical possibilities, and market segmentation to craft and maintain health care development, endorsement, and clinical roadmaps for the assigned clinical domain, fostering innovation and business growth, working under limited supervision. Develops functional specications and prioritizing features/functions to meet the needs of target customer segments, ensuring that products/solutions are designed according to agreed user needs with optimal protocol settings. Provides input into the development of value propositions that reect relevant clinical needs, ensuring that the propositions are aligned with market demands and enhance the overall business strategy. Draws insights and implementation ideas from extensive clinical research, concept, and feasibility studies, provides valuable support for innovation and ensures that product development aligns with emerging clinical trends, enhancing the rm’s competitive edge. Drives the analysis and interpretation of clinical imaging data to inform treatment planning, product development and innovation through critical insights for future design models, and generation of clinical evidence via white papers, case studies, and presentations to support revenue goals. Addresses mid-complexity problems by analyzing data and evaluating identiable factors, implements methods and techniques for obtaining solutions, and networks with senior internal and external personnel within the area of expertise. Analyzes and interprets mid-complexity challenging clinical imaging data to support treatment planning, provide insights for future design models, and generate clinical evidence through white papers, case studies, and presentations to support revenue goals.

You're the right fit if: Bachelor's/ Master's Degree in Business Administration, Healthcare Administration, Medical Technology or equivalent. Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Healthcare Technology, Product Management, Medical Technology, Medical Sales, Clinical Marketing or equivalent. Able to analyze and develop insights of market trends and application to commercial strategy Skills in collaborating with and influencing multiple stakeholders and leveraging capabilities: works across internal and external boundaries to maximize value for Philips through simple solutions. Customer & Quality first mindset.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Philips by 2x Sign in to set job alerts for “Clinical Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Manager, Regional Clinical Compliance, JAPAC

Regional Clinical Marketing Manager - Molecular Imaging

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 hours ago Senior Manager - Manufacturing Support (KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR6,000.00-MYR10,000.00 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Executive, Client Key Account Management

Shah Alam, Selangor, Malaysia 14 hours ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Clinical Application Specialist (Surgical)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Title Clinical Manager Cardiology Ultrasound APAC Job Description The Clinical Product Manager is responsible for leading the creation of value propositions aligned with clinical needs through competitive analysis and scientific research. They oversee clinical roadmaps and endorsement strategies for successful product launches, working with minimal supervision. The role manages competitive intelligence on clinical and technological developments, analyzing trends and competitor activities to inform strategic decisions and maintain industry leadership. It drives endorsement strategies for New Product Introductions (NPI), collaborates on integrating new solutions into the portfolio, and guides the development of value propositions that meet clinical and market demands. The role involves analyzing data and interpreting clinical imaging to support treatment planning and product development. Your role: Conduct comprehensive competitive intelligence in the clinical domain, analyzing market trends, competitor activities, and emerging technologies to inform strategic decisions. Implement endorsement strategies for NPI launches, contributing to feature design, costing, pricing, and training materials with input from CPMs. Support regional marketing and sales teams with product and market knowledge as a subject matter expert. Coordinate the dissemination of clinical evidence and lead the selection of engagement events to enhance clinical development and business growth. Analyze clinical trends, technical possibilities, and market segmentation to develop and maintain healthcare development and clinical roadmaps. Develop functional specifications and prioritize features to meet customer needs, ensuring solutions are designed according to user requirements. Contribute to the development of value propositions aligned with clinical needs and market demands. Leverage clinical research, studies, and feasibility analyses to support innovation and competitive positioning. Interpret clinical imaging data to inform treatment planning, product development, and generate clinical evidence through white papers and case studies. Address mid-complexity problems by data analysis, evaluating factors, and collaborating with internal and external experts. You're the right fit if: Bachelor's or Master's Degree in Business, Healthcare, Medical Technology, or related fields. Minimum 5 years (Bachelor's) or 3 years (Master's) experience in Healthcare Technology, Product Management, Medical Sales, or Clinical Marketing. Ability to analyze market trends and apply insights to commercial strategies. Skills in stakeholder collaboration and influence, working across boundaries to maximize value. Customer and quality-focused mindset. How We Work Together We believe in working better together. Office-based teams are expected to work in-person at least 3 days a week. About Philips We are a health technology company committed to ensuring access to quality healthcare for all. Join us in making a difference. Learn more about our business. Discover our history. Learn about our purpose. If you're interested and meet many of the requirements, we encourage you to apply. You might be the right fit for this or other roles at Philips. Explore our impact-driven culture here.

#J-18808-Ljbffr

• Well-established pharmaceutical MNC which has strong innovations and R&D
• Flexible working arrangement

About Our Client

Our client is a global renowned pharmaceutical MNC, committed to advancing healthcare innovation. With a strong presence in the region, the company is known for fostering professional growth and delivering impactful solutions.

Job Description

• Manage the end-to-end execution of clinical trials, ensuring adherence to timelines, budgets, and regulatory requirements.
• Collaborate with cross-functional teams, including medical, regulatory, and data management departments.
• Monitor trial progress and address any challenges to maintain quality and compliance.
• Prepare and present progress reports to stakeholders and management.
• Ensure proper documentation of trial protocols, amendments, and outcomes.
• Oversee vendor selection and manage relationships with external partners.
• Identify risks and implement mitigation strategies to ensure project success.
• Stay updated on industry trends and regulatory changes impacting clinical trials.

The Successful Applicant

A successful Clinical Project Manager should have:

• A degree in life sciences, pharmacy, or a related field.
• Min 8 years of experience in managing clinical trials, preferably within the CRO/pharmaceutical industry.
• Strong knowledge of regulatory guidelines and clinical trial processes.
• Excellent project management and problem-solving skills.
• Ability to lead and collaborate with diverse teams effectively.
• Strong communication and presentation abilities.
• Attention to detail and a commitment to quality.

What's on Offer

• competitive salary package with 13th-month bonus and flexible working arrangements.
• Opportunity to work with a large organization in the life sciences industry.
• Professional development and career growth opportunities.
• Comprehensive benefits package, including healthcare support.

This is an excellent opportunity for Clinical research professionals in seeking to advance their careers as a Clinical Project Manager. Apply now to contribute to meaningful healthcare projects! #J-18808-Ljbffr

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr

About ThoughtFull: ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments. Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to

Dream Audaciously, Do ThoughtFully,

we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us! Job Description: We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality. What you will do: 1. Clinical Network Operations Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies. Monitor key service delivery metrics including utilization, timeliness, and provider engagement. Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed. 2. Quality Control and Clinical Governance Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review. Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training. Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities. 3. Service Delivery Coordination Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives. Track service utilization, provider capacity, and service impact to inform resource planning and client reporting. Coordinate between clinical, product, and client success teams to ensure seamless client experience. 4. Compliance and Risk Management Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations. Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country. Support incident reporting and resolution protocols when required. 5. Operational Process Improvement Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience. Implement tools and workflows that support operational scaling and automation. Contribute to building sustainable systems that support regional expansion and evolving service offerings. About You: Required : Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field. 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health. Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks. Strong project management and cross-functional coordination skills. Comfortable with digital tools, including telehealth platforms and clinician management systems Thrive in fast-paced, multicultural startup environments Preferred: Master’s degree in public health, healthcare administration or related fields Experience in digital health platforms or employee wellbeing programs. Knowledge of regulatory environments in Southeast Asia. Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr